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Patient Engagement: A foundational strategy based on interviews with healthcare decision makers

Published By: IBM Watson Health     Published Date: Nov 20, 2017
Strong patient engagement leads to improved population health, a better experience of care, and lower healthcare costs. Even so, few healthcare organizations have a well-defined patient engagement strategy, according to research by IBM Watson Health. Read this whitepaper and learn why healthcare organizations should create a comprehensive patient engagement strategy, what each component of such a strategy entails and how to take the steps required to build an effective patient engagement program. From patient portals, telemedicine, and mobile health, to data sharing, automation tools and cognitive computing, you’ll gain the ability to leverage valuable tools for increasing patients’ involvement in their own health outcomes.
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patient outreach, patient relationship management, patient experience, population health management, cognitive computing, data, data sharing, healthcare costs, care, patient engagement, patient engagement strategy, patient portals, mobile health, telemedicine, automation tools, health outcomes
    
IBM Watson Health

TEI Of ServiceNow Customer Service Management

Published By: Service Now     Published Date: Jan 26, 2018
Forrester conducted an in-depth interview of Epicor Software Corporation (“Epicor”) about their investment in ServiceNow for transforming their global support system. With ServiceNow, Epicor has consolidated over 15 CRM-based support systems and 50 customer portals into single global support platform for their 20,000 customers worldwide. Download this whitepaper to learn more of what Epicor has achieved.
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Service Now

Creating World-Class Developer Experiences Inside the API Product Mindset

Published By: Google Apigee     Published Date: Feb 15, 2019
This is the age of API-driven businesses and enterprises need to create great developer experiences to build an ecosystem for their APIs. Many enterprises now view developers as one of the most essential actors in their value chains—the people who translate digital assets into digital experiences that move the business needle. Google Cloud’s new eBook, Creating World-Class Developer Experiences, takes a deeper look at creating world-class developer experiences. Learn about best practices for engaging developers and how to launch a developer portal that speeds adoption or your API products.. Explore how to delight developers and grow API programs with field-tested best practices, real-world use cases and a checklist to help your team get started. What's Inside? ? Field-tested best practices to delight developers and grow API programs ? Real-world use case: AccuWeather ? Developer experience checklist CTA: Download eBook
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Google Apigee

Identity Management for Customer and Partner Portals

Published By: Okta     Published Date: Jul 05, 2012
For many organizations, portals are an increasingly important way of providing critical application access to partners and/or customers. Assembled from multiple web applications, portals introduce unique identity management challenges, because unlike internal employees, users from customers or partners aren't typically stored in the corporate directory. This forces administrators to maintain multiple user-stores and end-users to register, and manage logins for, each app individually.
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okta, partner portals, enterprises, target applications, it management
    
Okta

Okta Identity Management for Portals Built on Salesforce.com

Published By: Okta     Published Date: Jan 30, 2013
The Salesforce.com’s suite of platforms and applications offer enterprises the ability to roll out rich customer-facing applications quickly, with no hardware or operations infrastructure required. Learn how Okta solves problems with web apps.
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security, enterprise applications, data management, business technology, data center
    
Okta

Building Online Portals for Your Customers & Partners with Okta: An Architectural Overview

Published By: Okta     Published Date: Feb 05, 2013
Okta is an enterprise grade identity management service, built from the ground up in the cloud and delivered with an unwavering focus on customer success.
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okta, customer service, architectural overview, online portals, 3rd party portal integration, business technology
    
Okta

Your EHR Vendor Isn’t Certified: Remove Barriers and Conquer Meaningful Use Stage 2

Published By: Allscripts     Published Date: May 01, 2014
Meaningful Use Stage 2 increases many of the thresholds that were in Stage 1, but the main focus of Stage 2 is on exchanging structured information among providers and patients. With less than 7% of EHR vendors certified, are your systems and providers ready?
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allscripts, ehr certification, portal challenges, cpoe adoption, direct messaging, technology upgrade, replacements, cloud reporting, vendor considerations, implementation, population health, meaningful use, triple aim, patient engagement, stage 2 requirements, electronic health record, ehr, best practices, business management, business process automation
    
Allscripts

5 Tech Trends Driving Family Practice Success

Published By: CareCloud     Published Date: Oct 25, 2013
In this white paper, you'll learn: • What technologies have the greatest impact on profitability • What technologies most improve productivity • Why many practices are replacing outdated systems with modern solutions • The most important tool for patient engagement, and more.
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carecloud, cloud-based technologies, patient portals, family physicians, family care, shifting to the cloud, reducing costs, gain convenience, integrated practice management, ehr systems, medical field, administrative activities, enhance patient care, primary care, affordable care act, secure online
    
CareCloud

Maximize EHR Profitability Beyond Meaningful Use

Published By: CareCloud     Published Date: Jan 21, 2015
In this on-demand webinar, presenters will go in depth to explain and examine the ROI of EHR.
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carecloud, maximize ehr profitability, physicians and new ehrs, beware of workflows, security needs, mu workflow, mu reports, patient engagement, patient portal, webinar
    
CareCloud

5 Tech Trends Driving Success for Internal Medicine Practices

Published By: CareCloud     Published Date: Jan 08, 2014
In this free whitepaper, you’ll learn: •What technologies have the greatest impact on profitability •What technologies most improve productivity •Why many practices are replacing outdated systems with modern solutions •The most important tool for patient engagement, and more. Download this whitepaper to learn more!
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internal medicine, patient portals, medicine practices, workflow, document management, information management
    
CareCloud

5 Tech Trends Driving Pediatric Practice Success

Published By: CareCloud     Published Date: Jan 08, 2014
See which technologies can help pediatricians run more efficient and profitable practices. In this free whitepaper, you’ll discover: •What technologies have the greatest impact on revenue •What technologies most improve productivity •Why so many practices are replacing outdated systems with modern solutions •The most important tool for patient engagement, and more. Download this whitepaper to learn more!
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tech trends, pediatrics, patient portals, mobile solutions, practice management, ehr system, patient care
    
CareCloud

Analyst Research: Marketscope for IVR Systems and Enterprise Voice Portals

Published By: Aspect Software     Published Date: Nov 06, 2014
Download Aspect’s newsletter, “Serving and Engaging the Digital Consumer - from Self-Service to Agent-Assisted” for insights on how the cloud, omni-channel communications and mobility are revitalizing customer self-service. Included is a complete copy of the latest Gartner Marketscope for IVR Systems and Enterprise Voice Portals, which provides insights on the state of the market and top vendors. Download to learn more!
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aspect, digital consumer, self service, voice response market, it leads, ivr investments, omni channel, omnichannel, omni-channel, it management, ivr, marketscope, voice portal, self-service
    
Aspect Software

Dynamic Systems Case Study

Published By: Box     Published Date: Jun 11, 2014
Midsize construction company uses Box to collaborate with partners, but uses SharePoint internally. They used SkySync to sync partner portals in Box with SharePoint -- while matching SharePoint's existing security settings and folder structures. Construction company, midsize company, midmarket, SharePoint, SkySync, partner portal, NA, security.
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box, dynamic systems, sharepoint, sync partner, skysync, midsize companies, midmarket, networking, it management
    
Box

5 Ways to Get Top Mobile App Developer Talent for Your Open APIs

Published By: CA Technologies     Published Date: Mar 12, 2015
Learn 5 ways to get top mobile app developer talent for your open APIs and see why your organization will benefit from an API portal that allows you to provide a one-stop-shop for registration, documentation, exploration, collaboration, discussion and more.
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mobile app, api, security, web-based, interface, it management
    
CA Technologies

A Zendesk cheat sheet for picking your support solution

Published By: Zendesk     Published Date: Aug 22, 2017
Shopping around for customer support software? Here’s our cheat sheet with over 50+ questions to ask each vendor in your RFP. We know evaluating vendors can be overwhelming, but hopefully armed with this insider knowledge you’ll feel like a pro.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk

See where Zendesk landed on the Gartner Magic Quadrant for the CRM Customer Engagement Center

Published By: Zendesk     Published Date: Aug 22, 2017
This Magic Quadrant examines the global market for customer service and support applications designed to enable customer service and support agents to engage customers through their preferred communication channel. Learn how Zendesk can fit the needs of your Customer Support team.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent, gartner magic quadrant
    
Zendesk

Calculate your Support team's ROI with Zendesk

Published By: Zendesk     Published Date: Aug 22, 2017
Zendesk helps its customers increase agency efficiency and CSAT ratings, improve ROI, and more. Use our Forrester estimator to calculate the economic benefits Zendesk can bring.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent, forrester, roi calculator
    
Zendesk

How to improve the way your business interacts with customer support agents

Published By: Zendesk     Published Date: Aug 22, 2017
Happy customer support agents will not only provide a better customer experience but stay with your organization longer. This article focuses on how to improve the way your business interacts with support agents.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk

Improve the way your business interacts with your customers

Published By: Zendesk     Published Date: Aug 22, 2017
If you provide a negative experience to a customer, not only are they more likely to tell their friends and colleagues, they may abandon you for a competitor. This article focuses on how to improve the way customers interact with your business.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk

Learn how top customer service organizations are using Zendesk to improve relationships

Published By: Zendesk     Published Date: Aug 22, 2017
Learn how top companies and organizations use Zendesk to tailor their support, try out new ideas, and improve their relationships—all at scale.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk

Provide Multi-Channel Customer Service with Zendesk

Published By: Zendesk     Published Date: Aug 31, 2017
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service. It’s a paradoxical challenge for companies, one brought about by increasing levels of consumer expectations and the fast changing technical landscape of customer communications. Learn how you can provide personalized customer service in a rapidly changing technical landscape with Zendesk.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk

Forrester Total Economic Impact Report for Customer Service

Published By: Zendesk     Published Date: Aug 31, 2017
In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk

Understanding the Powerful Voice of the Consumer

Published By: Uberall     Published Date: Oct 08, 2018
One of the great advantages of the digital age is the vast amount of information and opinions that consumers are exposed to when making a buying decision. This gives enormous exposure to businesses, whether in a positive or negative way. With this significant increase in information, unbiased and authentic customer reviews become increasingly important to both consumers and businesses. There is a wide choice of rating portals and review platforms, that specialize in all types of industries and services.
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consumer, digital, information, portals, services, local marketing, consumer sentiment, reputation management
    
Uberall
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