process automation

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Automating Fax and Email Orders into ERP to Complete Your E-Vision

Published By: Esker     Published Date: Jul 15, 2013
Whether the number is a minority or a majority of total sales order volume, fax often represents the bulk of a company’s order management expenses. Fax orders typically require a separate processing environment made up of fax machines or, preferably, fax server software to capture orders and distribute them among CSRs who enter the information into ERP applications.
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order processing, sales order processing, sales orders, order management order automation, edi, customer service, fax orders, email orders, sap order management, erp, data management
    
Esker

Best Practices for Resolving Emerging Challenges in Desktop and Server Management

Published By: Frontrange     Published Date: Mar 13, 2013
Recent new technology introductions are fundamentally changing the way we utilize and manage IT resources. This whitepaper shows how these new processes and automation solutions deliver the agility and extensibility to maintain performance and relia
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
    
Frontrange

Transforming the Insurance Customer Experience with Business Process Automation

Published By: Interactive Intelligence     Published Date: Feb 26, 2013
What happens when customer experiences go terribly wrong? In this white paper, we look at real world examples of customer experiences going terribly wrong from different points of view -- from consumers and carriers.
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transforming customer experience, interactive intelligence, business process automation, different points of views, customer examples
    
Interactive Intelligence

Electronic forms and process automation: Selecting the right technology for your needs

Published By: IBM     Published Date: Oct 01, 2012
Despite advances in technology, paper forms abound. But paper-based forms are time intensive and error prone. As a result, customers become frustrated with the increased cycle times and drained administrative resources.
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e-forms, electronic forms, process automation, content management, data collection, business process automation, document management, records management, business technology
    
IBM

Identity and Access Management: A Risk-Driven Approach

Published By: Courion     Published Date: Sep 29, 2012
This interactive session will explore the various roles and processes for managing user access, the benefits that automation can provide to better address this issue and provide guidance for implementing an effective strategy using a risk-driven approach.
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courion, identity management, access management, security, it security, technology, automation, access control, authentication, internet security, intrusion prevention, vulnerability management
    
Courion

BMC recorded webinar featuring Forrester on workload automation survey results

    
BMC

Forrester Study/Paper Commissioned by BMC, Industrializing IT Workload Automation

    
BMC

Conjoining Social, Mobile, ECM, and Process Automation

Published By: Interactive Intelligence     Published Date: May 07, 2012
IT strategies in insurance have traditionally been driven by business objectives and business strategy. But with technology advancements for mobile solutions, social media, analytics, content management (ECM), and process automation, insurers can now take a conjoinment view to evaluate opportunities and drive differentiation. Read more in this paper from Mark Breading of Strategy Meets Action.
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interactive, technology, ecm, process automation, social and mobile technology, application integration, business analytics, content management system, business technology
    
Interactive Intelligence

The Evolving Role of Process Automation and the Customer Service Experience

Published By: Interactive Intelligence     Published Date: Feb 14, 2012
With advances in contact center automation, businesses are finding they can extend the same automation to service processes and touch-points throughout their organization.
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call center management, call center software
    
Interactive Intelligence

Humanizing Business Process Automation: Optimizing Performance for Employees and Customers

Published By: Interactive Intelligence     Published Date: Feb 14, 2012
Read this whitepaper to learn why the human perspective is vital to BPA success.
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call center management, call center software
    
Interactive Intelligence

The Business Case for ALM Transformation

Published By: CollabNet     Published Date: Dec 20, 2011
Transformation begins high in the organization with the decision to change -- to break out of the status quo and turn Application Lifecycle Management into a strategic advantage. A common Application Lifecycle Management platform provides the benefits enterprises need today-real time visibility and traceability, collaboration across stakeholders and process automation that leads to improved quality, time to market.
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alm, software development, application lifecycle management, dev teams, collaboration, automation, agile, continuous integration, application security, application integration, application performance management, business activity monitoring, business process automation
    
CollabNet

Email Marketing and Marketing Automation in Complex Buying Processes

Published By: Marketo     Published Date: Nov 04, 2011
We often hear, "How is Marketing Automation different from email marketing?" In this white paper, you'll learn the difference between email marketing and marketing automation, how each support complex buying processes, and whether email marketing or marketing automation are the right tools to use. Download this white paper to learn about: Email marketing for complex buying processes, how email in marketing automation supports complex buying processes, when to use email marketing or when to upgrade to marketing automation, and marketing automation beyond email marketing.
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marketo, marketing automation, lead management, nurturing, sales leads, demand generation, buying processes, email marketing
    
Marketo

The Case for User Provisioning with Andras Cser

Published By: NetIQ     Published Date: Jul 27, 2011
Listen in as Andras Cser, Principal Analyst at Forrester Research, speaks about trends he is seeing in the Identity & Access Management (IAM) market, and specifically about the challenges and benefits of user provisioning.
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active directory, ad administration, netiq, compliance, active directory administration, user provisioning, reduce administrative priviledge, itpa, it process automation, security, active directory management, data protection, information security, identity management, identity and access management, staffing, provisioning, threat, iam, privilege delegation
    
NetIQ

IT Automation: Evaluate Job Scheduling and Run Book Automation Solutions

Published By: Cisco     Published Date: Mar 15, 2011
This document explores the environmental uses of job scheduling (batch processing) and RBA (IT process automation) and defines the conditions for choosing one solution over another. This document also notes when it is appropriate to run a combination of both to gain immediate benefits for business operations and continuity.
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cisco, it automation, job scheduling, run book automation, batch processing, process automation, continuity, business continuity, business process automation, business process management
    
Cisco

Enterprise Job Scheduling: 12 Things You Should Know

Published By: Skybot Software     Published Date: Jan 19, 2011
This paper provides helpful tips for taking your job schedule to a new level, and how Skybot Scheduler can help you get there.
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skybot software, business process automation, enterprise software, system management software, load balancing, monitoring, linux, solaris, unix, windows, windows server, business process management
    
Skybot Software

Email Marketing and Marketing Automation in Complex Buying Processes

Published By: Marketo     Published Date: Jan 10, 2011
Download this white paper to learn about: Email marketing for complex buying processes, how email in marketing automation supports complex buying processes, when to use email marketing or when to upgrade to marketing automation, and marketing automation beyond email marketing
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marketo, marketing automation, lead management, nurturing, sales leads, demand generation, buying processes, email marketing, branding
    
Marketo

How to Choose an Enterprise-Class Job Scheduling Solution Evaluation Guide

Published By: Cisco     Published Date: Dec 15, 2010
This document discusses the requirements for job scheduling software in complex IT environments with multiple interconnected enterprise-class applications that touch every aspect of the organization.
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cisco, enterprise-class job scheduling, delivery, business processes, automation software, data center, systems management, backup and recovery, network management, systems security, custom scripting, business process automation, system management software, scripting, content delivery, data center design and management
    
Cisco

Connecting the Software Supply Chain

Published By: rPath     Published Date: Dec 10, 2010
Manufacturing evolved from manual to automated, ad hoc to repeatable. From art to science. Manufacturing has been forced to "industrialize." Aiding in the effort are product lifecycle and supply chain management tools for streamlining manufacturing process and linking together previously isolated stages in the value chain.
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rpath, software supply chain, manufacturing process, automation, product lifecycle, supply chain management tool, business process automation, product lifecycle management, supply chain management, system management software, manufacturing execution systems
    
rPath

How to Get Critical Systems Back Online in Minutes

Published By: Ayehu eyeShare     Published Date: Oct 06, 2010
Simplifying Problem Resolution with Cutting-Edge IT Technology
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it automation, it process automation, runbook automation, problem resolution, it operations automation, incident managament, itil, mttr, service management
    
Ayehu eyeShare

Automating the Financial Close

Published By: Runbook Company International     Published Date: Sep 13, 2010
A white paper on streamlining your Financial Close through Process Automation
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financial close, finance process automation, enterprise resource planning
    
Runbook Company International

Top 5 Considerations for Automating Key Business Processes

Published By: Interactive Intelligence     Published Date: Jul 21, 2010
Read how taking five straightforward steps to BPA planning can root out inefficiencies to improve key processes and give your business a clear competitive advantage.
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interactive intelligence, automating key business process, bpa, business process automation, business process management
    
Interactive Intelligence
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