process automation

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The Gaping Hole in your B2B Marketing Automation

Published By: Invoca     Published Date: Jan 21, 2014
In the rush to digital, B2B marketers have ignored a crucial element that salespeople and buyers need: direct human interaction. Sales teams know that calls close customers, and 97% of B2B technology buyers want direct interactions with the provider during the research and purchase process. So why have we left voice conversations behind? In order to get more sales qualified leads and master marketing automation in a multichannel world, we need to bring back human engagement. Join Invoca and guest Forrester Analyst Lori Wizdo as they examine:
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b2b marketing automation, marketing automation, customer lifecycle, b2b buyers, b2b technology buyers, inbound calls
    
Invoca

The Great SAP Order Processing Predicament

Published By: Esker     Published Date: Dec 18, 2015
Read our eBook, The Great SAP Order Processing Predicament, to learn how 100% electronic order processing can be achieved via one universal automation platform.
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esker, sap order, processing predicament, electronic order processing, universal automation, knowledge management, data management
    
Esker

The Impact of Robotic Process Automation on the Financial Close

Published By: Trintech EMEA ABM Pilot     Published Date: Nov 03, 2017
In terms of reconciliations, we tend to spend most of our time simply gathering data before we can even begin to think about reconciling it. Once the data is finally in the right format, the majority of our time is then spent manually going through the matching process, rather than spending that time focused on the areas that are most critical to us, as can be seen in the diagram on the right.
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account reconciliation, accounting automation, finance shared services, finance transformation program, finance transformation strategy, financial close, financial close process, reconciliation software, adjusting journal entries, recuing journal entries
    
Trintech EMEA ABM Pilot

The Modern Approach to Closing the Books

Published By: BlackLine     Published Date: Jun 15, 2016
Finance is shifting from traditional rigid and manual accounting processes to more automated, more flexible, and more agile cloud based systems. This shift is essential, because it provides the productivity benefits so that finance can focus more on reporting and analyzing financial performance. Download this eBook, “The Modern Approach to Closing the Books” to learn a new approach to the Record-to-Report processes - an approach in which automation, controls and period-end tasks are embedded within daily activities allowing for; more balanced workloads, time freed for analysis, current – not out of date – results, and Finance to better align with business operations.
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BlackLine

The Next Wave of Intelligent Applications, Powered by Apache Spark

Published By: IBM     Published Date: Jul 07, 2015
Life revolves around prediction—for example, the route you take to get to work, whether to go on a second date, or whether or not to keep reading this sentence are all forms of prediction. We are already seeing machine learning powered by Apache Spark changing the face of innovation at IBM. Learn more.
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intelligent applications, machine learning, prescriptive analytics, real-time, natural language processing, automation, application integration, application performance management, business analytics, business intelligence, business management
    
IBM

The Rise of Modern Systems of Agreement

Published By: DocuSign UK     Published Date: Aug 10, 2018
"Every organisation already has a system of agreement. It's how written agreements get prepared, signed, enacted, and managed. But typically, it involves a messy, improvised mix of printing, signing, scanning, faxing, and overnighting paper agreements. These needlessly slow legacy processes add costs to agreements due to wasted productivity and materials. It's time for a change. The DocuSign System of Agreement Platform connects the world's No. 1 eSignature technology to every other aspect of the agreement process. Read this white paper to learn how to modernise your System of Agreement, including how to: - Prepare agreements with a high degree of automation - Sign agreements quickly and securely - Act on agreement terms after signing - Manage agreements with flexible options"
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DocuSign UK

The Rise of Modern Systems of Agreement

Published By: DocuSign UK     Published Date: Nov 06, 2018
"Every organisation already has a system of agreement. It's how written agreements get prepared, signed, enacted, and managed. But typically, it involves a messy, improvised mix of printing, signing, scanning, faxing, and overnighting paper agreements. These needlessly slow legacy processes add costs to agreements due to wasted productivity and materials. It's time for a change. The DocuSign System of Agreement Platform connects the world's No. 1 eSignature technology to every other aspect of the agreement process. Read this white paper to learn how to modernise your System of Agreement, including how to: - Prepare agreements with a high degree of automation - Sign agreements quickly and securely - Act on agreement terms after signing - Manage agreements with flexible options"
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DocuSign UK

The State of ePayables 2019: Driving Value in the Age of Intelligence

Published By: Esker     Published Date: Jul 09, 2019
In the innovation-focused world we live in, businesses that skimp on technology are the first to fall behind the competition. Top-performing enterprises have taken their AP operations to the next level by leveraging technology to streamline the AP process and allow for more strategic activities.This research report explores how best-in-class organizations are using emerging tech to operate AP departments at full potential and details strategies for success in the “Age of Intelligence,” including: Adopting a customer service-led mentality for AP teams Pursuing holistic & comprehensive AP process automation Integrating more progressive technologies, such as mobility & RPA
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Esker

The Uber Orchestrator From CA Technologies

Published By: CA Technologies_Business_Automation     Published Date: Jun 29, 2018
Challenge Enterprises today face the major challenge of how to fully orchestrate the apps that define their business and automate the IT processes underpinning them when much of the infrastructure used to run them is outsourced to cloud providers. Opportunity Some cloud service providers offer their own orchestration tools, and each on-premises tool has automation capabilities. But while we own our apps, providers are interchangeable depending on what they can offer and for what price. We should be able to switch between cloud providers and between cloud, on-premises and hybrid infrastructure as and when the business requires, with minimal effort and without losing any control. Sometimes we might want to use more than one provider at the same time, leveraging the advantages of each provider simultaneously. Benefits What is needed is an orchestration layer that remains constant while cloud services come and go; one that enterprises own along with their core apps.
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CA Technologies_Business_Automation

The Unexpected Impact of IIoT-driven Plant Modernization

Published By: Schneider Electric     Published Date: Jun 03, 2019
Today’s plants are faced with managing two major challenges: the increasing speed of business and integrating emerging technologies. Leveraging IIoT as a basis for plant modernization could result in big payoffs: download the white paper to learn more.
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smart control, empowered operators, optimized assets, future of automation, reliability, safety, cybersecurity, operational profitability, ecostruxure plant, process automation, operational profitability
    
Schneider Electric

The Unexpected Impact of IIoT-driven Plant Modernization

Published By: Schneider Electric     Published Date: Jun 05, 2018
Today’s plants are faced with managing two major challenges: the increasing speed of business and integrating emerging technologies. Leveraging IIoT as a basis for plant modernization could result in big payoffs: download the white paper to learn more.
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smart control, empowered operators, optimized assets, future of automation, reliability, safety, cybersecurity, operational profitability, ecostruxure plant, process automation, operational profitability
    
Schneider Electric

The VMTurbo Cloud Control Plane

Published By: VMTurbo     Published Date: Feb 11, 2014
These new software-defined capabilities, enabling enterprises and service providers bridge the gap between software-defined flexibility and the true business potential of the Software-Defined Datacenter.
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vmturbo, software-defined datacenter, sddc, virtualization, virtualizing business, business-critical, business applications, enabling enterprises, service providers, big data, process automation, decision automation, data management, cloud computing, data center
    
VMTurbo

Thought Paper: Business Process Automation

Published By: Network Automation     Published Date: Dec 02, 2008
Rapid development and deployment of automation to eliminate repetitive,labor intensive, and computer related tasks throughout the enterprise.
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network automation, business process automation, automation deployment, networking, it management, network management, network performance management
    
Network Automation

Thoughtful Automation Transforms Customer Care

Published By: ttec     Published Date: Jul 24, 2019
The pace of automation in the contact center is accelerating as it moves from IVR and routing to artifi cial intelligence and bots. With the digitization of contact center operations, the status quo is being upended. Technological advances in robotic process automation (RPA), AI, and machine learning (ML) for both customer and employee interactions are literally changing the face of customer care. Simple, repetitive tasks don’t need a person to do them anymore. Chatbots and self-service knowledgebases put the control in customers’ hands to resolve their own issues quickly. Information from across the business can more easily be accessed, integrated, and analyzed to streamline backoffi ce and customer-facing functions. Companies are creating digital worker factories that leverage AI and ML to improve their business.
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ttec

Three Ways to Drive Profitable Reliability

Published By: Schneider Electric     Published Date: Nov 21, 2017
Profitable reliability is the next evolution of maintenance technology solutions. The result will be greater levels of operational profitability, safety, and reliability. Understand the three steps to get you there.
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smart control, empowered operators, optimized assets, future of automation, reliability, safety, cybersecurity, operational profitability, ecostruxure plant, process automation
    
Schneider Electric

Top 5 Considerations for Automating Key Business Processes

Published By: Interactive Intelligence     Published Date: Jul 21, 2010
Read how taking five straightforward steps to BPA planning can root out inefficiencies to improve key processes and give your business a clear competitive advantage.
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interactive intelligence, automating key business process, bpa, business process automation, business process management
    
Interactive Intelligence

Towards A Digital Future

Published By: Civica Digital     Published Date: Sep 28, 2018
If there’s one thing that stands out about central government, it’s the appetite for digital transformation. Whether delivering new customer-facing websites to drive better engagement with services or establishing a centre of excellence to accelerate the take-up of robotic process automation (RPA), UK government is embracing opportunities to modernise with new technologies. But despite the great strides made in the last few years, the UK is slipping backwards in E-Government development terms – down from #1 in 2016 to #4 in 2018, according to the UN E-Government Survey 2018. Some argue this is due to the government having tackled the more straightforward digitisation opportunities and because it is now facing the bigger, more complex systems that need modernising. Our research shows that there are also wider challenges, including uncertainty around the impact of Brexit, budgetary pressures and emerging technologies, coming into play. So what needs to happen to overcome our challenges
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Civica Digital

Transform Customer Engagement

Published By: IBM     Published Date: Feb 26, 2016
Watson Engagement Advisor is transforming the way people and organizations interact with the latest evolution of self-service. Watson Engagement Advisor empowers users to get questions answered in the manner they like best.
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watson engagement advisor, ibm, customer engagement, customer service, process automation, business activity monitoring, business analytics, business intelligence, business process automation, business process management, enterprise software
    
IBM

Transform Customer Service and Operations Through Order Automation

Published By: Esker     Published Date: Jul 17, 2018
What's in the white paper? Great customer service hinges on efficient order fulfillment — especially the initial processing of a customer’s order. With thousands of sales orders coming into most large organizations monthly, this mission-critical process can demand a significant portion of customer service representatives’ (CSRs') time and attention in the quest for near-perfect input accuracy and order fulfillment. But such intensive personnel support isn’t necessary for effective order processing. Great customer service doesn’t have to be cumbersome. Sales order automation can transform customer service and operations which provide quantifiable benefits to the organization. Automation provides an opportunity to improve order management by: • Reducing error rates and decreasing costs per order • Improving process transparency from receipt to archival • Reducing reshipping and inventory problems
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Esker

Transforming the Insurance Customer Experience with Business Process Automation

Published By: Interactive Intelligence     Published Date: Feb 26, 2013
What happens when customer experiences go terribly wrong? In this white paper, we look at real world examples of customer experiences going terribly wrong from different points of view -- from consumers and carriers.
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transforming customer experience, interactive intelligence, business process automation, different points of views, customer examples
    
Interactive Intelligence

Trends in Accelerating Performance Improvements

Published By: Stratus Technologies     Published Date: Jan 31, 2017
he pursuits to reduce costs and avoid unplanned downtime remain primary operational goals in industrial plants. A convergence of factors has created an opportunity for industrial organizations such as manufacturing, oil and gas, chemicals and water treatment companies to aggressively pursue both. Although the pace of investment can be relatively slow in industrial automation (IA), technological advances, economic trends and market pressures have created an environment in which plants are compelled to modernize operational technology (OT) in order to ensure maximum efficiency and minimum process interruptions. Simply put, OT is getting old. The industrial sector is heavily capital-intensive and traditionally utilizes equipment with long lifecycles. Organizations with such outdated automation systems are in dire need of OT modernization to keep up with the pace of change, customer demands and business priorities, and reduce the risk of critical failures and costly downtime. Download th
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stratus, performance improvements, downtime, operations, unplanned downtime, operational technology, business technology
    
Stratus Technologies

Turn Industrial Automation into the Profit Engine of Your Business

Published By: Schneider Electric     Published Date: Nov 21, 2017
Empower your workforce to control operational efficiency, reliability, safety, and profitability together — in real time. Ignite your profit engine today through EcoStruxure™ Foxboro DCS.
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smart control, empowered operators, optimized assets, future of automation, reliability, safety, cybersecurity, operational profitability, ecostruxure plant, process automation
    
Schneider Electric

Ultimus and the Business Process Ecosystem: Complementing SAP and Enterprise Applications

Published By: Ultimus     Published Date: Aug 16, 2007
With the largest global installed base of pure-play BPM solutions, the Ultimus BPM Suite exemplifies the role of managing OSAP processes in the business process ecosystem. Customers worldwide use it to extend, maximize and complement their investments in SAP or other enterprise applications.
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ultimus, bpm, business process management, automation, bpa, productivity, bpm basics, profitability, business process modeling, modeling, workflow, enterprise, enterprise applications, outside sap, business process automation, enterprise resource planning, enterprise software, sap
    
Ultimus

University of Melbourne Saves 10,000 Hours Annually with Automation Anywhere

Published By: Automation Anywhere APAC     Published Date: May 30, 2019
The University of Melbourne deployed Automation Anywhere’s Robotic Process Automation (RPA) technology to reduce manual work and automate a range of administrative processes across student admissions, faculty administration, and supplier tracking. The deployed software bots now automate the entry of all data and attachments for new admission applications, and the university has slowly expanded its automation capabilities for staff across other faculties. This has allowed the University of Melbourne to increase the efficiency of critical business processes, boost staff engagement, and improve customer experience for its teachers and student body.
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Automation Anywhere APAC
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