process management

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What Does Friction Between Business and IT Cost your Organization?

Published By: BMC Software     Published Date: Jan 31, 2014
“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change.
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, cloud-based, customer experience, consumerization, it management, knowledge management, enterprise applications
    
BMC Software

Cloud Benefits for the IT Service Management Market

Published By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, networking, it management, knowledge management, enterprise applications, mobile computing, mobile workers
    
BMC Software

Laying a Strong Foundation: Building your Legal Hold Process with Code42 CrashPlan

Published By: Code42     Published Date: Apr 22, 2016
Rapid changes in technology and software, and the nearly universal shift to electronically stored information (ESI), has made eDiscovery more complex and expensive. In a movement to simplify and standardize their procedures—and dissolve some of the extra tensions surrounding litigation—many organizations are bringing phases of the eDiscovery process in house, in particular legal hold. Among other benefits, Code42 eDiscovery simplifies legal hold management. Litigation preparation can be a large task crossing over many departments, but will consistently feature two main players: Legal and IT. This document focuses on those two groups, and aims to enable one to see the eDiscovery world through the point of view of one group—or the other. Read more to find out the details.
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code 42, legal process, ediscovery, litigation issues, enterprise applications
    
Code42

Three Things Your Field Service Organization Needs to Know About IoT

Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The Internet of Things (IoT) is connecting our world in ways that were unimaginable 10 years ago—collecting data on everything we do and using it to streamline our daily activities. In doing so, IoT is changing the way that consumers think about service. Service organizations must be prepared to support these new customer expectations to ensure continued satisfaction to strengthen and foster loyalty. Additionally, IoT is making its way into the enterprise, especially among organizations in industries like utilities, oil and gas, medical devices, manufacturing and telecommunications. Connected devices enable more efficient processes for maintenance and repair by constantly providing information on machines’ performance, environmental conditions, and possible failures. For example, a connected washing machine in a customer’s home could automatically send out an error report to the manufacturer when it experiences a failure. This is where field service management comes in.
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oracle, service cloud, service management, customer interaction, internet of things, application integration, best practices, business activity monitoring, business analytics, business intelligence, business management, call center software, customer interaction service
    
Oracle Service Cloud

5 Steps to Strategic Spend Management

Published By: SAP Concur     Published Date: Aug 07, 2019
"Spend Management is the planning, process, and system of managing business dollars to positively affect the production of products and services. Spend management usualy includes processes relating to procurement, supply chain management, and outsourcing. Optimal spend management relies on the ability to understand and control company spend through automation tools and analytics. Steps to Strategic Spend Management All CFOs are concerned with how their company is spending its money. However, this is of particular concern for CFOs of small to mid-size businesses who need to manage their cash flow effectively to survive. To survive and maintain a competitive advantage, companies need to be strategic in their spend management and identify ways to invest wisely to meet current demands and fuel growth for the future. Expense and invoice management can no longer be viewed as simply a cost center. Download this white paper to explore five initiatives that can help guide your company towa
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SAP Concur

Workforce Management: It's More Than Just Software

Published By: Interactive Intelligence     Published Date: Oct 03, 2011
To create a successful workforce management deployment, the first step is to evaluate your WFM product and determine how you'll use it along with the processes and best practices that support it. Next, consider how your ACD is configured, what type of forecasting and scheduling practices you'll use and goals for various metrics including schedule adherence. For more insights, read how to get the most out of workforce management.
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interactive intelligence, workforce management, acd, schedule, forecasting, wfm, processes, best practice, application performance management, best practices, business intelligence, data protection, data quality
    
Interactive Intelligence

Best Practices for Information Quality Management

Published By: Trillium Software     Published Date: May 25, 2011
To achieve business goals and objectives, you must first optimize the information supporting all of your business processes. Implementing an Information Quality Management practice and applying best practices will help maximize the value of your information.
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trillium software, information quality management, iqm, business process silos, tactical data, strategic information, productivity, mdm, michele goetz, information maturity
    
Trillium Software

Best Practices for Information Quality Management

Published By: Trillium Software     Published Date: May 25, 2011
To achieve business goals and objectives, you must first optimize the information supporting all of your business processes. Implementing an Information Quality Management practice and applying best practices will help maximize the value of your information.
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trillium software, information quality management, iqm, business process silos, tactical data, strategic information, productivity, mdm, michele goetz, information maturity, data quality, information management
    
Trillium Software

The Perfect Couple: Business Process and Data Management

Published By: Trillium Software     Published Date: May 25, 2011
Why is it important to align the groups responsible for your critical business processes and your data management efforts? Learn how to create a partnership between business and IT to deliver higher value to your business.
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trillium software, data management, business process, rob karel, forrester, information quality management, business value, business process automation, business process management, data quality, information management
    
Trillium Software

Charting a Course for an exceptional customer experience

Published By: Adobe     Published Date: Sep 23, 2019
While having the right tech is key to delivering great experiences, an equally important part of the equation is having the right people, processes and org structures. WHY SHOULD THE TARGET AUDIENCE CARE? Getting value from MarTech investments is top of mind for Marketing Professionals worldwide, and the number one impediment to value realization is the fact that their organizations are not properly set up to fully utlize the tools at their disposal in an effective way. Getting the “people” side of the equation right can be make all the difference in pulling ahead from competitors that are still figuring it out. SUPPORTING CONCEPTS Three best practices to design your org for successful experience delivery: Cultivate the right skills and find the right talent for customer obsession Set up org structures that encourage cross channel collaboration Embrace the possibility of using external support to address the challenges of change management
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Adobe

Automating for Digital Transformation: Tools-driven DevOps and Continuous Software Delivery

Published By: Enterprise Management Associates     Published Date: Dec 03, 2015
Join Julie Craig, research director at EMA, to get highlights of this new research, as well as answers to the following questions: What are the revenue implications of DevOps and/or Continuous Delivery? How are DevOps and Continuous Delivery contributing to digital transformation initiatives? How can organizations build a foundation for Continuous Delivery, and what types of tools facilitate the process? Which categories of enterprise management tools top IT “wish lists” for 2016? Join us as we discuss these and other topical questions during this informative presentation.
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continuous delivery, digital transformation, automation, enterprise management tools, devops, enterprise applications
    
Enterprise Management Associates

IBM Maximo Asset and Service Management Solution

Published By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
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ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes, service levels, ibm, service level agreements slas, key perfor¬mance indicators, kpis, it asset management, itam, it infrastructure library, itil, it asset management, itam, work management
    
IBM

Maximize power, minimize power costs with IBM and Intel

Published By: IBM     Published Date: May 04, 2009
Increased processing needs means increased energy costs. In fact, power costs can often exceed hardware costs. Read this white paper and see how the pairing of new IBM System x and BladeCenter servers with the new Intel Xeon Processor 5500 series can reduce costs and improve performance.
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ibm, express seller, virtualization, intel, xeon, processor, 5500, bladecenter, system x, power, energy costs, hardware, cooling, rfg, director active energy manager, power distribution units, pdus, server problems, cost optimization, return on investment
    
IBM

Data warehouses: improve strategic decision making with coherent views of data

Published By: IBM     Published Date: Jun 15, 2009
The ability to make quick, well-informed decisions is critical to competitiveness and growth for most companies. Read the white paper to see how Data warehouse solutions can deliver business insight across virtually any business process or function. And also how they're particularly valuable for understanding sales, profiling customers and analyzing business costs.
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ibm, data warehouses, warehouse, data, data solutions, sales, business costs, olap, online, analytical processing, customer relationship management, crm, ibm db2 warehouse, regulatory, compliance, enterprise applications, data management, data warehousing
    
IBM

Take action based on deep process insight with business process management

Published By: IBM     Published Date: Jul 10, 2009
Differentiate yourself from the competition with superior services and products. Business process management (BPM) powered by the IBM Smart SOA™ portfolio makes it possible by enabling you to monitor, manage and improve business operations. Constant insight fuels smarter decisions and a more proactive approach to business.
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ibm, ebf, business process management, bpm, ibm smart soa, bep, kpi, websphere, business monitor, business events, lotus, enterprise applications, business process automation
    
IBM

Accelerate results by aligning Lean Six Sigma, BPM and SOA.

Published By: IBM     Published Date: Jul 10, 2009
There has never been a more important time to uncover process waste, reduce non-value adding activity, and increase productivity. Lean Six Sigma (LSS) produces real results, and when combined with business process management (BPM) and service oriented architecture (SOA) can position a company for growth as the economy begins to improve.
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six sigma, lean, bpm, soa, lss, lean six sigma, service oriented architecture, business process management, productivity, project management
    
IBM

Work smarter. Not harder.

Published By: IBM     Published Date: Jul 10, 2009
Today we share information faster and farther than ever before. Despite this, 42% of people make decisions based on wrong information every week. This brochure from IBM® will show you how to join the smart revolution and create a more productive, efficient and sustainable world. Learn more.
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ibm, ebf, smarter planet, efficient, sustainable, productive, smart soa, service oriented architecture, bpm, business process management, collaboration, leverage, lotus, social, optimize, ilog, db2, enterprise applications, business process automation
    
IBM

IBM Pt of View on Desktop of the Future and How to Get Started Today

Published By: IBM     Published Date: Aug 10, 2009
For the last 15 years, most office desktop software has been purchased in a "suite," a set of office productivity applications for word processing, spreadsheets and presentation designed to offer extra value, beyond their purchase price. Other products may include an email client, a browser, a low-end data base product, a forms designer, a forms fill-in product, various publishing aids (templates for both the printed page and the web), collaboration and communication and business contact management.
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desktop, office productivity, word, spreadsheets, presentation, publishing, templates, collaboration, communication, business contact, ibm, empowering people, fill-in, soa, tco, saas, cloud, mash-ups, portal, server infrastructure
    
IBM

IBM Web Seminar: Dynamic Process Change to Optimize Cost and Agility.

Published By: IBM     Published Date: Oct 09, 2009
Tune into this Web Seminar to hear BPM industry analysts, Dr. Bruce Silver and Amy Lipton share how dynamic BPM powered by the IBM Smart SOATM approach can help you react quickly and drive ROI. After the seminar you'll receive a complimentary IBM BPM assessment for a targeted analysis of your current situation.
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smart soatm, ibm, service oriented architecture, soa, bpm assessment, business process management
    
IBM

IBM Industry Podcast series: Tips for Thriving in Today's Economy with BPM.

Published By: IBM     Published Date: Oct 09, 2009
Today, more than ever, organizations must deliver the benefits of cost optimization and business agility. This Podcast series explains how that goal can be realized through dynamic Business Processes Management. The series focuses on banking, government, healthcare, insurance, cross-industry and retail.
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ibm industry podcast, cost optimization, business agility, business processes management, banking, government, healthcare, insurance, cross-industry, retail, business management, business process management, it spending
    
IBM

BlueWorks: The easy on-ramp to Business Process Management (BPM).

Published By: IBM     Published Date: Oct 09, 2009
With BPM BlueWorks from IBM, it's never been easier to get started with BPM. Using cloud-based processes and strategy tools, BPM BlueWorks allows you to capture and collaborate on BPM Business Designs, discover and contribute industry-specific BPM content and participate easily in the community. See how today.
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business process management, bpm, blueworks, cloud computing, mapping tools, process modeling, deployment, ibm
    
IBM

See how embracing change helps the global financial markets survive.

Published By: IBM     Published Date: Oct 15, 2009
In the white paper, "Toward Transparency and Sustainability: Building a New Financial Order," you'll see how businesses are building sustainable, stable systems for the years to come, while fulfilling their brand promises.
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global financial market, ibm, identity crisis, processors, over-the-counter, otc, market capitalization, banking system, financial architecture, roi, spend management, identity management, return on investment, financial management
    
IBM
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