process management

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Getting Started with Elearning: Eight Questions to Consider

Published By: Skillsoft     Published Date: Mar 03, 2015
The face of corporate learning has changed. It is no longer possible to develop your human capital with a single approach. Today’s corporate environment calls for out-of-the-box thinking, incorporating the advantages of many types of learning to benefit your company’s single biggest investment: your people. This handy guide will help you navigate the growing number of learning solutions and equip you with eight must-ask questions as you develop your learning program.
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skillsoft, development, programs, processes, business management, elearning, corporate education, courses, courseware, technology, resources, access, devices, support, mobile, video, content, on-demand, build, buy
    
Skillsoft

Getting to Iconic: How world-leading brands balance talent and technology for CX excellence

Published By: Genesys     Published Date: Dec 20, 2018
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: • The strategies that differentiates an Iconic firm from other businesses • How strategies vary across regions based on maturity and customer expectations • Future innovation management and technology
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Genesys

Getting to Iconic: How world-leading brands balance talent and technology for CX excellence

Published By: Genesys     Published Date: Feb 08, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys

Getting to Iconic: How world-leading brands balance talent and technology for CX excellence

Published By: Genesys     Published Date: Feb 12, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys

Green IT Service Management: An Overview of How a Service Management Framework Can Contribute to You

Published By: OwlPoint, LLC     Published Date: Feb 11, 2009
IT Service Management (ITSM) is a proven, mature framework that can be utilized to support Green IT programs. Green IT and ITSM share common goals, such as operational efficiencies and metrics based improvements. Existing processes and supporting ITSM tools can easily be adapted to support Green IT initiatives. ITSM provides the structure to be successful as well as for documenting and sharing the achievements. This white paper explains how a service management framework can contribute to you.
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owlpoint, itsm, green it, it service management, service management framework, it management, itil, service management
    
OwlPoint, LLC

Harness the Value of Big Data Smarter Infrastructures

Published By: IBM     Published Date: Sep 10, 2013
This white paper will discuss how big data analytics, coupled with the right facilities and asset management software, can provide next-generation opportunities to improve facilities and asset management processes and reutnrs. It will examine how different organizations successfully use big data generated by their facilities and assets to help increase revenue, power operational efficiency, ensure service availability and mitigate risk. Most importantly, this white paper will reveal how your organization can leverage big data analytics to achieve similar benefits and transform the management of your organization's facilities and assets-and ultimately, your business.
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big data, smarter infrastructures, big data, ibm, power operational, leverage big data, analytics, harnessing the power of data, security, enterprise applications, data management
    
IBM

Has Anyone Ever Returned an Unused Software License?

Published By: IBM     Published Date: May 09, 2013
While software license costs are a major expense, most companies spend very little time managing this critical and widely distributed asset until an audit occurs or a cost reduction program forces attention. This should be the year you flip from being reactive to being proactive in dealing with software asset and license management. Costs savings and peace of mind are just two of the benefits that you will realize. In this Webcast an analyst from Frost and Sullivan will go over the results of a recently published white paper on this topic and Deloitte & Touche will discuss the benefits their customers have gained in automating their license management processes. View this Webcast to learn how you can reclaim licenses, avoid unnecessary license costs, achieve continuous compliance, and improve risk management.
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software license, automate, reclaim licenses, compliance, improve, risk management
    
IBM

Healthcare Company Enhanced Revenue Cycle Management with AutoMateTM

Published By: Network Automation     Published Date: Dec 08, 2008
Healthcare Management Solutions (HMS) is an industry leader in outsourced revenue cycle management for hundreds of healthcare industry clients. Its client base includes large for-profit and not-for-profit integrated healthcare delivery networks, stand-alone hospitals of all sizes, physician groups and managed care organizations of all types.
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network automation, process automation, data management, networking, it management, network management, network performance management, business process automation
    
Network Automation

Healthcare Video - How to Improve Customer Experience In Private Health Insurance

Published By: IBM ILOG.     Published Date: Jul 14, 2009
Financial services managers must revisit the quality of their risk management capabilities while reducing cost through more efficient operations. Often, unique leverage can be found with improved business process management, policies and exception-based decisions.  Hear three industry experts discuss how banks are using BRMS to meet the demand for speed, control, and profits.
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ibm, health, healthcare, customer, service, private, epxperience, insurance, organization, results, success, barmenia, accurate, control, automate, enterprise applications, customer relationship management, customer service
    
IBM ILOG.

HealthTrans Streamlines Claims Processing, Improves Customer Satisfaction with Splunk

Published By: Splunk     Published Date: Sep 17, 2012
When the IT team determined the need for a new tool, they downloaded Splunk and saw immediate value. Read more about HealthTrans' hard and soft ROIs by integrating Splunk into their IT infrastructure.
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enterprise management associates, claims processing, roi, data management, data storage, security, business technology
    
Splunk

Higher Education Mac Labs Reimagined

Published By: Jamf     Published Date: Mar 29, 2018
With Mac labs being a major presence on university campuses, many IT admins rely on imaging to ensure computers do not fall prey to viruses and costly data breaches, and to provide students with the education resources they need to be successful. The problem is imaging machines is a tedious and manual process, requiring lots of IT time. In this white paper, we examine a better way to manage a Mac lab and explain how to: • Leverage Apple’s Device Enrollment Program (DEP) to automatically configure and enroll Mac devices into management • Make apps and resources readily available for students to use, regardless which computer they choose • Ensure students only have access to the resources relevant to them by binding machines to your school’s directory services system
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Jamf

Hosted CRM Buyer's Guide: Learn what a Hosted CRM system can do for you

Published By: Tippit, CRM     Published Date: May 15, 2009
Today's Customer Relationship Management (CRM) solutions aim to recapture the personalized customer service provided by local mom-and-pop shops of yore – except with high-tech-analytics capabilities, collaborative platforms and automated processes. By gathering information from multiple data sources and storing it in a centralized location, a hosted CRM solution provides a holistic view of a customer in real time. Armed with this insight, a company’s management, sales and service people can better generate leads, target top customers, manage marketing campaigns, drive sales and boost customer satisfaction.
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tippit, marketing, analytics, sales force automation, crm, onyx software, rightnow technologies, enterprise applications, customer relationship management, return on investment
    
Tippit, CRM

How Best-in-Class Plan, Budget and Forecast in Today's Dynamic World

Published By: SAP     Published Date: Nov 22, 2011
This Aberdeen report demonstrates how highly effective financial planning, budgeting and forecasting enables good decision making, even in periods of major change. Dynamic financial planning enabled through five key elements -- process, organisation, knowledge management, technology and performance enhancement -- can give business leaders the tools to take prompt action and emerge even stronger.
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aberdeen, analyst insight, business, budget, forecast, financial planning, business intelligence, business management, business metrics, application integration, analytical applications, business technology
    
SAP

How Can Workload Automation Help Me Align Enterprise IT Resources to Improve Service & Manage Risks?

Published By: CA WA     Published Date: May 12, 2008
CA Workload Automation brings a central point of control and visibility to help assure efficient, reliable and secure business process management. It enables business workload design across platforms and operating systems, offering advanced monitoring and automated responses to changes and exceptions.
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web services, bpm, business process, ca wa, workload automation
    
CA WA

How CFO's Can Use Automation to Promote Growth

Published By: Seamless     Published Date: Jun 18, 2013
HP’s $8 billion write-down. A disappointing IPO from Facebook, Groupon’s famous flameout. These watershed moments have crystallized what we’ve known for a while: Fluff can no longer trump sound operations in terms of a company’s valuation. Organizations must be built on an empirically firm foundation to flourish. And everyone – from investors on Wall Street to customers on Main Street to the SEC– is looking at companies with more scrupulous eyes.
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automation, growth, efficiency, software, process management, best practices, business activity monitoring, business analytics, business integration, business intelligence, business management, business process automation, business process management, change management, customer interaction service, customer relationship management, customer satisfaction, customer service, enterprise resource planning, enterprise software
    
Seamless

How Cognitive Technology Brings Intelligence To Robotic Processes Automation

Published By: Expert System     Published Date: Jul 18, 2019
Robotic Process Automation (RPA) is helping companies reduce costs and improve on quality and productivity by automating some of their most time consuming, rule-based and replicable business processes. RPA is especially effective in the banking and insurance sector where it brings speed and efficiency to customer service and compliance. Based on artificial intelligence algorithms, Expert System’s Cogito cognitive technology enables an automatic, human-like understanding of the content of text documents. Applied to RPA, Cogito adds greater business value and ROI for both repetitive and complex information-intensive processes. Using Cogito, companies can expect up to 53% savings on activities such as FTEs and warranty management, and cost reductions of 30 to 60% for email management and quote processing, etc.
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Expert System

How Construction Technology is Saving Time, Money, and Jobs

Published By: Procore     Published Date: May 28, 2019
The successful construction companies of tomorrow will be those that have critically reviewed how they manage their business and how they run their projects, making changes to their systems and processes to become more efficient at delivering client value. Download this eBook to learn exactly how construction technology can help your business remain competitive by: ? Increasing efficiency and productivity ? Reducing delays and costs ? Enabling better communication and collaboration ? Improving customer satisfaction ? Engaging an ever-evolving, tech savvy workforce Procore is a construction management platform that improves efficiency and reduces risk by giving contractors complete control and visibility of their business. Project Management, Quality & Safety, Construction Financials, and Field Productivity tools give office and site-based users access to the information and functionality they need, on any mobile device. As a platform, Procore’s ability to integrate with other leading
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Procore

How Digital Transformation Elevates Human Capital Management

Published By: Adobe     Published Date: Sep 13, 2016
Streamline all your paperwork and processes by going 100% digital in HR. When everything is synced and organized, your team has more time to focus on strategies to attract and keep the best talent. Read Forbes Insights paper, How Digital Transformation Elevates Human Capital Management: Turning Talent into a Strategic Business Force to learn: - About the technology involved in digital HR - Best practices when going through digital transformation - How going digital elevates the role of HR in your company
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adobe, cloud, document cloud, digital transformation, human capital, human capital management, human resources
    
Adobe

How Elevations Credit Union Transformed their Performance through Process

Published By: IBM     Published Date: Nov 07, 2014
This webinar was presented by Carla Wolfe on the key tips of process, technology, and people. Learn how Blue Works came to grow with the industry and as a process business itself.
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ibm, blueworks, process, technology, transform performances, change management, simple process, blueworks live, tribal knowledge, bpm development, coaching, process map
    
IBM

How Elevations Credit Union Transformed their Performance through Process

Published By: IBM     Published Date: Feb 09, 2015
This webinar was presented by Carla Wolfe on the key tips of process, technology, and people. Learn how Blue Works came to grow with the industry and as a process business itself.
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ibm, blueworks, blueworks live, transform performances, process management, it management, knowledge management, enterprise applications
    
IBM

How Improved Visibility into Sales Activity Increases ROI

Published By: ClearSlide, Inc     Published Date: Nov 06, 2013
This Clearslide-commissioned profile of US enterprise sales leaders evaluates the current adoption trends surrounding sales engagement platforms as well as the challenges that sales leaders and sellers face, based on Forrester's own market data and a custom study of the same audience.
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sales engagement plafform, customer engagement, shorten sales cycles, sales enablement software, sales analytics, clearslide, customer management software, sales prospect tracking, customer engagement tools, optimize sales process, sales predictability tools, sales productivity tools, sales web tools, mobile apps for sales, online collaboration tool, how to deliver a good sales pitch, email pitch, presentation sharing software, improve sales forecasting, improve sales management
    
ClearSlide, Inc
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