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Delivering via Customer Service via the Contact Center and the Web

Published By: Microsoft Dynamics CRM     Published Date: Mar 11, 2010
Covering All Points of Attack. As the availability of product and service information on the Internet grows, both the providers and receivers of service have larger networks through which to communicate, interact and transact.
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microsoft dynamic crm, service delivery, contact center, customer satisfaction, customer relationship management, call center management, call center software, customer interaction service, customer service
    
Microsoft Dynamics CRM

OTT 3.0: How to Build a Better Mousetrap

Published By: Limelight Networks     Published Date: Mar 02, 2018
In the increasingly competitive OTT market, competition for viewers is high. Providers must find ways to not just deliver compelling content, but to deliver compelling viewing experiences. In this whitepaper, you’ll learn about the critical challenges facing OTT providers today and how they can be overcome to provide the broadcast quality experiences viewers expect, regardless of the device in use or the viewers location in the world. Are you ready to keep your subscribers happy and away from your competition? Download this free white paper OTT 3.0: How to Build a Better Mousetrap and learn: Why personalized content discovery is so important to viewers – and to the success of your business How to avoid internet congestion by leveraging technologies like a CDN The importance of global network scale to meet spikes in consumer traffic The impact of advertising on viewer abandonment
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Limelight Networks

Virtual Private Networks: When Virtual Security is Not Enough

Published By: SafeNet     Published Date: Jan 14, 2014
Most service providers’ Virtual Private Network (VPN) security delivers little more than a promise to keep each customer’s data separated across a shared infrastructure. What are the risks of this virtual security model and how can it go wrong? This technical paper is prepared from an interview with Senetas CTO Julian Fay, in which these topics are discussed and practical considerations given for using encryption on VPNs to enhance organizations’ data security.
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virtual private networks, virtual security, vpn, infrastructure, data, encryption, network, private network, virtual security, safenet, data protection, network security
    
SafeNet

EMA Impact Brief

Published By: VSS Monitoring     Published Date: Apr 01, 2015
In May 2014 VSS Monitoring announced a significant expansion of its solution portfolio for providing packet visibility into high-speed 40G and 100G enterprise and service provider networks. With the release of the vBroker 6000 and vBroker 520, the company took aggressive and definitive steps to deliver high-performing solutions for high-density carrier and cloud infrastructure deployments and 100G transitions, allowing IT organizations to maintain operations monitoring and security integrity throughout upgrades to and new deployments of extreme high-speed networks.
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ema, vss, 100g, visibility solutions, nvc, npb, it management
    
VSS Monitoring

Preparation Begins at the Center

Published By: Equinix     Published Date: Mar 26, 2015
The businesses that thrive amid fluctuating technology demands are not only keeping a finger on the pulse of current trends, they have the infrastructure in place to handle whatever changes might come. And they’re doing so by treating their data centers as a strategic asset—a hub from which providers and performance can all stem. Are you ready for what’s next? According to analyst forecasts and IT executives, the five key trends affecting our state of technology are mobility, consumer technology, cloud services, hyperdigitization and globalization. In the following pages, you’ll learn how these trends are affecting current networks, and why a strategic data center is key to not only surviving, but thriving, today and in the future.
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technology demands, infrastructure, mobility, consumer technology, cloud services, hyperdigitization, globalization, it management, data center
    
Equinix

Equinix Customer Success Story: Global Consulting and Technology Company

Published By: Equinix     Published Date: Mar 26, 2015
The client had an extensive global multiprotocol label switching (MPLS) network with over 30 Gbps of bandwidth. However, the client was experiencing bandwidth growth of >30% compound annual growth rate (CAGR) and foresaw increasing demands for multi-media applications, data center to data center traffic, and cloud solution usage to support its business units and global workforce. It became crucial for the client to re-architect their current network to support growth and provide a globally consistent user experience at lower cost. With 40% of their WAN traffic being http internet traffic, they needed regional internet service provider (ISP) breakouts. The client needed a lower cost/MB high capacity WAN backbone for better application performance and cloud optimization. Their network needed to be scalable to poise them for anticipated growth and offer improved site connectivity options.
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bandwidth growth, multi-media applications, data center, cloud solution, internet service provider, cloud optimization, enterprise applications
    
Equinix

Equinix Customer Success Story: Fortune 500 Financial Services Company

Published By: Equinix     Published Date: Mar 26, 2015
A leading U.S.-based financial services firm was faced with the growing challenge of providing consistent application performance to a vast employee base and nationwide network of partners. The company turned to Equinix to help redesign its network, both to improve performance and prepare for a move to a cloud-enabled environment. Equinix worked with the firm to deploy bi-coastal Equinix Performance Hubs, extension nodes of the company’s existing network placed in strategically located Equinix International Business Exchange (IBX) data centers. A Performance Hub moves services closer to end users and provides direct access to networks and cloud providers. By deploying Performance Hubs, the customer created a high-performance services platform for its business. The result was a dramatic decrease in network latency, improvements in application performance and an enhanced user experience.
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financial services, cloud-enabled environment, cloud providers, network latency, application performance, enhanced user experience, it management, enterprise applications
    
Equinix

9 Considerations For Securing Securing Web Apps In the Cloud

Published By: AWS     Published Date: May 25, 2018
Effective security for cloud-hosted web applications requires full visibility into the environment in which the apps live and the potential exposure to vulnerabilities — and to do so consistently, while proactively monitoring for attacks without causing delays in application development and delivery. Cloud adoption means that a focus on perimeter security is not sufficient and may even be obstructive, because it can impact application performance and availability. Similarly, relying on your cloud service provider’s security services is insufficient; any provider will tell you that securing the cloud environment is a shared responsibility between cloud service provider and customer, and the responsibility for specifically securing web applications is the sole responsibility of the customer. And although the industry as a whole has become better at protecting lower-level network and server resources, as attackers look for targets, they are moving up the application stack.
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AWS

The 8 Criteria for Enterprise-Grade Communications as a Service

Published By: 8x8 Inc.     Published Date: Feb 13, 2017
Many companies claim to offer enterprise grade communications solutions. But how is “enterprise grade” measured and what should you look for? This fact-filled white paper outlines 8 ways to determine whether or not your provider is equipped to offer an enterprise-grade communications solution. Download this complimentary white paper: The 8 Criteria for Enterprise-Grade Communications as a Service 8x8 shares full technical details on what to expect from an enterprise-grade service platform that stands above the rest. You’ll learn the 8 criteria to look for including: What to expect when it comes to service level guarantees What geo-routing technology is and why it’s critical for optimizing global call clarity and reliability What you should look for in your communications provider’s network for global operations and superior service Which security and compliance certifications to expect from your provider Specific uptime and reliability metrics to ask your provider for How analytics
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communications, enterprise grade, communications solution, 8x8, geo-routing
    
8x8 Inc.

BGP Monitoring with ThousandEyes

Published By: ThousandEyes     Published Date: Nov 17, 2016
ThousandEyes monitors BGP routes from both corporate and service provider networks so you can see inbound routes to your prefixes and outbound routes to key services and endpoints. Act quickly on issues including local misconfigurations, peering changes, and route hijackings. Watch this video short now!
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ThousandEyes

BGP Monitoring with ThousandEyes

Published By: ThousandEyes     Published Date: Mar 14, 2017
ThousandEyes monitors BGP routes from both corporate and service provider networks so you can see inbound routes to your prefixes and outbound routes to key services and endpoints. Act quickly on issues including local misconfigurations, peering changes, and route hijackings.
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ThousandEyes

Digital Transformation 2.0 in Hospitality

Published By: Comcast Business     Published Date: Feb 06, 2019
Hospitality is a customer-focused industry, with a hotel brand’s reputation and ultimate success dependent on the quality of the experience of its guests. It is no surprise then, that digital transformation efforts within the hospitality sector are focused on technologies that improve the guest experience, from check-in to check-out and everything in between. Today’s travelers are digitally savvy, using their smartphones and mobile devices for a multitude of tasks. They expect a high-quality connection throughout the property and the ability to perform certain tasks from the hotel’s app, such as checking in and choosing their own room. They expect in-room entertainment beyond basic cable and in-room digital devices they can use to order food, book a massage or control the lighting, for example.
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hospitality, hospitality providers, hotel technology, motel technology, guest experience, pos, digital entertainment, wifi, hospitality technology, network, technology, digital transformation, tech future, enterprise technology, networking, sd_wan, internet, ethernet, unified communication, digital initiative
    
Comcast Business

ROI of a Complete Networking Portfolio: Delivering Value from the Network Edge to the Core

Published By: HP     Published Date: Sep 06, 2010
HP Networking is a leading provider of converged infrastructure solutions, including networking. With its recently enhanced core and data center portfolio, HP has provided another proof point of its commitment to offering enterprise-class networking solutions. By bringing this new broader networking portfolio to market through HP's direct and indirect sales channels and combining it with HP service offerings, HP Networking has further strengthened its position as a global contender and provider to enterprises and major verticals.
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3com, roi, core, network, infrastructure, data center, portfolio, network architecture, network management, small business networks, data center design and management
    
HP

Conquering the Challenges of Data Center Complexity

Published By: Sponsored by HP and Intel®     Published Date: Nov 14, 2012
Read this white paper to learn about the eight important features to look for in an external service provider that can help you conquer the challenges of data center complexity.
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data center, it infrastructure, data center complexity, external service provider, operational efficiency, enterprise network, data management, business technology
    
Sponsored by HP and Intel®

Concentric Hosted Exchange Whitepaper

Published By: Concentric     Published Date: Mar 27, 2009
Email, calendaring, collaboration, and mobility solutions are moving from corporate data centers to service provider networks. Service providers can realize far greater economies of scale than most businesses and deliver higher levels of service to more users at a lower cost; in fact, the fewer the users, the higher cost for each. Concentric Hosted Exchange is a fast, reliable and affordable solution for email, calendaring, collaboration, and mobility based on Microsoft® Exchange Server 2007 Service Pack 1 (SP1) and Microsoft Outlook® 2007. Concentric Hosted Exchange provides all of the benefits of Microsoft Exchange and Outlook 2007 without the up-front infrastructure costs or ongoing overhead.
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concentric, hosted exchanged, email, calendaring, collaboration, mobility, corporate data centers, service provider networks, service providers, microsoft® exchange server 2007, sp1, microsoft outlook® 2007, total cost of ownership, tco, concentric hosted exchange, cli, command line interface, lower bandwidth cost, hmc, global address list
    
Concentric

Training the Extended Enterprise for Increased Customer Satisfaction

Published By: Cornerstone OnDemand     Published Date: Oct 15, 2010
Grass Valley, the world's second largest broadcast and professional solutionssupplier, is a leading provider and innovator in media production services and technology. Their cameras, production equipment, servers and other systems are the choice of many of the largest broadcast networks and production/post-production facilities around the globe. Read this case study to find out why they chose Cornerstone OnDemand.
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cornerstone, grass valley, training, web-based training
    
Cornerstone OnDemand

PCI DSS Reporting Whitepaper

Published By: Alert Logic and Rackspace     Published Date: Jun 20, 2014
With large data breaches affecting retailers in 2013 and the PCI DSS 3.0 January 1, 2015 deadline approaching, the Payment Card Industry Data Security Standard (PCI DSS) is an important topic for many organizations in 2014. PCI DSS requirements can be challenging to meet from a time, resources and cost perspective. Requirements 6, 10 and 11 can be some of the most costly and resource intensive, requiring log management, vulnerability assessment, intrusion detection and a web application firewall. Alert Logic delivers solutions to meet these and other PCI DSS requirements. As the security industry’s only provider of on-demand log management, threat management, web application security, and IT compliance automation solutions, Alert Logic provides organizations with the easiest and most affordable way to secure their networks and comply with policies and regulations.
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alert logic, rackspace, pci, dss, data breaches, log management, it compliance, automation solutions, security, it management
    
Alert Logic and Rackspace

PCI DSS Reporting Whitepaper

Published By: Alert Logic and Sungard Availability Services     Published Date: Jun 20, 2014
With large data breaches affecting retailers in 2013 and the PCI DSS 3.0 January 1, 2015 deadline approaching, the Payment Card Industry Data Security Standard (PCI DSS) is an important topic for many organizations in 2014. PCI DSS requirements can be challenging to meet from a time, resources and cost perspective. Requirements 6, 10 and 11 can be some of the most costly and resource intensive, requiring log management, vulnerability assessment, intrusion detection and a web application firewall. Alert Logic delivers solutions to meet these and other PCI DSS requirements. As the security industry’s only provider of on-demand log management, threat management, web application security, and IT compliance automation solutions, Alert Logic provides organizations with the easiest and most affordable way to secure their networks and comply with policies and regulations.
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alert logic, sungard, pci, dss, data breaches, log management, it compliance, automation solutions, security, it management
    
Alert Logic and Sungard Availability Services

Full Spectrum of IoT of Electronics

Published By: IBM     Published Date: Jul 13, 2017
Learn about a solution for electronics manufacturers to promote greater efficiency and profitability, as well as consumer satisfaction. The full spectrum of IoT electronics consists of Medical Devices, Consumer electronics and appliances, network equipment providers and many more. “These “smart, connected products”—made possible by vast improvements in processing power and device miniaturization and by the network benefits of ubiquitous wireless connectivity—have unleashed a new era of competition.”
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iot, electronic industry, technology advancement, medical devices, greater efficiency, consumer satisfaction, data driven
    
IBM

Operationalize Security To Secure Your Data Perimeter

Published By: Group M_IBM Q418     Published Date: Sep 10, 2018
Every day, companies generate mountains of data that are critical to their business. With that data comes a clear challenge: How do you protect exabytes of data that's strewn across global data centers, computer rooms, remote offices, laptops, desktops, and mobile devices, as well as hosted by many different cloud providers, without choking business agility, employee productivity, and customer experience? The solution lies not in throwing more technology at the network, but in taking specific steps to identify malicious actions and respond to them in order to fix the issue, a process known as operationalizing security.
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Group M_IBM Q418

Gartner Magic Quadrant for Integration Brokerage

Published By: IBM     Published Date: Nov 22, 2014
In this first-release MQ, Gartner evaluates providers on service delivery, B2B Network/Collaboration, Integration Functionality and success in capitalizing on vision. Rated against an extensive 15-criteria evaluation, IBM earned one of only three Leader positions, and outpaced the competition in "completeness of vision," signifying our strength in delivering the most competitive solution to the marketplace.
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integration brokerage, supply chain management, service delivery, integration functionality, b2b, it management, knowledge management, enterprise applications, business technology
    
IBM

The Forrester Wave™: Endpoint Security Suites, Q4 2016

Published By: Symantec     Published Date: Jul 11, 2017
In our 25-criteria evaluation of endpoint security suite providers, we identified the 15 most significant ones — Bromium, Carbon Black, CrowdStrike, Cylance, ESET, IBM, Intel Security, Invincea, Kaspersky Lab, Landesk, Palo Alto Networks, SentinelOne, Sophos, Symantec, and Trend Micro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps S&R professionals make the right choice.
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endpoint security, security, threat prevention, threat detection, security solution
    
Symantec

Gartner Magic Quadrant for Integration Brokerage

Published By: IBM     Published Date: Oct 17, 2014
In this first-release MQ, Gartner evaluates providers on service delivery, B2B Network/Collaboration, Integration Functionality and success in capitalizing on vision. Rated against an extensive 15-criteria evaluation, IBM earned one of only three Leader positions, and outpaced the competition in "completeness of vision," signifying our strength in delivering the most competitive solution to the marketplace.
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integration brokerage, service delivery, integration functionality, competitive solutions, it management, data management, best practices, business analytics, business intelligence
    
IBM

IBM QRadar Security Intelligence: Evidence of Value

Published By: IBM     Published Date: Oct 02, 2015
In this report, Ponemon Institute presents findings from in-depth interviews with enterprises who switched to IBM Security QRadar from another Security Information and Event Management (SIEM) solution. The reports summarizes their rationale for switching SIEM providers as well as metrics on the deployment and performance in managing and containing network traffic anomalies.
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ibm, security, qradar, siem, network traffic anomalies, it management
    
IBM
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