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Transforming Yesterday’s Call Center into Tomorrow’s Engagement Center

Published By: Evariant     Published Date: Jul 02, 2018
Every consumer or patient call into a health system’s call center is an opportunity to create a highly-personalized experience that ensures patient loyalty and extends patient lifetime value. Healthcare providers have a tremendous opportunity to invest in solutions and processes that can transform their call center into a profit center by driving smarter patient engagement. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn how to make the transformation from traditional call center to strategic patient engagement engine that drives growth in patient acquisition and lifetime patient value.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant

The Forrester Wave™: Automated Malware Analysis, Q2 2016

Published By: Palo Alto Networks     Published Date: Sep 30, 2016
in our 36-criteria evaluation of automated malware analysis providers, we identified the 11 most significant ones — Blue coat, check Point, cisco, cyphort, Fidelis cybersecurity, Fireeye, Fortinet, intel Security, Palo Alto networks, lastline, and trend Micro — and researched, analyzed, and scored them.
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palo alto, automated malware, security, cloud, forrester report
    
Palo Alto Networks

TechTarget: Making The Most Of Customer Data

Published By: IBM     Published Date: Apr 18, 2017
There are myriad software products, from complete CRM platforms that offer analytics to standalone or add-on software products that focus solely on analytics. There are analytics apps that can be added to your existing CRM platform. Or there’s the option to outsource analytics to a growing number of service providers. “The technologies are changing rapidly. There are a zillion startups offering either new tools or technologies, so it is kind of hard to navigate,”Mike Gualtieri, an analystfor Forrester Research Inc. in Cambridge, Mass., said in a recent webcast on analytics. “There isn’t just one platform that you’re going to need. There’s a whole ecosystem of platforms.” Having the right people on staff who know how to use the technology is equally important, analysts say. Analytics aren’t just for statisticians anymore—they’re used by sales, marketing and customer service teams in daily decision making.
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data management, data system, business development, software integration, resource planning, enterprise management, data collection
    
IBM

Satisfy That Android Sweet Tooth: Making It Work For Your Enterprise

Published By: IBM     Published Date: Apr 20, 2017
Do Android’s dessert-named updates improve device and data security enough to work for the enterprise? Android has long ruled the consumer market. Now, the latest security advancements from Google and device manufacturers, and support for Android by leading EMM solution providers, are expanding its presence in the enterprise. To help ensure security and compliance with industry standards and government regulations, enterprises need a way to protect and manage the wide range of available devices, versions, and idiosyncrasies of the world’s most popular mobile operating system.
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access management, security information, event management, database security, application development, risk management, endpoint management, next generation intrusion protection
    
IBM

IBM Security Data Sheet: Take Back Control of Access Management

Published By: IBM     Published Date: Oct 26, 2017
Many organizations face access management chaos. As applications and resources have spread across on-premise data centers and multiple cloud providers, users are often accessing these resources from anywhere and on multiple devices. These simultaneous trends have left access management systems fragmented and access polices inconsistent, resulting in an environment that is expensive to maintain and challenging to secure.
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access management, integrated platform, cloud security, enterprise security, data security
    
IBM

Your IDaas Checklist: Will Cloud IAM Meet Your Organization's IAM Needs?

Published By: IBM     Published Date: Oct 26, 2017
When choosing among providers of identity and access management as a service (IDaaS), a great place to start is evaluating your own organization’s IAM needs. Create a personalized list of your identity and access management (IAM) needs and determine if IBM® Cloud Identity Service is right for you. With this checklist, you will be able to determine if your needs match up with the benefits of IBM Cloud Identity Service.
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iam, idaas, web access management, cloud based security, governance administration, enterprise grade identity
    
IBM

Reliable Secure Connectivity for the Healthcare Industry

Published By: Cox Business     Published Date: Dec 19, 2016
Reliable and secure network connectivity is no longer optional. It supports critical priorities for healthcare providers, including enhancing patient care outcomes, improving operational efficiency and boosting financial returns. If a healthcare provider’s network infrastructure is not resilient, reliable and secure, the provider will not be able to reap the benefits of its healthcare IT investments.
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Cox Business

Top 10 Digital Health Use Cases for 2018

Published By: Progress     Published Date: Mar 26, 2018
The transition to value-based outcomes, an aging population, and new mobile and wearable and chat bot technologies are driving changes across every aspect of the healthcare industry. Advances in digital health technologies hold great promise that healthcare can be delivered in smarter, simpler, and more cost effective ways. Mobile technologies can foster patient engagement, enhance care team communication, reduce cost of delivery, and improve the healthcare experience for both patients and their providers. The key is figuring out which apps to tackle first. This document outlines a few of the key use cases that are showing positive impact. While this isn’t an exhaustive list, it provides several great places to start on the digital health innovation journey.
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Progress

Putting the Health of Consumers in Their Hands

Published By: Progress     Published Date: Mar 26, 2018
Patients are morphing into healthcare consumers, while healthcare providers and suppliers are simultaneously facing tighter payments. The Triple Aim is the operating beacon to deal with this challenging operating environment. How will healthcare organizations manage? By bringing data together from inside and outside the traditional healthcare system, and quickly delivering solutions into people’s hands via a new generation of enterprise health clouds.
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Progress

The Forrester Wave™: Enterprise Health Clouds, Q3 2017

Published By: Progress     Published Date: Mar 26, 2018
In our 37-criteria evaluation of enterprise health cloud providers, we identified the 10 most significant ones — ClearDATA, CloudMine, IBM, Kinvey, Medable, Microsoft, MphRx, NTT DATA, Salesforce, and SAS — and researched, analyzed, and scored them. This report shows how each provider measures up and helps healthcare CIOs make the right choice.
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Progress

The Business Value of Progress Health Cloud

Published By: Progress     Published Date: Mar 26, 2018
Digital transformation has changed the face of business across the globe. New digital technologies— specifically, mobile devices—are opening new avenues for companies to engage their prospects and manage their operations with greater effectiveness and efficiency. However, in the healthcare space, the response to these technological innovations has been reserved. While it’s undeniable that digital transformation could bring great change to the healthcare space just as it has in other industries, obstacles like regulatory compliance and rigid systems of record discourage the adoption of new tools and technology. This has led to frustration from all sides of the healthcare ecosystem. Many people are accustomed to using intuitive digital applications in their everyday lives, so when healthcare applications deliver archaic user experiences, everyone is left wanting more. Patients and members want applications that enable them to manage their health more easily. Providers want to provide new
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Progress

Putting the Health of Consumers in Their Hands

Published By: Progress     Published Date: Mar 26, 2018
Patients are morphing into healthcare consumers, while healthcare providers and suppliers are simultaneously facing tighter payments. The Triple Aim is the operating beacon to deal with this challenging operating environment. How will healthcare organizations manage? By bringing data together from inside and outside the traditional healthcare system, and quickly delivering solutions into people’s hands via a new generation of enterprise health clouds.
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Progress

Powering Growth and Innovation in a Hybrid Cloud World

Published By: Datastax     Published Date: Apr 08, 2019
It is all about clouds: private, public, or a combination. 85% of enterprises have a multi-cloud strategy, as per the RightScale 2017 State of the Cloud Report. Most enterprises today have one or more application projects utilizing public cloud infrastructure providers. Having a data management strategy for hybrid cloud is a critical business need today.
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Datastax

Will Your Company Survive The Next Big Disruption? IT As The Great Enabler

Published By: Juniper Networks     Published Date: Jun 22, 2017
This study was conducted with independent global research firm Wakefield Research between November 24 through December 14th, 2015. The data was based on an online study of 20 content questions, plus screeners and demographics of 2704 respondents, in 8 markets: US, China, Australia, Japan, India, UK, Germany, and France. All respondents were restricted to the following industries: service provider organizations, healthcare, retail, and financial services. In this case, the definition of service provider includes companies offering web content services, cable, internet service providers, or telecom. Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. Our team co-innovates with customers and partners to deliver automated, scalable and secure networks with agility, performance and value. Visit www.juniper.net for more information.
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security solutions, ransomware, security technologies, protection technologies, risk assessment, it security, server protection
    
Juniper Networks

CRM Sales Automation Software For Every User

Published By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Jul 11, 2017
Mobile, relationship intelligence, and sales coaching are necessities for today’s sales organization and are pervasive capabilities for every sales automation solution category. No vendor solely offers these capabilities without complementing them with other functions. Instead, they are embedded across the categories mentioned above. For example, sales content management providers cannot compete without extensive mobile expertise; market intelligence and customer success do not work without relationship intelligence; and sales coaching is not constrained only to the sales performance management vendors.
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sales content management, customer success, market intelligence, sales acceleration, sales performance management, partner relationship, contract life cycle
    
Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017

CRM Sales Automation Software For Every User

Published By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 11, 2017
Mobile, relationship intelligence, and sales coaching are necessities for today’s sales organization and are pervasive capabilities for every sales automation solution category. No vendor solely offers these capabilities without complementing them with other functions. Instead, they are embedded across the categories mentioned above. For example, sales content management providers cannot compete without extensive mobile expertise; market intelligence and customer success do not work without relationship intelligence; and sales coaching is not constrained only to the sales performance management vendors.
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sales content management, customer success, market intelligence, sales acceleration, sales performance management, partner relationship, contract life cycle
    
Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017

CRM Sales Automation Software For Every User

Published By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
Mobile, relationship intelligence, and sales coaching are necessities for today’s sales organization and are pervasive capabilities for every sales automation solution category. No vendor solely offers these capabilities without complementing them with other functions. Instead, they are embedded across the categories mentioned above. For example, sales content management providers cannot compete without extensive mobile expertise; market intelligence and customer success do not work without relationship intelligence; and sales coaching is not constrained only to the sales performance management vendors.
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sales content management, customer success, market intelligence, sales acceleration, sales performance management, partner relationship, contract life cycle
    
Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017

Jabil Case Study

Published By: HP Inc.     Published Date: Dec 06, 2017
Jabil makes a jump forward with HP 3D printing. As one of the world’s most technically advanced manufacturing solution providers, Jabil keeps a lookout for a competitive edge. Find out how Jabil is making a difference in production speed, quality, and cost-efficiency with HP Multi Jet Fusion technology.
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jabil, technology, manufacturing, production, cost, efficiency, multi jet fusion
    
HP Inc.

Magic Quadrant for Application Performance Monitoring Suites

Published By: CA Technologies EMEA     Published Date: May 25, 2018
The APM market is one of the largest subsegments of the IT operations management market, with 2016 revenue of approximately $3.7 billion and a growth rate exceeding 18% over the prior year. Given these statistics, it is no surprise that Gartner observes continuing investment. Interestingly, while Gartner has observed many new startups appearing on the radar screen, we've also seen large software organizations such as CA Technologies, IBM, Oracle and Microsoft (re)investing at the same time. Other non-APM companies are also expressing potential interest in the market — almost all of the current APM suite providers expect to see companies like Google and Amazon boost their primarily infrastructure monitoring capabilities with increased support for application visibility. Yet these (and other large) cloud companies will pose another challenge for the traditional APM players — the battle for talent acquisition. There is some concern within the APM market that highly skilled individuals may
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ca technologies, monitoring, programs, applications
    
CA Technologies EMEA

7 Secrets to Saas Subscription Revenue Growth Without Compromise

Published By: Vindicia     Published Date: Oct 04, 2017
Software-as-a-service (SaaS) businesses and other cloud-based service providers have taken the industry by storm. Innovative startups hatched just a few short years ago have now exploded into major household brands such as Angie’s List, LifeLock, and Allrecipes.
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Vindicia

Emid: A pioneer of cloud-based banking on the value of IBM Z

Published By: Group M_IBM Q418     Published Date: Sep 10, 2018
Emid is a leading provider of managed ICT solutions and a pioneer of cloudbased banking systems in Africa. Based in Pretoria, Emid began as part of a major South African retail bank, providing core banking capabilities for other financial providers, and was acquired in 2015 by EOH, the largest technology service provider in Africa. Today, Emid provides managed services including networking, infrastructure, and IT support for businesses across industry sectors, as well as offering its C4 cloud-hosted, core-banking omni-channel platform.
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Group M_IBM Q418

7 Questions SRM Leaders Aren't Asking OT Security Providers During Technology Selection

Published By: Tenable     Published Date: Mar 08, 2018
Which questions have you overlooked and why do the answers matter? According to Gartner, “OT SRM (security and risk management) leaders must ask the right questions during the technology procurement process to achieve long-term success in their security investments.” Further, Gartner states, “Translating IT security practices and copying IT security technology will not result in a secure operational technology (OT) environment.” By reading “7 Questions SRM Leaders Aren't Asking OT Security Providers,” you’ll learn which questions to ask, why they matter, and be armed with follow-up guidance to make smarter decisions. Questions covered include: - Does the Solution Provide Asset Discovery to Enable Operational Continuity and System Integrity? - Does the Solution Detect and Alert on Known Common Vulnerabilities and Exposures? - Does Your Solution Provide IT Support in Addition to OT? - Does Your Solution Support Secure IT/OT Alignment? Threats and vulnerabilities originally targeti
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Tenable

Practical guide: How to enhance your BPO contract to accelerate automation

Published By: KPMG     Published Date: Nov 21, 2018
Many BPO providers have already invested heavily in robotic process automation (RPA), providing an opportunity to renegotiate your BPO contract to reflect the cost savings they are making as a result. But there’s more. Contract renegotiation also creates an opportunity to leverage providers’ investment to accelerate automation in your own business. Read this to discover: • the benefits of automating business processes and the impressive level of cost savings this can deliver • the impact of automation on the BPO market and the implications this has for BPO contracts • a five-step processing for assessing and renegotiating your outsourcing contract • three options for starting your automation journey.
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KPMG

Deep Packet Inspection for vEPC

Published By: ipoque     Published Date: Feb 14, 2019
Area of business ? Leader in virtualized mobile networks, providing virtualized network solutions to top-tier CSPs Challenge ? vEPC helps CSPs transform their network architecture in order to move to SDN/NFV, reducing overall costs ? Providers of virtualized network solutions have to create a market differentiator to assert their position successfully in an increasingly competitive marketplace Solution ? By embedding the easy-to-implement highperformance DPI-engine R&S®PACE 2 from Rohde&Schwarz, the vEPC vendor can focus on their core competencies in NFV and gain a competitive advantage in the rapidly growing NFV market Benefits ? The strong partnership between the vEPC vendor and Rohde&Schwarz ensures the high performance of the vEPC solution ? Sourcing R&S®PACE 2 guarantees a rap
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ipoque

Forrester Global API Strategy and Delivery Service Providers Wave

Published By: Group M_IBM Q3'19     Published Date: Jun 25, 2019
In our 27-criterion evaluation of global internetof-things (IoT) services for connected business operations providers, we identified the 14 most significant ones — Accenture, Atos, Capgemini, Cognizant, Deloitte, Dimension Data, EY, HCL Technologies, IBM, Infosys, KPMG, PwC, Tata Consultancy Services (TCS), and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.
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Group M_IBM Q3'19
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