quality management

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Regulation and Compliance within Health Sector

Published By: IBM     Published Date: Feb 11, 2015
This webcast will highlight a major healthcare organizationís journey to implement better quality management approaches that impact its ability to achieve compliance for regulatory requirements. Learn how certain practices can reduce complexity and improve traceability and collaboration.
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quality management approaches, compliance requirements, health sector, regulatory requirements, risk management, knowledge management, enterprise applications, productivity
    
IBM

Forrester Research: Digital Customer Experience Governance Demystified

Published By: Crownpeak     Published Date: Jun 30, 2016
This Forrester report outlines the steps customer experience (CX) professionals must take to optimize and continuously improve their digital customer experiences.
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customer experience, digital customer experience governance, digital customer experience, digital quality management, digital governance, best practices, forrester research, dqm, digital experience, digital touchpoints, digital marketing, online marketing, business analytics, business intelligence, web development
    
Crownpeak

What Is Digital Quality Management and Why Is It a Game-Changer for Marketers?

Published By: Crownpeak     Published Date: Aug 25, 2016
Hereís why Digital Quality Management is mission-critical for any global enterprise, and how itís helping digital marketers achieve their objectives.
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crownpeak, digital marketing, digital quality management, marketing, marketers, digital governance, dqm, online marketing, digital experience
    
Crownpeak

2016 Gartner Magic Quadrant for Web Content Management

Published By: Crownpeak     Published Date: Sep 29, 2016
The Gartner Magic Quadrant for Web Content Management (WCM) provides an in-depth analysis of leading vendors, designed to help guide companies that are in the process of evaluating a Web Content Management solution for their business. For the third year in a row, Gartner has recognized Crownpeak as a "Visionary" on its 2016 Magic Quadrant for Web Content Management. The report is an invaluable tool for gaining a better understanding of the industry's leading WCM solutions and their strengths. Crownpeak recently added Digital Quality Management to its platform, making us the only WCM with automated monitoring for flagging errors and inconsistencies. Enjoy a complimentary download on us!
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crownpeak, gartner, magic quadrant, web content management, wcm, digital quality management, digital experience management
    
Crownpeak

Best Practices for a Lead Management Strategy

Published By: Act-On     Published Date: Jan 08, 2015
New customer acquisition is the lifeblood of many businesses, but it can be costly. Comprehensive lead management strategies have been developed to maximize lead value and bring order and efficiency to the top of the marketing funnel. Such strategies emphasize quality, precision, and the increased probability of conversion. When well-executed, lead management strategies can produce significant savings, reduce time spent in the funnel, and bring sales and marketing into closer concert.
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marketing automation, marketing, roi, benefits, grow your business, lead generation, social media, lead management strategy, content marketing, marketing strategy
    
Act-On

Driving A Single View of The Customer

Published By: Informatica     Published Date: Jan 16, 2007
The purpose of this white paper is to outline the importance of data quality with reference to single view of customer. In any organization SVC is the foundation of successful customer relationship management (CRM).
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crm, data quality, data integrity, customer relationship
    
Informatica

Improving Data Quality with Real-Time Web Services

Published By: TowerData     Published Date: Jan 20, 2007
Visitors to your website are valuable leads and capturing their contact information is essential to converting them to customers. However, when prospects enter email addresses and phone numbers into a web form they often make mistakes, such as misspellings and typos, or they falsify data, which prevents you from being able to contact them.
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email list, email append, email address, cass, customer database, tower data, database, data quality, clean data, list management, towerdata
    
TowerData

Streamline the Development and Test Cycle

Published By: DataSynapse     Published Date: Feb 26, 2007
This brief examines how application virtualization can compress the development and test cycle, accelerating time-to-market, while reducing risk and complexity.  This brief highlights the impact of centralized command and control of application deployment and execution.
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software development, quality assurance, software testing, return on investment, project management, data synapse, datasynapse
    
DataSynapse

Advanced Global Name Recognition Technology

Published By: IBM     Published Date: Dec 12, 2006
The purpose of this paper is to highlight the issues, requirements, and technologies available for automated advanced name recognition.
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business process automation, data integration, data quality, information management, customer service, data management, enterprise software, contact management, marketing automation, crm, customer relationship management, ibm, identity management
    
IBM

Enhance Service Quality and Increase Customer Loyalty Through Proactive Management

Published By: IBM     Published Date: Nov 13, 2008
This white paper discusses how The IBM Tivoli® Netcool® customer experience management solution offers the ability to monitor all aspects of the customer experience, to help increase satisfaction, reduce service calls, monitor the performance of new and existing services and device types — and help operations identify which issues have the greatest impact on valuable enterprise customers. It delivers the visibility you need to improve the customer experience as they interact with different aspects of your business — to help increase loyalty and drive new revenue opportunities.
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ibm, tivoli, service quality management, service level agreement, knowledge management, enterprise applications, sla
    
IBM

Best Practices in Data Governance (Video)

Published By: IBM     Published Date: Dec 30, 2008
Does your business need to safeguard information, keep auditors and regulators satisfied, and improve data quality? Data governance is the answer. This informative video outlines the latest challenges and best practices in data governance. IBM data governance solutions help businesses with:• Audit and reporting • Data architecture/infrastructure • Data quality • Information lifecyle management • Metadata/business glossaries • Organizational design/development • Policy/risk management • Security/privacy/compliance • Stewardship/value creation
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ibm, data governance, safeguard information, data quality, data architecture, data infrastructure, information lifecycle management, metadata, business glossaries, organizational design, organizational development, policy management, risk management, security, privacy, compliance, stewardship, value creation, enterprise applications, data management
    
IBM

Deliver optimal service quality & experience to drive world-class customer satisfaction

Published By: IBM     Published Date: Jan 22, 2009
This white paper demonstrates a service quality management solution from IBM. An end-to-end, integrated approach, the service quality management solution is designed to address the broad range of telecommunications providers’ requirements for managing both service quality and the customer experience.
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service quality management solution, ibm, telecomunications, service quality, customer experience, it management, customer relationship management, customer service, service management
    
IBM

Enhance quality & increase loyalty through proactive management of each customer's experience

Published By: IBM     Published Date: Jan 22, 2009
This white paper explains the IBM Tivoli® Netcool® customer experience management solution which offers the ability to monitor all aspects of the customer experience, to help increase satisfaction, reduce service calls, monitor the performance of new and existing services and device types — and help operations identify which issues have the greatest impact on valuable enterprise customers.
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ibm, tivoli netcool, enterprise customers, enterprise applications, customer interaction service, customer relationship management, customer service
    
IBM

Appliances vs. Agents for XML Web Services Security

Published By: Reactivity     Published Date: Aug 21, 2009
Security is one of the main issues when deploying Web services in the enterprise. This white paper discusses the advantages of an appliance over an agent-oriented architecture for Web services security, how cross platform interoperation is immediate with a hardened appliance, and why web services security is different from web server security.
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network architecture, quality assurance, xml, web service management, web service, web service security, web services security, security appliance, security hardware, appliance, reactivity, software development
    
Reactivity

How to Increase Marketing Efficiency to Gain and Retain Customers

Published By: Soffront     Published Date: Aug 21, 2009
How marketing automation and CRM can help a mid-sized business consolidate data, improve customer information, streamline marketing efforts, and take full advantage of marketing campaigns.
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crm, smb, smbs, data consolidation, data quality, application integration, marketing, marketing roi, marketing efficiency, customer relationship management, marketing automation, soffront, customer satisfaction, sales & marketing software
    
Soffront

Compliance Archives: Can You Prove Your Email Integrity?

Published By: C2C Systems, Inc.     Published Date: Mar 15, 2007
This paper considers the use of email archives for compliance. It will also review how archives are trusted and look at what has to be done to ensure that integrity is maintained throughout the chain of events that take place within an email archive environment.
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compliance, email archiving, data quality, records management, personal email, enterprise email, email security, c2c
    
C2C Systems, Inc.

How to Leverage Quality Management for Regulatory Compliance

Published By: Interactive Intelligence     Published Date: Feb 26, 2013
In today's regulations and risk management, business has become increasingly complex, and penalties are growing. Managing risk must therefore include monitoring the actions of your entire organization and more. Read on to learn more about compliance.
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quality management, regulatory compliance, risk management, complex risk, monitoring actions, data management, business technology
    
Interactive Intelligence

Think Strategic: Workforce Optimization - Get it Working for Your Organization

Published By: Interactive Intelligence     Published Date: Feb 27, 2013
This paper examines 3 major elements of WFO: Analytics, Quality Management and Workforce Management, and discusses how and where to incorporate them into your strategic plan.
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workforce optimization, customer satisfaction, loyalty, competitve advantage, hiring plan, interactive intelligence
    
Interactive Intelligence

"Guaranteeing" Compliance: Better Hiring, Better Work Environment, Better Quality Management

Published By: Interactive Intelligence     Published Date: Feb 28, 2013
Are your collectors FDCPA-compliant when they're on the phone with consumers? There are many options available to call centers and collection agencies. In this white paper, we get through the thoughts and opinions and various voices in the industry.
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better hiring, better work environment, better quality management, fdcpa compliancy, better hiring, better quality management, knowledge management, enterprise applications, business technology
    
Interactive Intelligence

Driving A Single View of The Customer

Published By: Informatica     Published Date: Sep 28, 2007
The purpose of this white paper is to outline the importance of data quality with reference to single view of customer. In any organization SVC is the foundation of successful customer relationship management (CRM).
Tags : 
crm, data quality, data integrity, customer relationship, informatica, svc, data management, customer relationship management, data integration
    
Informatica

Follow the Road to a Leaner, More Agile Enterprise With IFS' Automotive Solution

Published By: IFS     Published Date: Aug 11, 2011
For the past 15 years, IFS has been helping automotive OEMs, suppliers, dealers, importers, and national sales companies meet these challenges with industry-specific software solutions.
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ifs automotive solution, lean enterprise, oems, supply chain, ifs applicationst, roi, cad, pdm, ifs quality managementt, business process management, enterprise software, return on investment, supply chain management, spend management
    
IFS

Designed for Quality Assurance

Published By: IFS     Published Date: Aug 15, 2011
Learn to use IFS Applications to achieve ISO/TS 16949, the global standard for quality control in the automotive industry.
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ifs applications, iso/ts 16949, event management, quality control, automotive industry, quality assurance, document management, tqm, business activity monitoring, business management, enterprise software
    
IFS

Data Governance for Operational Data Quality

Published By: Trillium Software     Published Date: Jun 06, 2011
The second Web seminar in the series is titled "Data Governance". Learn how Digital River successfully implemented Data Governance across their organization.
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trillium software, operational data quality, upstream operational systems, data governance, data monitoring, businessprocesses, digital river, data management, business applications, governance, monitoring, business intelligence, data quality, data warehousing
    
Trillium Software

Tips, Tools & Best Practices for Operational Data Quality

Published By: Trillium Software     Published Date: Jun 06, 2011
The fourth Web seminar in the series is titled "Tips, Tools & Best Practices" which shows how you can learn to deliver high performance data quality in real-time.
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trillium software, operational data quality, odq, performance management, real-time transactions, high performance data quality, business processes optimization, information integrity, reusable data quality, application optimization, application performance management, business intelligence, data quality, data warehousing
    
Trillium Software
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