quality management

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Big Data, Good Data, Bad Data-the link between information governance and Big Data outcomes

Published By: IBM     Published Date: Feb 24, 2015
Big data analytics offer organizations an unprecedented opportunity to derive new business insights and drive smarter decisions. The outcome of any big data analytics project, however, is only as good as the quality of the data being used. Although organizations may have their structured data under fairly good control, this is often not the case with the unstructured content that accounts for the vast majority of enterprise information. Good information governance is essential to the success of big data analytics projects. Good information governance also pays big dividends by reducing the costs and risks associated with the management of unstructured information. This paper explores the link between good information governance and the outcomes of big data analytics projects and takes a look at IBM's StoredIQ solution.
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big data, ibm, big data outcomes, information governance, big data analytics, it management, data management, data center
    
IBM

Regulation and Compliance within Health Sector

Published By: IBM     Published Date: Feb 11, 2015
This webcast will highlight a major healthcare organization’s journey to implement better quality management approaches that impact its ability to achieve compliance for regulatory requirements. Learn how certain practices can reduce complexity and improve traceability and collaboration.
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quality management approaches, compliance requirements, health sector, regulatory requirements, risk management, knowledge management, enterprise applications, productivity
    
IBM

Best Practices for a Lead Management Strategy

Published By: Act-On     Published Date: Jan 08, 2015
New customer acquisition is the lifeblood of many businesses, but it can be costly. Comprehensive lead management strategies have been developed to maximize lead value and bring order and efficiency to the top of the marketing funnel. Such strategies emphasize quality, precision, and the increased probability of conversion. When well-executed, lead management strategies can produce significant savings, reduce time spent in the funnel, and bring sales and marketing into closer concert.
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marketing automation, marketing, roi, benefits, grow your business, lead generation, social media, lead management strategy
    
Act-On

Controlling CRM Costs: A Buyer’s Guide

Published By: SugarCRM     Published Date: Jan 07, 2015
The way companies use and pay for customer relationship management (CRM) software has changed significantly over the past decade. Moving from a predominantly perpetual license-based system, where companies paid a large up-front sum and then smaller annual maintenance fees, CRM software providers are now moving towards monthly or annual subscription fees to access CRM software on the Internet.
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crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
SugarCRM

Customer service: Exploit the value of content to drive service quality and customer satisfaction

Published By: IBM     Published Date: Oct 22, 2014
Great service is delivered one customer at a time and improving interactions across all channels means truly understanding customer wants and needs. Massive amounts of unstructured data exist in your organization and can deliver customer insight that is specific, relevant and actionable. Learn how to harness that data to provide great customer service.
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customer service, service quality, customer satisfaction, content management, it management, data management, business intelligence, business management
    
IBM

5 Steps to Assuring Quality of Experience

Published By: EMA     Published Date: Oct 01, 2014
A new mantra is emerging for IT professionals – Quality of Experience (QoE). In order to align monitoring and management practices with the true demands of the business, IT professionals must expand beyond traditional comfort zones of watching network and system health metrics to begin measuring and understanding the experience IT end users are having. Join EMA Vice President of Research, Jim Frey, and Fluke Networks Director of Products, Doug Roberts, for this on-demand webinar and discussion that will reveal:
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quality of experience, qoe, monitoring, network, systems, applications, services, proactive practices
    
EMA

Proactive Quality for Automotive Suppliers: Addressing the Impact of Product Recalls

Published By: Plex Systems     Published Date: Aug 15, 2014
There has been no shortage of high profile recalls over the past several years. Suppliers are being required to provide more robust quality management systems, provide better real-time visablity into manufacturing data, and may even be held accountable for additional charge-back and warranty claims. Take a next generation approach to quality management.
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networking
    
Plex Systems

HP 3PAR StoreServ Storage Total Quality Commitment

Published By: HP     Published Date: Jul 22, 2014
HP offers an approach to the modern data center that addresses systemic limitations in storage by offering Tier-1 solutions designed to deliver the highest levels of flexibility, scalability, performance, and quality—including purpose-built, all-flash arrays that are flash-optimized without being flash-limited. This white paper describes how, through the incorporation of total quality management throughout each process and stage of development, HP delivers solutions that exceed customer quality expectations, using HP 3PAR StoreServ Storage as an example.
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3par, storeserv, storage, data, solutions, flash, data management, business technology
    
HP

Making the case for data lifecycle management

Published By: IBM     Published Date: May 28, 2014
Read the whitepaper to find out how one client improved business value of their data by implementing InfoSphere Optim processes and technologies.
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ibm, data lifecycle management, infosphere optim, integrating big data, governing big data, integration, best practices, big data
    
IBM

Walgreens: Winner 2014 Awards of Excellence for Hybrid Delivery

Published By: HP     Published Date: May 05, 2014
Service virtualization and testing automation speed time-to-market: Discover how Walgreens has reduced application development cycle time (from 10 weeks to 5 to 7 weeks), transformed testing into a non-linear, agile process and ensured high quality of proprietary business applications using HP Application Lifecycle Management solutions. Walgreens is a leader in providing consumers with multi-channel access to pharmacy and health-and-wellness related goods and services
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hp uft, hp service virtualization, hp application, hp software tools, it case study, lifecycle intelligence, lifecycle management, alm
    
HP

Walgreens: Winner 2014 Awards of Excellence for Hybrid Delivery

Published By: HP     Published Date: May 05, 2014
Service virtualization and testing automation speed time-to-market: Discover how Walgreens has reduced application development cycle time (from 10 weeks to 5 to 7 weeks), transformed testing into a non-linear, agile process and ensured high quality of proprietary business applications using HP Application Lifecycle Management solutions. Walgreens is a leader in providing consumers with multi-channel access to pharmacy and health-and-wellness related goods and services.
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hp uft, hp service virtualization, hp application, hp software tools, it case study, lifecycle intelligence, lifecycle management, alm
    
HP

Telus: Winner 2014 Awards of Excellence for Application Development and Delivery

Published By: HP     Published Date: May 05, 2014
Service virtualization and testing automation speed time-to-market: Discover how Walgreens has reduced application development cycle time (from 10 weeks to 5 to 7 weeks), transformed testing into a non-linear, agile process and ensured high quality of proprietary business applications using HP Application Lifecycle Management solutions. Walgreens is a leader in providing consumers with multi-channel access to pharmacy and health-and-wellness related goods and services
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hp quality center, hp performance center, performance testing, hp application, hp software tools, it case study, lifecycle intelligence, lifecycle management
    
HP

The Fundamentals of Data Lifecycle Management in the Era of Big Data

Published By: IBM     Published Date: May 02, 2014
This eBookoutlines the best practices for data lifecycle management and how InfoSphere Optimsolutions enable organizations to support and implement them.
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ibm, integrating big data, governing big data, integration, best practices, big data, ibm infosphere, it agility
    
IBM

Spec Savers Case Study

Published By: HP     Published Date: Apr 13, 2014
Read how Specsavers reduces the time from test creation to test execution by 50% and cuts the time required for producing quality reports from 3 hours to 10 minutes a day through automated application lifecycle management.
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hp agile manager, hp application, hp software tools, it case study, lifecycle intelligence, lifecycle management, specsavers, alm
    
HP

Isbank (Turkey) Case Study

Published By: HP     Published Date: Apr 13, 2014
Learn how Isbank, Turkey’s largest bank, dramatically reduced testing times for Functional Testing automation from 6 man-days to a few hours. Read about the benefits of adopting an Application Lifecycle Management approach to improve software quality, automate testing processes and safeguard mission-critical applications while supporting growth.
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application lifecycle management, application development, application testing, enterprise release management, financial services, functional testing, hp application, hp loadrunner
    
HP

Luftansa Case Study

Published By: HP     Published Date: Apr 13, 2014
Read the Lufthansa customer case study and learn how a Quality Center SaaS model enabled the airline to cut IT cost while providing 24 hour a day service.
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compliance, cost-efficiency, hp quality center, it-governance, software as a service (saas), software development, software quality assurance, test management
    
HP

No Longer a Necessary Evil: How Modern CRM Empowers Sales

Published By: SugarCRM     Published Date: Apr 08, 2014
CRM has long been seen as a must-have sales tool. However, much of the value of traditional CRM accrues to managers, not the reps that use them daily. Learn how CRM designed for the individual benefits the entire sales organization from increased data quality to more predictable revenue pipelines.
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crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
SugarCRM

Avoid these common pitfalls when choosing a cloud CRM

Published By: SugarCRM     Published Date: Apr 08, 2014
Organizations are frequently turning to SaaS solutions for their CRM needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. Understand how to make the smart choice for your CRM solution in this informative eBook.
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crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
SugarCRM

Nicht mehr notwendiges Übel: Wie CRM den Vertrieb stärkt

Published By: SugarCRM     Published Date: Apr 08, 2014
CRM wurde lange als unabdingbares Vertriebs-Tool angesehen. Von den Vorteilen traditioneller CRM-Systeme profitierte jedoch hauptsächlich das Management anstatt die CRM-Nutzer an vorderster Front. Ein CRM für das Individuum kommt der gesamten Vertriebsorganisation zugute – ohne steigende Kosten.
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crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
SugarCRM

So vermeiden Sie die häufigsten Fallen bei der Auswahl eines Saas-Anbieters

Published By: SugarCRM     Published Date: Apr 08, 2014
Immer mehr Organisationen nutzen Software-as-a-Service- (SaaS) Lösungen wenn es um ihr Kundenbeziehungs-Management geht. dennoch gibt es Risiken, die man beachten
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crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
SugarCRM

Five Best Practices for Application-aware Network Performance Management (AANPM) in 2014

Published By: EMA     Published Date: Apr 01, 2014
Application-aware Network Performance Management (AANPM) practices and products provide detailed insights into exactly who is using which resources, what quality of experience is taking place, and where to look when things go wrong. Such information can significantly improve planning, monitoring, and troubleshooting efforts.
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ema, application aware network performace, aanpm, quality of experience, research, it management, data management, consulting
    
EMA

Are you ready for Analytic's 3.0?

Published By: SAS     Published Date: Mar 14, 2014
This Q&A with Tom Davenport, Director of Research for the International Institute for Analytics (IIA), will help you understand how analytics is evolving, where you need to go, and how to get there.
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sas, data categorization, retrieval and quality, data visualization, data governance program, data management, data quality, business objectives
    
SAS

Best Practices in Enterprise Data Governance

Published By: SAS     Published Date: Mar 14, 2014
This paper explores the challenges organizations have today in implementing a data governance program via an actual business case. It highlights SAS technology that can help you solve many of those challenges.
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sas, data categorization, retrieval and quality, data visualization, data governance program, data management, data quality, business objectives
    
SAS

Data Visualization: Charting the Best Course for Your Organization

Published By: SAS     Published Date: Mar 14, 2014
This report examines how data visualization can help organizations unleash the full value of information, and outlines key considerations to guide the solution evaluation process.
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sas, data categorization, retrieval and quality, data visualization, data governance program, data management, data quality, business objectives
    
SAS

Data Visualization: 7 Considerations for Visualization Deployment

Published By: SAS     Published Date: Mar 14, 2014
Managing expectations before, during and after the adoption of visualization software is crucial. Users should know what the rollout process will look like and how it will take place, and have clear goals for using the tool. Make sure that the desired outcome isn’t just look-and-feel. Creating beautiful charts and graphs is not a substitute for practical business decisions.
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sas, data categorization, retrieval and quality, data visualization, data governance program, data management, data quality, business objectives
    
SAS
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