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Your guide to: Tackling the Top 3 IT Service Management Challenges eBook

Published By: ServiceNow     Published Date: Oct 02, 2015
ServiceNow ExpressSM brings together all the great features you need to address these common IT Service Management challenges and more. • Revolutionize request management with a self-service portal and automated routing • Track assets centrally though an integrated CMDB across all IT processes • Make reporting timely and informative with one-click reporting, dashboards and gauges
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ServiceNow

The 3 Pillars of IT Service Management Excellence

Published By: ServiceNow     Published Date: Oct 02, 2015
Only ServiceNow Express delivers all this as one enterprise-grade cloud service— designed to solve IT service management challenges for enterprises of all sizes. The 3 Pillars of IT Service Management Excellence arE: • Automated Request Management • Integrated Asset Tracking • Intuitive Reporting
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ServiceNow

The Ultimate Guide to BYOD

Published By: MobileIron     Published Date: Apr 15, 2015
This eBook is designed to help your organization anticipate, understand and manage these and other questions regarding BYOD in the enterprise. In this four-part guide, we’ll look at best practices for preparing, building, rolling out and sustaining a successful BYOD program over the long term.
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enterprise, management, mobility, workforce, operating system, device, productivity
    
MobileIron

Banks Are Losing Business At Alarming Rates. Complete Customer Experience Is Key To Turnaround

Published By: Pega     Published Date: Apr 04, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
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Pega

Transforming the Client Lifecycle in the New Digital Age

Published By: Pega     Published Date: Aug 12, 2016
Today’s banks are facing enormous pressures that include regulatory requirements, hefty penalties, increasing customer service demands, and ferocious competition from other financial institutions rapidly embracing customer-centric technology. Despite these challenges, banks can’t afford to scale down any efforts to ensure the highest standards of customer service
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pega, customer service, finextra, service requests, inquiry handling
    
Pega

The 8-Ball of Customer Portfolio Segmentation for Finance

Published By: Dun & Bradstreet     Published Date: Mar 03, 2017
A tool for finance leaders to unify disparate customer data with financial and strategic ROI If you’ve found yourself sweating in a smoky billiard room, wondering what role customer data should play in finance—as well as in your company’s long-term strategy—this eBook will help you hone your pool shark skills. Inside, you’ll find insights about…. • How to identify patterns in your customer portfolio, and why it matters. • Avoiding four critical data billiard blunders. • Key questions to ask while you’re segmenting your data. • How to tell if your portfolio segmentation strategy is working with the right reporting. This eBook will help you navigate the crowded billiard room of customer data and how you can use it to drive cross-functional value for your team.
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Dun & Bradstreet

Enterprise Analytics Case Studies

Published By: Dun & Bradstreet     Published Date: Mar 03, 2017
Stories and statistics behind successful analytics projects The adoption of analytics across the enterprise is accelerating, and with good reason. Analytics can offer a competitive advantage by helping to identify growth opportunities, circumnavigate risk and improve customer relationships. These insights are becoming crucial parts of the business strategy for executives representing a wide array of industries. Check out our latest eBook to see how some of the world’s leading companies are using analytics to meet their needs. You’ll receive diverse examples of how organizations applied the latest statistical methodologies, such as: scorecard build, regression, decision trees, machine learning and material change to uncover meaning in data. The examples represent global brands across critical industries – Financial Services, Insurance, High-Tech, Aerospace, Manufacturing and others – where analytics helped answer their most challenging questions.
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Dun & Bradstreet

Unified Commerce - The Future of Payments For Merchants

Published By: Global Payments     Published Date: May 02, 2019
Doing business across borders presents a whole host of unfamiliar challenges to today’s merchant. As technological advancement and increasing globalization unlock international markets, it’s tempting to imagine that a business model successful in one region can simply be transplanted into another. Not so. The logistics of domestic and international transactions have changed, and so too have customer expectations and preferences. Customer and merchants pain points have transformed and multiplied. In this report, we explore some of the core challenges businesses today face in their quest to succeed in global commerce. We offer an overview of how unified commerce can both resolve these issues and offer new advantages and standards of best practice, enabling your business to meet the demands of tomorrow’s customer, no matter their location, preferred payment method, and mode of contact.
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unified commerce, global commerce, payment convenience, payment speed, global payments technology, retail, wechat pay, alipay
    
Global Payments

How to Sell Marketing Automation to Executives

Published By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Nov 22, 2018
Modern Marketing is Powered by Marketing Automation Join thousands of marketing professionals who have already secured executive buy-in and are benefiting from the power of marketing automation. This guide offers a look into the mind of an exec: what keeps them up at night, how do they view the marketing department, and how can marketing automation address their concerns. Use this guide to get a better understanding of what is Revenue Performance Management and the Two questions keeping your CEO awake at night. Also included are conversation starters you can have with your CEO and separate ones for CFOs and CIOs.
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Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017

Guida a un approccio integrato delle sfide odierne dell'informatica

Published By: Oracle     Published Date: Feb 15, 2018
I progressi nel campo digitale rivoluzionano in profondità il nostro modo di lavorare, introducendo innovazioni nei nostri uffici praticamente ogni giorno. Queste tecnologie hanno alzato il livello delle aspettative, costringendo le aziende a operare con un'agilità senza precedenti. Questi cambiamenti sono grandi opportunità, ma purtroppo ci imbattiamo anche in nuovi ostacoli che possono intralciare la nostra marcia verso il successo, come la necessità di innovare rapidamente, di minimizzare i costi e di reagire prontamente alle pressioni della concorrenza.
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guida, approccio, integrato, odierne, informatica, oracle
    
Oracle

Next Generation Cloud Delivers Enterprise Scale

Published By: Oracle     Published Date: Feb 28, 2018
There is no doubt that enterprise cloud is a new and improved IT strategy. Cloud services have proven to improve organizational agility and reduce the burden of IT infrastructure and cost. Moving to the cloud is no longer a question of “if” but “when” and “how.” Most enterprises we interviewed are moving to cloud in phases over time and matching workloads to their perceptions of a vendor’s cloud capabilities that will best support their objectives. Many will require the ability and flexibility to support multivendor cloud and multiple deployment choices (e.g., public cloud, private cloud, and hybrid cloud).
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cloud, enterprise, scale, infrastructure
    
Oracle

Guida a un approccio integrato delle sfide odierne dell'informatica

Published By: Oracle     Published Date: Mar 01, 2018
I progressi nel campo digitale rivoluzionano in profondità il nostro modo di lavorare, introducendo innovazioni nei nostri uffici praticamente ogni giorno. Queste tecnologie hanno alzato il livello delle aspettative, costringendo le aziende a operare con un'agilità senza precedenti. Questi cambiamenti sono grandi opportunità, ma purtroppo ci imbattiamo anche in nuovi ostacoli che possono intralciare la nostra marcia verso il successo, come la necessità di innovare rapidamente, di minimizzare i costi e di reagire prontamente alle pressioni della concorrenza.
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guida, approccio, integrato, odierne, informatica, oracle
    
Oracle

Simplify Your Shift to Cloud with Oracle IaaS

Published By: Oracle     Published Date: Mar 01, 2018
In tutto il mercato, stiamo vivendo tutti una trasformazione digitale con il cloud e l'interruzione digitale sta cambiando il modo in cui vengono gestiti gli affari, come funzionano le persone e come funziona l'economia del business. Tuttavia, non è privo di sfide e i team IT sono sempre alla ricerca di una soluzione che soddisfi le loro esigenze pur mantenendo gli investimenti esistenti. Questo video illustra in che modo l'infrastruttura-come-servizio di Oracle ti aiuta a migrare verso il cloud in un modo che ti consenta di compiere i primi passi verso la trasformazione aziendale senza influire sui tuoi carichi di lavoro correnti.
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database oracle, enterprise, controllo qualità, data center, infrastruttura server, gestione archiviazione, oracle
    
Oracle

Quantitative study by HIMSS Analytics reveals data about VNA, ECM and clinical content

Published By: Hyland Software     Published Date: Jun 16, 2016
Fueled by new technologies, expanding regulations and greater patient expectations, there’s a clinical content gold rush in the healthcare market. Sources and types of clinical content grow at an exponential rate and through increasingly refined input methods, including voice and improved OCR, clinicians capture more unstructured information about their patients than ever before. Making all clinically relevant content available together, in one place seems like a simple request. Must the response be so complex?
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healthcare, technology, solutions, best practices, business management, process management, analytics, content management
    
Hyland Software

Making a DDoS Protection Plan: 8 Best Practices

Published By: Akamai Technologies     Published Date: Apr 13, 2018
DDoS attackers launch hundreds of DDoS attacks every day. When a DDoS attack strikes an organization, panic is common. No one knows why systems and applications are failing, who to call, or what questions to ask. Meanwhile, senior leaders want answers. Planning ahead and being prepared is your best defense against DDoS attacks. This white paper explores best practices for building and maintaining a DDoS protection plan. You’ll learn what to expect from a DDoS attack, how to prepare, what to put in a DDoS runbook, and how to test your plan.
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ddos, protection, practices, systems, attackers, applications, systems
    
Akamai Technologies

7 Critical Considerations for Choosing a Cloud Security Provider

Published By: Akamai Technologies     Published Date: Apr 13, 2018
Keeping your data safe requires forward-thinking approaches to cybersecurity. Learn how you can augment your existing on-premise infrastructure with security measures in the cloud for a more robust web security posture. Download this guide to learn: Why the cloud is critical for web security How real-world DDoS attacks are testing the limits of on-site solutions Discover the questions some vendors don’t want you to ask
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cloud, security, cyber, cloud, web, ddos
    
Akamai Technologies

7 Critical Considerations for Choosing a Cloud Security Provider

Published By: Akamai Technologies     Published Date: Apr 25, 2018
Keeping your data safe requires forward-thinking approaches to cybersecurity. Learn how you can augment your existing on-premise infrastructure with security measures in the cloud for a more robust web security posture. Download this guide to learn: Why the cloud is critical for web security How real-world DDoS attacks are testing the limits of on-site solutions Discover the questions some vendors don’t want you to ask
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cloud, security, cyber, cloud, web, ddos
    
Akamai Technologies

Making a DDoS Protection Plan: 8 Best Practices

Published By: Akamai Technologies     Published Date: Apr 25, 2018
DDoS attackers launch hundreds of DDoS attacks every day. When a DDoS attack strikes an organization, panic is common. No one knows why systems and applications are failing, who to call, or what questions to ask. Meanwhile, senior leaders want answers. Planning ahead and being prepared is your best defense against DDoS attacks. This white paper explores best practices for building and maintaining a DDoS protection plan. You’ll learn what to expect from a DDoS attack, how to prepare, what to put in a DDoS runbook, and how to test your plan.
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ddos, protection, practices, systems, attackers, applications, systems
    
Akamai Technologies

AI Customer Service Best Practices: Actionable Steps for Implementation

Published By: LogMeIn     Published Date: Apr 23, 2019
By leveraging the power of AI, companies gain the ability to consolidate and refine answers to questions in one central repository.
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LogMeIn

Technology Checklist: Compare Today's Enterprise Management Solutions

Published By: Sage EMEA     Published Date: Jan 29, 2019
Enterprises must continuously change to keep ahead of the competition, reduce silos, improve connectivity and respond rapidly to a changing world. Organisations also need to drive continuous innovation with technology that helps them adapt faster. So if you’re thinking of replacing your legacy ERP system, start by asking yourself these three essential questions:
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Sage EMEA

Should you Upgrade? Four Reasons to Upgrade to an Enterprise Management Solution

Published By: Sage EMEA     Published Date: Jan 29, 2019
Ready to work faster, simpler, and more flexibly? Now you can. With today’s technology advancements, there’s no need to settle for less when it comes to your enterprise management solution. And now, with the introduction of Sage Business Cloud, you can future-proof your business with the only management solution you’ll ever need. Sage Business Cloud enables you to come onto the platform at any stage of your business and allows you to grow over time by adding new products as you need them. These include core cloud products across accounting, financials, enterprise management, and HR, as well as a thriving ecosystem that draws from more than 200 ISVs. Request a business review and discover how the right enterprise management solution can help you manage growth, improve efficiency, make smarter decisions, and reduce IT cost and complexity.
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Sage EMEA

IaaS 2017

Published By: Oracle     Published Date: Nov 08, 2017
All’inizio, probabilmente avrai scelto di adottare l’infrastruttura cloud con una certa prudenza, limitandoti a un approvvigionamento rapido o alla riduzione dei costi operativi o delle macchine. Ma come resistere ai vantaggi di questo nuovo modo di fruire della tecnologia? Il cloud continua a evolvere e a conquistare credibilità in tutti i settori. Oggi, ci aspettiamo che ogni sistema aziendale possa beneficiare dei vantaggi del cloud.
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oracle database, enterprise, quality assurance, data center, server infrastructure, storage management, oracle
    
Oracle

Guida a un approccio integrato delle sfide odierne dell'informatica

Published By: Oracle     Published Date: Nov 08, 2017
I progressi nel campo digitale rivoluzionano in profondità il nostro modo di lavorare, introducendo innovazioni nei nostri uffici praticamente ogni giorno. Queste tecnologie hanno alzato il livello delle aspettative, costringendo le aziende a operare con un'agilità senza precedenti. Questi cambiamenti sono grandi opportunità, ma purtroppo ci imbattiamo anche in nuovi ostacoli che possono intralciare la nostra marcia verso il successo, come la necessità di innovare rapidamente, di minimizzare i costi e di reagire prontamente alle pressioni della concorrenza.
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oracle database, enterprise, quality assurance, data center, server infrastructure, storage management, oracle
    
Oracle

You & IaaS Imparare dal successo dei primi utenti di Infrastructure as a Service

Published By: Oracle     Published Date: Nov 08, 2017
La tecnologia IaaS, un tempo vista con scetticismo da molti responsabili IT, viene oggi adottata da molte aziende, che trasferiscono sul cloud i workload e accantonano l’architettura locale che prima ritenevano indispensabile. Nonostante i vantaggi in termini di prestazioni, flessibilità e opportunità di innovazione sperimentati dagli utenti che già hanno adottato questa tecnologia, alcune aziende ritardano la migrazione per paura del cambiamento.
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oracle database, enterprise, quality assurance, data center, server infrastructure, storage management, oracle
    
Oracle

Wi-Fi: New Business Models Create Real Value for Service Providers

Published By: Cisco     Published Date: Apr 07, 2014
Cisco present and build upon their extensive research into Wi-Fi usage and help answer common service provider questions on how money can be made from the explosion of Wi-Fi usage.
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wi-fi, service providers, wifi, wireless hardware, wireless infrastructure, wireless service providers
    
Cisco
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