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The Fast Track to Service Management Success: Software-as-a-Service

Published By: WebEx     Published Date: Dec 14, 2007
With the growing array of hardware, software, and systems necessary to support businesses, today more than ever, software-as-a-service or on-demand solutions offer feature-rich, real-time functionality without the burden associated with deploying, managing and supporting an in-house approach.  See if it’s right for you.
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service management, saas, software as a service, customer service, smb, small business, soho, midsize
    
WebEx

Enterprise-Grade Unified Communications Experience With Cloud-Delivered WAN

Published By: VMware SD-WAN by VeloCloud     Published Date: Dec 19, 2014
Delivering combination of real time voice, video, and data is bandwidth intensive and requires complex network configuration to ensure the delivery of these time sensitive applications. Download this paper to learn the recent WAN technology trends to enable companies to roll out and support UC without the cost and complexity of traditional WAN.
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velocloud, cloud-delivered, wan, real time video, bandwith, software development
    
VMware SD-WAN by VeloCloud

How can you turbocharge your digital transformation through always on customer experiences?

Published By: Group M_IBM Q2'19     Published Date: Jun 10, 2019
In the era of individual-centered economy, customers are demanding faster, more personalized services. To deliver these services, successful organizations realize the benefits of accurate and trusted master data. And in today's always on society, companies can no longer afford to allow downtime for maintenance and scheduled upgrades for these services and the supporting applications. With low latency capabilities in IBM InfoSphere Master Data Management designed to easily connect to applications in a zero-downtime environment, the highest demands for user interactions can now be realized. As a result, businesses can therefore take the next step in their digital transformation initiatives to truly drive personalized differentiated customer experiences to separate themselves in today's crowded marketplace. View this webinar to discover how IBM MDM puts these capabilities within easy reach. The webinar will: Reveal how these capabilities are being delivered on-premise and on t
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Group M_IBM Q2'19

How to Build a Security Operations Center (on a Budget)

Published By: AlienVault     Published Date: Oct 20, 2017
Get All 5 Chapters of AlienVault’s How to Build a Security Operations Center (On a Budget) in 1 eBook! You'll get an in-depth look at how organizations with limited resources can set up a successful operations center for monitoring, detecting, containing, and remediating IT threats across applications, devices, systems, networks, and locations. The chapters you'll read focus on: • The roles and responsibilities involved in a security operations team • The key processes you'll need to build a security operations center • The essential security monitoring tools needed for a fully functional security operations center • How threat intelligence is used in a security operations center • Real world examples of how organizations have used AlienVault USM to power their security operations center For many organizations (unless you work for a large bank), building a SOC may seem like an impossible task. With limited resources (time, staff, and budget), setting up an operations center supported b
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AlienVault

Operational Business Intelligence (BI): Getting Real-Time About Performance

Published By: IBM     Published Date: Sep 18, 2008
Companies are trying to improve efficiencies and performance of many real-time operational business practices, including customer experiences, inventory & purchasing, manufacturing yield, BAM and BPM. This white paper explores strategies and capabilities that best-in-class companies are employing to improve operational performance.
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business intelligence, operational, real-time, olap, automated reporting, reporting, analytics, production
    
IBM

Adaptive SOA: Enable Composite Applications with Real-Time Agility

Published By: Ultimus     Published Date: Aug 16, 2007
By enabling Adaptive SOA, Ultimus Adaptive Discovery takes SOA to the highest level of rapid deployment and agility. It accomplishes this by enabling business processes to be developed rapidly, and to embrace change in real-time. More importantly, it empowers business professionals and analysts who own processes to discover and change processes with IT playing the supporting role to manage the infrastructure.
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ultimus, bpm, business process management, automation, process discovery, discovery, adaptive discovery, bpa
    
Ultimus

Opening The Way For Hybrid Controls

Published By: ATP International     Published Date: Mar 10, 2009
"High Speed Ethernet-Promoting Openness in Hybrid Control" debunks the myth that developments in Ethernet backbones are directed only towards high speed, real-time factory automation. This paper shows how high speed Ethernet supports hybrid control through standard and flexible function blocks, bridging Fieldbus networks and allowing the use of Foundation Fieldbus and Profibus solutions.
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atp international, high speed ethernet, hybrid control, fieldbus, profibus, ethernet backbones, process automation, hse network
    
ATP International

It's Not Too Late for a Better Budget

Published By: Adaptive Planning     Published Date: Oct 18, 2011
Adaptive Planning is the worldwide leader in on-demand business performance management (BPM) solutions for companies and nonprofits of all sizes. Adaptive Planning's solutions allow finance and management teams to obtain real-time visibility into performance metrics, streamline financial planning and reporting, and drive better business decisions. By offering affordable annual subscriptions and rapid implementations, and by eliminating the need for new hardware and IT support, Adaptive Planning makes it easy to move beyond spreadsheet-based processes without the cost and complexity associated with traditional on-premise BPM applications.
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webinar, adaptive, budget, finance, management, finance solution, business budget
    
Adaptive Planning

10 MINUTE GUIDE: SAM and The Software Catalog

Published By: CDW     Published Date: Feb 27, 2015
The real test of any SAM system goes beyond creating a one-time Effective Licensing Position (ELP) for a given software publisher. To be truly valuable, the SAM solution has to have the ability to manage change. Being able to work from a dependable list of software that has been approved by, and which also serves the business, means that finite IT & SAM resources are not wasted through the support of legacy software that might be deemed redundant, and should keep a company on track technically by not becoming dependent on aging software. This 10 –Minute Guide from SAM experts at Snow Software will show how to establish and maintain a Software Catalog for the purpose of ensuring that your software estate remains relevant and fit for its business purpose.
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software management, sam, software security, cloud computing, enterprise content management, business intelligence, office productivity apps, network security
    
CDW

Why Graph?

Published By: Datastax     Published Date: Aug 27, 2018
Graph databases have the power to see deeply into real-time data relationships and make it easy to use relationship patterns for instant insight into large data sets. From IoT to networking to customer 360 to solving business problems with multi-model support, the power of graph can never be understated. Read this white paper to learn the uses cases for graph databases and how graph databases work.
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Datastax

The Total Economic Impact™ Of Cylance

Published By: BlackBerry Cylance     Published Date: Jul 02, 2018
Forrester Consulting was commissioned to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Cylance's advanced threat protection solution, CylancePROTECT®, and its deployment and configuration services, ThreatZero™. The study aims to provide readers with a framework to evaluate the potential financial impact of CylancePROTECT and ThreatZero on their organizations, which will improve customer success with advanced cybersecurity and antivirus protection solutions. To better understand the benefits, costs, and risks associated with an investment in Cylance, Forrester interviewed the Chief Information Security Officer for a Large State County Government, who has used the solutions for over a year. Cylance provides a new-generation, predictive, cybersecurity, and malware prevention solution that leverages artificial intelligence to prevent malware from executing on endpoints in real time. This is usually implemented with ThreatZero, which is a continuous professional service program rendered by Cylance for users of CylancePROTECT. ThreatZero guides through the planning, implementation, integration, and ongoing optimization of the solution. This often includes end user education, training, and support to totally eliminate endpoint threats and incidents. With CylancePROTECT and ThreatZero, the organization was able to reduce security breaches to almost zero, catching malware before it ever gained access to public records. Relative to their previous endpoint protection, this significantly reduced costs from remediation/reimaging and incidence response. Additionally, IT and security employees’ productivity were boosted. Read more in the full TEI report.
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economic, cylance, roi, enterprises
    
BlackBerry Cylance

Information empowerment for your evolving data ecosystem

Published By: IBM     Published Date: Jul 05, 2018
Scalable data platforms such as Apache Hadoop offer unparalleled cost benefits and analytical opportunities. IBM helps fully leverage the scale and promise of Hadoop, enabling better results for critical projects and key analytics initiatives. The end-to- end information capabilities of IBM® Information Server let you better understand data and cleanse, monitor, transform and deliver it. IBM also helps bridge the gap between business and IT with improved collaboration. By using Information Server “flexible integration” capabilities, the information that drives business and strategic initiatives—from big data and point-of- impact analytics to master data management and data warehousing—is trusted, consistent and governed in real time. Since its inception, Information Server has been a massively parallel processing (MPP) platform able to support everything from small to very large data volumes to meet your requirements, regardless of complexity. Information Server can uniquely support th
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IBM

Enhance the Value of SAP Data with Real-time Data Integration for Analytics

Published By: Attunity     Published Date: Nov 15, 2018
With the opportunity to leverage new analytic systems for Big Data and Cloud, companies are looking for ways to deliver live SAP data to platforms such as Hadoop, Kafka, and the Cloud in real-time. However, making live production SAP data seamlessly available wherever needed across diverse platforms and hybrid environments often proves a challenge. Download this paper to learn how Attunity Replicate’s simple, real-time data replication and ingest solution can empower your team to meet fast-changing business requirements in an agile fashion. Our universal SAP data availability solution for analytics supports decisions to improve operations, optimize customer service, and enable companies to compete more effectively.
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Attunity

The Customer Service Retail Report

Published By: Kustomer     Published Date: Nov 04, 2019
Kustomer’s retail report explores the findings from a recent survey on what customers expect from retail customer service, and the impact of bad support. Download to learn more
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “personalized customer service”, “customer service personalization”, “personalized customer support”
    
Kustomer

The Customer Service Expectations Report

Published By: Kustomer     Published Date: Nov 04, 2019
The 2019 customer service report explores the findings from a recent survey on what consumers expect from customer service, and the impact of bad support. Download to learn more.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “personalized customer service”, “customer service personalization”, “personalized customer support”
    
Kustomer
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