relationship management

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Questions to Ask When Choosing a Customer Relationship Management Solution

Published By: Vendor Guru     Published Date: Dec 21, 2007
Small and medium businesses (SMBs) continue to fuel demand for customer relationship management (CRM) systems, and more software firms are stepping up to offer appropriate technologies. SMBs, defined as companies with 1,000 or fewer employees, are searching for CRM solutions that will allow them to satisfy customers, control costs, and comply with various government regulations. But when choosing CRM software, it’s important to keep in mind that the needs of small and medium businesses aren’t always the same.
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customer satisfaction, customer retention, crm, crm solution, customer relationship, customer service, vendorguru, vendor guru, quinstreet, retention, smb, small business, soho, small business crm, vendor guru general campaign, small business networks, customer relationship management, sales & marketing software, customer experience management
    
Vendor Guru

The ABCs of Choosing a CRM System

Published By: Vendor Guru     Published Date: Dec 21, 2007
Since the 1990s, the customer relationship management (CRM) concept has been embraced by the business world as a way to forge, maintain, and improve bonds with customers. Previously, many companies focused mainly on gathering consumer data for their own use. However, once businesses began to understand the value of allowing customers to dialog about their needs, they began implementing more systems that invited customer feedback.
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vendor guru custom question campaign, crm tool, crm solution, crm tools, crm, customer relationship, customer centric, customer-centric, customer data, data integration, feedback, vendor guru, vendorguru, quinstreet, loyalty, customer service, business integration, customer relationship management, customer satisfaction, contact management
    
Vendor Guru

The 5 Must-Have Features of a CRM Solution

Published By: Vendor Guru     Published Date: Dec 21, 2007
Customer relationship management (CRM) systems are being implemented by a variety of companies looking for a competitive advantage in the global marketplace. Without customer loyalty, many companies won’t be able to thrive and grow. Today’s consumers are more demanding because they have a greater variety of choices, including doing business on the Internet and via automated phone systems. Many expect access to customer service 24 hours a day.
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vendor guru custom question campaign, vendor guru, vendorguru, quinstreet, crm, crm tool, crm solution, customer service, customer relationship, data integration, marketing automation, sales management, analytics, business analytics, customer relationship management, sales & marketing software, analytical applications
    
Vendor Guru

The Executive Guide to CRM Architecture

Published By: Pivotal CRM     Published Date: Dec 21, 2007
Most businesses today are under increasing pressure to respond to change expeditiously—to adapt to the ongoing needs and demands of their customers, the changing competitive landscape, and the evolution of the marketplace. An organization’s CRM system can either effectively support or hinder their business agility and capacity to respond to change, affecting overall corporate performance and customer satisfaction.
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pivotal, crm, customer relationship management, sfa, sales force automation, salesforce, flexibility, architecture, technical architecture, 3-tier, three-tier, structure, integration, adaptability, customization, configuration, pivotal, pivotal crm, quinstreet
    
Pivotal CRM

How to Ensure That Your Employees Will Want to Use CRM

Published By: Pivotal CRM     Published Date: Dec 21, 2007
In this paper, learn how with the right CRM solution, information workers can increase productivity, improve customer service, and boost collaboration, while the business simplifies complex processes, increases sales, and reduces costs.
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information worker, crm, microsoft, office, customer relationship management, user adoption, information management, data management, information overload, productivity, integration, pivotal, pivotal crm, quinstreet, application integration, enterprise software
    
Pivotal CRM

Pivotal CRM and Microsoft: Evolving in Lock Step

Published By: Pivotal CRM     Published Date: Dec 21, 2007
For more than a decade, Pivotal CRM has been the choice of Microsoft-centric organizations that want the flexibility to model their specific business practices within their customer relationship management system. The Pivotal CRM product line leverages the Microsoft technology stack to provide usability and productivity advantages through integration to Microsoft Office, and more.
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pivotal, crm, customer relationship management, microsoft, partner, partnership, alliance, product, direction, sedna, 6.0, .net, web services, soa, service oriented arthitecture, architecture, tier, flexibility, usability, future
    
Pivotal CRM

How to Use Content-based Webinars to Generate Leads and ROI

Published By: Thomson Reuters     Published Date: Aug 27, 2010
In a time when consumers are in control of their content consumption, marketers need to integrate permission-based initiatives into their strategies. Learn how marketers are delivering original content through webinar programs to drive lead generation and customer relationship management.
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tanberg
    
Thomson Reuters

CRM Comparison Chart - Compare Top 19 CRM Brands In USA

Published By: CompareBusinessProducts     Published Date: Dec 06, 2010
Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This chart compares the 19 leading CRM products in the market today.
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comparebusinessproducts, crm comparison chart, customer relationship management, integration, application integration, customer interaction service, customer satisfaction, customer service, ebusiness
    
CompareBusinessProducts

Building a Case for Mobile Apps

Published By: CDW     Published Date: Oct 10, 2013
Five key items can help reap solid ROI from launching a mobile application strategy. Organizations are demonstrating their interest in mobile apps with their checkbooks.
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increase revenue, mobile apps, apps, mobility, mobile device, trademonster, productivity with apps, customer relationships management, crm, mobile app development, mobile hardware, mobile product, wireless, business integration, application integration, business technology
    
CDW

The Social Enterprise: CRM & Expense Management Integration

Published By: Concur     Published Date: Apr 17, 2013
This report explores how organizations can leverage technologies driven by cloud computing and mobile apps, and the benefits gained from integrating travel and expense management solutions with Customer Relationship Management (CRM) solutions.
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cloud computing, mobile, social enterprise, crm, expense management, expense management integration, mobile for business
    
Concur

5 Secrets: Build Your Sales Pipeline and Keep It Growing

Published By: Salesforce.com     Published Date: Sep 16, 2013
The typical strategy for meeting sales targets is to set aggressive individual rep quotas, rely on your top reps to achieve them, and then hope to get enough from the rest of your team to get over the top. Find out how to make a major shift in your sales approach for the better in order to both increase individual sales rep effectiveness and improve collaborative team selling. Download now.
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crm, technology, chart, customer relationship management, solution, strengthen relationships, synchronize business processes, organization, success, knowledge management, enterprise applications, data management, business technology, data center
    
Salesforce.com

A Quick Peek at the Salesforce App

Published By: Salesforce.com     Published Date: Sep 16, 2013
What can the World's #1 CRM app do for you? Download this ebook now and get a taste of the world's #1 sales, service, and marketing app. Download now.
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crm, customer relationship management, application, technology, sales results, best practices, it management, knowledge management, enterprise applications, data management, business technology, data center
    
Salesforce.com

Return on Knowledge: Measuring the Business Benefits of Knowledge Management for IT support

Published By: RightAnswers     Published Date: Sep 04, 2013
Every day, technology plays a bigger and bigger role throughout corporate America, corporate success becomes increasingly dependent on productive use of information technology – and IT support grows more critical. But while excellent IT support rapidly returns users to productive work, the information necessary to that excellence is often fragmented in different parts of the IT organization. Effective knowledge management empowers service desks – and even users themselves – by enabling quick, accurate and consistent user solutions. That leads to measureable benefits for your business. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
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return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm, b2b
    
RightAnswers

Return on Knowledge: Measuring the Business Benefits of Knowledge Management for Customer Support

Published By: RightAnswers     Published Date: Sep 11, 2013
Customer service for B2B is challenging: products and services can be complex and the knowledge needed to solve customer problems is often fragmented throughout an organization. But effective knowledge management empowers customer service reps – and even customers themselves – while providing measurable benefits to your business. It enables quick, accurate and consistent customer solutions. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
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return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm, b2b
    
RightAnswers

SAP Best Practices

Published By: MuleSoft     Published Date: Sep 27, 2017
As one of the most popular integrated enterprise resource planning (ERP) solutions on the market, SAP has enabled organizations to optimize many of their most essential business functions in finance, human capital management, enterprise performance management, and supplier relationship management. One of the most pervasive challenges for SAP shops is integrating SAP to other applications within their organization. Without proper integration between SAP and these systems, organizations fail to fully automate and optimize their business processes. This whitepaper provides an overview of some of the most common challenges faced when integrating SAP, a brief overview of SAP interfaces and integration points, various approaches for SAP integration and a suggested best architecture for solving the SAP integration challenge.
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MuleSoft

What’s Next for Brands in E-Commerce

Published By: ChannelAdvisor     Published Date: Nov 29, 2017
"The percentage of consumers making purchases online has officially outpaced those who don’t. But what does this mean for brands? Once tethered largely to wholesale and resale, the door has been opened for brands to try a variety of selling options. And they are. The time is now for brands to step into the e-commerce game and figure out the best approach for them. In this white paper, we’ll dive into six critical components that all brands should be watching as the industry evolves: - Customer connections - Relationships with retailers - Quality of product content - Marketplace management - Social commerce influence - Big data for brands"
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ecommerce, retail, advertising, selling online, online shopping, online advertising, manufacturer, marketing
    
ChannelAdvisor

How To Improve Customer Service

Published By: Oracle     Published Date: Dec 13, 2011
VP of product management at Oracle, explains how a good customer relationship management tool can please customers, while saving time and money.
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on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service, software-as-a-service, pms, product management, best practices, business activity monitoring, business management, business process automation, customer interaction service, customer satisfaction, customer service
    
Oracle

Connect and Empower Mobile Salespeople

Published By: Oracle     Published Date: Dec 13, 2011
Read this white paper to learn how a lightweight mobile CRM application - more task - than system-focused - can actually provide useful information and encourage salespeople to utilize it.
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on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service, software-as-a-service, pms, product management, mobile, mobile crm, application integration, application performance management, best practices, business activity monitoring, business intelligence, business management, business process automation
    
Oracle
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