relationship management

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Creating Business Value with Communication-Enabled CRM Processes

Published By: SAP     Published Date: Mar 28, 2011
Learn how SAP Business Communications Management and SAP Customer Relationship Management provide the technology foundation for communication-enabled business processes that result in simplified interactions across marketing, sales, and service processes.
Tags : 
sap bcm, sap crm, cebp, customer relationship management, marketing automation, sales automation, sap
    
SAP

Best In Class Marketers Drive Enhanced Customer Loyalty

Published By: SAP     Published Date: Mar 24, 2011
As marketing and sales organizations endeavor to escape the constricted economy of 2009, one of the most significant barriers to sustainable business growth lies squarely in their source of revenue: creating and maintaining profitable, long-term relationships with key customers.
Tags : 
relationship management, customer service, customer loyalty, corporate revenue, business activity monitoring, customer interaction service, customer relationship management, customer satisfaction
    
SAP

Decisions That Drive Success

Published By: IBM Software     Published Date: Feb 11, 2011
Learn how decision management optimizes and automates high-volume decisions to create successful outcomes.
Tags : 
ibm cognos, predictive analytics, customer relationship, decision management
    
IBM Software

Microsoft and FMT Consultants, LLC Team Up For Dynamics CRM 2011 San diego Launch Event

Published By: FMT Consultants     Published Date: Feb 08, 2011
With this latest release, Microsoft Dynamics CRM 2011 has positioned itself as the market leader in Customer Relationship Management software. Dynamics CRM 2011 delivers a familiar user experience, intuitive business intellig
Tags : 
microsoft dynamics crm 2011, sales force automation, customer service, marketing, xrm, fmt consultants
    
FMT Consultants

Essential Features of Manufacturing ERP Software

Published By: Focus     Published Date: Jan 19, 2011
This brief will help you understand how the functions link together, help reduce the overwhelm and highlight where you can realize the most value.
Tags : 
focus, erp software, enterprise resource planning, manufacturing, customer relationship management, customer interaction service, customer satisfaction, customer service
    
Focus

The Focus Experts Guide to CRM for Growing Midsize Companies

Published By: Focus CRM     Published Date: Jan 13, 2011
Before you implement CRM at your growing company, learn more about the real-world issues that accompany such growth, and how to apply systems and systematic thinking when dealing with those issues.
Tags : 
midsize companies, mitch lieberman, contact management, experts guide, mark tamis, brian vellmure, crm adoption, paul greenberg
    
Focus CRM

Sales Force Automation (SFA) Comparison Guide

Published By: Focus CRM     Published Date: Jan 13, 2011
Whether you work for a small business, a medium-sized enterprise or a huge corporation, there's a solution that will fit the bill. This is a must read comparison guide.
Tags : 
focus crm, customer relationship management, sfa, sales tools, marketing automation, deployment, pricing, call center management
    
Focus CRM

CDS Global Boosts Revenue By Improving The Customer Experience

Published By: Infor     Published Date: Jan 06, 2011
For CDS Global, Infor CRM Epiphany Interactive Advisor is being used to create real-time customer profiles based on historical, personal, and contextual data. Using a combination of real-time analytics and business rules, the data is analyzed to identify the highest-impact offers in real time so that the CSR can make an attractive offer during the call.
Tags : 
infor, cds global, interaction advisor, real-time customer profile, analytics and business rules, crm solution, customer relationship management
    
Infor

Continuous Customer Dialogues: Strategies for Growth and Loyalty in Multi-Channel Organizations

Published By: Infor     Published Date: Jan 06, 2011
Strategies for growth and loyalty in multi-channel customer-oriented organizations.
Tags : 
infor, customer loyalty, customer interaction, customer relationship management, crm
    
Infor

Navy Federal Credit Union Builds Stronger Customer Relationships and Boost Profitability

Published By: Infor     Published Date: Jan 06, 2011
When members began expressing wishes to have more exposure to information on financial investments that meet their individual needs, Navy Federal decided to turn to technology that would combine available member data into a comprehensive solution and allow real-time decisions.
Tags : 
infor, navy federal, credit union interaction advisor, case study, customer relationship management data, financial investment
    
Infor

Pier 1 Imports Marketing Muscle with new Infor CRM Tool

Published By: Infor     Published Date: Jan 06, 2011
When it comes to retail marketing, slow and steady does not necessarily win the race. These days, it's not enough for a merchant to boast reams of data if that data can't be quickly accessed and manipulated to seize marketing opportunities.
Tags : 
infor, crm tool, customer relationship management, pier 1 imports, data management
    
Infor

Restoring Trustability to Financial Services

Published By: Infor     Published Date: Jan 06, 2011
How banks and other financial firms can rebuild and measure the trust they've established with customers.
Tags : 
infor, banking and financial services, crm, customer relationship management
    
Infor

Restoring Trustability to Financial Services

Published By: Infor     Published Date: Jan 03, 2011
How banks and other financial firms can rebuild and measure the trust they've established with customers.
Tags : 
infor, banking and financial services, crm, customer relationship management, customer interaction service, customer satisfaction, customer service, financial management
    
Infor

Continuous Customer Dialogues: Strategies for Growth and Loyalty in Multi-Channel Organizations

Published By: Infor     Published Date: Jan 03, 2011
Strategies for growth and loyalty in multi-channel customer-oriented organizations.
Tags : 
infor, customer loyalty, customer interaction, customer relationship management, crm, customer interaction service, customer satisfaction, customer service
    
Infor

Pier 1 Imports Marketing Muscle with new Infor CRM Tool

Published By: Infor     Published Date: Jan 03, 2011
When it comes to retail marketing, slow and steady does not necessarily win the race. These days, it's not enough for a merchant to boast reams of data if that data can't be quickly accessed and manipulated to seize marketing opportunities.
Tags : 
infor, crm tool, customer relationship management, pier 1 imports, data management, customer interaction service, customer satisfaction, customer service
    
Infor

Navy Federal Credit Union Builds Stronger Customer Relationships and Boost Profitability

Published By: Infor     Published Date: Jan 03, 2011
When members began expressing wishes to have more exposure to information on financial investments that meet their individual needs, Navy Federal decided to turn to technology that would combine available member data into a comprehensive solution and allow real-time decisions.
Tags : 
infor, navy federal, credit union interaction advisor, case study, customer relationship management data, financial investment, customer interaction service, customer relationship management
    
Infor

CDS Global Boosts Revenue By Improving The Customer Experience

Published By: Infor     Published Date: Jan 03, 2011
For CDS Global, Infor CRM Epiphany Interactive Advisor is being used to create real-time customer profiles based on historical, personal, and contextual data. Using a combination of real-time analytics and business rules, the data is analyzed to identify the highest-impact offers in real time so that the CSR can make an attractive offer during the call.
Tags : 
infor, cds global, interaction advisor, real-time customer profile, analytics and business rules, crm solution, customer relationship management, business analytics
    
Infor

HP Includes Shavlik in Headache Remedy for PZ Cussons

Published By: Shavlik Technologies     Published Date: Dec 15, 2010
Through its business relationship with HP, PZ Cussons utilises Shavlik NetChk Protect to simplify and automate the patch management process. View the list of benefits.
Tags : 
shavlik, pz cussons, automation, patch management process, customer delivery services, centralised management, patch management, business process automation
    
Shavlik Technologies

CRM Comparison Chart - Compare Top 19 CRM Brands In USA

Published By: CompareBusinessProducts     Published Date: Dec 06, 2010
Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This chart compares the 19 leading CRM products in the market today.
Tags : 
comparebusinessproducts, crm comparison chart, customer relationship management, integration, application integration, customer interaction service, customer satisfaction, customer service
    
CompareBusinessProducts

3 Ways to Deliver Better Digital Marketing to Small Businesses

Published By: Marchex     Published Date: Nov 11, 2010
This whitepaper is about taking the small business digital marketing products back to the drawing board to deliver a product set that help small businesses easily, cost-effectively, and efficiently address three fundamental needs: 1. lead generation; 2. online presence and reputation management, and; 3. relationship management.
Tags : 
marchex, digital marketing, smb, small business, relationship management, lead generation, reputation, lead gen
    
Marchex

3 Things Small Businesses Really Need: Re-Defining the Digital Marketing Product Set

Published By: Marchex     Published Date: Oct 25, 2010
This whitepaper is about taking the small business digital marketing products back to the drawing board to deliver a product set that help small businesses easily, cost-effectively, and efficiently address three fundamental needs: 1. lead generation; 2. online presence and reputation management, and; 3. relationship management.
Tags : 
marchex, digital marketing, smb, small business, relationship management, lead generation, reputation, lead gen
    
Marchex

Drive Sales, Marketing, and Service Success with Microsoft® Dynamics CRM Online

Published By: Microsoft Corporation     Published Date: Oct 19, 2010
Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud.
Tags : 
microsoft dynamics crm online, sales and marketing, business productivity, customer relationship, cloud, customer relationship management, customer interaction service, customer satisfaction
    
Microsoft Corporation

Database-Archiving Products Are Gaining Market Traction

Published By: IBM     Published Date: Aug 30, 2010
Vendors in this market have been challenged in their attempts to gain market visibility and awareness for their products and for the benefits they can provide compared with just throwing more hardware at the problem.
Tags : 
ibm, database application, vendor, data archiving, erp, crm application, customer relationship management, storage management
    
IBM

How to Use Content-based Webinars to Generate Leads and ROI

Published By: Thomson Reuters     Published Date: Aug 27, 2010
In a time when consumers are in control of their content consumption, marketers need to integrate permission-based initiatives into their strategies. Learn how marketers are delivering original content through webinar programs to drive lead generation and customer relationship management.
Tags : 
tanberg
    
Thomson Reuters

SME Clear Value Interactive Guided Tour (ITour)

Published By: SAP     Published Date: Jul 29, 2010
SME Clear Value Interactive Guided Tour (ITour) explains the value of the SAP SME portfolio through three value scenarios: Insight, Efficiency and Flexibility
Tags : 
sap, sme itour, smb, operating system, financial management, crm, customer relationship management, reporting
    
SAP
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