relationship management

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SME Clear Value Interactive Guided Tour (ITour)

Published By: SAP     Published Date: Jul 29, 2010
SME Clear Value Interactive Guided Tour (ITour) explains the value of the SAP SME portfolio through three value scenarios: Insight, Efficiency and Flexibility
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sap, sme itour, smb, operating system, financial management, crm, customer relationship management, reporting
    
SAP

Delivering via Customer Service via the Contact Center and the Web

Published By: Microsoft Dynamics CRM     Published Date: Mar 11, 2010
Covering All Points of Attack. As the availability of product and service information on the Internet grows, both the providers and receivers of service have larger networks through which to communicate, interact and transact.
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microsoft dynamic crm, service delivery, contact center, customer satisfaction, customer relationship management, call center management, call center software, customer interaction service
    
Microsoft Dynamics CRM

Customers 2015: What Will They Expect 5 Years From Now? (7 Steps to Make Sure You're Ready Today)

Published By: Mcorp Consulting     Published Date: Feb 17, 2010
See how the landscape of customer experience is being altered forever, as touchpoints continue to drive shifts in distribution, feedback and marketing channel control. In this whitepaper, you'll learn how making your touchpoints stronger, faster and smarter today will mean increased profits and stronger market positions tomorrow. (Plus 7 specific steps any company can take to improve customer experience today.)
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mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping
    
Mcorp Consulting

Aberdeen Study: Next Generation Web Content Management

Published By: Sitecore     Published Date: Nov 04, 2009
This report highlights the strategic value of a next generation web content management system integrated with lead scoring, email marketing, customer relationship management, and web analytics. The report links the technology and practices of Best-in-Class organizations to engage customers, provide personalized experiences and manage the lead lifecycle.
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sitecore, aberdeen, lifecycle management, web content management, analytics, crm, emarketing, email marketing
    
Sitecore

Step into Sage SalesLogix through demo geared to your role

Published By: Sage SalesLogix     Published Date: Sep 15, 2009
Your highest priority is to grow your business, and your business tools should help you achieve that goal. Sage SalesLogix provides a complete view of customer interactions across sales, marketing, customer service, and support so your teams can collaborate and respond promptly and knowledgeably to customer inquiries and opportunities.
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crm, customer relationship management, sage, saleslogix, customer centric, customer-centric, customer service, service
    
Sage SalesLogix

Service Management Integration - Completing the Jigsaw

Published By: LANDesk     Published Date: Aug 26, 2009
Service management solutions have the potential to return very significant hard-currency ROI. Successful implementations dramatically improve decision accuracy, enhance productivity, increase operating efficiency and reduce operational risk by providing comprehensive context for a wide range of management decisions.
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avocent, itsm, it service management, itil, integration, sla, it infrastructure library, green it
    
LANDesk

Extending Your Competitive Edge: A New Model for High-Touch Self-Service

Published By: Clearvale by BroadVision     Published Date: Aug 21, 2009
The move towards self-service is clearly about mitigating costs. But self-service models can also deliver significant benefits to users when they combine the best of online convenience with the insight and personal touch of an experienced sales or service rep.
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self service, customer service, customer relationship management, crm, live support, online help, online support, cost control
    
Clearvale by BroadVision

eGovernment: Using Web Technology for Cost Efficiency and Improved Service

Published By: Clearvale by BroadVision     Published Date: Aug 21, 2009
This white paper considers the drivers behind the move to e-government, the need for relationship management and the complexity of e-government value chains. It also outlines a solution that government entities can deploy to address this top priority of information management and sharing.
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collaboration, egovernment, government, e-government, customer relationship management, constituent, constituents, citizens
    
Clearvale by BroadVision

Beyond Email: Integrated Online Tools for Managing The Customer Relationship Lifecycle

Published By: Connectus     Published Date: Aug 21, 2009
Long ago dubbed the 'killer app', email marketing has now reached the height of its potential and is poised to assume its place as the medium of choice for maintaining customer relationships. In fact, despite the threat of spam, marketers are continuing to turn to email marketing initiatives - with impressive results. Email marketing continues to be the most affordable, efficient and personalized way to connect with clients and future prospects.
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crm, customer relationship management, customer relationship lifecycle, email marketing, customer loyalty, loyalty and retention, loyalty, retention
    
Connectus

Customer Resource Management and Marketing for the Cellular Retailer

Published By: Data Guard Systems     Published Date: Aug 21, 2009
Customer Resource Management (CRM) and marketing are essential parts of today's cellular/wireless retail business. Given the ever-increasing competition for every consumer dollar, being able to develop effective and directed marketing programs can define the longevity of a cellular retailer's success.
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customer resource management, cell phone, telecom, telecommunications, cellular retailer, telecom marketing, crm, customer relationship management
    
Data Guard Systems

Lower Costs with On-Demand CRM & Accounting/ERP Solutions

Published By: NetSuite     Published Date: Aug 21, 2009
This Yankee Group White Paper, compliments of NetSuite, shows how on-demand applications can significantly reduce cost vs. on-premise applications. See how to reduce the total cost of ownership (TCO) of deploying & integrating CRM & accounting/ERP applications.
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crm, accounting, cost control, tco, total cost of ownership, customer relationship management, erp, enterprise resource planning
    
NetSuite

Helpdesk Password Resync

Published By: PassGo     Published Date: Aug 21, 2009
Management of user ID accounts is expensive for business, frustrating for users, and open to abuse. A user account Helpdesk in a large organization typically deals with many thousands of Helpdesk calls each year, and the costs surrounding this are significant. Any operation that requires human intervention can become a bottleneck during especially busy periods.
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crm, customer relationship management, customer service, helpdesk, help desk, support, cost control, productivity
    
PassGo

How to Find the Right Hosted CRM Vendor at the Right Price

Published By: Salesboom     Published Date: Aug 21, 2009
Choosing an on-demand Customer Relationship Management (CRM) vendor can be a daunting task, especially for the price conscious consumer who lacks the budget for intensive research. This white paper will arm SMBs with the right questions to ask when evaluating on-demand or hosted CRM vendors.
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crm, customer relationship management, crm software, sales software, on demand, on-demand, on-demand crm, sales software
    
Salesboom

Benefits of On-Demand CRM over Traditional Installed-On-Premise CRM Software Solutions

Published By: Salesboom     Published Date: Aug 21, 2009
The high price and complexity of traditional, installed-on-premise enterprise software has left SMBs unable to obtain true integrated Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) software. On-demand software-as-a-service is changing all that. This white paper discusses the benefits of the on-demand, or hosted CRM and ERP vs on premise CRM and ERP solution and the benefits to the SMB.
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crm, customer relationship management, smb, smbs, small business, enterprise resource planning, erp, resource management
    
Salesboom

Best Practices for Mid-Market CRM

Published By: Soffront     Published Date: Aug 21, 2009
In the decade since customer relationship management (CRM) software first appeared on the market, implementation of the enterprise application suite that helps businesses find new customers, retain existing customers and otherwise increase revenues have gained a reputation as being risky ventures, subject to user rejection, cost overruns, and missed deadlines.
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crm, customer relationship mangement, crm software, crm application, crm app, customer retention, customer satisfaction, lead generation
    
Soffront

How to Increase Marketing Efficiency to Gain and Retain Customers

Published By: Soffront     Published Date: Aug 21, 2009
How marketing automation and CRM can help a mid-sized business consolidate data, improve customer information, streamline marketing efforts, and take full advantage of marketing campaigns.
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crm, smb, smbs, data consolidation, data quality, application integration, marketing, marketing roi
    
Soffront

Overall Approach to Data Quality ROI.

Published By: SAP Inc.     Published Date: Jul 28, 2009
Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole.
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roi, data quality, sap, return-on-investment, crm, erp, enterprise resource management, customer relationship management
    
SAP Inc.

Best Practices of the Best-Run Sales Organizations.

Published By: SAP Inc.     Published Date: Jul 28, 2009
Learn from today's sales leaders who have benefited from building a sales strategy based on a position of deep customer knowledge.
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sap, sales organization, best-run, sales opportunity, sales strategy, customer database, crm, customer relationship management
    
SAP Inc.

Get Closer to Your Best Customers.

Published By: SAP Inc.     Published Date: Jul 28, 2009
Learn what companies can do in economic downturns to position themselves for later success.
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crisis, sap, customer strategy, crm, customer relationship management, change management, business intelligence, soa
    
SAP Inc.

Data Quality: A Survival Guide to Marketing.

Published By: SAP Inc.     Published Date: Jul 28, 2009
In this paper, Frank Dravis, Six Factors Consulting, discusses how even with the finest marketing organizations, the success of marketing ultimately comes down to the data.
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single platform, data integration, data quality, quality management, soa, architecture, soa, sap businessobjects data services
    
SAP Inc.

Importance of MS CRM 4.0 & MS Office Integration

Published By: ZSL Inc.     Published Date: Jul 20, 2009
One of the vital needs of business is to connect processes, people and information both within across the organizational boundaries. Microsoft Dynamics CRM 4.0, a Customer Relationship Management application, provides solution to the sales managers in accessing the lead/prospect data and promoting their business successfully.
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ms office, crm, customer relationship management, lead data, prospect, zsl, office, outlook
    
ZSL Inc.

CRM Customer Panel Video - Competitive B2B and B2C Relationship Management

Published By: IBM ILOG.     Published Date: Jul 14, 2009
Increase success at point-of-contact with more frequent and focused cross-sell and upsell improve customer and partner satisfaction with better service and support. Increase revenue, profitability and wallet-share through greater acceptance. Improve auditability with consolidation of siloed and divisional approaches. Learn more today!
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ibm, ilog brms, objective, organization, automate, experience, interaction, companys best sales customer service
    
IBM ILOG.

The 7 Keys to Mobile CRM Success

Published By: Salesforce.com     Published Date: Jul 09, 2009
Mobile access to Salesforce CRM is one of the easiest ways to get the most from your Salesforce CRM investment. To get started right, follow the tips in this document. It's an approach that's yielded great results for hundreds of customers.
Tags : 
salesforce, salesforce crm, crm, customer relationship management, mobile, best practices, business intelligence, business management
    
Salesforce.com

Evaluating Digital Marketing Systems: Criteria to Consider

Published By: ClickSquared     Published Date: Jul 07, 2009
With interactive relationship marketing, businesses can build relationships that captivate and motivate prospects and customers across an entire buying lifecycle, while providing measurable results. The digital platform these programs run on should support a long-term vision for the role of IRM, encompassing a complete range of services and facilities in an integrated management and communication systems. Learn more today!
Tags : 
clicksquared, digital marketing, interactive relationship marketing, irm, lifecycle, marketing intelligence, it foundation, web 2.0
    
ClickSquared

Mastering New Challenges in Text Analytics.

Published By: SPSS     Published Date: Jun 30, 2009
This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by text analytics solutions.
Tags : 
spss, text analytics, data management, statistical analysis, natural language processing techniques, computational linguistics, web sites, blogs
    
SPSS
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