remote support software

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Evolving Technology for Remote Support Software in Cloud and Mobile Environments

Published By: LogMeIn     Published Date: Jan 12, 2015
This IDC Technology Spotlight discusses the trends of the 3rd Platform and the role that LogMeIn Rescue plays in addressing the challenges they pose.
Tags : 
remote support software, logmein rescue, trends of the 3rd platform, mobile computing, mobile data systems, mobile workers, smart phones, wireless application software
    
LogMeIn

Five Tips for Improving Customer Experience – Starting with the Support Desk

Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to empower agents to support more customers better, providing them with multiple, integrated communications channels, and they need to be dedicated to delivering the best customer experience regardless of the support request.
Tags : 
logmein, customer experience, customer support, support, support desk, remote support, remote support technologies, remote support solutions
    
LogMeIn Rescue

Measuring Customer Satisfaction with Support Services

Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
Tags : 
logmein, hdi research corner, customer satisfaction, customer support, support services, remote support, technical support, remote desktop connection
    
LogMeIn Rescue

How to Select the Right Remote Support Tool: A Practical Guide for the Support Desk Owner

Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
Tags : 
logmein, remote support, remote support tool, support desk, remote support solutions, support agents, core functionality, usability
    
LogMeIn Rescue

The Benefits of Humanizing the Service Desk

Published By: join.me     Published Date: Jan 29, 2014
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and center of everything that the Service Desk does.
Tags : 
logmein, customer service, service desk, customer support, software, devices, self service, self help
    
join.me

Ease Support, Deployment, and Training with Video-Aided Remote Support Tools

Published By: LogMeIn     Published Date: Oct 08, 2015
This paper examines the business advantages of adopting this solution to support virtually any product — connected or not.
Tags : 
video-aided remote support, ease support, deployment, support virtually, remote support software, logmein, best practices, customer interaction service
    
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