remote support trends

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2014 Remote Support Trends: Rapid Expansion of Device Coverage and Workflow Options Continues

Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn

Digital Remote Monitoring and How it Changes Data Center Operations and Maintenance

Published By: Schneider Electric     Published Date: Nov 17, 2016
Today’s data center power and cooling infrastructure has roughly 3 times more data points / notifications than it did 10 years ago. Traditional data center remote monitoring services have been available for over 10 years but were not designed to support this amount of data monitoring and the associated alarms, let alone extract value from the data. This paper explains how seven trends are defining monitoring service requirements and how this will lead to improvements in data center operations and maintenance.
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schneider electric, digital remote monitoring, data center operations, maintenance, enterprise applications, infrastructure, business technology
    
Schneider Electric

Evolving Technology for Remote Support Software in Cloud and Mobile Environments

Published By: LogMeIn     Published Date: Jan 12, 2015
This IDC Technology Spotlight discusses the trends of the 3rd Platform and the role that LogMeIn Rescue plays in addressing the challenges they pose.
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remote support software, logmein rescue, trends of the 3rd platform, mobile computing, mobile data systems, mobile workers, smart phones, wireless application software, customer interaction service, customer relationship management, customer satisfaction, customer service
    
LogMeIn

Remote Support Trends

Published By: LogMeIn     Published Date: Jan 12, 2015
This report focuses on the remote support trends of 2014 and the available solutions for your business.
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remote support trends, remote support platforms, logmein rescue, mobile computing, telecom, research
    
LogMeIn

2015 Remote Support Trends

Published By: LogMeIn     Published Date: Oct 08, 2015
Read this report to find out how remote support tools are used across service disciplines in a variety of use cases.
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remote support trends, remote support, web collaboration, support solutions, remote support tools, mobile computing, mobile data systems, customer interaction service, customer relationship management, customer satisfaction, customer service, video conferencing
    
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