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Live Chat in Support Environments

Published By: join.me     Published Date: Jan 29, 2014
Based on a primary research eort with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings.
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logmein, live chat, support, support environments, customer support, customer service, customer engagement, remote support
    
join.me

How to Select the Right Remote Support Tool

Published By: join.me     Published Date: Jan 29, 2014
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
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remote support, solution, complex, communication, sophistication, remote network management, customer interaction service, customer relationship management
    
join.me

Service and Support as a Strategic Imperative

Published By: join.me     Published Date: Jan 29, 2014
Communicate the strategic initiatives of the support desk, the business impact of customer satisfaction, and the tools (remote support) that impact customer satisfaction
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logmein, logmein rescue, customer service, customer support, customer satisfaction, remote support, customer interaction service, customer relationship management
    
join.me

The Benefits of Humanizing the Service Desk

Published By: join.me     Published Date: Jan 29, 2014
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and center of everything that the Service Desk does.
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logmein, customer service, service desk, customer support, software, devices, self service, self help
    
join.me

How a Cloud Phone System Makes Remote Workers as Effective as Office Staff

Published By: RingCentral     Published Date: Jan 13, 2015
The world of work is changing. Not so long ago, most employees reported to a “desk job” in an office, and companies recruited talent locally. Businesses now recognize that to compete in an increasingly uncertain economy—and to attract skilled workers—they need to become more flexible, particularly about where employees work.
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cloud, phone, it-leaders, mobile, mobile workforce, pbx
    
RingCentral

Whitepaper: Demonstrating SD-WAN Business Value with ESG

Published By: VMware SD-WAN by VeloCloud     Published Date: May 21, 2019
For many organizations, the wide area network (WAN) infrastructure that connects an enterprise’s remote and branch offices has not changed for decades. Over the years, organizations consolidated many regional data centers into a few highly available data center locations which meant that remote locations had to connect to centralized applications over WANs and all internet traffic went through these data centers as well. This introduced bandwidth constraints and latency issues. The development in WAN optimization provided incremental and measurable improvement in WAN performance and provided some bandwidth cost containment. However, that technology typically was only deployed at the most problematic sites that struggled to achieve acceptable levels of performance and user experience. It did not solve all the issues with WAN connectivity. WAN infrastructure planning was limited to increases in capacity that were met by provisioning additional carrier MPLS (multiprotocol label switching)
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VMware SD-WAN by VeloCloud

Seamless engagement for midsize companies

Published By: Avaya     Published Date: Jun 01, 2015
How well connected are you? That’s the challenge in today’s mobile, virtual business landscape as companies strive for consistent communications between employees, business partners, and clients. Too often, a remote working world can feel splintered, disconnected, and complicated, resulting in lower productivity—and lost opportunity.
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avaya, cloud computing, mobile, unified communications, integration, application management, wireless infrastructure, wireless messaging
    
Avaya

Considerations for Building a Healthcare Sector Private Optical Network.

Published By: Ciena     Published Date: Jun 12, 2017
In healthcare, as the trends supporting eHealth accelerate, the need for scalable, reliable, and secure network infrastructures will only grow.
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sdn, nfv, packet networking, packet networking portfolio, packet optical hie network, packet-optical transport, patient data security, private and hybrid cloud
    
Ciena

Unified communications for today’s business

Published By: 8x8 Inc.     Published Date: Jun 16, 2017
Some companies opt to deploy UC solutions on-premises, but the cloudbased model is gaining popularity. Cloud-based UC solutions are ideal for businesses that have limited IT staff, a distributed workforce and/or a desire for pay-as-you-go flexibility. By enabling diverse communication media to be carried over a common IP network, UC solutions make it possible to manage a full suite of capabilities from a single point—and use them with common devices. But what’s the best way to maximize UC capabilities for your specific workplace? Spiceworks surveyed IT decision makers to get their insights on identifying and deploying collaboration and communication solutions across their organizations. This white paper explores the survey results, including key concerns, pain points, and roadmaps around driving UC strategies.
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technology solutions, mobile workforce, interface optimization, 8x8, desk phones, internal collaboration, remote employees, cost reduction
    
8x8 Inc.

Best Practices to Protect Data and Thermal Printers

Published By: Zebra Technologies     Published Date: Jul 06, 2017
Stay ahead of risks inherent in modern connectivity, mobile integration and securing thermal barcode printers. This paper helps you leverage your IT know-how, by evaluating common security risks and tightening control with remote device management systems.
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printer intelligence, industrial printers, desktop printers, mobile printers, highly durable printers, improving warehouse, manufacturing productivity, shipping accuracy
    
Zebra Technologies

Smart, rugged and adaptable—the first industrial thermal printers built for Industry 4.0.

Published By: Zebra Technologies     Published Date: Mar 07, 2018
To keep your operations running smoothly, you need industrial printers that are ready for today, ready for tomorrow, ready for anything. Zebra’s new ZT600 printers deliver next-generation power, intelligence and performance, in virtually any industrial environment. Building on the legacy of the legendary Xi™ Series, the ZT610™ and ZT620™ are built for best-in-class integration, deployment, management and maintenance: • Link-OS® remote management and cloud capabilities give you complete visibility—anywhere, anytime. • Secure cloud connections with advanced diagnostics let you scale up or down quickly and easily. • Micro-consistent printing delivers high-quality labels as small as 3mm. • Field-installable upgrades and flexible configuration options future-proof your set-up. Rugged environments? Demanding applications? Unpredictable challenges? Keep your supply chains working at full tilt with full visibility, thanks to the brawn, brains and adaptability of Zebra’s new ZT600 printers.
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industrial printer, supply chain operations, plant floor, warehouse inventory, loading docks, printer durability, printer management, rugged environments
    
Zebra Technologies

Resetting Service for the Financial Institution - Using Your Branch to Better Embrace the Customer

Published By: Epson     Published Date: May 10, 2018
Online, mobile, omnichannel, untethered, data mining, automation, and remote communication are all now buzzwords surrounding the new technologies and resources financial institutions have to help them re-invent their branch experience. Capabilities are available today that were not imagined a decade ago. This is an exciting time for those institutions that can look to the future and enhance their offerings. While technology is driving change, it can also be a tremendous challenge for financial institutions as they work to keep pace and even take advantage of the dramatic shift in customer needs and expectations. Millennials, baby boomers, small businesses – all are important market segments with very different wants and needs. Driven by technology, the new demand is for a complete online presence, complemented by more flexibility in personalized services, and specialized expertise available in every branch. Suffice it to say, financial institutions of all sizes and in every geography a
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Epson

Transforming The IT Landscape

Published By: Infosys     Published Date: May 21, 2018
Our client is a Finnish consulting and engineering company that deals with some of the world's toughest industries. Since 1958, the company has handled the power transmission system for the Swedish National Grid, revamped Salzburg railway station, and has been involved in 90 percent of the world's largest pulp mill designs. The nature of our client's work places unique demands on their IT infrastructure. Many of their projects require them to set up temporary offices in remote locations to deliver their engineering expertise, making seamless connectivity a critical business requirement. Large files, such as complex pipeline drawings, are passed between team members in different locations. Any outage that causes a delay in projects leads to potential financial penalties and damage to reputation.
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landscape, company, industry
    
Infosys

Citrix Networking solution brief

Published By: Citrix Systems     Published Date: Feb 14, 2019
"Now that 72.3% of cloud users have a mix of on-prem/off-prem clouds, the networking game has changed. Traditional app delivery solutions can’t ensure reliable, secure access in a SaaS, multi-device, hybrid, and multi-cloud world.  Get this solution brief to learn why a holistic strategy innately reduces complexities that otherwise would prohitib visibility and control in distributed architectures. The brief also explains: - The Citrix Networking approach to delivering reliability and a high-quality experience - How to ensure reliable access to apps at branch and remote locations while keeping costs low - How to provide full visibility and analytics for your network, applications, users, and data"
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Citrix Systems

Key considerations for delivering secure unparalleled remote access

Published By: Citrix Systems     Published Date: Jun 04, 2019
As companies scale, they add solutions leaving employees having to deal with multiple gateways or access points to get to their applications, apps, and data. It creates a poor user experience, slows productivity, and opens organizations to security risks. With Citrix Workspace, IT is able to simplify connections with remote access while maintaining security and control. Download our e-book and find out how we can: Provide users with one access point and single sign-on (SSO) Ensure secure access to apps in the data center, cloud, or delivered as SaaS applications across any device Help IT reduce complexity and meet compliance and security policies
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Citrix Systems

Citrix Networking Solution Brief

Published By: Citrix Systems     Published Date: Jun 04, 2019
Now that 72.3% of cloud users have a mix of on-prem/off-prem clouds, the networking game has changed. Traditional app delivery solutions can’t ensure reliable, secure access in a SaaS, multi-device, hybrid, and multi-cloud world. Get this solution brief to learn why a holistic strategy innately reduces complexities that otherwise would prohibit visibility and control in distributed architectures. The brief also explains: The Citrix Networking approach to delivering reliability and a high-quality experience How to ensure reliable access to apps at branch and remote locations while keeping costs low How to provide full visibility and analytics for your network, applications, users, and data
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Citrix Systems

Accelerate Business through a Cost-efficient Virtual Workforce

Published By: Citrix     Published Date: May 13, 2009
The traditional workforce model of permanent employees located in a single or small number of offices has undergone a significant transformation in recent years, accelerated by the effects of the current economic landscape. Drivers of this trend include initiatives to drive growth and expand into other markets, improve customer service, speed to market, improve decision-making processes, and increase both worker and overall organisational productivity.
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citrix, virtualization, virtual workers, remote, remotely, outsource, teleworkers, business productivity
    
Citrix

How Your Business Can Take Advantage of the Cloud

Published By: Plantronics     Published Date: Sep 27, 2013
The cloud can provide cost savings, flexibility and more for your business. From smooth customer interactions and seamless mobile operations to increased operational efficiencies -see how beneficial (and simple) it is to give your employees that freedom to work wherever, whenever.
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cloud, cloud computing, cloud services, technology, mobility, remote access, business technology
    
Plantronics

How Flexible Working Can Work for Your Business

Published By: Plantronics     Published Date: Sep 27, 2013
The future of work is mobile. Liberated by the internet and new mobile solutions, more and more businesses are embracing flexible working arrangements in which employees work from wherever they want. Smart businesses utilising flexible working know that it’s no longer about the hours you work—it’s about results. These businesses are freeing themselves and their employees from the burden of counting hours and minutes worked, and are now focusing on output.
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mobile, internet, mobile solutions, technology, flexible working, remote access, wireless, business technology
    
Plantronics

Best Practices for Remote Replication for Oracle 10g Using XP Continuous Access

Published By: HP     Published Date: Jun 23, 2008
This paper provides a comprehensive set of test-proven best practices for properly configuring, deploying, and operating an Oracle 10g database on an HP StorageWorks XP12000 Disk Array (XP12000) in an HP-UX environment using HP StorageWorks XP Continuous Access Software as the remote copy infrastructure.
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replication, remote replication, storageworks, hp disaster proof, disaster proof, disaster-proof, oracle, storage
    
HP

Total Support: Achieving Sustainable Business Growth with a Remote Support Solution

Published By: NTR Global     Published Date: Nov 24, 2008
The role of IT has grown dramatically over the last 5 years, from that of an aggregator or dispenser of information and technology to key strategic partner, business process enabler, and revenue driver. This is due in large part to continuous advancement, seamless integrations and innovations in IT processes and tools.
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ntr global, remote support solution, customer support, total support solution, virtual support center, crm, ntrglobal, networking
    
NTR Global

Managing the Mobile Enterprise: A Guide for Creating Effective Enterprise Wireless Strategies

Published By: Motorola     Published Date: Aug 09, 2007
Wireless access to enterprise information is going mainstream. However, while the groundswell of enthusiasm for wireless access is coming from the bottom up, the management of wireless access needs to be driven from the top down. Learn how you can build a solid wireless strategy for your organization.
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wireless, mobility, mobile computing, wireless security, remote access, fleet management, mobile workforce, mobile worker
    
Motorola

Benchmarking the Enterprise Road Warrior

Published By: Motorola     Published Date: Feb 06, 2008
In this paper, Aberdeen details how best-in-class organizations equip and manage their mobile workforce. You can also determine the steps your organization needs to take in order to maximize productivity for your road warriors.
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mobility, wireless, remote workers, road warrior, global roaming connectivity, mobile device, cellular data cards, vpn
    
Motorola

DMX Music Case Study

Published By: Motorola     Published Date: Feb 06, 2008
DMX Music has always been at the leading edge of technology. As remote access to e-mail became a viable business solution, DMX Music's IT department began to consider the possibilities a wireless messaging system could bring to its business. Read this case study to learn what they found out.
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motorola, motorola good, case study, mobile computing, mobile workers, wireless messaging, productivity
    
Motorola

SMS Authentication: 10 Things to Know-Before You Buy

Published By: SafeNet     Published Date: Jul 20, 2010
In this business environment, strong authentication-using multiple factors to ensure users are indeed who they claim to be-is vital. As they evaluate the alternatives, many organizations are opting to use SMS authentication, which offers a mix of convenience and security that make it ideally suited to many usage scenarios. Read this white paper to find out more!
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safenet mobile, sms authentication, remote access, customer satisfaction, tco, certificate-based authenticators, pkiinformation security, authentication
    
SafeNet
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