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Cloud Contact Centers Gaining Share 8x8-CCNG Survey

Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
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cloud contact center, ccng, analytics. remote working, non-voice channels
    
8x8 Inc.

Unified communications for today’s business

Published By: 8x8 Inc.     Published Date: Jun 16, 2017
Some companies opt to deploy UC solutions on-premises, but the cloudbased model is gaining popularity. Cloud-based UC solutions are ideal for businesses that have limited IT staff, a distributed workforce and/or a desire for pay-as-you-go flexibility. By enabling diverse communication media to be carried over a common IP network, UC solutions make it possible to manage a full suite of capabilities from a single point—and use them with common devices. But what’s the best way to maximize UC capabilities for your specific workplace? Spiceworks surveyed IT decision makers to get their insights on identifying and deploying collaboration and communication solutions across their organizations. This white paper explores the survey results, including key concerns, pain points, and roadmaps around driving UC strategies.
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technology solutions, mobile workforce, interface optimization, 8x8, desk phones, internal collaboration, remote employees, cost reduction
    
8x8 Inc.

Cloud Contact Centers Gaining Share

Published By: 8x8 Inc.     Published Date: Aug 09, 2017
The 8x8-CCNG survey shows more and more companies are moving their contact centers to the cloud, and for a range of reasons that is appealing to almost every business center. Most prominent among those objectives are better business continuity, scalability, supporting remote workers, and integrating new technologies like multi-channel capabilities. Does your contact center employ remote agents? More than half do or respondents do! Across industries, prioritizing top talent and supporting remote workers is a growing concern. Cloud contact centers support this objective by making the full set of technologies and features available to all users, wherever they are located. Download now to learn more.
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8x8, cloud contact center, remote work, scalability, cloud computing
    
8x8 Inc.

Off-site Storage and Computing: Keys to Successful Disaster Recovery

Published By: Aberdeen Group     Published Date: Jun 02, 2011
Aberdeen has ascertained that companies that backup critical data and systems at remote locations have a faster recovery time from computer-generated business interruptions.
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aberdeen, disaster recovery, business disruption, remote data storage, data archiving, data protection, remote network management, backup and recovery
    
Aberdeen Group

Small vs. Large Enterprise Data Backup: Same Concept, Very Different Process

Published By: Aberdeen Group     Published Date: Jun 03, 2011
This report is a detailed examination of how backup and recovery practices vary by the size of the enterprise.
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aberdeen, disaster recovery, datacenter uptime, business continuity, business interruptions, disaster planning, cloud storage, storage as a service
    
Aberdeen Group

Webinar: Mobile Management: Reducing Risks and Maximizing Return

Published By: Absolute Software     Published Date: Dec 16, 2009
In this webinar, Jack Heine, Research VP, Gartner, and David Holyoak, CIO of accounting firm Grant Thornton, discuss how to facilitate mobility while minimizing the risk of data exposure using web-based management and anti-theft capabilities.
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absolute, it security, mobile management, project management, mobility, mobile security, remote management, application security
    
Absolute Software

So, You're Responsible for Managing Laptops

Published By: Absolute Software     Published Date: Jan 29, 2008
Does your PC lifecycle management (PCLM) reflect the issues associated with mobile users? Many organizations face expensive inefficiencies by not managing mobile assets effectively. These inefficiencies include dispersed and manual data collection, and inventory tools that are dependent on a connection to the company network.
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absolute, intel, laptop, saas, managing laptops, pclm, computrace, absolute software
    
Absolute Software

Proactive Patch Management

Published By: Absolute Software     Published Date: Jan 27, 2010
Deploying patches in a timely fashion soon after they become available helps secure the OS and prevent the majority of data breaches. However, many computer systems are often not patched for months or not at all.
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computrace, absolute software, it asset management, remote data delete, geolocation tracking, theft recovery, service guarantee, application integration
    
Absolute Software

So, You're Responsible for Managing Laptops. Now What

Published By: Absolute Software     Published Date: Jan 27, 2010
This whitepaper explains how organizations can reduce their energy bills by remotely regulating computers. Topics include typical workplace computer usage, how to calculate your potential energy savings, debunking power management myths, and how you can assign multiple power saving profiles to clients.
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computrace, absolute software, it asset management, remote data delete, geolocation tracking, theft recovery, service guarantee, application integration
    
Absolute Software

Managing Macs in a Windows Environment

Published By: Absolute Software     Published Date: Feb 23, 2010
A majority of environments today are cross-platform, combining both PCs and Macs. The result has become a common IT challenge: How can you maintain Macs in a network environment with a PC-centric infrastructure and with Windows-based network services?
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computrace, absolute software, it asset management, remote data delete, geolocation tracking, theft recovery, service guarantee, application integration
    
Absolute Software

Migrate Smoothly to Snow Leopard in 3 Easy Steps

Published By: Absolute Software     Published Date: Jan 19, 2010
This whitepaper explains step-by-step how you can deploy a complete Snow Leopard disk image to a Mac OS X computer, even while it is being used. No immediate boot from a server, FireWire drive, or boot DVD is necessary, and no pre-configuration of the target computer is required.
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computrace, absolute software, it asset management, remote data delete, geolocation tracking, theft recovery, service guarantee, application integration
    
Absolute Software

Demo: Absolute Manage Mobile Device Management

Published By: Absolute Software     Published Date: Sep 06, 2011
See how Absolute Manage Mobile Device Management allows organizations to remotely manage their Apple® iOS devices (iPhone®, iPod® Touch, iPadT).
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absolute, intel, laptop, saas, lock down, rapid recovery, stolen, data defense
    
Absolute Software

Download Acronis® Backup & RecoveryT 10 Advanced Server

Published By: Acronis     Published Date: Apr 28, 2011
Based on Acronis' patented disk imaging and bare metal restore technologies, Acronis® Backup & RecoveryT 10 Advanced Server is the next generation of the Acronis True Image disaster recovery family for physical and virtual environments. It simplifies and automates backup and restore processes across Windows and Linux environments, and remotely monitors and manages geographically distributed servers and workstations.
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acronis, backup and recovery, 10 advanced server, patented disk imaging, bare metal restore, true image, disaster recovery, remote server
    
Acronis

Download Acronis® Backup & RecoveryT 10 Advanced Server Virtual Edition

Published By: Acronis     Published Date: Apr 28, 2011
Based on Acronis' patented disk imaging and bare metal restore technologies, Acronis® Backup & RecoveryT 10 Advanced Server Virtual Edition is the next generation of the Acronis True Image family of products, engineered specifically for virtualized environments. Acronis Backup & Recovery 10 Advanced Server Virtual Edition enables organizations of all sizes to extend the cost-saving benefits of virtualization by protecting virtual machines running on a single physical host for a low, fixed price.
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acronis, backup and recovery, 10 advanced server virtual edition, patented disk imaging, bare metal restore, true image, disaster recovery, remote server
    
Acronis

Bechtle Remote Services Chooses Acronis for High Availability

Published By: Acronis EMEA     Published Date: May 18, 2015
Download this case study now to find out about choosing Acronis backup solution and the benefits it came with.
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acronis backup solution, backup solution, backup, recovery, protection, recovery services, benefits of acronis backup solution, remote recovery services
    
Acronis EMEA

Integrating Distributed Energy Resources into the Smart Grid

Published By: Advantech     Published Date: Nov 08, 2010
Integrating Distributed Energy Resources into the Smart Grid
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distributed i o, data acquisition boards, remote i o, pci data acquisition, ethernet i o, data acquisition module, ethernet data acquisition, industrial ethernet
    
Advantech

Rethink Your Branch Network Strategy: Create More Flexible, More Productive Branch Networks

Published By: Aerohive     Published Date: Jan 04, 2012
In today's virtual enterprise, access to corporate resources must be secure, reliable, and manageable, with consistently enforced policy while simultaneously allowing access from anywhere at any time. This is why access network strategies are critical to business growth.
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aerohive, branch office, cloud computing, remote networks, vpn, cloud enabled networking, distributed enterprise, cloud security services
    
Aerohive

2012-2013 WLAN Buyer's Guide

Published By: Aerohive     Published Date: Apr 11, 2012
Today Wi-Fi tends to be the primary network access method for many. This paper discusses key requirements to consider as you plan for a WLAN purchase.
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aerohive, wlan, lan, branch office, cloud computing, remote networks, vpn, cloud enabled networking
    
Aerohive

An Analysis of xss Exploitation through Remote Resource Injection

Published By: Akamai Technologies     Published Date: Sep 27, 2016
Akamai’s Threat Research team analyzed a week of cross-site scripting (xss) alert triggers to gain clarity on the nature of xss attacks. Read this case study to learn which vectors are vulnerable and specific techniques that were employed during remote resource injection exploitation attempts versus simple probing requests.
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akamai, xss, xxs exploration, threat research, analytics, security, cybersecurity, networking
    
Akamai Technologies

5 Reasons Enterprises Need a New Access Model

Published By: Akamai Technologies     Published Date: Feb 23, 2017
Most enterprises are providing employees and third parties with remote access to their applications in much the same way they did 20 years ago—through VPNs, proxies, and remote desktops—but new and growing realities are forcing enterprises to take a different path. Read this whitepaper to learn five reasons why enterprises need a new access model.
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enterprise, remote access, vpn, proxies, model
    
Akamai Technologies

Case Study: How 99tests Was Able to Easily and Securely Deliver a Crowd-Sourced Application

Published By: Akamai Technologies     Published Date: Feb 23, 2017
99tests offers a cloud-based, crowd-sourced testing platform where users can be anywhere in the world. Providing secure, simple, and convenient remote access was a key challenge. Read the case study to see how the Akamai helped 99tests provide simple, secure access to their application.
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99tests, cloud-based, crowd-sourced, testing, platform, remote access, application
    
Akamai Technologies

Case Study: How BitSight Solved Its Complex Remote Access Issues

Published By: Akamai Technologies     Published Date: Feb 23, 2017
BitSight relied on a key piece of software for business. As the number of software users grew, the complexity of deploying, managing, and maintaining a VPN infrastructure became a big, ongoing headache for IT. Read the case study to see how Akamai helped BitSight solve their access issues.
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bitsight, software, vpn, infrastructure, access, remote
    
Akamai Technologies

3 Reasons IT Needs a New Approach for Third-Party Access to Sharepoint

Published By: Akamai Technologies     Published Date: Feb 23, 2017
Microsoft’s SharePoint Platform is used by tens of thousands of enterprises worldwide to share information with employees and third parties. Many of these users access Sharepoint remotely, which is cumbersome and put the enterprise at risk. Read this paper to learn three reasons why IT needs a new approach to third-party access to Sharepoint.
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third-party, access, sharepoint, platform, remote, enterprise
    
Akamai Technologies

Painless, Secure Third-Party Access

Published By: Akamai Technologies     Published Date: Feb 23, 2017
Companies are increasingly using outside contractors and suppliers stay competitive, which means granting third-parties access to applications via VPN or VDI. This reliance causes increased complexity and burden on the Enterprise team while also creating additional security risk, as third-party access creates additional points of entry to an organization’s network. Read this solution brief to learn about a new painless, secure approach to remote access.
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painless, security, third-party, resources, enterprise, vpn, solution
    
Akamai Technologies

3 Reasons It’s Time for a New Access Model

Published By: Akamai Technologies     Published Date: Jun 27, 2017
Traditional remote access technologies were created twenty-years ago, before businesses were distributed, mobile, and users of cloud. View this slideshare to learn 3 reasons why now is the time for a new remote access model.
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Akamai Technologies
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