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The Cities of the Future Powered by Cloud Computing

Published By: Amazon Web Services APAC     Published Date: Sep 19, 2019
City leaders around the world are working to improve the quality of life and increase the number of useful services for their citizens, businesses, and visitors. Smart city initiatives are gaining attention in several countries, as administrators, industry, and citizens are working together to enhance their communities, cities, regions, and nations. After more than ten years of smart city hype, innovative projects have emerged, but few have provided a disruptive impact on the city system itself. Because every city is different, few of the existing models apply universally. An effective response requires leaders to consider a series of prerequisites: consider the local culture and the people, prioritize basic needs and requests, work at overcoming silos and encourage collaboration across departments, and consider each “smart” initiative as an integral part of an overall city system. A smart city reflects a number of aspirations: efficiency, resiliency, connectedness, innovation, and su
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Amazon Web Services APAC

Blended AI for Customer Experience

Published By: Genesys     Published Date: Dec 20, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences Start small and deploy fast with MicroApps
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Genesys

Redefining Real-time Database Performance

Published By: Oracle CX     Published Date: Oct 20, 2017
Databases have long served as the lifeline of the business. Therefore, it is no surprise that performance has always been top of mind. Whether it be a traditional row-formatted database to handle millions of transactions a day or a columnar database for advanced analytics to help uncover deep insights about the business, the goal is to service all requests as quickly as possible. This is especially true as organizations look to gain an edge on their competition by analyzing data from their transactional (OLTP) database to make more informed business decisions. The traditional model (see Figure 1) for doing this leverages two separate sets of resources, with an ETL being required to transfer the data from the OLTP database to a data warehouse for analysis. Two obvious problems exist with this implementation. First, I/O bottlenecks can quickly arise because the databases reside on disk and second, analysis is constantly being done on stale data. In-memory databases have helped address p
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Oracle CX

Securing Internal Applications the Smart Way

Published By: Infosys     Published Date: May 30, 2018
In the wake of data hacks and privacy concerns, enterprises are working extra hard to make sure they secure customer data from external threats. But what about securing data internally? Organizations unknowingly leave a big security hole in their own systems when they fail to have structured internal processes to handle access requests for employees, which could have disastrous implications for data security. A leading US bank sought to move its internal applications to a secure system for a standard and consistent access rights experience. See how Infosys helped and the five key takeaways from the project.
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internal, applications, data, hacks, privacy, enterprises
    
Infosys

Zero Trust Delivers 6 Security and Business Benefits

Published By: Akamai Technologies     Published Date: Dec 17, 2018
Employees, devices, and applications are no longer locked away inside the corporate perimeter. They’re on the web and on the go. Providing security for a new breed of anytime, anywhere workers and cloud-based applications requires a novel approach: a zero trust security model. Assuming that every user, request, and server is untrusted until proven otherwise, a zero trust solution dynamically and continually assesses trust every time a user or device requests access to a resource. But zero trust offers more than a line of defense. The model’s security benefits deliver considerable business value, too. Read this white paper to learn more about: -Protecting your customers’ data -Decreasing the time to breach detection -Gaining visibility into your enterprise traffic -Reducing the complexity of your security stack -Solving the security skills shortage -Optimizing the end-user experience -Facilitating the move to the cloud
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Akamai Technologies

VxRail 470F vs HC Series 380 Analyst Report

Published By: Dell EMC     Published Date: Aug 17, 2017
Databases are often the driving force behind a company’s mission-critical work. They power online stores, confidential records, and customer management systems, so a solution that sustains high levels of database work can be a big advantage as your company grows. We found that the Dell EMC™ VxRail™ P470F hyperconverged system with VMware® vSAN™ could allow you to do more database work than the HPE Hyper Converged 380 (HC 380) with StoreVirtual VSA. The four-node Dell EMC solution processed more orders with faster response times, so more users can fulfill requests quicker—whether they’re placing orders in a store, accessing databases of client info, or adding to company records.
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database, database solution, hyperconverged system, database performance, database optimization
    
Dell EMC

Banks Are Losing Business At Alarming Rates. Complete Customer Experience Is Key To Turnaround

Published By: Pega     Published Date: Apr 04, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
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Pega

Transforming the Client Lifecycle in the New Digital Age

Published By: Pega     Published Date: Aug 12, 2016
Today’s banks are facing enormous pressures that include regulatory requirements, hefty penalties, increasing customer service demands, and ferocious competition from other financial institutions rapidly embracing customer-centric technology. Despite these challenges, banks can’t afford to scale down any efforts to ensure the highest standards of customer service
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pega, customer service, finextra, service requests, inquiry handling
    
Pega

Oracle HCM – Simplify Managing Your People and Build the Best Talent

Published By: Oracle     Published Date: Aug 09, 2013
As an HR leader, what keeps you up at night? Is it meeting your executives’ demands for a greater contribution to the company’s strategic vision? Is it the requests to cut operational costs while simultaneously increasing efficiency? Most likely it’s the daunting combination of the two. HR success today means: • Streamlining core HR processes to eliminate waste and increase staff productivity • Ensuring that your talent strategy aligns with company goals and drives bottom line success • Investing in the right technology to ensure both local agility and global scalability
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oracle hcm
    
Oracle

Oracle HCM – Simplify Managing Your People and Build the Best Talent

Published By: Oracle     Published Date: Aug 15, 2013
As an HR leader, what keeps you up at night? Is it meeting your executives’ demands for a greater contribution to the company’s strategic vision? Is it the requests to cut operational costs while simultaneously increasing efficiency? Most likely it’s the daunting combination of the two. HR success today means: • Streamlining core HR processes to eliminate waste and increase staff productivity • Ensuring that your talent strategy aligns with company goals and drives bottom line success • Investing in the right technology to ensure both local agility and global scalability
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oracle hcm, enterprise applications, human resource technology, business technology
    
Oracle

Banks Are Losing Business At Alarming Rates. Complete Customer Experience Is Key To Turnaround - See

Published By: Pega     Published Date: May 24, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
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Pega

An Analysis of xss Exploitation through Remote Resource Injection

Published By: Akamai Technologies     Published Date: Sep 27, 2016
Akamai’s Threat Research team analyzed a week of cross-site scripting (xss) alert triggers to gain clarity on the nature of xss attacks. Read this case study to learn which vectors are vulnerable and specific techniques that were employed during remote resource injection exploitation attempts versus simple probing requests.
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akamai, xss, xxs exploration, threat research, analytics, security, cybersecurity, networking, knowledge management, enterprise applications, business technology
    
Akamai Technologies

UNC-Chapel Hill Builds Open Development and Hosting Environment with Red Hat

Published By: Red Hat     Published Date: Jun 23, 2016
The Middleware Services Group within Information Technology Services (ITS) at the University of North Carolina at Chapel Hill needed a comprehensive, dynamic solution for frequent server provisioning requests and, in particular, managed servers. Without such a solution, the likelihood that users would employ outside vendors significantly increased. Use of outside vendors would potentially increase security concerns, present additional costs, and further complicate system administration. Moving to a fully-interoperable Platform-as-a-Service (PaaS) offering, built on OpenShift Enterprise by Red Hat, has allowed the middleware services team to deliver a flexible development and hosting environment that has fostered innovation and increased peace of mind.
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best practices, technology, productivity, enterprise, red hat, database development, web development, software compliance
    
Red Hat

Private Cloud: A Compelling Infrastructure Delivery Model

Published By: SolidFire_NetApp     Published Date: Oct 10, 2016
With increasing demands being made on enterprise IT departments to keep up with the accelerating pace of business, infrastructure has to enable more dynamic, eficient application and IT service delivery. Unfortunately, more ofen than not, IT provisioning can be a bottleneck. Traditional means are ofen ineficient. When developers plan their projects and estimate the server, networking, and storage resources they need, they ofen overestimate and pad their requests to ensure what actually gets provisioned is adequate. The formal request comes via an IT ticket, and then the waiting begins. Days, possibly weeks go by before they get the resources they need, and all the while they’re unable to iterate on and evolve core business oferings.
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SolidFire_NetApp

FICO Wins Customers with Red Hat OpenStack Cloud

Published By: Red Hat     Published Date: Nov 30, 2015
FICO, a financial services provider, wanted to address small-to-medium business (SMB) and midmarket customer requests for solutions without on-premise installation. To transition from an on-premise model to a cloud- and services-based infrastructure, FICO chose to build an OpenStack® cloud using Red Hat® solutions, including OpenShift by Red Hat and Red Hat Enterprise Linux® OpenStack Platform. As a result, FICO generated US$10 million in sales to new customers, reduced solution time to market by 50%, and lowered storage and overall infrastructure costs.
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fico, smb, customer requests, enterprise applications
    
Red Hat

Improving Web Application Security: The Akamai Approach to WAF

Published By: Akamai Technologies     Published Date: Mar 10, 2016
The web application firewall (WAF) is among the most complex security technologies on the market today. The complexity of managing a WAF includes a pre-defined list of rules to identify thousands of potential exploits, intelligence about new attack vectors, and identifying malicious HTTP requests from legitimate HTTP traffic. Read this white paper to learn how to combine attack detection with threat intelligence using our cloud platform and managed security services to better protect your web applications.
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akamai technology, web application security, http, best practices, security, risk management
    
Akamai Technologies

6 Surefire Ways to Ruin an Admin’s Day

Published By: Staples     Published Date: Oct 13, 2016
Do you have days when you think everyone in the office is trying to drive you nuts? Last-minute requests piling up? Well, hang this list on the refrigerator in the breakroom. They’ll get the point.
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office, breakroom, management, teamwork, etiquette
    
Staples

Flashblade Leveraging All Flash Storage

Published By: Pure Storage     Published Date: Nov 02, 2017
FlashBlade fabric modules implement a unified network that connects all blades to each other and to the data center network. With full connectivity, all blades can serve as client connection endpoints, as authorities that process client requests, and as storage managers that transfer data to and from flash and NVRAM.
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storage systems, network, hardware components, architectural, storage software, integrated software
    
Pure Storage

Don’t Overlook Email When Planning for GDPR Compliance

Published By: Mimecast     Published Date: Nov 28, 2017
Does your organization have a plan for complying with the European Union’s General Data Protection Regulation (GDPR)? If email isn’t a part of that plan, you could face significant challenges, including severe financial penalties. Download now to get the facts about: • Why you can’t compromise when it comes to protection of email data • The challenges presented by Subject Area Requests • How noncompliance could cost your organization more than just money
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gdpr, email compliance, data protection, compliance
    
Mimecast

Your Guide to Document Control

Published By: ETQ     Published Date: Jul 10, 2019
Across all industries, document control is one of the most important processes to get right. It ensures documents are updated and revision-controlled, allowing you to effectively route them for review, approval and distribution. Download now to learn more about the key document processes that drive quality: Document Creation Document Routing, Review and Approval Integration with Employee Training Document Change Requests
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ETQ

Growth without limits: Digital Realty’s journey to becoming a global leader in colocation

Published By: Schneider Electric     Published Date: Apr 20, 2018
Digital Realty needed a globally consistent infrastructure to support their current customer base while allowing for seamless expansion into new markets, all while staying at the top of the fast moving colocation market. Increasing customer requests for visibility needed to be met simply and consistently.
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colocation, expansion, operational visibility, efficiency, data center
    
Schneider Electric

2013 Healthcare IT Trends

Published By: RES Software     Published Date: Mar 26, 2013
With a long list of strategic projects and requests from users to enhance their experience, healthcare IT professionals will need to focus on key trends that will lead to more efficient IT and more satisfied users.
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ehr, healthcare records, patient data, meaningful use, healthcare, trends
    
RES Software

A New Application Development Approach for Today's Speed of Business

Published By: FICO     Published Date: Jun 07, 2016
As IT departments’ lists of backlogged application development projects keep growing, so does the speed of new development requests from line-of-business personnel. For many IT departments, the speed of business — the speed of requests for additional developments — can’t be met under current practices. This inability to keep pace with critical development requests, supporting timely strategy modifications, seriously impacts an enterprise’s profitability. The solution FICO advocates — one that accounts for budget constraints, legacy operational realities and quality assurance — is to empower line-of-business personnel as Citizen Developers, giving them the right set of technology assets to quickly, safely and cost effectively participate in application development.
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FICO

Driving Efficiency Across the Board at Trader Interactive

Published By: Groove     Published Date: May 16, 2018
Trader Interactive provides marketing services and technology solutions to customers across seven verticals. Their customer support team was bogged down with associating support requests with the appropriate cases in Salesforce, and they needed a solution to streamline their work. Now, the customer support team enjoys Gmail integration with Salesforce, and the sales team takes advantage of multi-step campaigns, email tracking, and much more. Overall, they’ve been able to work more efficiently and provide better value to their customers. Let’s check out their story.
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Groove

ITIL Version 3 and the IT Service Catalog

Published By: newScale     Published Date: Jan 30, 2008
Demand for IT services is outpacing the growth of IT budgets. The business constantly requests new services, requires higher service levels, and expects more consistent service delivery. With supply constrained, the only solution is to manage this demand more effectively. The new version of ITIL prescribes essential changes to help IT and the business tackle this difficult task.
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service, service management, service catalog, newscale, itil, service catalog, service catalogue, itil service catalogue, it service catalogue, it management, best practices, sla
    
newScale
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