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Customer Experience Strategy: Meeting Expectations and Changing Dynamics in Service

Published By: Salesforce.com     Published Date: Sep 20, 2013
In 2013 Salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The research was designed to specifically examine new channels for service delivery such as Mobile Devices, Social Media to name a few and the maturity level of Australian organisations in regards to Customer Experience Strategy.
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salesforce, crm, crm solutions, research, best practices, ces, technology, knowledge management
    
Salesforce.com

Customer Insight: Future proofing your colocation business

Published By: Schneider Electric     Published Date: Mar 28, 2019
While enterprises continue to own and operate in-house datacenters, their use of colocation and other outsourcing services is growing fast. Demand for colocation and wholesale datacenters, with their readily available space and power, their professional operations teams and, increasingly, their rich connectivity and value-added offerings, has never been stronger. 451 Research forecasts that the operational square footage of the global colocation and wholesale sector will grow at a healthy 7% CAGR from 2017 to 2020.
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data centers, outsourcing services, schneider electric, colocation data center, data center market
    
Schneider Electric

Customer Insight: Future proofing your colocation business

Published By: Schneider Electric     Published Date: Jun 07, 2019
While enterprises continue to own and operate in-house datacenters, their use of colocation and other outsourcing services is growing fast. Demand for colocation and wholesale datacenters, with their readily available space and power, their professional operations teams and, increasingly, their rich connectivity and value-added offerings, has never been stronger. 451 Research forecasts that the operational square footage of the global colocation and wholesale sector will grow at a healthy 7% CAGR from 2017 to 2020.
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data centers, outsourcing services, schneider electric, colocation data center, data center market
    
Schneider Electric

Customer Sastisfaction 101 - Findings That Show Why It's Key for All Businesses

Published By: LogMeIn     Published Date: Jan 03, 2013
Based on research with more than three hundred companies, the report takes a close look at how live chat is used and measured in support settings, how organisations use live chat to engage with prospects and customers. Read on to learn more.
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environment, support, organizations, live support, customer experience, business goals, live chat success, logmein
    
LogMeIn

Customer Success Story Seattle Cancer Care Alliance

Published By: Cherwell Software     Published Date: Apr 07, 2016
Seattle Cancer Care Alliance (SCCA) serves as the clinical arm for research and treatment studies for Fred Hutchinson Cancer Research Center, University of Washington Medicine, and Seattle Children’s. The organization’s outsourced IT service desk operated adequately, but a desire for financial savings, enriched customer relationships, and improved HIPAA compliance drove SCCA to seek out another solution.
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best practices, customer support, business intelligence, business optimization, business management
    
Cherwell Software

Customer-Facing Identity: Securing and Monetizing Customer Relationships at Scale

Published By: ForgeRock     Published Date: Sep 02, 2014
Watch this Gigaom Research On-Demand Webinar ; we will examine the immediate need to extend identity to customer audiences, the risks of doing so using legacy software, and the most effective path businesses can take to build for the future while recognizing value today.
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forgerock, api, customer service, crm, business intelligence, business data, access management, identity management
    
ForgeRock

Customers Share Real-World Benefits From HP Business Service Management Solutions

Published By: HP - Enterprise     Published Date: Jun 04, 2013
HP Business Services Management (BSM), which includes HP Network Management Center, HP Systems Management, and HP Application Performance Management, is a comprehensive performance management solution designed to enable IT organizations to manage a diversity of in-house and cloud based services at a lower cost to the business. HP commissioned Dimensional Research to interview customers who have deployed HP BSM solutions to obtain detailed feedback on the real world benefits provided by these solutions. Dimensional Research conducted 26 in-depth interviews with HP customers as well as researched documented case studies. This report summarizes those findings.
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business service, management solutions, bsm, business services management, network management, systems management, business intelligence, data integration
    
HP - Enterprise

Cyber Defender Strategies: What Your Vulnerability Assessment Practices Reveal

Published By: Tenable     Published Date: Aug 15, 2018
"What’s your vulnerability assessment style? Are you scanning weekly, monthly or quarterly? And, what does your scanning habit reveal about the maturity of your organization’s vulnerability assessment practices, a critical part of cyber hygiene? These are the key questions Tenable Research set out to answer in our Cyber Defender Strategies Report. We discovered four common vulnerability assessment strategies in use today. These strategies tell us how mature an organization’s vulnerability discovery process is – and help us identify ways to improve. Download the report now to: - Learn what the four vulnerability assessment styles tell us about cyber risk maturity. - Compare your vulnerability assessment strategy to these four common scanning styles. - Find out what steps you can take today to improve your vulnerability assessment strategy – no matter where you are on the maturity scale."
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cyber exposure, vulnerability management, vulnerability assesment, vulnerabiility scanner, cyber risk management, cyber risk, cyber security
    
Tenable

Cylance 2017 Threat Report

Published By: BlackBerry Cylance     Published Date: Jul 02, 2018
The cyberattacks of 2017 proved more numerous, sophisticated, and ruthless than in years past. Threat actors, armed with knowledge stolen from the CIA and tools lifted from the NSA, demonstrated an elevated level of proficiency. WannaCry and NotPetya, two prominent threats from last year, successfully exploited these stolen assets in their assault on systems worldwide. As 2017 progressed, new opportunities developed in ransomware-as-a-service (RaaS), opening the gates of malware-for-profit to everyone. Advancements in fileless attacks provided new ways for threats to hide from once reliable detection methods. Malware features such as polymorphism continued to play a powerful role in evading traditional defenses. The victims of cybercrime ranged from private businesses to the fundamental practices of democracy. France and the United States saw significant data breaches during their recent presidential elections. Several high-profile companies lost their customers’ personally identifiable information to cyberattacks, blemishing their brands and costing them untold millions in recovery operations. This report contains an overview of the threat trends and malware families Cylance's customers faced in 2017. This information is shared with the goal of assisting security practitioners, researchers, and individuals in our collective battle against emerging and evolving cyberthreats.
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cyber attacks, cia, nsa, wannacry, notpetya
    
BlackBerry Cylance

Data & Analytics Maturity Model & Business Impact

Published By: Microsoft     Published Date: Oct 06, 2016
Download the Keystone Research whitepaper to see how top performing enterprises use their IT investments to store, process, and use data to make more effective, real-time decisions. Keystone Research, a global economics and data-driven strategy consulting firm, interviewed senior IT and business decision makers at over three hundred businesses to uncover the relationship between Data & Analytics technologies and business performance. This research shows that companies who have developed the most sophisticated Data & Analytics platforms and apply these capabilities as a regular part of their business enjoy operating margins that are eight percentage points higher than lagging organizations. This translates to $100 million in operating profits on average for the more advanced companies in the sample controlling for factors such as company size and industry vertical.
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microsoft, analytics, data, business impact
    
Microsoft

Data & Analytics Maturity Model & Business Impact

Published By: Microsoft     Published Date: Feb 02, 2017
Download the Keystone Research whitepaper to see how top performing enterprises use their IT investments to store, process, and use data to make more effective, real-time decisions. Keystone Research, a global economics and data-driven strategy consulting firm, interviewed senior IT and business decision makers at over three hundred businesses to uncover the relationship between Data & Analytics technologies and business performance. This research shows that companies who have developed the most sophisticated Data & Analytics platforms and apply these capabilities as a regular part of their business enjoy operating margins that are eight percentage points higher than lagging organizations. This translates to $100 million in operating profits on average for the more advanced companies in the sample controlling for factors such as company size and industry vertical.
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Microsoft

Data & Defense: How to Boost Readiness

Published By: Group M_IBM Q2'19     Published Date: May 23, 2019
Defense and intelligence agencies want to leverage the data they collect so they can use artificial intelligence to enhance readiness – but most who run these programs don’t know how to get started and find it difficult to make the business case to their leadership. In this research report, created by GovLoop in partnership with IBM, which provides innovative technology solutions for national security and military intelligence, you’re going to learn where your peers stand—and some practical tips on how to get started—even if you think your data is “dirty” or not ready for advanced applications.
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Group M_IBM Q2'19

Data Discovery: Strategies and Quantifiable Benefits

Published By: Qlik     Published Date: Aug 12, 2015
This Research Report examines the analytical strategies of organisations currently using data discovery tools and highlights their superior performance in user engagement.
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data discovery, data, data discovery tools, analytics, benefits of using data discovery, data collaboration, data proliferation, data engagement
    
Qlik

Data Hoarding? Stop the Habit or be Buried Alive by your Big Data

Published By: IBM     Published Date: Jan 19, 2017
With organizations keeping larger and larger quantities of data the question will come up that given dropping storage costs, does uncontrolled data growth even matter? It does matter, and in this IBM publication featuring Gartner research you will learn about this ever growing problem and ways for information managers to address solutions.
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ibm, analytics, data, ecm, big data, information governance, enterprise applications, data management
    
IBM

Data Protection in 2017: Cloud is the Future

Published By: Druva     Published Date: Sep 27, 2017
Wondering what data protection will look like in 2017? In this report, ESG provides new research on what is driving the need for better data protection and recovery in organizations of all sizes with major trends pointing to the cloud as the ultimate game changer.
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data protection, data recovery, cloud
    
Druva

Data Replication for Real-time (big) Data Warehousing - A White Paper by Bloor Research

Published By: Informatica     Published Date: Oct 28, 2011
In this White Paper, Bloor Research director Philip Howard discusses how Data Replication can help you deliver active data warehousing for analytics.
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data management
    
Informatica

Data Science Is the Foundation for Contemporary Threat Intelligence

Published By: Akamai Technologies     Published Date: Sep 10, 2019
Contemporary internet threats are sophisticated and adaptable, they continuously change their complexion to evade security defenses. Traditional rigid, deterministic, rule-based security research are becoming less effective. Security research approaches employing data science methods to implement anomalies-based analysis across very large volumes of anonymized data are now essential. This paper will: • Briefly cover security research challenges in today’s threat landscape • Explain why DNS resolution data is a rich resource for security research • Describe how Akamai teams use DNS data and data science to create better threat intelligence • Discuss improvements in threat coverage, accuracy, and responsiveness to today’s agile threats
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Akamai Technologies

Data to Decisions Business and Technology Trends Enterprises Must Track Through 2024

Published By: MicroStrategy     Published Date: Aug 28, 2019
The Constellation AstroChartTM supplies a visual guide of the trends impacting Data to Decisions. After assessing boardroom priorities, organizations should employ AstroCharts to inform portfolio management. This report contains two AstroCharts: one identifying Business Trends and one identifying Technology Trends. The AstroCharts’ vertical axes plot “Organizational Adoption” rates from Mainstream to Early Adopter to Bleeding Edge. Horizontal axes plot “Business Impact,” the impact of the trend on an organization’s business model, from Incremental to Transformational to Exponential. The Constellation AstroChart moves beyond both the hype and constraints of the standard 2 x 2 grid to identify the dynamics impacting the entire market. This report applies Constellation’s AstroChart to the Constellation’s business theme of Data to Decisions. This research domain examines the enablement of data-driven decisions across organizations. Holistic, data-informed decisions require a multidisciplin
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MicroStrategy

Data to Decisions Business and Technology Trends Enterprises Must Track Through 2024

Published By: MicroStrategy     Published Date: Nov 08, 2019
The Constellation AstroChartTM research supplies a visual guide of the trends impacting Data to Decisions. After assessing boardroom priorities, organizations should employ AstroCharts to inform portfolio management. This report contains two AstroCharts: one identifying Business Trends and one identifying Technology Trends. The vertical axes plot “Organizational Adoption” rates from Mainstream to Early Adopter to Bleeding Edge. Horizontal axes plot “Business Impact,” the impact of the trend on an organization’s business model, from Incremental to Transformational to Exponential. The Constellation AstroChart moves beyond both the hype and constraints of the standard 2 x 2 grid to identify the dynamics impacting the entire market. This report applies Constellation’s AstroChart to the business theme of Data to Decisions. This research domain examines the enablement of data-driven decisions across organizations. Holistic, data-informed decisions require a multidisciplinary approach that
Tags : 
    
MicroStrategy

Data to Decisions Business and Technology Trends Enterprises Must Track Through 2024

Published By: MicroStrategy     Published Date: Nov 08, 2019
The Constellation AstroChartTM research supplies a visual guide of the trends impacting Data to Decisions. After assessing boardroom priorities, organizations should employ AstroCharts to inform portfolio management. This report contains two AstroCharts: one identifying Business Trends and one identifying Technology Trends. The vertical axes plot “Organizational Adoption” rates from Mainstream to Early Adopter to Bleeding Edge. Horizontal axes plot “Business Impact,” the impact of the trend on an organization’s business model, from Incremental to Transformational to Exponential. The Constellation AstroChart moves beyond both the hype and constraints of the standard 2 x 2 grid to identify the dynamics impacting the entire market. This report applies Constellation’s AstroChart to the business theme of Data to Decisions. This research domain examines the enablement of data-driven decisions across organizations. Holistic, data-informed decisions require a multidisciplinary approach that
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MicroStrategy

Data Visualization: Making Big Data Approachable and Valuable

Published By: SAS     Published Date: Mar 19, 2013
A Research Report Detailing How Organizations are Using Data Visualization to Succeed with Big Data
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big data, visualization, interactive, data, data visualization, application integration, business activity monitoring, business analytics
    
SAS

Data Warehouse Automation: Nerve Center for a Data-Driven Organization

Published By: Enterprise Management Associates     Published Date: Nov 23, 2015
Join John Myers, managing research director at leading IT analyst firm Enterprise Management Associates (EMA), and Heine Krog Iversen, CEO at TimeXtender, for a discussion on how to improve your organization’s responsiveness to business change and how to adapt to a data-driven environment. Attendees will gain insight on: How data-driven organizations are changing business and technology Which data sources are empowering data-driven organizations and challenging IT departments How IT departments and analytical teams can get ahead of data-driven change How data warehouse automation enables not only data-driven business stakeholders, but proactive IT departments
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data warehouse, data automation, data driven organization, it departments, organization responsiveness, data warehousing
    
Enterprise Management Associates

Database Security and Regulatory Compliance within the Pharmaceutical Industry

Published By: BMC Control M     Published Date: Apr 01, 2009
Listen in as Sentrigo interviews Dr. Charles Popper, who discusses specific data integrity and security requirements for the pharma sector. Dr. Popper will address how to enforce the proper balance of information sharing and database protection, without compromising high-quality research.
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platforms, data management, linux, sap, windows, service oriented architecture, sla, international computing
    
BMC Control M

Databases at Risk

Published By: IBM Corporation     Published Date: Jun 09, 2011
This Research Brief categorizes databases as a "dangerous and growing security gap" - and offers steps to improve database security across the enterprise.
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ibm, guardium, database security, risk, database discovery, vulnerability scanning, penetration testing, user monitoring
    
IBM Corporation

Databerg Report Executive Summary

Published By: Veritas     Published Date: Oct 03, 2016
A study, conducted by research firm Vanson Bourne, covering some 2,550 respondents across 22 countries, looks at the issues surrounding the phenomenon of the Databerg and uncovers how organizations throughout the globe are on track to waste more than $3.3tn by 2020. This report is a must-read for IT executives.
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Veritas
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