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Service-Embedded Network Management

Published By: MASERGY     Published Date: Jul 20, 2007
This paper will explore the problems inherent in an overlay management approach and describe a new approach that allows for the management of the wide-area network to be not only offered as a service, but actually embedded in the network itself, resulting in several incremental benefits to the enterprise.
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ip services, ip networks, network management, voip, it management, system management software, smb network, smb networks
    
MASERGY

The Green Building Imperative

Published By: TRIRIGA     Published Date: Mar 31, 2008
Investments in green building strategies consistently result in significant benefits for organizations today.  Green buildings not only reduce the environmental impacts of natural resource consumption and green house gas emissions, but they also provide economical benefits such as reduced costs, improved bottom-line performance and higher shareholder value.
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green building, tririga, environmental sustainability, dr. romm, tririga, environmental impact, green house gas emissions, emissions
    
TRIRIGA

Understanding and Managing Security Audits

Published By: Ecora Software     Published Date: Aug 15, 2007
Better preparation means better results – Learn how to prepare for an audit; how to develop a self-audit process; how to develop a security template; and much more.
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security audit, audit, auditing, vulnerability assessment, vulnerability management, infrastructure, patch, patch management
    
Ecora Software

Driving to One Percent: Call Analysis/Answering Machine Detection

Published By: Interactive Intelligence     Published Date: Feb 28, 2013
Driving to one percent - In this series, we view this phenomenon from a business perspective and how seemingly minor additions, deletions, or shifts can reap substantive results.
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driving to one percent, call analysis, answering machine detection, interactive intelligence, fdcpa compliance, knowledge management, enterprise applications, business technology
    
Interactive Intelligence

Insurance Contact Centers in the Cloud

Published By: Interactive Intelligence     Published Date: Sep 11, 2013
Contact centers have long played a vital role in the insurance industry. Prospects and customers use them to get product information and quotes and then submit applications. Insurance agents and advisors rely on contact centers to tap into expertise and handle business and technical issues. Policyholders and members make inquiries or changes to their policies, or conduct financial transactions. Claimants call in to report accidents and check on the status of their claims. The list could go on, but the meaning is clear. Contact centers are major contributors to many key parts of the insurance business, especially the parts that require direct interaction with customers or agents. As a result, contact centers now play a critical role in an insurer’s journey toward becoming more customer-centric.
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interactive intelligence, contact centers, insurance industry, prospects, customers, product information, quotes, members
    
Interactive Intelligence

Monitoring Devices Help Protect Princeton Computer Science Facilities Against Intrusion

Published By: Asentria Corporation     Published Date: Sep 04, 2007
More than ever before, IT managers need to secure equipment and facilities against a variety of intrusive conditions that could cripple critical operations, resulting in system malfunctions, loss of data or intellectual property, damage to mission critical hardware or even theft of valuable physical assets. Such conditions often include environmental events, failure of air conditioning systems, power outages, and untoward human actions.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures
    
Asentria Corporation

Maximize the Savings of Call Center Multi-Sourcing (While Protecting Service Levels)

Published By: Echopass     Published Date: Sep 07, 2007
Not all companies that have adopted multi-sourcing have realized the expected levels of savings.  A single over-arching problem is often the cause when multi-sourcing delivers disappointing results in service and/or savings.
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multi-sourcing, call center outsourcing, remote agents, disaster prevention, ip call center, ip contact center, contact center solutions, contact center software
    
Echopass

Critical Success Factors Deploying Pervasive BI

Published By: Informatica     Published Date: Oct 26, 2007
The goal of pervasive BI applications is to take the data that produced the back office ROI of more than 400% and deliver it to front-line employees in a form appropriate to their job functions – with similar results. There are thousands of business process steps in a typical enterprise where pervasive BI insights can be added. What are leading companies doing with pervasive BI?
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business intelligence, database, enterprise data warehouse, data mart, data warehouse, data mining, active data warehousing, active data warehouse
    
Informatica

Employee Fraud within Financial Services

Published By: Actimize     Published Date: Oct 10, 2007
According to the results of Actimize's 2007 Employee Fraud survey, which was managed by Infosurv, an independent research company, financial services institutions know that they have a significant and growing problem with employee fraud and are not fully prepared to handle the threat as attacks from organized crime, dissatisfied staff and financially distressed employees become more sophisticated.
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auditing, audit, finserve, finserv, financial services, data theft, identity theft, data protection
    
Actimize

Self-Service Password Management

Published By: Netwrix     Published Date: Apr 22, 2008
Password practices that improve security are by their nature burdensome to the user, resulting in passwords difficult to remember which are often changed about the same time they have finally become memorized. Yet password security remains a cornerstone of system security: as much as 80% of security breaches take place not through arcane hacking and virus attacks, but through system infiltration facilitated by use of a password.
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netwrix, authentication, passwords, password management, identity theft, fraud, login, access control
    
Netwrix

Protecting Exchange Environments from Spam

Published By: SPAMfighter     Published Date: Nov 27, 2007
This paper will discuss the shortcomings of some established filtering methods and outline how SPAMfighter's community-based approach to filtering can result in it performing much better than competing products and delivering a far superior return on investment.
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spam, anti spam, anti-spam, spamfighter, spam fighter, exchange, productivity, costs
    
SPAMfighter

The Brand Lift of Search

Published By: Mediative     Published Date: Jan 14, 2008
More and more, companies are realizing the importance of creating a strong online presence both in the free organic search results and the paid advertisements that appear alongside those results. The tracking features of website logs and the measurability of pay-per-click ads enable marketers to monitor the traffic of their organic listings and the performance of their online advertising campaigns. However, it's comparatively more difficult to determine how the placement of those search listings and online ads affect consumer brand perceptions.
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search marketing, organic search, buying behavior, buying behaviors, ctr, search, branding, google
    
Mediative

Red Condor: Image Based Spam

Published By: Red Condor     Published Date: Mar 17, 2008
Your network is defenseless against image-based spam attacks. Red Condor reveals how a simple approach can result in a less than 0.01% false-positive rate while achieving long term spam block rates greater than 98%. Get this white paper to arm yourself against the latest malicious email threats. Follow the instructions below and you'll learn the secret to living in a spam-free world.
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image-based, image based spam, spam, image spam, red condor, redcondor, security, anti spam
    
Red Condor

Contact Center Services: Testing & Monitoring Solutions

Published By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. has collaborated with IQ Services to deliver technology independent testing solutions that enhance end-to-end voice process lifecycle management within the contact center. The goal is to ensure a positive customer experience by incorporating voice testing and monitoring into every step of your contact center's life cycle - resulting in confidence that your solution works as designed.
Tags : 
itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems

Leisure, Entertainment and Travel ICT Transition: Harnessing Technology for Competitive Advantage

Published By: Easynet     Published Date: Mar 26, 2008
From the results of recent interviews with LET organisations, IDC positions the industry in the midst of a major transition phase from legacy to next-generation services and technology. This Executive Brief highlights the major technology and business trends taking place in the LET sector, and outlines the advantages of adopting new technologies and services in comparison with other industries.
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leisure, entertainment, travel services, technology, managed networks, easynet, ip networks, vpn
    
Easynet

Selecting an ERP System for Packaging and Printing Operations: A Guide for Executives

Published By: Radius Solutions     Published Date: Apr 29, 2008
Buying an ERP system that doesn't closely fit your business processes can be a costly mistake. This is particularly true if you try to fit a generic manufacturing ERP solution into a packaging/printing business environment. Reworking a non-industry specific system to meet the day-to-day operational needs of a printing/packaging operation requires significant modifications to the core product. The resulting software can end up so heavily customized that it can be difficult and very costly to maintain.
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erp, erp software, erp system, software selection, radius, radius solutions, business analytics, business management
    
Radius Solutions

Actionable Web Analytics Advice

Published By: Yesmail     Published Date: May 13, 2008
Using Web Analytics data to trigger email messages can produce amazing results.  Find out why marketers should be jumping on this opportunity.
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web analytics, yesmail, yes mail, a/b testing
    
Yesmail

iProspect Blended Search Results Study

Published By: iProspect     Published Date: May 20, 2008
Learn how search engine users behave when they conduct different types of searches and are presented with different types of search results within the three largest search engines (in terms of market share): Google, Yahoo!, and MSN.
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iprospect, blended search results, search marketing, search engine optimization, seo
    
iProspect

Chevron: Staying On Top of the Energy Industry

Published By: SchemaLogic     Published Date: Jun 11, 2008
Chevron and its subsidiaries use Microsoft SharePoint 2007 to share and exchange information. Yet, it was still a challenge for offices in one part of the world to use materials created by an office in another part of the world. And, the amount of information, shared electronically, was growing exponentially. As a result, the company faced a bit of chaos and a productivity hurdle that begged for more muscle.
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chevron, schemalogic, oil, gas, collaboration, sharepoint, share point, knowledge management
    
SchemaLogic

The OEE Deficit: Why It Can't Deliver The Results You Require

Published By: ActivPlant     Published Date: Jun 22, 2008
For complex manufacturing environments, OEE (Overall Equipment Effectiveness) falls short when it comes to delivering improvements in productivity. That's because OEE tools were originally developed to measure the performance of stand-alone equipment or the total output of a particular line. Today's enterprises need more. This paper describes an evolution in thinking: focusing on product flow through the process.
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equipment, scm, manufacturing, productivity, output, line output, volume, product lifecycle management
    
ActivPlant

Developing Operating Procedures For Projects Involving Multiple Organizations Using a Linear Respons

Published By: Project Success, Inc.     Published Date: Jun 23, 2008
One of the difficulties of managing projects that involve several (perhaps many) organizations is that the group has no pre-established procedures for handling actions that cross organizational boundaries. With no procedures in place, confusion and miscommunication will result, which will lead to unnecessary delays, wasted resources, and potentially even conflict among the organizations.
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project, project management, project success, psi
    
Project Success, Inc.

6 Strategies for Achieving Email Marketing Success

Published By: Bronto     Published Date: Jan 03, 2013
Email marketing has grown in popularity because it produces results. While in the late 90’s and into 2000, email marketing was new. The accessibility of email now means that marketers must work hard to cut through the clutter.
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esp, email marketing, retail, automation, automated, marketing, digital marketing, software
    
Bronto

Green HPC - Dynamic Power Management in HPC

Published By: Platform Computing     Published Date: Dec 11, 2008
Studies show that data centers are doubling their total power consumption every 5 years.  But have most data centers optimized their energy consumption with the current available solutions? Platform Computing knows there is room in data centers to reduce energy costs by 10-30%. This paper describes strategies for dynamically managing the energy consumption to achieve similar results.
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platform computing, high performance computing, power & cool servers, data centers, blade technology, system management, green strategies, storage
    
Platform Computing

Graduating from Email Marketing to Marketing Automation

Published By: Marketo     Published Date: Jul 30, 2013
Marketing Automation is technology that allows you to nurture leads through automated campaigns. Because marketing automation uses email as one of its methods for engaging customers, we are often asked, “What is the difference between Marketing Automation and Email Marketing?” For small businesses, marketing automation is a tool to take your marketing to the next level while saving your organization’s resources in the long run. Marketing automation builds upon your email marketing strategies to produce superior results. In this paper, we’d like to show you what marketing automation can do for you and help you decide if your organization is ready to graduate to a marketing automation solution.
Tags : 
marketing, marketing automation, email marketing, lead nurturing, small business, smb, crm, application integration
    
Marketo

Wacom Case Study

Published By: YouSendIt     Published Date: Jul 18, 2011
This case study illustrates how replacing FTP servers, CD's and courier services with YouSendit has resulted in a more secure, easier and efficient creative workflow process both internally and with their external vendors and parnters.
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wacom, online file sharing, ftp replacement, send large files, secure file transfer, managed file transfer, file transfer, online file storage
    
YouSendIt
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