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Four Steps Leading to the Intelligent Customer Front Door

Published By: Genesys     Published Date: May 14, 2009
Customer loyalty is a two-way street. Businesses around the world are finding greater success at winning, serving and retaining customers when they are able to respond quickly and effectively whenever they call. Intelligent Customer Front Door (iCFD) is a metaphor that describes a set of applications and technological resources that enable businesses to identify callers and quickly aggregate information about them to assist in successfully resolving their needs. Learn more today!
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genesys, opus, customer loyalty, customer, crm, customer relationship management, retention, intelligent customer front door
    
Genesys

Oh Behave! How Behavioral Analytics Fuels More Personalized Marketing

Published By: Unica     Published Date: Sep 08, 2010
Oh Behave! How Behavioral Analytics Fuels More Personalized Marketing. This FREE report reveals how you can turn web analytics into a powerful enabler of Interactive Marketing. Included is a five-step migration path to Interactive Marketing success.
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unica, behavioral analytics, personalized marketing, interactive marketing, lifecycle management, retention
    
Unica

Obtain Executive Buy-In for Recognition Programs

Published By: Achievers     Published Date: Jan 17, 2014
Today’s workforce is fundamentally changing. Organizations are flatter, more agile, and require even better retention strategies. HR professionals and business leaders agree on the importance of attracting, retaining, and cultivating top talent. An employee rewards and recognition program that has the buy-in and support of business leaders can transform your corporate culture, making your organization a great place to work, building your brand as a top employer, delighting your customers with your service, and reaping the financial benefits that come from Employee Success. Download this white paper, Obtaining executive buy-in for recognition programs, and obtain best practices to sell the vision of a rewards and recognition program to your CFO.
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employee success, employee recognition, employee engagement
    
Achievers

Connecting Talent for Business Results. Enterprise Social Collaboration. What's HR got to do with it

Published By: Jive Software     Published Date: Feb 24, 2014
The workforce is as dispersed as ever – companies are looking to social collaboration to facilitate the engagement once fostered around the water cooler. By understanding the power of social collaboration tools, HR can lead an organization to where the talent is while enabling business success through the success of its people.
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jive, aberdeen group, hr management, hr technology, talent management, recruiting, social business, enterprise social collaboration
    
Jive Software

Challenges in Managing the Customer Life Cycle

Published By: Aria Systems     Published Date: Dec 19, 2012
Maximizing Long-Term Revenue for the Subscription-Based Business
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saas, subscription, management, customer retention, business technology
    
Aria Systems

The Exec’s Guide to Modern Compensation Software

Published By: Payscale, Inc     Published Date: Jun 15, 2018
Leading a successful business means knowing the market, understanding product trends, hiring the right people, enabling those people, staying on top of expenses, making the right investments and countless other responsibilities. One area you may or may not have on your mind is compensation. In today’s tight talent market and ever-increasing competition spurred by technology, the web and globalization, getting compensation right is more important than ever. It impacts recruiting and retention, sure, but it also affects company culture and even your bottom line. It has legal implications, too. With the changing demographics (and expectations) of the current workforce, plus automation opportunities today’s software provides, it’s time to modernize your organization’s compensation. In this guide, we’ll share in detail the reasons you should make modernizing your comp a priority, the value and ROI of implementing modern compensation software and specifically how PayScale’s modern comp solut
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Payscale, Inc

Customer intelligence solutions for insurance

Published By: IBM     Published Date: Aug 08, 2014
Customer intelligence solutions that can enhance customer retention by leveraging advanced and predictive analytics tools to help enable more targeted sales, service and marketing plans.
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insurance, customer intelligence, solutions, customer retention, marketing plans
    
IBM

2016 Salary Guide for Legal Professionals

Published By: Special Counsel     Published Date: Sep 18, 2015
Our 2016 Salary Guide takes an in-depth look at salaries for traditional legal occupations, as well as the most sought-after positions in growing areas such as Information Governance and eDiscovery. Accurate national and local salary data combined with up-to-date job descriptions provide you with the knowledge you need to engage, hire and retain premier legal professionals.
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legal industry, legal talent, recruitment, job market, salary data, retention, legal talent
    
Special Counsel

15 Essential KPI's of the Revenue Lifecycle

Published By: ServiceSource     Published Date: Sep 15, 2015
The principle “what gets measured gets managed” dictates that by simply examining an activity, you can get a handle on it and find ways to improve it. However, not all metrics are created equal—meaning not all things that can be measured will give you the ability to proactively take action in a timely manner. Case in point: If you measure the effectiveness of your customer success and recurring revenue growth programs based only on retention, churn, renewal or attrition rates, then you have a problem. These are very important metrics, and they are definitely key to your business. The problem is that these metrics can only tell you if you have a problem, which you often discover only after it is too late to affect real change.
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ServiceSource

The 2015 Revenue Lifecycle Maturity Study

Published By: ServiceSource     Published Date: Sep 15, 2015
Companies that take a more sophisticated approach to customer success, revenue retention and revenue growth after the initial sale earn 46 percent more revenue compared to their less sophisticated peers, according to a global study conducted in 2015 across software, hardware, SaaS and life sciences companies. The study highlights the urgent need for companies to consider the full range of customer success and revenue growth activities after the initial sale—collectively called the “revenue lifecycle”—which includes onboarding, adoption, upselling/cross-selling, retention and renewal. The study shows that a company that improves people, processes, technology, data and KPIs in the revenue lifecycle can expect to improve renewal rates by more than 31 points.
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ServiceSource

Using Analytics to Achieve the Greatest Value for Workforce Initiatives

Published By: SumTotal, a Skillsoft Company     Published Date: Aug 24, 2015
Read this report to learn how measurement takes a front seat in communicating the importance and pertinence of training to core business objectives.
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analytics, emerging talent, employee engagement, retention, leadership, workforce initiatives, business strategy
    
SumTotal, a Skillsoft Company

The One Overlooked Key to Retail Success

Published By: MuleSoft     Published Date: Oct 13, 2015
The retail world is being transformed by e-commerce, mobile devices, and more competition than ever before. Retailers are using numerous customer-facing and back-office mobile apps, SaaS applications, and legacy systems — all of which are generating more data than ever before about their customers, providing valuable intelligence to create greater customer lifetime value, brand loyalty, and cross-selling across brands and products. Learn how harnessing that data can help retailers cut costs, retain their customers and generate more revenue.
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retail success, cut costs, customer retention, revenue growth, enterprise applications
    
MuleSoft

The CMOs Guide to Marketing Performance Management

Published By: Bizible     Published Date: Jun 09, 2017
Companies that excel at marketing performance management focus on the measurable outcome of marketing: revenue, deals, and retention. Learn more about developing the right MPM framework for your organization.
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marketing performance management, marketing performance, marketing measurement, marketing planning, marketing plan, marketing roi, marketing revenue, revenue marketing
    
Bizible

11 Obstacles to B2B Business Growth

Published By: Magento     Published Date: Feb 13, 2018
Commerce is permanently altering the way B2B businesses work- from customer acquisition to customer retention, and from order fulfillment to building a relationship with customers. From our experience of working with B2B companies across industries, we have curated a list of 11 most common obstacles to B2B eCommerce success, including: Thinking About eCommerce In Isolation Ignoring Customer Experience No Advanced Analytics Failure Maintain and Improve Systems
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Magento

2017 Global State of customer service report

Published By: Microsoft     Published Date: Jul 20, 2018
EXPECTATIONS FOR CUSTOMER SERVICE CONTINUE TO RISE AROUND THE GLOBE Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement. Regardless of industry, service organizations are a customer engagement focal point for brands around the world. Our r
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Microsoft

The Secret to a Lasting Relationship: How Proactive Customer Contact Improves Customer Satisfaction

Published By: Interactive Intelligence     Published Date: Feb 14, 2012
Read what companies are doing to make PCC initiatives an integral part of their unified communications and customer retention strategies, from Mathew Erickson, senior product manager for outbound solutions at Interactive Intelligence,
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call center management, call center software
    
Interactive Intelligence

Using Real-Time Speech Analytics to Turn a Negative Experience into an Extended Revenue System

Published By: Interactive Intelligence     Published Date: Apr 23, 2014
In a contact center environment, real-time analytics provide the live information needed to respond to difficult situations before a customer, a sale, or an opportunity is lost. Scott Bakken and David Patchen from MainTrax and Brandon Rowe from Interactive Intelligence discuss how real-time analytics help your business operate at optimal levels and experience increased growth and reduced costs.
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interactive intelligence, real time speech analytics, contact centers, data centers, real time analytics, productivity, revenue, retention rates
    
Interactive Intelligence

Find the balance between data security and availability.

Published By: IBM     Published Date: Oct 23, 2009
In the IBM white paper, "Achieving end-to-end information security: Five critical steps," you'll learn a more sophisticated approach to information security.
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data security, ibm, information security, data retention, service management, security management, risk management, tivoli
    
IBM

FISMA Best Practices: Overcoming Persistent Weaknesses Through Effective Security Compliance

Published By: netForensics     Published Date: Jan 04, 2008
Securing Federal information and systems is an ongoing challenge. By implementing comprehensive security compliance management methods for data collection, retention, monitoring and reporting, federal agencies can successfully demonstrate a sound framework that meets FISMA requirements.
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fisma, fisma compliance, information protection, data protection, monitoring, information management, regulations, regulatory compliance
    
netForensics

Benefits of a ContentAware Architecture in Protecting Enterprise Data

Published By: SEPATON     Published Date: Mar 11, 2008
Today’s enterprise faces a convergence of data protection challenges. Addressing them means extending online data retention, enabling deduplication, and simplifying operations. This report outlines how ContentAware VTL and deduplication solutions from SEPATON uniquely address these challenges.
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sepaton, backup, data protection, virtual tape library, vtl, network architecture, backup and recovery
    
SEPATON

Gartner Magic Quadrant for Secure Email Gateways, 2011

Published By: Proofpoint     Published Date: Apr 06, 2012
Gartner, Inc. positions Proofpoint in the Challengers quadrant in its 2011 Magic Quadrant for the Enterprise Information Archiving (email archiving, file archiving, social media archiving, retention management, eDiscovery, search, legal hold) market.
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gartner, email archiving, archive email, eia magic quadrant, gartner, search, ediscovery, legal hold
    
Proofpoint

Email archiving and storage management solution for compliance, retention and electronic discovery

Published By: DocuLex     Published Date: Jan 01, 2001
Simply the most cost efficient option for securing your organizations email awaiting data discovery and fulfilling regulatory compliance.
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storage management, compliance, retention management, electronic discovery, regulatory compliance, retention, backup and recovery, ip storage
    
DocuLex

7 Key Criteria for Choosing a Managed File Transfer Solution

Published By: YouSendIt     Published Date: Sep 17, 2008
Sending presentations, audio, video, or graphics files can jeopardize your network’s security. Now learn why you should never use FTP or conventional email to send oversize files; how managed file transfer makes networks safer; and how to avoid email compliance hassles. Don’t let large files become a security issue—download this white paper now.
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promo code: wp1, file transfer, attachment, email, ftp, security, powerpoint attachment, mp3 attachment
    
YouSendIt

7 Key Criteria for Choosing a Managed File Transfer Solution

Published By: YouSendIt, Inc.     Published Date: Sep 17, 2008
Sending presentations, audio, video, or graphics files can jeopardize your network’s security. Now learn why you should never use FTP or conventional email to send oversize files; how managed file transfer can make your network safer; and 7 key criteria to look for. Plus, find out how to avoid email compliance hassles using tracking and traceability. Transferring large files could be a potential security issue. Download this white paper now and learn how to prevent it.
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promo code: wp1, file transfer, attachment, email, ftp, security, powerpoint attachment, mp3 attachment
    
YouSendIt, Inc.

Ten Tips for Increasing Operational Efficiency

Published By: Cisco     Published Date: Jan 29, 2009
The following are 10 tips for using network technology to help your business increase operational efficiency, reduce costs, improve customer satisfaction, and stay ahead of the competition.
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cisco, increasing operational efficiency, boost operational efficiency, mobile employees, smb employees, secure wireless access, outsource it tasks, improve employee retention
    
Cisco
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