retention

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The Total Economic Impact Of Click to Call And Click to Chat

Published By: ATG, Inc.     Published Date: Oct 07, 2010
This 24-page study, aggregates the results of six large online companies (three retailers and three leading airlines), to measure the cost and ROI of these contact methods.
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atg, roi, customer retention, contact management, online chat, click to call, call center management, call center software
    
ATG, Inc.

Candidate Experience Whitepaper: Why Retention Starts with the Offer Letter

Published By: TalentWise     Published Date: Jan 17, 2014
Your hiring process directly impacts your retention rate. Did you know 22% of employees leave an organization within the first 45 days? Your hiring process is an employee's first exposure to your corporate culture. Get it right. There is no second chance to make a first impression. Download our whitepaper to learn more about improving retention right from the start.
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candidate experience, employee retention, talent management, hr management, human resources management
    
TalentWise

Wristband Formatting Best Practices: Key Considerations for Improving Patient Care

Published By: Zebra     Published Date: Jul 10, 2014
Maximizing patient safety and improving the quality of care is the ultimate goal for healthcare providers. Doing so requires staying within regulatory compliance, while also advancing staff retention and meeting fiscal constraints. Barcode technologies provide a “virtual voice” to patients, applications and workflows. Barcoding accomplishes this by laying a solid foundation for enhancing patient identification, providing visibility into medical practices, and driving efficiencies throughout healthcare applications, and is an integral part of electronic medical record (EMR) adoption. Download to learn more!
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zebra, patient safety, closed loop process, malpractice, misdiagnosis, error costs, financial implications, caregiver
    
Zebra

Good Push Index

Published By: Urban Airship     Published Date: Apr 17, 2014
In our latest Good Push Index data study (examining more than 2,400 apps and 500 million push notifications), we reveal how push messaging influences mobile app users’ behavior, measuring both engagement and retention over a six-month period.
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urban airship, gpi, good push index, mobile marketing, mobile, mobile app, push notifications, customer engagement
    
Urban Airship

Wiley: Object Storage for Dummies

Published By: NetApp     Published Date: Sep 19, 2013
Learn how to maximize the business value of your data by having a storage infrastructure that will easily address long-term retention policies, finds and retrieves content quickly from long-term repositories, and uses object storage efficiently.
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wiley, object storage, business value, data, big data, enterprise data, application integration, analytical applications
    
NetApp

Top 10 Enterprise Mobile E-Signature Requirements

Published By: E-SignLive by Silanis     Published Date: Oct 02, 2013
While we tend to think about mobility largely as a consumer phenomenon, it is also changing how the workforce carries out business. With so much being done beyond traditional office walls, many insurance companies, financial service organizations and even government agencies are adopting mobile devices as productivity tools and developing enterprise apps for these devices. Electronic signature technology is pivotal to enabling mobile transactions beyond just informational apps. Not only in terms of straight-through processing (STP), but also for full compliance, legal enforceability and record retention. With most organizations’ mobile strategies still in the early stages, this article provides a starting point to help you better understand mobile e-signatures for business. It reviews the top 10 capabilities that businesses need in order to properly equip their customer-facing workforce with mobile e-signing.
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ipad, mobility, apple, e-signatures, esign, marketing, enterprise, cio
    
E-SignLive by Silanis

Communicating to Win and Keep Customers

Published By: Vindicia     Published Date: Sep 23, 2014
Vindicia has witnessed numerous best practices working with innovative digital businesses and noticed that companies that communicate the most effectively tend to follow three key practices consistently. This ebook give you three essential communication practices.
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communication lifecycle, social network, communication practices, recurring billing, customer communication, consumers, digital goods, promotional offers
    
Vindicia

Get Started with Email Marketing! 10 Ideas That Really Work

Published By: Constant Contact     Published Date: Apr 02, 2015
With over 600,000 customers, Constant Contact has seen what works for small businesses. In this guide, we’ll show you 10 proven ways email marketing can help you do more business. We’ll show you why smart small businesses use email marketing to drive repeat business and word-of-mouth referrals. We also have the tools you need to do email marketing effectively and stay compliant with legislations like the Canadian Anti-Spam Legislation (CASL). Whether you plan on doing email marketing yourself or having someone do it for you, you’ll be set up for success.
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constant contact, email marketing, email marketing strategy, customer retention, customer engagement
    
Constant Contact

Osterman Research: Why You Must Archive Business Content And What You Can Do With It

Published By: Mimecast     Published Date: Dec 20, 2018
The right solution for archiving electronic content provides the foundation supporting the conventional, defensive applications for data retention such as compliance and e-discovery; but also the proactive applications that enable competitive and other advantages. Sponsored by Mimecast, this paper from Osterman Research details how archiving trends and use cases are changing and key recommendations on building a next-generation solution.
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Mimecast

Gartner Research: Strengthen E-Discovery Readiness To Reduce Cost And Risk

Published By: Mimecast     Published Date: Dec 20, 2018
According to Gartner, E-discovery readiness is an initiative that spans legal, IT and business stakeholder concerns and can also unify and align with archiving and data management strategies. To reduce risk and exposure, an E-discovery plan should be proactive and holistic instead of reactive and time pressured. This newsletter, “Strengthen E-Discovery Readiness to Reduce Cost and Risk” features Gartner research and offers guidance on the considerations for and E-discovery action plan, such as retention schedules, access rights, privacy concerns and security controls.
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Mimecast

Your most crucial conversation

Published By: Adobe     Published Date: Sep 28, 2016
Download our new guide, Your Most Crucial Conversation, to learn how you can use personalized, real-time offers to give your customers what they need, right when they need it—so you can earn their trust and keep them coming back for more. Read the guide to discover how to: - Break down internal silos and speak consistently to customers - Deliver contextually relevant experiences for upsell, cross-sell, loyalty and retention - Make the transition to real-time personalization?
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adobe, marketing, marketers, customers, customer engagement, customer loyalty, customer retention
    
Adobe

Using HP StoreOnce Backup Systems with Data Protector v6.2 for Microsoft Hyper-V Protection

Published By: Sponsored by HP and Intel®     Published Date: Nov 05, 2012
Today, there are many backup and recovery solutions aimed at protecting Hyper-V virtualized environments. Read this white paper to learn how HP StoreOnce backup systems provide a data protection platform that uses deduplication for data retention.
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storeonce, deduplication, data retention, data management, business technology, data center
    
Sponsored by HP and Intel®

The Economic Necessity of Customer Service

Published By: Art Technology Group, Inc     Published Date: Feb 02, 2009
Written by: Forrester Research and Sponsored by:  Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
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art technology group, importance of customer service, necessity of customer service, customer retention, proactive chat, agent-customer co-browsing, online customer communities, unified communications
    
Art Technology Group, Inc

What Your Workforce Needs and How You Can Provide It

Published By: Cornerstone OnDemand     Published Date: May 15, 2015
This infographic shows how to guarantee employees reach their potential through applying a talent management strategy.
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employee potential, talent management strategy, employee engagement, human resources, hiring, employee retention
    
Cornerstone OnDemand

Tap into Customer Insights - How Technology can Drive Feedback Initiatives

Published By: CrowdCompass by Cvent     Published Date: Jun 01, 2011
With the right technology, it can be easy to collect customer feedback, improve satisfaction metrics and increase customer retention. But you need to have the right tools.
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cvent, web surveys, online surveys, feedback management, feedback software, market research, enterprise feedback management, marketing research
    
CrowdCompass by Cvent

Onboarding 2013 - A New Look at New Hires

Published By: IBM     Published Date: Sep 30, 2013
This study of 230 organizations, conducted in January and February 2013, will explore the best practices organizations use to transform basic new hire orientations into strategic initiatives and how they leverage world-class technology to boost productivity, engagement, and retention.
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aberdeen group, onboarding, employee onboarding, benchmarking, human capital, human capital management, human resources, hcm solutions
    
IBM

Secrets to Corporate Communications Success

Published By: IBM     Published Date: Oct 01, 2013
Engaging Your Employees & Improving Adoption and Retention of Key Business Messages Today's Corporate Communications leaders are tasked with making their employees smarter about your company's business, elevating their engagement and knowledge around your brand in ways that are impactful, memorable and enables retention of the key messages. Yet in a recent CMO Study conducted by IBM Institute For Business Value, only 20% of CMO's believe that the corporate character and brand are fully understood by the organizations employees. Join us for a 60-minute webinar to discover how how other companies are successfully creating advocates out of their employees and help them to better understand their corporation's key messages through the use of new and exciting technologies.
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corporate communications, social business, employee learning, employee retention, human resource management, cmo, workforce management, smarter workforce
    
IBM

The Social Imperative in Workforce Skills Development

Published By: IBM     Published Date: Sep 30, 2013
Using social technologies, organizations can develop a workforce development program where employees can develop skills on the job by collaborating with experts and sharing tacit knowledge. This white paper shows how organizations that develop a social learning program can improve employee engagement, reduce attrition and decrease the amount of time employees waste searching for expertise and information.
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workforce, workforce management, social business, social learning environment, social learning, social technologies, skills development, employee retention
    
IBM

Building a Smarter Workforce in Today’s Global Economy

Published By: IBM     Published Date: Sep 30, 2013
In a “talent-constrained” economy, attracting and engaging highly talented people, developing globalleaders, improving and sharing new skills, and keeping people aligned and working together are major challenges. In this report, we discuss how new approaches and a new science of human resources have emerged to develop a “smarter workforce,” resetting the bar on talent, learning, and leadership strategies.
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smarter workforce, workforce management, workforce, global, global businesses, recruiting, human resources, data analysis
    
IBM

Recruit, Hire and Onboard the Right Talent

Published By: IBM     Published Date: Sep 30, 2013
Recruiting, Hiring and Onboarding the Right Talent Really Matters. All organizations want to hire the best people for key positions, but many fall short because they are not able to define precisely the jobs or the competencies necessary to do them well. In this report, we discuss strategies for how organizations can perform optimally and compete successfully by hiring and onboarding the best talent the first time.
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ibm, recruiting, hiring, onboarding, human resources, human resources solutions, human resources technology, employee retention
    
IBM

Anatomy of a Siebel CRM Archiving Project

Published By: IBM     Published Date: Feb 18, 2009
This white paper explains how the seven basic principles for managing enterprise application data can help your organization: Establish effective policies for full-lifecycle enterprise data management to control data growth and lower storage costs; Meet service level goals to achieve the timely completion of key business processes for mission-critical applications; Support data retention compliance initiatives and mitigate risk for audits and e-discovery requests; Implement scalable archiving strategies that easily adapt to your ongoing business requirements.
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ibm integrated data management, siebel crm, archiving project, service level goals, data retention compliance, archiving strategies, ibm optim data growth solution, rapid data growth
    
IBM

Anatomy of an Oracle E-Business Suite Archiving Project

Published By: IBM     Published Date: Feb 18, 2009
This white paper explains how the seven basic principles for managing enterprise application data can help your organization: Establish effective policies for full-lifecycle enterprise data management to control data growth and lower storage costs; Meet service level goals to achieve the timely completion of key business processes for mission-critical applications; Support data retention compliance initiatives and mitigate risk for audits and e-discovery requests; Implement scalable archiving strategies that easily adapt to your ongoing business requirements.
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ibm integrated data management, oracle e-business suite, business-critical erp applications, archiving project, service level goals, data retention compliance, archiving strategies, ibm optim data growth solution
    
IBM

Anatomy of a JD Edwards EnterpriseOne Archiving Project

Published By: IBM     Published Date: Feb 18, 2009
This white paper explains how the seven basic principles for managing enterprise application data can help your organization: Establish effective policies for full-lifecycle enterprise data management to control data growth and lower storage costs; Meet service level goals to achieve the timely completion of key business processes for mission-critical applications; Support data retention compliance initiatives and mitigate risk for audits and e-discovery requests; Implement scalable archiving strategies that easily adapt to your ongoing business requirements.
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ibm integrated data management, jd edwards, business-critical erp applications, archiving project, service level goals, data retention compliance, archiving strategies, ibm optim data growth solution
    
IBM

IBM Integrated Data Management Tools for DBAs

Published By: IBM     Published Date: Feb 18, 2009
Let’s face it, DBAs have a tough job.  DBAs must manage a complex set of tasks including ensuring high performance and availability, maintaining business critical production applications and managing changes. 
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: ibm integrated data management, dbas, performance monitoring, data management tools, data retention, data growth, enterprise applications, data management
    
IBM

The Growing Archiving Dilemma

Published By: Mimecast     Published Date: Apr 16, 2009
According to industry analysts, email volume in organizations is growing by more than 30% annually, and the average user receives 7MB of data per day via email. if not more. As a result of this growth, the handling of email has become a critical business, IT and regulatory issue - driving the need for email archiving solutions. Most organizations looking for an email archiving solution are motivated by four reasons: mailbox/server management, compliance/records retention, eDiscovery/litigation support, and knowledge management/IP protection. In addition to these challenges, IT departments want to know how to control costs of the email environment, while keeping important data accessible for business, legal and regulatory users.
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mimecast, saas, email solutions, email managemeng, archiving, ediscovery, mailbox, compliance
    
Mimecast
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