retention

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The Ecommerce Quarterly (EQ3 2014): Q3 Benchmark Data

Published By: Monetate     Published Date: Dec 18, 2014
You have 60 minutes to capture your website visitor’s attention. Within that timeframe, nearly 75% of your customers will visit your site, make a decision on what to buy, and complete the checkout process. If they don’t, chances are, they’ll move on. Regardless of the device a customer uses or the channel from which a customer is referred, nearly 75% of all purchases will be made in that window. And you’ll end up learning whether your customer acquisition and retention costs were worth it. Given the enormity of this statistic, we’re taking an in-depth look at that first hour in this EQ: that happens when, how customers behave, and what you should be doing to convert the most customers possible.
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retention costs, benchmark data, customer acquisition, ecommerce quarterly
    
Monetate

Weighing the Risks: Hospital Scales, Accuracy and Safety

Published By: Health O Meter     Published Date: Mar 08, 2016
When was the last time you really thought about your hospital’s scales? Most patients will step on a scale as part of their hospital visit. Caregivers record weight to track health, measure fluid retention, or calculate medication dosages. While many scales function well, overlooking your hospital’s scales can be costly.
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asset management, hospital products, cost optimization, product management
    
Health O Meter

Add Value to Your Talent Strategy: Recruiting and Retention Are Crucial for Value Creation

Published By: Oracle HCM Cloud     Published Date: Oct 30, 2017
"There is a correlation between employee turnover and profitability. The lower the turnover, the higher the profitability. Your ability to hire the right talent at the right time at the right salary ? and retain them will be the key to your success. Download this guide to see how you can jump off the hire/rehire treadmill; attract and hire the best talent and get them working productively over the long term. "
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profitability, employee turnover, hire, rehire
    
Oracle HCM Cloud

Millennial Learning Myths and Misconceptions Prescriptions for a Modern Learning Strategy

Published By: Skillsoft     Published Date: Dec 06, 2016
Millennials are the first true “digital natives,” and because of this, they are often associated with driving new work practices and expectations. However, it is actually the ubiquity of technology, the accelerated pace of work and our consumer experiences that are driving new work practices, not millennials. New research tells us that to be engaging, L&D teams need to focus on modern learning rather than millennials.The formula for modern learning is: • Learner-centric • Micro/modular • Varied treatments • Retention-driven • Embedded • Mobile Download “Millennial Learning Myths and Misconceptions Prescriptions for a Modern Learning Strategy” for tips for enabling modern learning at your organization.
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learning, engagement, millennials, learning and development, knowledge management
    
Skillsoft

The Hidden Goldmine in Hospital Marketing

Published By: Evariant     Published Date: Nov 08, 2018
Healthcare CRM allow marketers to implement precision marketing techniques to target patients most likely to need a service, align to and improve the patient journey, and engage patients to drive loyalty and retention. Every hospital and healthcare system benefits from a correctly implemented CRM solution as it helps organizations build engaged and loyal audiences. Download this guide to learn to improve your marketing engine through the use of a healthcare CRM.
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healthcare crm, patient acquisition, precision marketing, healthcare consumer data
    
Evariant

Beyond the EHR: Cultivating Patient Engagement and Loyalty through CRM

Published By: Evariant     Published Date: Nov 08, 2018
Many healthcare executives initially looked to their HER/EMR systems and patient portals to engage patients. But these technologies are not the complete solution. This eBook explores what your enterprise tech stack needs to look like to properly find, guide and keep patients for life through meaningful engagement.
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patient engagement, patient loyalty, patient retention, healthcare crm, electronic medical records
    
Evariant

20 CXM Experts on the Future of Customer Experience

Published By: Sprinklr     Published Date: Nov 22, 2016
CXM is the process of providing unforgettable experiences to your customers at every touchpoint – online, on the phone, on social, and in person. It’s the future of every business operating in a networked world. So where do you begin?
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customer service, customer experience, customer retention, voice of the customer, social customer service, social customer care, customer care
    
Sprinklr

The Future of Customer Service

Published By: Sprinklr     Published Date: Nov 29, 2016
A whitepaper that discusses the impact of social media on customer service models, and how companies need to shift their strategy to effectively manage customer experience.
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customer service, customer experience, customer retention, voice of the customer, social customer service, social customer care, customer care
    
Sprinklr

The New Customer Journey is Just Beginning

Published By: Progress     Published Date: Oct 09, 2017
"The customer experience is incredibly important to business success and is often tied to customer engagement, retention rates, revenue, purchase frequency and overall loyalty. Today, the customer journey is incredibly complex, with everything from geographic location to data quality influencing the customer experience. As a result, brands may not be making the most of their customer experiences. However, with a mix of new technology combined with best practices, companies can regain control of the customer journey and create memorable experiences for their customers. "
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Progress

Big Data for Marketers

Published By: RedPoint Global     Published Date: May 11, 2017
Practical perspectives on leveraging data to grow sales, cut costs, up-sell more effectively and make better decisions. Marketers overwhelmingly agree they have access to more than enough data. The problem is finding actionable ways to utilize data that is collected across all customer interaction points to better engage with customer and increase lifetime customer value. This white paper explores the relevance of big data for marketers: what they need to know and the steps they should take today to embrace data and analytics to position their organizations for success today.
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customer retention, customer experience, real-time personalization, customer insights
    
RedPoint Global

An Innovative Approach to Strategic Talent Management in the Cloud

Published By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 12, 2017
As the world emerges from global recession, it’s clear that today’s talent management challenges are dramatically different from the ones businesses faced even a few years ago. PwC’s annual global survey of CEO found that a full 63 percent of those surveyed are concerned about the future availability of key skills.
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talent management, cloud, talent acquisition, employee retention
    
Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017

Leading Performing Arts Center increases employee productivity via SharePoint online

Published By: Longi Engineering     Published Date: Jan 23, 2018
Longi Engineering, a leading Microsoft SharePoint partner, was engaged to assist a leading Performing Arts Center in implementing an organizational SharePoint intranet to allow them to increase employee collaboration, automate previously manual processes and collaborate more effectively. The organization faced numerous challenges such as document management, legal contract workflow, records retention and labor intensive/error prone manual processes.
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software development, it consulting services, net software solutions, microsoft sharepoint
    
Longi Engineering

SHRM Research: Flexible Work Arrangements

Published By: Cisco     Published Date: Dec 27, 2017
Flexible work arrangements (FWAs) can come in many forms, including telecommuting, compressed workweeks and flexible scheduling that allows employees to perform tasks outside of core business hours. Improvements in technology have made FWAs possible for a broader segment of the labor force, but some of these arrangements have yet to achieve widespread acceptance in many organizations’ workplace cultures. However, SHRM research shows that participation in some FWAs has risen in recent years, and these measures have yielded positive results for companies’ recruitment and retention efforts, as well as their employees’ development and productivity.
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Cisco

The 7 Habits of Highly Effective Mobile Marketing Campaigns

Published By: Swrve     Published Date: Mar 07, 2016
Download this white paper to find out 7 things you need to be doing to get your users engaged, and driving true retention and revenue.
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mobility, mobile marketing, mobile engagement, customer engagement, customer experience, mobile marketing campaigns, mobility, mobile computing
    
Swrve

The 8-Ball of Customer Portfolio Segmentation for Finance

Published By: Dun & Bradstreet     Published Date: Oct 21, 2016
Finance’s immediate concerns--cash flow, profit margins, customer satisfaction, retention and investor relationships—focus your attention on the finance imperatives—navigating risk effectively and identifying opportunities. Improved cash flow, collaboration and profit are all potential outcomes of wielding your pool cue of portfolio segmentation in just the right way. We’ve given you some pro tips on what to avoid, as well as some effective tips for winning at this highly complex game. Download now!
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Dun & Bradstreet

Offsetting labor challenges with finance and accounting outsourcing

Published By: RSM US     Published Date: Jan 04, 2018
Several economic factors are significantly impacting the hiring and retention practices for key finance and accounting personnel in every industry. However, many successful middle market companies are counteracting these challenges by leveraging outsourcing strategies to gain efficiency, overcome staffing difficulties and better manage costs. A significant shift is currently occurring with some economic indicators, as demonstrated in the recent RSM US Middle Market Business Index. Salaries are expected to rise in the next year, with hiring increasing and unemployment subsequently falling. With these challenges in mind, competition for talent is rising, and middle market organizations will face numerous risks when looking to attract and retain skilled finance and accounting personnel.
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finance outsourcing, accounting outsourcing, outsourcing strategies
    
RSM US

How can you avert the driver staffing crisis?

Published By: HERE Technologies     Published Date: Jun 20, 2019
Driver recruitment and retention are proving to be major problems for the trucking industry. The truck driver shortage is worse than ever. While there isn’t a single root cause, a combination of factors is causing truck drivers and fleet owners alike, to look within the industry to make a change. Truck driver turnover is at an all-time high. At the end of 2018, turnover rates for large truckload carriers was a staggering 87% and for smaller carriers it was 72%. This leaves fleet owners and trucking companies trapped in constant recruitment mode. This eBook empowers fleet owners with effective strategies to improve recruitment and retention within their fleets. Download your free eBook to discover Effective ways to offer benefits, incentives and competitive pay Strategies to increase truck driver safety with technology How to capture two hidden talent pools
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location data, transport & logistics, location services
    
HERE Technologies

La Planification des Successions : En quoi Est-ce Indispensable?

Published By: Lumesse     Published Date: Feb 13, 2015
This White Paper illustrates the real challenge of retention and development of talent in the UK.
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retention and development of talent, mobility of talent, talent control, succession management, robust succession planning
    
Lumesse

Nachfolgeplanung: Warum ist sie so wichtig?

Published By: Lumesse     Published Date: Jun 05, 2015
This White Paper illustrates the real challenge of retention and development of talent in the UK.
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retention and development of talent, mobility of talent, talent control, succession management, robust succession planning
    
Lumesse

The Impact of the New FRCP Rules on Your Business

Published By: mindSHIFT     Published Date: Nov 29, 2007
Have you adjusted your data retention policies and electronic discovery procedures to comply with the new Federal Rules of Civil Procedure (FRCP)? Learn how email archiving can help you with these electronic discovery requirements.
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frcp, secure content, secure data, data protection, database security, compliance, frcp compliance, data governance
    
mindSHIFT

Gen Y Will Impact Your Future Growth. Report Shows How.

Published By: Taleo     Published Date: Apr 11, 2011
The next generation of employees will have a huge impact on your workplace. Generation Y is more connected than ever. Gen Y expert Ryan Healy answers many of the questions HR professionals have about this distinctive group.
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ryan healy, brazen careerist, generation y, gen y, workplace, taleo, diversity, generation mix
    
Taleo

Reaching The New Consumer: The Multichannel Shopper

Published By: Neustar     Published Date: Aug 20, 2012
TARGUSinfo introduces you to the buying behaviors and patterns of today's insurance consumer and explores the recent shifts impacting the acquisition and retention of policyholders.
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web optimization, visitor experience, website customization, offer customization, website segmentation, marketing analytics, site personalization, site optimization
    
Neustar

CMO's Guidebook to Target and Acquire the Multi-Channel Insurance Customer

Published By: Neustar     Published Date: Feb 27, 2013
Neustar® Information Services introduces you to the buying behaviors and patterns of today’s insurance customer and explores the recent shifts impacting the acquisition and retention of policyholders.
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web optimization, visitor experience, website customization, offer customization, website segmentation, marketing analytics, site personalization, site optimization
    
Neustar

The Future of IT: From Chaos to Service Automation

Published By: ServiceNow     Published Date: Nov 22, 2013
Three IT transformations can help IT get its own house in order to become the proactive partner of the business. By applying these concepts, IT departments at major enterprises are changing the way they engage with their business peers.
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servicenow, enterprise it, service automation, applications, service consolidation, standardization globalization, consumerized service experience, customer retention
    
ServiceNow

6 Ways to Maximize Your Service Award Investment

Published By: BI WORLDWIDE     Published Date: Nov 18, 2015
As we head into a new year, here are the latest trends to ensure your employees get recognized at the right time - and with the right message - in an impactful way.
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recruitment, retention, employee engagement, service anniversary experience, service award, service award investment, employee recognition
    
BI WORLDWIDE
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