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The Chemistry of Employee Engagement

Published By: Glint     Published Date: Sep 26, 2017
This white paper explores the data-driven strategies of innovative organizations who leverage employee engagement as a strategic weapon to improve productivity, retention, and corporate performance. It looks at different ways of measuring engagement, how common challenges in building engagement programs have been overcome by well-known enterprises, and offers real-life examples from HR executives.
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employee engagement, hr metrics, employee engagement survey, employee engagement strategies, employee engagement strategy
    
Glint

The CIO's Guide to Fixed Mobile Convergence

Published By: BlackBerry     Published Date: Apr 13, 2010
Equipping staff with the right tools can enhance productivity, motivation and staff retention. Highly secure mobile email and data applications help mobile workers stay in touch and up-to-date with a wide range of business issues. Extending that streamlined anytime, anywhere access to mobile voice applications is the next frontier in worker empowerment.
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blackberry, fixed mobile convergence, fmc, pbxvoip, smartphones, it communication, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing, wireless applications software, wireless computing, mobile computing, mobile data systems, pda, smart phones, wireless application software, wireless communications, wireless hardware
    
BlackBerry

The CMO Solution Guide: Context & Consumers

Published By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
Context can make or break the communication – and, ultimately, the relationship – between a consumer and a brand. Today’s consumers expect relevant communications that speak directly to their needs in the moment. We have the technology today to deliver such messages – but there are significant barriers to developing relevant, contextual programs of this kind. Some of the development challenges represent new versions of old challenges. Take data as an example: it has always been hard to harness data from different sources and to leverage insights in real time. But today, there are additional opportunities – if not expectations – for marketers to use contextual data to better reach and engage customers through the optimal channel(s).
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data driven marketing, contextual marketing, cmo, omnichannel, multichannel, automation, loyalty, crm, marketing, personlisation, campaign management, customer marketing, retention marketing, marketing cloud, marketing solution, marketing platform, artificial intelligence, prediction learning, product recommendation
    
Selligent Marketing Cloud

The CMOs Guide to Marketing Performance Management

Published By: Bizible     Published Date: Jun 09, 2017
Companies that excel at marketing performance management focus on the measurable outcome of marketing: revenue, deals, and retention. Learn more about developing the right MPM framework for your organization.
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marketing performance management, marketing performance, marketing measurement, marketing planning, marketing plan, marketing roi, marketing revenue, revenue marketing, revenue plan, revenue planning
    
Bizible

The Convergence of the Enterprise Sales Model

Published By: IBM     Published Date: Jul 29, 2016
B2B sales processes are being transformed by buyers who are demanding a more personalized buying experience similar to what they have experienced in their personal shopping. This paper lays out why this transformation should be on the minds of many if not most B2B organizations. This document helps guide relevant stakeholders within Exceed your B2B clients' expectations - emulate the B2C model B2B organizations to develop and execute plans to increase their e-commerce proficiency with the goal of increasing sales, profits, customer retention and customer satisfaction.
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ibm, commerce, b2b, enterprise sales model, b2b sales, sales process, b2b organizations, enterprise applications, business technology
    
IBM

The Convergence of the Enterprise Sales Model

Published By: IBM     Published Date: Aug 16, 2016
B2B sales processes are being transformed by buyers who are demanding a more personalized buying experience similar to what they have experienced in their personal shopping. This paper lays out why this transformation should be on the minds of many if not most B2B organizations. This document helps guide relevant stakeholders within Exceed your B2B clients' expectations - emulate the B2C model B2B organizations to develop and execute plans to increase their e-commerce proficiency with the goal of increasing sales, profits, customer retention and customer satisfaction.
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ibm, commerce, business to business, b2b, sales, enterprise, sales model, enterprise sales model, sales process, convergence, enterprise applications, business technology
    
IBM

The Convergence of the Enterprise Sales Model

Published By: IBM     Published Date: Oct 11, 2016
B2B sales processes are being transformed by buyers who are demanding a more personalized buying experience similar to what they have experienced in their personal shopping. This paper lays out why this transformation should be on the minds of many if not most B2B organizations. This document helps guide relevant stakeholders within Exceed your B2B clients' expectations - emulate the B2C model B2B organizations to develop and execute plans to increase their e-commerce proficiency with the goal of increasing sales, profits, customer retention and customer satisfaction.
Tags : 
ibm, commerce, business to business, b2b, sales, enterprise, sales model, enterprise sales model, sales process, convergence, knowledge management, enterprise applications, business technology
    
IBM

The Convergence of the Enterprise Sales Model

Published By: IBM     Published Date: Apr 26, 2017
B2B sales processes are being transformed by buyers who are demanding a more personalized buying experience similar to what they have experienced in their personal shopping. This paper lays out why this transformation should be on the minds of many if not most B2B organizations. This document helps guide relevant stakeholders within Exceed your B2B clients' expectations - emulate the B2C model B2B organizations to develop and execute plans to increase their e-commerce proficiency with the goal of increasing sales, profits, customer retention and customer satisfaction.
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sales, b2b sales, buying experience, client experience, sales growth
    
IBM

The Core 4: Ways to Cultivate Everyday Career Development

Published By: Cornerstone OnDemand     Published Date: Dec 12, 2014
How can your organization make sure your employees are continually growing? Consider these four core ways to easily integrate career development into everyday activities.
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cornerstone ondemand, career development, integration, business management, employee retention, workforce management, employee performance, productivity
    
Cornerstone OnDemand

The Customer Service Balancing Act

Published By: Jive Software     Published Date: Jun 26, 2013
Balancing customer service quality and costs is an ongoing battle for most organizations. Superior service means higher labor spend, but shunting customers into long support queues and confusing self-help areas costs companies loyalty and retention. Conventional technologies don’t help much: They’re fragmented, with no unified view of customer interactions; they don’t provide effective peer-based support, leaving customers frustrated and dissatisfied; and they do nothing to improve retention, knowledge-sharing and overall enablement of service rep teams. Learn how social business tools eliminate the conventional cost/quality trade-offs.
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customer service, customer service quality, customer experience
    
Jive Software

The Digital Future of Staffing: 5 Solutions to Improve Hiring and Retention

Published By: DocuSign     Published Date: Apr 12, 2017
Staffing companies play a critical role in recruiting and onboarding talent to ensure that operations don’t skip a beat. In today’s competitive recruiting market, staffing companies need to invest in digital tools to hire and onboard the best professionals faster and more efficiently. Download this brief to learn how DocuSign can help you: • Attract and secure talent faster • Improve security and compliance for everyone • Reduce costs for the workplace
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DocuSign

The Digital Future of Staffing: 5 Solutions to Improve Hiring and Retention

Published By: DocuSign     Published Date: Apr 24, 2018
Staffing companies play a critical role in recruiting and onboarding talent to ensure that operations don’t skip a beat. In today’s competitive recruiting market, staffing companies need to be nimble and efficient. They need to invest in digital tools to hire and onboard the best professionals. Many organizations still use manual or paper-based processes, which are slow, expensive, and error-prone, resulting in inefficient operations and compliance risks. Investing in digital operations reduces search time and costs while delighting candidates and improving security and compliance.
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DocuSign

The Digital Generation in the Workplace

Published By: PeopleFluent     Published Date: Oct 07, 2015
While generalizations and opinions abound, viewpoints from this Digital Generation that pertain to talent management are less common. Download this whitepaper to learn more about these young professionals and what works best to attract, motivate, and retain them.
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digital generation, millennials, digital natives, talent management, retention, talent, recruitment, employment opportunities
    
PeopleFluent

The Ecommerce Quarterly (EQ3 2014): Q3 Benchmark Data

Published By: Monetate     Published Date: Dec 18, 2014
You have 60 minutes to capture your website visitor’s attention. Within that timeframe, nearly 75% of your customers will visit your site, make a decision on what to buy, and complete the checkout process. If they don’t, chances are, they’ll move on. Regardless of the device a customer uses or the channel from which a customer is referred, nearly 75% of all purchases will be made in that window. And you’ll end up learning whether your customer acquisition and retention costs were worth it. Given the enormity of this statistic, we’re taking an in-depth look at that first hour in this EQ: that happens when, how customers behave, and what you should be doing to convert the most customers possible.
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retention costs, benchmark data, customer acquisition, ecommerce quarterly
    
Monetate

The Economic Necessity of Customer Service

Published By: Art Technology Group, Inc     Published Date: Feb 02, 2009
Written by: Forrester Research and Sponsored by:  Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
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art technology group, importance of customer service, necessity of customer service, customer retention, proactive chat, agent-customer co-browsing, online customer communities, unified communications, multichannel knowledge management, repurchase probability, long-term loyalty, empower sales, roi of self-service
    
Art Technology Group, Inc

The Employee Burnout Crisis

Published By: Kronos     Published Date: Jul 26, 2017
The results of a 2016 study on employee burnout conducted by Kronos and Future Workplace show that 95 percent of HR leaders agree that burnout affects employee retention. Although serious, the issue of burnout isn’t insurmountable if organizations are proactive in addressing its causes. The implementation of new workforce technology with flexible scheduling capabilities and workforce analytics can help stop burnout before it starts.
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employee satisfaction, employee retention, technology, workforce analytics, burnout
    
Kronos

The Engagement - Performance Equation

Published By: Taleo     Published Date: Mar 30, 2012
his study of 438 organizations examines strategies, tools, and processes designed to improve engagement and performance. Best-in-class organizations achieved a larger percentage of performance reviews that exceed expectations, higher engagement, and improved employee retention.
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employee wellness, corporate wellness, human capital management, wellness strategy, employee engagement, human resources, human resource management, talent management
    
Taleo

The Exec’s Guide to Modern Compensation Software

Published By: Payscale, Inc     Published Date: Jun 15, 2018
Leading a successful business means knowing the market, understanding product trends, hiring the right people, enabling those people, staying on top of expenses, making the right investments and countless other responsibilities. One area you may or may not have on your mind is compensation. In today’s tight talent market and ever-increasing competition spurred by technology, the web and globalization, getting compensation right is more important than ever. It impacts recruiting and retention, sure, but it also affects company culture and even your bottom line. It has legal implications, too. With the changing demographics (and expectations) of the current workforce, plus automation opportunities today’s software provides, it’s time to modernize your organization’s compensation. In this guide, we’ll share in detail the reasons you should make modernizing your comp a priority, the value and ROI of implementing modern compensation software and specifically how PayScale’s modern comp solut
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Payscale, Inc

The Future of Customer Service

Published By: Sprinklr     Published Date: Nov 29, 2016
A whitepaper that discusses the impact of social media on customer service models, and how companies need to shift their strategy to effectively manage customer experience.
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customer service, customer experience, customer retention, voice of the customer, social customer service, social customer care, customer care
    
Sprinklr

The Future of IT: From Chaos to Service Automation

Published By: ServiceNow     Published Date: Nov 22, 2013
Three IT transformations can help IT get its own house in order to become the proactive partner of the business. By applying these concepts, IT departments at major enterprises are changing the way they engage with their business peers.
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servicenow, enterprise it, service automation, applications, service consolidation, standardization globalization, consumerized service experience, customer retention, managing service relationships, infrastructure, foundation or transformation, it cloud, future of it, it management
    
ServiceNow

The Future of the Loyalty Industry

Published By: Business Assyst     Published Date: Mar 26, 2007
The last ten years has been devoted to developing ways of gaining knowledge of and understanding customers, the next ten years will be devoted to developing ways of using the information. Those that do this effectively will win and those that don't bother will surely fail.
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business analytics, business metrics, customer relationship management, crm, loyalty, affinity, retention, business assyst
    
Business Assyst

The Growing Archiving Dilemma

Published By: Mimecast     Published Date: Apr 16, 2009
According to industry analysts, email volume in organizations is growing by more than 30% annually, and the average user receives 7MB of data per day via email. if not more. As a result of this growth, the handling of email has become a critical business, IT and regulatory issue - driving the need for email archiving solutions. Most organizations looking for an email archiving solution are motivated by four reasons: mailbox/server management, compliance/records retention, eDiscovery/litigation support, and knowledge management/IP protection. In addition to these challenges, IT departments want to know how to control costs of the email environment, while keeping important data accessible for business, legal and regulatory users.
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mimecast, saas, email solutions, email managemeng, archiving, ediscovery, mailbox, compliance, backup and recovery, storage management, email security, security management, document management, records management, search and retrieval, email archiving
    
Mimecast

The Growing Email Archiving Dilemma: 11 Considerations to Control Your Email Environment

Published By: Mimecast     Published Date: Feb 05, 2010
According to industry analysts, email volume in organizations is growing by more than 30% annually, and the average user receives 7MB of data per day via email. As a result of this growth, the handling of email has become a critical business, IT and regulatory issue - driving the need for email archiving solutions. Most organizations looking for an email archiving solution are motivated by four reasons: mailbox/server management, compliance/records retention, eDiscovery/litigation support, and knowledge management/IP protection.
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mimecast, saas, software as a service, email archive, medium-size business, esg, storage, email security, web service security, enterprise software, email archiving
    
Mimecast

The Hidden Goldmine in Hospital Marketing

Published By: Evariant     Published Date: Nov 08, 2018
Healthcare CRM allow marketers to implement precision marketing techniques to target patients most likely to need a service, align to and improve the patient journey, and engage patients to drive loyalty and retention. Every hospital and healthcare system benefits from a correctly implemented CRM solution as it helps organizations build engaged and loyal audiences. Download this guide to learn to improve your marketing engine through the use of a healthcare CRM.
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healthcare crm, patient acquisition, precision marketing, healthcare consumer data
    
Evariant

The Impact of the New FRCP Rules on Your Business

Published By: mindSHIFT     Published Date: Nov 29, 2007
Have you adjusted your data retention policies and electronic discovery procedures to comply with the new Federal Rules of Civil Procedure (FRCP)? Learn how email archiving can help you with these electronic discovery requirements.
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frcp, secure content, secure data, data protection, database security, compliance, frcp compliance, data governance, e-discovery, legal, law firm, mindshift, data management, secure content management
    
mindSHIFT
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