retention

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The Importance of Onboarding: Maximizing Client Satisfaction

Published By: Epsilon     Published Date: Aug 23, 2012
Onboarding is a critical marketing process that helps dial in new and existing customers to your organization, introduces products to meet specific needs, and ends with high-touch service that engages consumers.for the long term.
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onboarding, account retention, crm, customer relationship marekting, customer retention strategies
    
Epsilon

The Increasing Role of Compliance Mandates: Archive Management

Published By: Xiotech     Published Date: Mar 01, 2007
Many organizations have no policies in place for retaining, managing, and purging documents. This paper looks at some of the basic components of a document strategy—retention, management, and destruction—and highlights some of the current compliance drivers that make it all necessary.
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archive management, email archiving, email archive, data warehousing, compliance, data retention, xiotech, data management, document management
    
Xiotech

The Intersection of Social and HR: Why HR Must Drive Enterprise Social Collaboration

Published By: Peoplefluent     Published Date: Apr 02, 2013
HR has an important opportunity to drive enterprise social collaboration. Read how social technology enables employee productivity, how HR can add value to social communication, and how social tools can improve HR functions.
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social, collaboration, social collaboration, enterprise social collaboration, social technologies, enterprise communication, social communication, social hcm, social talent management, talent management, workforce productivity, social hr improvements, social hr process, social hcm software, employee communication, employee engagement, intersection of social and hr, onboarding, employee retention
    
Peoplefluent

The Legal and Commercial Risks and Issues to Consider When Managing Emails

Published By: Mimecast     Published Date: Jun 04, 2013
With recent high profile cases, such as the News of the World hacking scandal, hitting the news headlines, the issue of email retention has quickly moved up the IT Director’s agenda.
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email archiving, ediscovery, compliance, legal, intrusion prevention, security, access control, anti spam, anti spyware, anti virus, application security, auditing, authentication, business continuity, disaster recovery, email security, encryption, high availability, security management
    
Mimecast

The Logic and Value of a Tiered Archive

Published By: Imation Scalable Storage     Published Date: Apr 06, 2012
Learn how a tiered storage solution can help your business realize excellent reliability, protection and compliance in the face of extreme data growth.
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imation, tiering, data, recovery, scalable, scalable storage, protect, connect, store, retention, retrieval, recover, mobile security, consumer, security, storage
    
Imation Scalable Storage

The Modern Email Marketing RFP: A Guide for Online Media & Digital Publishing Enterprises

Published By: Sailthru     Published Date: Aug 15, 2016
Download this guide to discover how to find a partner that moves beyond antiquated batch-and-blast methodologies to impact: -Audience retention rates -Subscription conversion -Advertising revenue -Effective reporting and predictive analytics Who should download: -Online Media and Digital Publishing Executives -Directors of Audience Development, CRM, and Engagement -Email Marketing Managers
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sailthru, online media, digital publishing, rfp, request for proposal, email marketing, direct marketing
    
Sailthru

The Modern Email Marketing RFP: A Guide for the Internet Retailer Top 1,000

Published By: Sailthru     Published Date: Jan 26, 2016
To help retention-focused retailers modernize the RFP approach, our team of retention marketing experts have identified four core areas where the email RFP must be overhauled, and included the new, modern questions to use in your own RFP.
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sailthru, email, marketing, retention, cross-channel, analytics
    
Sailthru

The Modern Email Marketing RFP: A Guide for the Internet Retailer Top 1,000

Published By: Sailthru     Published Date: Aug 15, 2016
Download this guide to discover how to find a partner that moves beyond antiquated batch-and-blast methodologies to impact: -Customer retention rates and revenue -Personalization sophistication -Cross-channel marketing capabilities -Effective reporting, impactful data and predictive analytics Who should download: -Internet Retailer Top 1,000 Digital Marketing executives -Directors of CRM and Ecomme
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sailthru, retail, rfp, request for proposal, marketing, internet retailer, top 1000
    
Sailthru

The Most Popular Google Play Apps of All Time

Published By: App Annie     Published Date: Aug 26, 2016
Using App Annie Intelligence, we dove into the Google Play Store’s major categories to find the top apps and publishers. We also looked at macro trends like emerging market expansion, user retention rates (split by games and non-games), and tactics to optimize your user acquisition on the Android platform. Download the full report to get access to all these findings — and much more.
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app annie, google play, user acquisition, optimization, macro trends
    
App Annie

The Multichannel Email Marketer

Published By: Monetate     Published Date: Aug 19, 2014
Everyone is talking about multichannel marketing as a way to reach today’s empowered customer, but what’s that mean for the email marketer? Simple: email marketers need to stop thinking about their role as a single channel focused solely on retention. This white paper will walk you through how to increase customer acquisition and retention rates by working with other members of your organization’s digital marketing team.
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multichannel marketing, geo-targeting, customer retention, acquiring customers
    
Monetate

The Multichannel Email Marketer

Published By: Monetate     Published Date: Aug 19, 2014
Everyone is talking about multichannel marketing as a way to reach today’s empowered customer, but what’s that mean for the email marketer? Simple: email marketers need to stop thinking about their role as a single channel focused solely on retention. This white paper will walk you through how to increase customer acquisition and retention rates by working with other members of your organization’s digital marketing team.
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multichannel marketing, geo-targeting, customer retention, acquiring customers
    
Monetate

The New Customer Journey is Just Beginning

Published By: Progress     Published Date: Oct 09, 2017
"The customer experience is incredibly important to business success and is often tied to customer engagement, retention rates, revenue, purchase frequency and overall loyalty. Today, the customer journey is incredibly complex, with everything from geographic location to data quality influencing the customer experience. As a result, brands may not be making the most of their customer experiences. However, with a mix of new technology combined with best practices, companies can regain control of the customer journey and create memorable experiences for their customers. "
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Progress

The New Customer Journey is Just Beginning

Published By: Progress     Published Date: Jan 22, 2019
The customer experience is incredibly important to business success and is often tied to customer engagement, retention rates, revenue, purchase frequency and overall loyalty. Today, the customer journey is incredibly complex, with everything from geographic location to data quality influencing the customer experience. As a result, brands may not be making the most of their customer experiences.
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Progress

The One Overlooked Key to Retail Success

Published By: MuleSoft     Published Date: Oct 13, 2015
The retail world is being transformed by e-commerce, mobile devices, and more competition than ever before. Retailers are using numerous customer-facing and back-office mobile apps, SaaS applications, and legacy systems — all of which are generating more data than ever before about their customers, providing valuable intelligence to create greater customer lifetime value, brand loyalty, and cross-selling across brands and products. Learn how harnessing that data can help retailers cut costs, retain their customers and generate more revenue.
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retail success, cut costs, customer retention, revenue growth, enterprise applications
    
MuleSoft

The One-and-Done Buyer Problem

Published By: Bluecore     Published Date: Nov 13, 2018
DON’T LET ONE-TIME BUYERS BECOME ONLY-TIME BUYERS One-time buyers are retail gold: They present an incremental revenue stream and a chance to foster valuable new customer relationships. But while that first purchase is an achievement and the mark of a strong customer acquisition program, what comes after that first purchase is just as important. And for most retailers, it’s what comes after that presents the biggest problem.
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retail marketing, marketing roi, customer retention
    
Bluecore

The Radicati Group: Cloud Information Archiving – Market Quadrant

Published By: Smarsh     Published Date: Feb 27, 2014
More organizations are deploying and migrating their information archiving to the cloud. In this report, The Radicati Group provides an overall market evaluation of 10 leading Cloud archiving providers, tips for selecting an information archiving solution and the opportunities and challenges that compliance, IT and legal professionals experience when choosing an information archiving platform.
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compliance, e-discovery, archiving, enterprise, communications compliance, email archiving, social media archiving, byod, email retention, enterprise applications, storage, cloud computing, infrastructure, infrastructure management
    
Smarsh

The Rising Financial Impact of Customer Service

Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing businesses have long understood the financial ramifications of a satisfied and engaged customer and continue to act on developing a profitable model to engage, interact, and win with their key customers. This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
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logmein, aberdeen group, customer service, customer support, roi, customer satisfaction, crm, customer retention, customer service management, remote access tools, collaboration, software development, customer relationship management, return on investment, customer experience management, business technology
    
LogMeIn Rescue

The ROI of Sales Compensation Management

Published By: Optymyze     Published Date: Feb 05, 2018
Sales compensation has the potential to be the most effective and responsive aspect of sales performance management. It can lead to: • greater process efficiencies • increased sales and profitability • greater retention of salespeople. A well-designed sales compensation process can help the organization reap tremendous financial benefits. It further contributes to creating a company culture characterized by high productivity, team pride, and easy, dependable communication between management and sales teams. Download this guide to find out the true value of sales compensation management.
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sales compensation management, sales compensation, compensation planning, sales force rewards and benefits, sales force productivity, sales operations
    
Optymyze

The Role of Analytics in Personalisation

Published By: Adobe     Published Date: Mar 07, 2013
This Forrester Research report discusses: testing to refine a relevant customer experience, four ways to use analytics to increase personalisation and deciding when and what to customise.
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personalisation, customer engagement, customer retention
    
Adobe

The Secret to a Lasting Relationship: How Proactive Customer Contact Improves Customer Satisfaction

Published By: Interactive Intelligence     Published Date: Feb 14, 2012
Read what companies are doing to make PCC initiatives an integral part of their unified communications and customer retention strategies, from Mathew Erickson, senior product manager for outbound solutions at Interactive Intelligence,
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call center management, call center software
    
Interactive Intelligence

The Social Imperative in Workforce Skills Development

Published By: IBM     Published Date: Sep 30, 2013
Using social technologies, organizations can develop a workforce development program where employees can develop skills on the job by collaborating with experts and sharing tacit knowledge. This white paper shows how organizations that develop a social learning program can improve employee engagement, reduce attrition and decrease the amount of time employees waste searching for expertise and information.
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workforce, workforce management, social business, social learning environment, social learning, social technologies, skills development, employee retention, human resource technology, business technology
    
IBM

The State of Data Protection for the Midsize Organization

Published By: Dell EMC     Published Date: May 09, 2019
Disaster recovery (DR) and long-term retention of data, for security as well as regulatory compliance, can be very challenging for mid-sized organizations. Keeping a secondary site up for DR can get very expensive and dealing with tape can be slow and costly. As a result, many mid-sized organizations are looking to the efficiencies of the cloud, such as scale, elasticity, agility, and lower initial storage costs, to expand their data protection environments. Check out this easy-to-absorb infographic to learn how to achieve powerful, converged, easy to deploy and manage, cloud-ready data protection.
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Dell EMC

The State of Recognition in 2012

Published By: Achievers     Published Date: Oct 01, 2012
Did you know most companies have an employee recognition program, but their employees don't know it? Read Bersin's report and learn why this topic is not only important, but the key lever to business success.
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employee recognition, employee engagement, employee rewards, hr trends, generation, gen x, gen y, millennials, retention, engage, business results, corporate culture, company values, employee behaviors
    
Achievers

The SuccessFactors Standard: Differences in the Measurement of Retention and Turnover

Published By: SAP     Published Date: Jun 04, 2015
Not all turnover is created equal: there’s healthy turnover and there’s alarming turnover. Are the employees who are leaving your organization for other opportunities the same ones who are driving the critical strategies and projects across your organization and moving the business forward, the innovators, and the effective customer relations managers? In this white paper you will see why it is critical for organizations to dig deeper and get a clear understanding of who’s leaving and who’s staying.
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SAP

The Survival Guide to Customer Experience: 20 CXM Experts Show Us How It's Done

Published By: Sprinklr     Published Date: Sep 28, 2017
Three billion people are connected and empowered like never before. Consumers don’t just consume. They push. They pull. Doing so with equal and forceful power. This means an advocate can draw draw thousands toward you. Conversely, a detractor can repel others from getting close to you. How these individuals choose to apply that force is a direct result of one thing: their experience. A feeling that’s shaped by each interaction with your brand.
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customer service, customer relationships, customer experience, customer retention, voice of the customer, social customer service, customer journey
    
Sprinklr
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