retention

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The Total Economic Impact Of Click to Call And Click to Chat

Published By: ATG, Inc.     Published Date: Oct 07, 2010
This 24-page study, aggregates the results of six large online companies (three retailers and three leading airlines), to measure the cost and ROI of these contact methods.
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atg, roi, customer retention, contact management, online chat, click to call, call center management, call center software, customer interaction service, customer relationship management, customer satisfaction, customer service
    
ATG, Inc.

The True Cost of Not Having a Performance Management Strategy

Published By: Cornerstone OnDemand     Published Date: Mar 27, 2017
Performance management works hand-in-hand with every phase of the employee lifecycle: learning and development, succession, and even recruiting. Creating a true performance management culture drives employee engagement and retention as well as your bottom line. Download "The True Cost of Not Having Performance Management" to learn how to make the case to execs that investing in performance management drives growth. This brief will uncover: • How smarter recruiting leads to more impactful workers • Strategies for connecting performance to learning • How to create a development plan that matches to performance goals Download the brief to see more proven solutions for building a strong performance management culture!
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Cornerstone OnDemand

The True Cost of Not Having a Talent Management Strategy Series: Onboarding and Learning

Published By: Cornerstone OnDemand     Published Date: Jul 28, 2015
Download this white paper to learn the true cost of not having a talent management onboarding strategy.
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human resources, talent management, onboarding strategy, training, recruiting, productivity, employee training, retention, employee engagement
    
Cornerstone OnDemand

The True Cost of Not Having a Talent Management Strategy Series: Performance

Published By: Cornerstone OnDemand     Published Date: Jul 28, 2015
Download this white paper to learn the importance of a talent management performance strategy.
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talent management strategy, performance management, learning, succession, recruiting, employee engagement, retention
    
Cornerstone OnDemand

The Ultimate Guide to App User Engagement

Published By: Localytics     Published Date: Jul 18, 2014
This 28-page ebook gives app developers & marketers the best practices, use cases and how-to steps required to boost user engagement and personalize app experience.
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in-app messaging, push messaging, messaging best practices, in-app marketing, push marketing, user analysis, app personalization, personalize app, engage users, app user engagement, app engagement, engagement campaigns, measuring campaign, app campaign, user segments, segment app users, user retention, retain users, user value, lifetime value
    
Localytics

The Ultimate Guide to As-A-Service

Published By: ConnectWise     Published Date: Aug 22, 2019
ConnectWise Inc. has helped countless technology professionals reconfigure their businesses for the future by adding new practice areas and building monthly recurring revenue. The Ultimate Guide to As-A-Service will help you navigate these important business expansions with confidence. This guide covers everything from business planning to client retention.
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ConnectWise

The value of performance metrics in managing IT service

Published By: Arcserve     Published Date: Jul 23, 2010
This white paper describes an approach that provides these performance metrics for specific IT stakeholders, all drawn from data collection and analytics that support a holistic, integrated approach to optimizing IT service delivery.
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ca technologies, performance metric, it service, monitoring, productivity, customer retention, service assurance, network performance, application performance management, business activity monitoring, business metrics, customer satisfaction, quality assurance
    
Arcserve

Tips & Techniques for Integrating Learning and Performance Management

Published By: Peoplefluent     Published Date: Apr 02, 2013
In today’s economy, you must be able to simultaneously train your employees to execute more effectively and increase retention. Learn how to accomplish this by tying learning directly to performance, and about the benefits achieved.
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integrating learning and performance, performance management system, learning management, talent management, lms, performance management, succession planning, training, employee retention, social learning, social hcm, learning management system, learning, employee performance management, integrated talent management, employee learning, performance goals, hr software, human capital management
    
Peoplefluent

Tips for Cost-Effective Customer Retention Management

Published By: Vendor Guru     Published Date: Dec 21, 2007
This white paper examines the details of how to gain improved customer retention and acquisition for a lower overall investment by defining basic CRM functionality needed by most organizations to achieve their customer goals and objectives.
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crm, crm tool, crm tools, crm solutions, customer retention, retention, customer relationship, customer satisfaction, customer service, repeat business, loyalty, vendorguru, vendor guru, vendor guru general campaign, quinstreet, best practices, customer relationship management, sales & marketing software, customer experience management
    
Vendor Guru

Top 10 Enterprise Mobile E-Signature Requirements

Published By: E-SignLive by Silanis     Published Date: Oct 02, 2013
While we tend to think about mobility largely as a consumer phenomenon, it is also changing how the workforce carries out business. With so much being done beyond traditional office walls, many insurance companies, financial service organizations and even government agencies are adopting mobile devices as productivity tools and developing enterprise apps for these devices. Electronic signature technology is pivotal to enabling mobile transactions beyond just informational apps. Not only in terms of straight-through processing (STP), but also for full compliance, legal enforceability and record retention. With most organizations’ mobile strategies still in the early stages, this article provides a starting point to help you better understand mobile e-signatures for business. It reviews the top 10 capabilities that businesses need in order to properly equip their customer-facing workforce with mobile e-signing.
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ipad, mobility, apple, e-signatures, esign, marketing, enterprise, cio, networking, security, it management, wireless, enterprise applications
    
E-SignLive by Silanis

Top 5 Employee Recognition Trends for 2015

Published By: Tharpe Robbins     Published Date: Mar 05, 2015
Employee recognition is constantly evolving. As people’s tastes change, new generations enter the workforce and recognition’s effectiveness in driving employee engagement continues to get results. This e-book from TharpeRobbins explains the top five employee recognition trends to watch for in 2015.
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employee engagement, rewards, awards, recognition, performance recognition, length-of-service recognition, organization performance, attract talent, retention, social recognition, sales performance, career recognition, retirement recognition, employee incentives, recognition software, engagement platform, career, performance, social, service award
    
Tharpe Robbins

Top Ten Compensation Mistakes Made by Small Businesses

Published By: IBM     Published Date: Oct 06, 2014
We know it is easy for small businesses to fall into the trap of treating compensation performance as "something to worry about when we get bigger." The fact is, organizations of all sizes need to attract, retain and motivate employees, and compensation is a critical element in any strong talent strategy. Download your complimentary copy of our "Top Ten Compensation Mistakes Made by Small Businesses" today to discover: 1) Common compensation mistakes made by small business 2) How to avoid the small business traps 3) How to ensure that your pay plan supports your business objectives
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compensation performance, small businesses, employee retention, employee performance, knowledge management, best practices, business analytics, employee performance management
    
IBM

Transforming Customer Experience in Financial Services: Building a 360 Degree View of the Customer

Published By: Data Stax     Published Date: Oct 14, 2016
Financial services companies engage with customers across multiple channels and across a range of financial products. This wealth of customer information is often stored in isolated data silos. Building a 360° view of the customer can directly impact customer experience and help banks grow customer retention, upsell products and provide compelling interactions. This paper examines the challenges these institutions face when creating a 360° view of every customer interaction, what database requirements the lines of business should look into, and use cases to benefit from by leveraging DataStax Enterprise, the database platform purpose built to power cloud applications.
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datastax, netflix, mint bills, digital, personalization
    
Data Stax

Transforming customer service with business analytics

Published By: IBM     Published Date: Oct 31, 2013
Business analytics can help customer service departments acquire the information and capabilities to transform themselves.
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analytics, customer service, business analytics, customer relationship management, business intelligence, social media, customer retention, customer loyalty, customer lifetime value, call center management, call center software, customer satisfaction, enterprise software, sales & marketing software
    
IBM

Transforming Recruitment to Improve Your Company's Competitive Advantage

Published By: Engage2Excel     Published Date: Feb 11, 2019
The war for talent is a term that was coined by Steven Hankin of McKinsey & Company in 1997 to refer to an increasingly competitive landscape for recruiting and retaining talent. Today, this “war” has escalated to new heights, commanding the attention of CEOs across all industries. According to research recently published by McKinsey, more than three-quarters of Fortune 500 CEOs do not believe their companies are effective at attracting highly talented people. Of those CEOs who do consider their companies successful at attracting top talent, only 7% believe they are effective in retaining them. In today’s hyperconnected labor market, recruitment and retention are not separate problems; they are two sides of the same coin. Companies that have adopted integrated strategies for recruitment and retention have a significant competitive advantage. But according to McKinsey’s data, this group represents only a small fraction of the Fortune 500. The rest of the HR universe is under tremendous
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Engage2Excel

Transforming Recruitment To Improve Your Company's Competitive Advantage

Published By: Engage2Excel     Published Date: Apr 29, 2019
The war for talent is a term that was coined by Steven Hankin of McKinsey & Company in 1997 to refer to an increasingly competitive landscape for recruiting and retaining talent. Today, this “war” has escalated to new heights, commanding the attention of CEOs across all industries. According to research recently published by McKinsey, more than three-quarters of Fortune 500 CEOs do not believe their companies are effective at attracting highly talented people. Of those CEOs who do consider their companies successful at attracting top talent, only 7% believe they are effective in retaining them. In today’s hyperconnected labor market, recruitment and retention are not separate problems; they are two sides of the same coin. Companies that have adopted integrated strategies for recruitment and retention have a significant competitive advantage. But according to McKinsey’s data, this group represents only a small fraction of the Fortune 500. The rest of the HR universe is under tremendous
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Engage2Excel

Trend Watch: Payroll Outsourcing

Published By: BenefitMall     Published Date: Sep 23, 2015
This report examines the pros and cons of both internal payroll management and outsourcing, so that employers can make an informed decision about which path is best suited for their organization.
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payroll outsourcing, hr outsourcing, payroll, small business owners, payroll management, compliance, turnover, retention
    
BenefitMall

Turn GDPR To Your Advantage

Published By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
The General Data Protection Regulation – or GDPR – is a European Union (EU) law that protects the rights of individuals with respect to their data. Adopted as an EU law in April 2016, organizations that hold data about any resident of the EU must be compliant by May 2018. With attention-grabbing fines of €20 million or 4% of global annual turnover, GDPR commands attention at the highest levels. And despite the “legalese” that compliance suggests brands utilize, the brands that balance legal compliance with a human approach will turn GDPR to their advantage. This white paper provides a series of actions you can take to make the most of GDPR to both enhance your customer relationships and mitigate risk.
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data driven marketing, gdpr, compliancy, data privacy, customer data, omnichannel, multichannel, automation, loyalty, crm, marketing, personlisation, campaign management, customer marketing, retention marketing, marketing cloud, marketing solution, marketing platform, artificial intelligence, prediction learning
    
Selligent Marketing Cloud

Turning Your 401(k) Into a Recruiting and Retention Advantage

Published By: ForUsAll     Published Date: Jun 18, 2018
While the real cost of losing an employee is difficult to measure and can vary widely depending on job complexity, one study by the Center for American Progress found that turnover for workers earning less than $50,000 annually cost 21% of their annual salary. With the U.S. economy nearing full employment, competition for talent is getting fierce, which means that attracting and retaining quality talent is now more important than ever. Luckily, there are affordable ways to make your company more competitive at attracting and retaining talent. Offering higher quality, affordable, comprehensive benefits has never been more important. And one of the most important and affordable benefits that you can improve is your company’s 401(k). But just how does one turn their 401(k) into a powerful recruiting and retention tool? In this White Paper, we’ll walk you through five strategies that forward-thinking companies are already using to turn their 401(k)s into strategic business drivers that att
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ForUsAll

UK Email Retention Policies

Published By: Messaging Architects UK     Published Date: Nov 19, 2010
A paper by Stewart Room, one of EMEA's leading legal experts on data protection and security.
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uk email legislation, email, archiving, email archiving, email policy, uk law, enterprise software
    
Messaging Architects UK

Uncovering Critical Revenue Drivers for Online Service Providers

Published By: Vindicia     Published Date: Oct 04, 2017
If your company provides subscription based online services or softwareas-a-service (SaaS), your business success depends upon improving two key metrics: customer acquisition and customer retention. At Vindicia, our in-depth experience in handling more than 240 million accounts that have transacted over $21 billion for our clients enables us to provide unique insights into how well companies performs relative to industry standards. Such business insights can help your company improve your online services business, potentially leading to millions in incremental revenue through increased acquisition and retention numbers.
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Vindicia

Understand the Limitations of Traditional Rewards Programs

Published By: Achievers     Published Date: Feb 28, 2012
Organizations spend over $46 billion per year on employee rewards and recognition programs. In this research bulletin, Bersin discusses some of the limitations of the traditional approach to rewards and recognition.
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recognition, trends, generation, gen x, gen y, millennials, retention, engage, engagement, results, culture, rewards
    
Achievers

Understanding the HP Data Deduplication Strategy

Published By: HP     Published Date: Jul 08, 2009
Data deduplication technology represents one of the most significant storage enhancements in recent years, promising to reshape future data protection and disaster recovery solutions. Data deduplication offers the ability to store more on a given amount of storage and replicate data using lower bandwidth links at a significantly reduced cost. This white paper explains how deduplication technologies work in practice, the pros and cons of each approach, and when to choose a particular type.
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data, data deduplication, data dedupe, disaster recovery, data protection, storage, bandwidth, virtual library system, vls, d2d, disk to disk, san, vtl, virtual tape libraries, pacs, retention, data rate, recovery point objectives, rpos, service level agreements
    
HP

Unlocking the Potential of Video Collaboration in Corporate Training

Published By: Polycom     Published Date: Dec 18, 2014
While corporate training and education programs may seem to some like standard internal HR functions, their impact is vast. These programs not only support employee growth and career development, which improves satisfaction and retention; they also provide new product knowledge, upgrade skills and ultimately improve corporate productivity. With that said, like any other cost center, corporate training departments are facing increasing pressure from above to provide higher, more measurable returns on investment and “do more with less” in the form of shrinking training and travel budgets. They are also being asked to minimize the time employees spend undergoing training, to increase productivity. To achieve this, trainers are embracing new forms of learning to deliver training and development. This paper discusses the 5 benefits of Video Collaboration in Corporate Training.
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benefits of video, polycom, video on demand, video collaboration, knowledge management, enterprise applications, data management, human resource technology, business technology
    
Polycom

Use the Restaurant Industry’s Hidden “Moneyball" Metric, to Increase Manager Retention

Published By: HotSchedules     Published Date: Dec 11, 2017
Restaurant managers are your aces. Just consider — they hire and schedule all of the right people. They ensure compliance with the industry’s legal minefield. They drive top-line financial goals. The list goes on, and on and on. But turnover is a big problem because there are too many things slowing them down: - Basic task lists prevent optimal performance - Critical information is stuck in multiple systems - Pie charts and graphs don’t give them the actionable insights Restaurant managers are your aces. Download the eBook to learn how to keep them from leaving.
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HotSchedules
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