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Roadmap for Selecting a Contact Center Infrastructure Solution

Published By: Five9     Published Date: Jan 29, 2013
Get the contact center infrastructure that will do the very most for your organization, at the best price, by following this timely roadmap.
Tags : 
contact center, call center, infrastructure, rfi, rfp, call center, contact center, cloud, saas, ivr, customer service. voip, cloud-based, agents, best practices, call center management, business technology, telecom, infrastructure management
    
Five9

Technologies Which Can Support And Greatly Facilitate Key Stages of Remediation

Published By: Thomson Reuters     Published Date: Mar 08, 2018
Although AI and big data have delivered advances in technology these past years which make remediation more manageable and more efficient, itís important ensure that the solution you select, meets your particular requirements, addresses and meets your needs. Some jurisdictions require technology dealing with certain types of data to be hosted on-site; data hosting, exchange, protection and privacy can all affect the choice of solution or vendor. Itís common for companies to call out these specifics in their RFPs. Other considerations include the level of precision and recall (e.g., the accuracy) required to meet project needs, the setup time for a system, its implementation and the ability to support globally dispersed team members.
Tags : 
technology, financial, sector, database, thomson, reuters
    
Thomson Reuters
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