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How Away Delivers Streamlined and Personalized Customer Service

Published By: Kustomer     Published Date: Aug 27, 2019
One of Away’s core values is being “customer-obsessed”. But Away’s customer service agents had to constantly switch between systems to get the information they needed. Learn how Kustomer enabled them to deliver best-in-class customer experience, in real time.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”
    
Kustomer

The Guide to Delivering True Omnichannel Support

Published By: Kustomer     Published Date: Aug 27, 2019
The modern-day customer expects their needs to be met immediately, no matter the channel. Drive meaningful customer relationships, increase revenue streams and improve operational performance, with omnichannel support.
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customer service, customer support, customer experience, customer service software, “conversational commerce, omnichannel support, omnichannel customer service, omnichannel customer support
    
Kustomer

How to Personalize Your Customer Service

Published By: Kustomer     Published Date: Aug 27, 2019
Your customers crave and deserve a stellar customer service experience. Learn three ways to deliver personalized support and earn lifelong brand loyalty.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “personalized customer service”, “customer service personalization”, “personalized customer support”
    
Kustomer

The Importance of Personalizing Your Retail Customer Service

Published By: Kustomer     Published Date: Sep 13, 2019
To succeed in this new era of customer service, retailers must figure out how to personalize the way they connect with customers. Find out why personalizing your support strategy is crucial for your business — and how to do it.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”
    
Kustomer

Agile Business – The New Directive for IT

Published By: NTT Ltd.     Published Date: Aug 15, 2019
As businesses are driven to digital transformation by changing market forces and customer expectations, many are looking to new technologies, including new infrastructure environments, as enablers. As a result, we are seeing a near-universal appetite for hybrid outcomes as business functions are executed across multiple on-premises and external infrastructure environments in pursuit of agility, cost, performance and other business benefits. Hybrid IT has become a key strategic imperative for a large portion of enterprises, impacting their IT objectives and expectations, and likely leading to new engagements with service provides for help designing, building and operating hybrid environments.
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NTT Ltd.

Women in Alternatives: The Call to Act

Published By: KPMG     Published Date: Oct 15, 2019
When we first launched the Women In Alternative Investments Report (WAI Report) in 2001, we were among the few voices talking about women’s advancement in alternative investments. It was a delicate conversation and one that few people were comfortable having. But now, eight years later, the conversation has shifted. The issues have moved mainstream, the dialogue has broadened, and the voices are many, but change is afoot. Investors are pressuring Alternative Investment Firms to increase gender diversity at the funds and portfolios they invest in. Read the KPMG report to understand why achieving gender diversity is a business imperative.
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KPMG

Cisco Cybersecurity Series 2019: Threat Report

Published By: Cisco Umbrella EMEA     Published Date: Aug 08, 2019
Building on the popular Threat of the Month series, Cisco researchers looked at notable 2018 cybersecurity incidents with a fresh perspective: what do they reveal about future adversary tactics? With this lens, they chose threats that best embody what defenders should expect in the year ahead. The report contains in-depth analysis, best practices, and trends to watch.
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Cisco Umbrella EMEA

Managing Data Storage at Scale for Competitive Advantage

Published By: Infinidat EMEA     Published Date: May 14, 2019
Even after decades of industry and technology advancements, there still is no universal, integrated storage solution that can reduce risk, enable profitability, eliminate complexity and seamlessly integrate into the way businesses operate and manage data at scale? To reach these goals, there are capabilities that are required to achieve the optimum results at the lowest cost. These capabilities include availability, reliability, performance, density, manageability and application ecosystem integration? This paper outlines a better way to think about storing data at scale—solving these problems not only today, but well into the future?
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Infinidat EMEA

INFINIDAT Storage Architektur

Published By: Infinidat EMEA     Published Date: May 14, 2019
Die INFINIDAT® Enterprise-Storage-Lösungen basieren auf der einzigartigen und patentierten INFINIDAT Speicherarchitektur - Ein vollständig abstrahierter Satz von Software-De?ned Storage (SDS)-Funktionen wird mit der besten Standard-Hardware integriert. Mit dem Versand der Software liefert INFINIDAT eine ausgiebig getestete Hardware-Referenzplattform mit. Damit stellt INFINIDAT die ersten echten SDS-Lösungen der Enterprise-Klasse bereit.
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Infinidat EMEA

Come gestire lo storage su larga scala per generare vantaggio competitivo

Published By: Infinidat EMEA     Published Date: Oct 10, 2019
Nonostante decenni di progresso industriale e tecnologico, ad oggi non esiste ancora una soluzione storage integrata e universale capace di ridurre i rischi, essere redditizia, eliminare le complessità e integrarsi perfettamente nel modus operandi del business e gestire i dati su larga scala. Per raggiungere questi obiettivi, è necessario contare su determinate capacità, così da raggiungere i risultati ideali al minor costo possibile. Queste capacità includono la disponibilità, l’affi dabilità, le prestazioni, la densità, la facilità di gestione e l’integrazione dell’ecosistema nelle applicazioni. Questo documento presenta una soluzione innovativa nel panorama dello storage. Si possono così risolvere non solo i problemi di oggi, ma anche quelli di domani.
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Infinidat EMEA

9 Things to Know When Considering a Project-Based ERP

Published By: Deltek     Published Date: Sep 26, 2019
Selecting your next ERP solution shouldn't be a quick decision. As a leader of a large organization with many government projects and people to manage, you want to take the time and make the best choice that will enable streamlined processes across your areas of business. Download this white paper to help ease the burden of the decision making process and to stay in control of the conversation with vendors.
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Deltek

The Total Economic Impact™ of a Conversational CX

Published By: iAdvize     Published Date: Jul 25, 2019
iAdvize commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential ROI enterprises may realize by deploying a conversational CX throughout their customer journey. Read this study to learn how to evaluate the potential financial impact of a conversational CX on your organization through the quality and scalability of the conversations you can achieve.
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iAdvize

The Total Economic Impact™ Video

Published By: iAdvize     Published Date: Jul 29, 2019
Check out the video to learn about the commissioned study on the total economic impact of conversational CX in retail, conducted by Forrester Consulting on behalf of iAdvize
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iAdvize

How to Personalize Your Retail Customer Service

Published By: Kustomer     Published Date: Aug 27, 2019
Your customers crave and deserve a stellar customer service experience. Learn three ways to deliver personalized support and earn lifelong brand loyalty.
Tags : 
customer service, customer support, customer experience, customer service software, conversational commerce, personalized customer service, customer service personalization, personalized customer support
    
Kustomer

The Future of Retail Customer Service is Now

Published By: Kustomer     Published Date: Aug 27, 2019
The digital age has forever changed customer expectations. By unifying customer data and tracking interactions, Kustomer gives retailers the power to better understand customers and deliver great experiences wherever they happen to engage.
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retail customer service”, “retail customer support”, “retail customer experience”, “customer support”, “customer service”, “customer experience”, “conversational commerce”, “omnichannel support”
    
Kustomer

How UNTUCKit Increased Agent Efficiency by 25%

Published By: Kustomer     Published Date: Aug 27, 2019
UNTUCKit wanted to ensure their stellar shopping experience was supported across every customer touchpoint, especially support. But the growing UNTUCKit team was spread across multiple platforms, without visibility into customer history or lifetime value. Learn how Kustomer enabled them to deliver exceptional service while increasing agent efficiency by 25%.
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retail customer service”, “retail customer support”, “retail customer experience”, “customer support”, “customer service”, “customer experience”, “conversational commerce”, “agent efficiency”
    
Kustomer

ESG Webinar Moving Beyond EDR to XDR

Published By: Trend Micro     Published Date: Aug 13, 2019
While threat prevention continues to improve with the use of advanced techniques, adversaries are outpacing these advances requiring security teams to implement threat detection and response programs. Security teams are often addressing the process haphazardly, using disconnected point tools and manual processes that consume too many analysts and result in slow mean-time to detection and response. While EDR has enabled security teams to take important steps forward for detection and response, ultimately it can only look at the endpoints which limits the scope of threats that can be detected and if something is detected, limits the view of who and what is affected and thus, how best to respond. ESG therefore recommends looking beyond the endpoint and utilizing natively integrated security solutions across more than just one vector to improve detection and response times. The more data you can knit together, the more effective you can be to uncover the security incidents most dangerous to your organization. Watch this webinar to learn about the value of XDR: connecting detection and response across multiple security layers. Dave Gruber, senior analyst at ESG, shares recent research and his views on the evolution of threat detection and response; making the case for expanding the capabilities and expectations of detection and response solutions. Wendy Moore, VP of Product Marketing, discusses Trend Micro’s own XDR strategy and the unique value that Trend Micro can bring to detection, investigation and response.
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Trend Micro

3 Ways to Break Through Barriers to Omnichannel Success

Published By: ttec     Published Date: Jul 24, 2019
Omnichannel is one of those words everyone uses, but few use correctly. It’s not another word for multichannel. It’s a different state of existence. In our experience, multichannel is the ability to interact with customers across many different channels, but not necessarily in a cohesive fashion. As new channels become available, they are “bolted on” to existing customer experience infrastructure such as CRM or customer support systems. Too frequently, the management of these channels becomes siloed (web versus in-store sales, for example). The effect of this from the customer experience standpoint can be disjointed and jarring. For example, the resolution of an issue following a customer conversation with an associate in the contact center may not be reflected when the customer goes online or into a store. Yet the ability to offer multichannel service experience is table stakes for today’s business. If you’re not available in the channels where customers want you to be, you cease to b
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ttec

3 Strategies for Avoiding Bot Failures in Your Contact Center

Published By: ttec     Published Date: Jul 24, 2019
One of the most significant areas of opportunity for contact center leaders to cut costs is to leverage customer service bots to deflect calls. But today’s consumers have little patience for conversational bots that can’t understand what they’re saying or don’t know how to provide an accurate answer.
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ttec

Off-Highway Mobile Equipment Fluid Guide

Published By: Shell     Published Date: May 28, 2019
You may see recommendations for universal tractor transmission oil, anti-wear hydraulic oil, zinc free hydraulic oil, TO-4 transmission drive train oil, and more. These varying recommendations can leave one confused and asking, “Is there one hydraulic oil I could use in all of my mobile equipment?” This is a question our technical team is asked frequently; after all, hydraulic systems perform similar duties, and some components, like pumps and valves, can be common across different OEM brands.
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Shell

The Cities of the Future Powered by Cloud Computing

Published By: Amazon Web Services APAC     Published Date: Sep 19, 2019
City leaders around the world are working to improve the quality of life and increase the number of useful services for their citizens, businesses, and visitors. Smart city initiatives are gaining attention in several countries, as administrators, industry, and citizens are working together to enhance their communities, cities, regions, and nations. After more than ten years of smart city hype, innovative projects have emerged, but few have provided a disruptive impact on the city system itself. Because every city is different, few of the existing models apply universally. An effective response requires leaders to consider a series of prerequisites: consider the local culture and the people, prioritize basic needs and requests, work at overcoming silos and encourage collaboration across departments, and consider each “smart” initiative as an integral part of an overall city system. A smart city reflects a number of aspirations: efficiency, resiliency, connectedness, innovation, and su
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Amazon Web Services APAC

Facebook Best Practices: Building Your Brand & Your Community

Published By: StrongMail     Published Date: Sep 08, 2010
With more than 500 million active users, Facebook can be an extremely effective channel for engaging customers around your brand. However, before you rush out to build a fan page, you need to first understand the best way to interact with them based on conversations about your brand that are already happening on the social web.
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strongmail, email, facebook, channel, social networking
    
StrongMail

Increase application security and availability with Imperva

Published By: AWS     Published Date: Oct 07, 2019
Imperva, an APN Security Competency Partner, can help protect your application workloads on AWS with the Imperva SaaS Web Application Security platform. The Imperva high-capacity network of globally distributed security services protects websites against all types of DDoS threats, including networklevel Layer 3 and Layer 4 volumetric attacks—such as synchronized (SYN) floods and User Datagram Protocol (UDP) floods—and Layer 7 application-level attacks (including the OWASP Top 10 threats) that attempt to compromise application resources. Harnessing real data about current threats from a global customer base, both the Web Application Firewall (WAF) and DDoS protection, incorporate an advanced client classification system that blocks malicious traffic without interfering with legitimate users. Enterprises can easily create custom security rules in the GUI to enforce their specific security policy. In addition, this versatile solution supports hybrid environments, allowing you to manage th
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AWS

Gain Rapid Threat Protection with Automated DDoS and WAF Solutions

Published By: AWS     Published Date: Oct 09, 2019
Organizations often struggle to protect business-critical applications from ever-increasing threats. Many organizations lack the security staff, and sometimes knowledge, to mitigate the seriousness—and scope—of the attacks they constantly face. APN Security Competency Partner Imperva provides automated security solutions that can help you defend against both known and zero-day attacks and increase visibility across your entire Amazon Web Services (AWS) environment, to rapidly stop attacks and quickly identify the real threats that need to be investigated. Join our upcoming webinar to learn how DigiCert has protected both their AWS and on-premises environments from DDoS attacks and other threats by using Imperva’s SaaS Web Application Security solution. This versatile security offering helps keep application workloads safe across cloud and on-premises environments and can be managed from a single pane of glass, enabling security teams to more effectively and efficiently secure business
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AWS

Fulfilling the Missing Link in Windows OS Deployment for SCCM

Published By: Big Bang LLC     Published Date: May 31, 2012
Cost-effective and fully automated device driver management for Microsoft SCCM with the Universal Imaging Utility System Deploy Plug-in. The UIUSD completely eliminates the need for SCCM admins to manage and package drivers.
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Big Bang LLC
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