sap crm

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Bloomberg BusinessWeek - Coop Customer Experience Research Study

Published By: SAP     Published Date: Mar 25, 2011
Read this case study of how Switzerland's largest retailer, Coop, is delivering mobile commerce on the iPhone using SAP CRM. (Bloomberg Businessweek Research Services, 2011)
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sap crm, loyalty, sales, iphone shopping app, sales & marketing software, simulation software
    
SAP

Build Your Own SAP CRM Solution - and Know Exactly How Much It Will Cost

Published By: SAP     Published Date: Mar 25, 2011
Read the article about SAP Rapid Deployment Solutions for SAP CRM. The article answers three important questions about these solutions, discussing what functionality is available, why you can be sure the implementation will bring rapid benefits, and where you can find more information. (SAPinsider, Jan - March 2011 )
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sap rapid deployment solutions, sap crm, rds for sales, rds for marketing, enterprise software, simulation software, sap
    
SAP

What's your Customer Experience Advantage?

Published By: SAP     Published Date: Mar 25, 2011
SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.
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competitive advantage, sap crm, customer experience, customer experience advantage, customer interaction service, customer relationship management, customer satisfaction, customer service, sap
    
SAP

On the Move: How to provide great productivity solutions for the mobile sales team

Published By: SAP     Published Date: Mar 28, 2011
A mobile worker's particular need is mobile CRM - and the goal in a sales context is to deliver all the info and tools on-the-go reps need to manage leads and opportunities. Read in this Selling Power magazine how SAP's mobile CRM tools help companies to increase sales significantly.
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productivity solutions, mobile sales team, mobile crm, sap mobile crm tools, mobile computing, mobile workers, customer relationship management, sales & marketing software, sales automation
    
SAP

Mastering SAP CRM Sales: Turning Insights into Action

Published By: SAP     Published Date: Mar 28, 2011
Using SAP Knowledge Acceleration software, version for the SAP Customer Relationship Management (SAP CRM) Sales solution, sales professionals gain the comprehensive skills and in-depth knowledge to leverage the sales components of SAP CRM.
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sap knowledge acceleration, sap crm, sales solution, customer relationship management, sales automation, sap
    
SAP

SAP Business Communications Management Rapid-Deployment Solution

Published By: SAP     Published Date: Mar 28, 2011
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Tags : 
sap, sap business communications management, sap crm, ip networks, call center management, call center software, customer interaction service, customer satisfaction, customer service
    
SAP

Creating Business Value with Communication-Enabled CRM Processes

Published By: SAP     Published Date: Mar 28, 2011
Learn how SAP Business Communications Management and SAP Customer Relationship Management provide the technology foundation for communication-enabled business processes that result in simplified interactions across marketing, sales, and service processes.
Tags : 
sap bcm, sap crm, cebp, customer relationship management, marketing automation, sales automation, sap
    
SAP

Differentiation Through Service Excellence-Driving Customer Loyalty

Published By: SAP     Published Date: Mar 28, 2011
Consider five key service process platforms that are shaping the future - as companies look to service to keep pace with customer expectations. Service income is accelerating. Technology is changing the competitive game, and smart companies need the proper IT strategy to make sure they deploy it for profitability.
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customer loyalty, service profitability, sap, sap crm, value creation, business intelligence
    
SAP

Sales Performance Management: Maximize Profits with Comprehensive Sales Processes

Published By: SAP     Published Date: Apr 07, 2011
Learn the benefits of combining Sales Force Automation with Business Intelligence to help sales productivity.
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sales performance management, sap, customer relationship management, crm, sales productivity, business intelligence, sales automation
    
SAP

Are Your Sales Reps Missing Important Sales Opportunities?

Published By: SAP     Published Date: Apr 13, 2011
If you are a business running SAP Business Suite solutions, learn how you can use Sybase mobile solutions for SAP to dramatically increase sales productivity and bring the advantages of business mobility to your organization now.
Tags : 
sap business suite solutions, sybase mobile solutions, business mobility, sales productivity, mobile crm, sales management, forecasting, mobile business application, mobile data systems, business intelligence, sales & marketing software, sales automation, sap
    
SAP

Keeping Cash Flow in Focus While Driving Business Performance

Published By: SAP     Published Date: Jun 30, 2011
IDC discusses the delicate balance of maintaining a healthy cash flow, while making the most of the capital you put to work. Best practices are shared.
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sap, cash flow, business performance, best practices, spending dynamics, input, output, financial performance, advanced business tools, line of credit, erp, crm, enterprise resource planning, customer relationship management, business intelligence, business activity monitoring, business management, total cost of ownership, financial management, expense management
    
SAP

Cost-Effective ERP Software: Five Secrets to Stretching Your IT Budget

Published By: SAP     Published Date: Jun 30, 2011
You want to support a growing business with valuable software and IT support, but you have limited budget and resources. Outdated applications and countless integration challenges leave you little time to provide the kind of strategic IT support that can help move the business forward.
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sap, idc, business intelligence, erp, enterprise resource planning software, saas, crm, smbs, strategic it support, customer relationship management, enterprise resource planning
    
SAP

SME Clear Value Interactive Guided Tour (ITour)

Published By: SAP     Published Date: Jul 29, 2010
SME Clear Value Interactive Guided Tour (ITour) explains the value of the SAP SME portfolio through three value scenarios: Insight, Efficiency and Flexibility
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sap, sme itour, smb, operating system, financial management, crm, customer relationship management, reporting, application integration, business integration, business management, customer interaction service, customer satisfaction, customer service, return on investment
    
SAP

Hosted CRM Comparison Guide

Published By: Tippit, CRM     Published Date: May 18, 2009
Download this side-by-side comparison guide that breaks down the industry's top 15 CRM players (including Salesforce.com, RightNow Technologies, NetSuite, Microsoft, Entellium, SugarCRM and Oracle) so you can quickly and easily compare the features and costs of each. Learn more today!
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crm, hosted crm, tippit, marketing, market, hosted, on-premise, solution, sfa, sales force automation, oracle, mobile, email marketing, cti, customer relationship management, roi, sugar, forecasting, call center, sales
    
Tippit, CRM

Enhancing the Customer Experience with Loyalty Management

Published By: SAP     Published Date: Mar 29, 2011
Discover how deploying functionality for loyalty management in SAP Customer Relationship Management helps you collect valuable data that enables you to enhance the customer experience. You can then increase customer retention and foster development of a community of customers who serve as advocates for your business.
Tags : 
sap crm, loyalty program, crm processes, business intelligence, customer relationship management
    
SAP

Unlock Hidden Profits Using Effective Pricing Strategies

Published By: SAP     Published Date: Mar 29, 2011
Learn how to use smart, sound pricing strategies to increase revenues while protecting margins. Enterprise-wide visibility into the many drivers that come into play can help with identifying opportunities, negotiating deals properly, and adjusting with agility to changing conditions.
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sap crm, pricing clarity, sap price and margin management, business management, ebusiness
    
SAP

Advancing Enterprise Mobility to Improve Sales and Service

Published By: SAP     Published Date: Mar 29, 2011
Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes - and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem.
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sap crm, enterprise mobility suite, enterprise mobility, mobile computing, customer service, sales automation, collaboration
    
SAP

The Forrester Wave: CRM Suites for Large Organizations, Q2 2010

Published By: SAP     Published Date: Mar 29, 2011
Read this new Forrester Report on customer relationship management (CRM) software for large organizations. SAP has maintained its position as a leader in offering complete CRM solutions, with better usability and improved total cost of ownership - an incentive for customers to upgrade their tool sets
Tags : 
crm suites, customer service solutions, cti, saas, bpm, sap crm, customer relationship management, total cost of ownership
    
SAP

Using Advanced Analytics to Gain Insights into your Revenue Stream

Published By: SAP     Published Date: Mar 29, 2011
Learn how leveraging a defined, repeatable sales process enables both sales and marketing organizations to drive consistent, and therefore more predictable, behavior and results. If your organization has a defined sales process, you can track your ability to successfully execute that process.
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sap, revenue stream, advanced analytics, crm, marketing automation, sales automation
    
SAP

Six Success Factors for Building a Best-Run Marketing Organization

Published By: SAP     Published Date: Mar 29, 2011
Discover how you can use the right software to help your marketing organization support growth and demonstrate value. In doing so, you can learn how to develop customer, brand, and channel strategies that can support process efficiency and effectiveness activities and transform your marketing activities.
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marketing analytics, sap crm, customer satisfaction, ebusiness, marketing automation
    
SAP

How Web 2.0 Is Transforming CRM - Leveraging Social Media to Improve the Customer Experience

Published By: SAP     Published Date: Mar 29, 2011
Many view Web 2.0 as an opportunity to grow closer to their customers, better understand customer needs, and empower these customers to influence their company's strategy. This, in turn, opens the door to improved customer service, enhanced customer loyalty, and better customer advocacy. SAP understands and embraces the vast and emerging opportunities that Web 2.0 presents for customer relationship management (CRM).
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sap crm, web 2.0, social media, customer relationship management, customer service, collaboration, customer experience management
    
SAP

CRM Without Compromise: A Strategy for Profitable Growth

Published By: SAP     Published Date: Mar 29, 2011
Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value - where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability.
Tags : 
sap crm, ecosystem, crm deployment, crm culture, customer relationship management, supply chain management, employee performance management
    
SAP

SAP Customers Support Sales-Effective Processes and Technologies with Enhanced Data Analysis

Published By: SAP     Published Date: Sep 03, 2010
This paper discusses how Best-In-Class organizations have demonstrated a significant emphasis on providing sales leaders with better information in order to make better decisions. Continue reading to learn how organizations that also deployed solutions such as SAP CRM were consistently among the Best-In-Class.
Tags : 
sales-effective processes, enhanced data analysis, sap, best-in-class, sap crm, sales forecasting deployment, sales mobility, sales force productivity, business performance, kpi, aberdeen, customer relationship management, performance testing, sales & marketing software, sales automation
    
SAP

The Forrester Wave™: CRM Suites For Large Organizations, Q1 2015

Published By: Pega     Published Date: Sep 11, 2015
In this Forrester Wave evaluation of customer relationship management (CRM) suites for enterprise organizations, we identified the nine most significant CRM suites solutions — Infor CRM (formerly known as SalesLogix), Microsoft Dynamics CRM, NetSuite, Oracle Siebel CRM, Pegasystems, Salesforce, SAP CRM, SAP Cloud for Customer, and SugarCRM — and researched, analyzed, and scored them. This report details our findings in order to help application development and delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.
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Pega
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