service portal

Results 1 - 25 of 76Sort Results By: Published Date | Title | Company Name

6 Tips for building a thriving help center

Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
Tags : 
    
Zendesk

6 Tips for building a thriving help center

Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
Tags : 
    
Zendesk

Your guide to: Tackling the Top 3 IT Service Management Challenges eBook

Published By: ServiceNow     Published Date: Oct 02, 2015
ServiceNow ExpressSM brings together all the great features you need to address these common IT Service Management challenges and more. • Revolutionize request management with a self-service portal and automated routing • Track assets centrally though an integrated CMDB across all IT processes • Make reporting timely and informative with one-click reporting, dashboards and gauges
Tags : 
    
ServiceNow

Relinquish the Tedium of your PC deployments, Not the Control

Published By: Dell     Published Date: Nov 13, 2017
In-house PC deployments can be expensive and time consuming and often times result in manual errors, short and long term support challenges, as well as delays in production system deployments. But new deployments don’t have to be hard. In this webinar, you will: 1. Learn about our newest client PC deployment offer ProDeploy Client Suite 2. Understand how we put our customers in control with the self-service portal TechDirect 3. Find out how ProDeploy Plus can help companies save up to 35%* on deployment time *Based on May 2016 Principled Technologies Report commissioned by Dell. Testing results extrapolated from a 10-system deployment to project time savings for larger deployment compared to in-house manual deployment. Actual results will vary.
Tags : 
    
Dell

Relinquish the Tedium of your PC deployments, Not the Control

Published By: Dell-EUC (Dell/Intel Logo) Webinar     Published Date: Nov 13, 2017
In-house PC deployments can be expensive and time consuming and often times result in manual errors, short and long term support challenges, as well as delays in production system deployments. But new deployments don’t have to be hard. In this webinar, you will: 1. Learn about our newest client PC deployment offer ProDeploy Client Suite 2. Understand how we put our customers in control with the self-service portal TechDirect 3. Find out how ProDeploy Plus can help companies save up to 35%* on deployment time *Based on May 2016 Principled Technologies Report commissioned by Dell. Testing results extrapolated from a 10-system deployment to project time savings for larger deployment compared to in-house manual deployment. Actual results will vary. Intel Inside®. Powerful Productivity Outside. Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Tags : 
    
Dell-EUC (Dell/Intel Logo) Webinar

IBM WebSphere to JBoss EAP Migration Guide

Published By: JBoss Developer     Published Date: Feb 05, 2016
IT organizations are constantly faced with the challenge to produce high-quality solutions with a lower total cost of ownership (TCO). With the growing recognition that open source software provides quality, stable solutions, migrations of existing enterprise applications to products such as JBoss® Enterprise Application Platform have become increasingly popular. JBoss Enterprise Application Platform provides a holistic solution that includes tools for such business challenges as business process management, enterprise application integration, and serviceoriented architectures (SOA), enterprise portals, and data services solutions.
Tags : 
ibm, websphere, jboss, eap, migration, jboss, red hat, enterprise application platform
    
JBoss Developer

Oracle WLS to JBoss EAP Migration Guide

Published By: JBoss Developer     Published Date: Feb 05, 2016
IT organizations are constantly faced with the challenge to produce high-quality solutions with a lower total cost of ownership (TCO). With the growing recognition that open source software provides quality, stable solutions, migrations of existing enterprise applications to products such as JBoss® Enterprise Application Platform have become increasingly popular. JBoss Enterprise Application Platform provides a holistic solution that includes tools for such business challenges as business process management, enterprise application integration, and service-oriented architectures (SOA), enterprise portals, and data services solutions.
Tags : 
oracle, jboss, redhat, migration, eap, wls, applications, enterprise applications
    
JBoss Developer

Cisco Improves Software And Product Development With OpenShift Enterprise By Red Hat

Published By: Red Hat     Published Date: Jun 23, 2016
Cisco is a leading provider of networking solutions that transform how people connect, communicate, and collaborate. A US $47 billion global company, Cisco develops intelligent networks and technology architectures for customers in industries ranging from government and military to healthcare and transportation. To help keep pace with rapidly changing customer demand, Cisco built its internal Lightweight Application Environment on OpenShift Enterprise by Red Hat. With this solution, Cisco IT delivers application middleware quickly and easily to internal developers through a self-service portal. Cisco has decreased time to market for new applications, streamlined the infrastructure using containers, increased operational efficiencies, and improved the developer experience.
Tags : 
cisco, best practices, networking, software development, productivity, business analytics, database development, web development
    
Red Hat

20% faster resolution through Event Management for an US based Media & Entertainment giant

Published By: Larsen & Toubro Infotech(LTI)     Published Date: Sep 17, 2019
US based Media & Entertainment giant had challenges in multiple integration of 3rd party tools. LTI helped in implementing end to end ServiceNow modules and integration of multiple 3rd party tools like Verizon, Sharepoint, Table API etc which thereby provided higher adoption of portal with enhanced user experience.
Tags : 
application management, artificial intelligence, b2b technology, cloud applications, cloud architect
    
Larsen & Toubro Infotech(LTI)

Digital Evolution: Oi case study

Published By: Pegasystems     Published Date: May 02, 2016
The successful launch of an online portal has given telecommunications company Oi the confidence to pursue an ambitious digital transformation initiative
Tags : 
pegasystems, digital transformation, digitisation, customer service, customer engagement, online portal, mobile computing, smart phones
    
Pegasystems

REST- und API-Designleitfaden

Published By: CA Technologies EMEA     Published Date: Oct 20, 2017
In seinem Buch „Die Psychologie der Wissenschaft“ von 1966 vertrat der US-Psychologe Abraham Maslow die Position, dass Psychologen multiperspektivische Behandlungsansätze verfolgen und neue Konzepte einführen sollten, statt weiter nur die Theorien von Verfahren anzuwenden, die Freud und seine Nachfolger vor langer Zeit entwickelt hatten. Maslow wusste, dass es schwierig ist, einen neuen Blickwinkel einzunehmen, und schreibt: „Es ist bestechend, in jedem Problem einen Nagel zu sehen, wenn man als Werkzeug nur einen Hammer hat.“ Wir alle kennen das. Wir gewöhnen uns so sehr an althergebrachte Abläufe, dass wir die Gründe dafür manchmal nicht infrage stellen.
Tags : 
api, application programming interface, psd2, open banking, json, github, secure gateway, microservices
    
CA Technologies EMEA

Leitfaden zur digitalen Transformation für den Chief Digital Officer

Published By: CA Technologies EMEA     Published Date: Oct 20, 2017
Diese sich schnell weiterentwickelnde digitale Welt definiert auch die Beziehung zwischen Ihrem Unternehmen und Ihren Kunden neu. Die Kunden erwarten von ihren bevorzugten Marken heute eine komfortable, interaktive User Experience. Auch die Security ist ein wichtiges Anliegen. Die Risiken wachsen, da Unternehmen und Kunden immer mehr vertrauliche Daten austauschen.
Tags : 
api, application programming interface, psd2, open banking, json, github, secure gateway, microservices
    
CA Technologies EMEA

API360: Ein umfassendes API-Strategiemodell für Unternehmen

Published By: CA Technologies EMEA     Published Date: Oct 20, 2017
Sie müssen stets für das kontinuierliche Wachstum Ihres Unternehmens sorgen. Im Zuge der anhaltenden Dynamik der Application Economy setzen Sie zur Förderung dieses Wachstum vermutlich auf digitale Unternehmensinitiativen. Wie organisieren und verwalten Sie nun am besten ein APIProgramm, ohne Ihr geistiges Eigentum außerhalb des Unternehmens auf problematische Weise zu exponieren? Nachfolgend stellen wir eine Reihe von Early Adopters vor, die ihr Wachstum erfolgreich mit APIs befördert haben.
Tags : 
api, application programming interface, psd2, open banking, json, github, secure gateway, microservices
    
CA Technologies EMEA

API-Monetisierung: Erschließen Sie den Nutzen Ihrer Daten

Published By: CA Technologies EMEA     Published Date: Oct 20, 2017
Die Application Economy hat Unternehmen zu Umstellungen gezwungen. Unternehmen machen ausgewählte Daten und Anwendungen für Entwickler, Partner, Mobile Devices, die Cloud und das Internet of Things (IoT) zugänglich, um neue Wachstumschancen wahrzunehmen. Im Zuge dieser Umstellungen zeigte sich, dass Legacy-Daten in der Application Economy von Nutzen sein können, und zwar in einem solchen Ausmaß, dass sich durch die neue Art der Verwendung dieser Daten neue Umsatzchancen ergeben.
Tags : 
api, application programming interface, psd2, open banking, json, github, secure gateway, microservices
    
CA Technologies EMEA

Erstellen von Anwendungsprototypen in Stunden

Published By: CA Technologies EMEA     Published Date: Oct 20, 2017
CA Live API Creator enthält die drei Dinge, die für jeden Anwendungsprototyp erforderlich sind: • Datenbank • Geschäftslogik • Benutzeroberfläche Datenbank – Ihre oder unsere Sie können Ihre vorhandene Datenbank oder eine von CA Live API Creator für Sie erstellte Cloud-Datenbank verwenden. In beiden Fällen sind Sie schnell einsatzbereit.
Tags : 
api, application programming interface, psd2, open banking, json, github, secure gateway, microservices
    
CA Technologies EMEA

Das API Management Playbook Grundlagen zu Lösungen für das API Management

Published By: CA Technologies EMEA     Published Date: Oct 20, 2017
In der digitalen Wirtschaft sind Anwendungsprogrammierschnittstellen (APIs) unerlässlich, um Ideen schnell umzusetzen und neue Geschäftschancen zu nutzen. Sie sind die Bausteine der digitalen Transformation und ermöglichen es Unternehmen, eine herausragende Customer Experience bereitzustellen, neue Umsatzquellen zu erschließen und Mitarbeiter, Partner, Anwendungen und Geräte jederzeit und überall mit Daten zu verbinden.
Tags : 
api, application programming interface, psd2, open banking, json, github, secure gateway, microservices
    
CA Technologies EMEA

API-gesteuerte Innovationen im Bank- und Finanzwesen

Published By: CA Technologies EMEA     Published Date: Oct 20, 2017
Banken, Vermögensberater, Zahlungsanbieter und andere Finanzinstitutionen erleben tief greifende Veränderungen in Form von sich entwickelnden Marktanforderungen und neuen Vorschriften. Diese Unternehmen müssen ihre etablierten Prioritäten, Prozesse und Produkte überdenken, um das Fundament für den künftigen Erfolg zu legen. Software ist der Schlüssel.
Tags : 
api, application programming interface, psd2, open banking, json, github, secure gateway, microservices
    
CA Technologies EMEA

IT Service Management Blueprint: Consumerize the User Experience

Published By: ServiceNow     Published Date: Jan 17, 2017
A self-service experience helps IT and business users do more, and do it better, at a lower cost This eBook, “Consumerize the User Experience,” distills insights from the ServiceNow user community that can help you rapidly deploy an improved self-service experience while maximizing your short, medium, and long-term benefits. Learn best practices to: • Create a self-service portal where users can report issues, make requests, ask questions, and check request status • Define the service catalog to accurately reflect details of supported services, such as: scope, cost, service level agreements (SLAs), dependencies, and more • Automate knowledge sharing for better service and less hunting for information
Tags : 
it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management
    
ServiceNow

6 Tips for building a thriving help center

Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

Your guide to omnichannel support

Published By: Zendesk     Published Date: Jan 19, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

Scale your business with Self-service

Published By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

Gartner Predicts 2018: CRM and Customer Experience

Published By: Zendesk     Published Date: Jan 19, 2018
The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe Gartner’s new report, “Predicts 2018: CRM and Customer Experience”, can help prepare your business for the evolving world of CRM and the customer experience. According to Gartner, “By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets.” With this in mind, it’s important for application leaders to take action to avoid losing out. Learn how you can plan your customer service organization more strategically and maximize your business' efforts.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk

TEI Of ServiceNow Customer Service Management

Published By: Service Now     Published Date: Jan 26, 2018
Forrester conducted an in-depth interview of Epicor Software Corporation (“Epicor”) about their investment in ServiceNow for transforming their global support system. With ServiceNow, Epicor has consolidated over 15 CRM-based support systems and 50 customer portals into single global support platform for their 20,000 customers worldwide. Download this whitepaper to learn more of what Epicor has achieved.
Tags : 
    
Service Now

Building Online Portals for Your Customers & Partners with Okta: An Architectural Overview

Published By: Okta     Published Date: Feb 05, 2013
Okta is an enterprise grade identity management service, built from the ground up in the cloud and delivered with an unwavering focus on customer success.
Tags : 
okta, customer service, architectural overview, online portals, 3rd party portal integration, business technology
    
Okta

Analyst Research: Marketscope for IVR Systems and Enterprise Voice Portals

Published By: Aspect Software     Published Date: Nov 06, 2014
Download Aspect’s newsletter, “Serving and Engaging the Digital Consumer - from Self-Service to Agent-Assisted” for insights on how the cloud, omni-channel communications and mobility are revitalizing customer self-service. Included is a complete copy of the latest Gartner Marketscope for IVR Systems and Enterprise Voice Portals, which provides insights on the state of the market and top vendors. Download to learn more!
Tags : 
aspect, digital consumer, self service, voice response market, it leads, ivr investments, omni channel, omnichannel
    
Aspect Software
Start   Previous   1 2 3 4    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.