service analytics

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Smarter customer service with IBM business analytics

Published By: IBM     Published Date: Oct 31, 2013
Grow revenue by building better relationships with your customers.
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analytics, customer service, business analytics, customer relationship management, business intelligence, social media, customer retention, customer loyalty
    
IBM

Transforming customer service with business analytics

Published By: IBM     Published Date: Oct 31, 2013
Business analytics can help customer service departments acquire the information and capabilities to transform themselves.
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analytics, customer service, business analytics, customer relationship management, business intelligence, social media, customer retention, customer loyalty
    
IBM

Analytics: The real-world use of Big Data

Published By: IBM     Published Date: Jan 02, 2014
This study highlights the phases of the big data journey, the objectives and challenges of midsize organizations taking the journey, and the current state of the technology that they are using to drive results. It also offers a pragmatic course of action for midsize companies to take as they dive into this new era of computing.
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ibm, analytics, global business service, big data, business value, it professionals, volume, velocity
    
IBM

IDC Analyst Report: The Mainframe as a Key Platform for Big Data and Analytics

Published By: IBM     Published Date: Apr 18, 2014
For many enterprises System z is central to modern analytics because of the vast quantities or rich data stored upon it – not to mention excellent qualities of service. Carl Olofson, an IDC analyst looks, at the role of the mainframe in relation to big data, how it has become a hub for modern day analytics, its ability to integrate information from other sources to enhance business decisions and how it is positioned for the future. Download this paper and learn.
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ibm, mainframe, platform, big data, analytics, big data and analytics, bda, big data technology
    
IBM

WP Location Based Services (Us Pilot Only)

Published By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
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cisco, lbs, it technology, wifi, analytics, wireless networks, mobile computing, wireless application software
    
Cisco

ZK (Analyst) Multigigabit Report

Published By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
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cisco, idc, lbs, wireless, wifi, mobility, it solutions, bandwidth management
    
Cisco

IDC Brief Cisco Unlock The Value of ACI

Published By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
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cisco, lbs, it technology, wifi, analytics, wireless networks, mobile computing, mobile data systems
    
Cisco

Strengthening Self-Service Analytics with Data Preparation and Data Virtualization

Published By: Cisco     Published Date: Dec 21, 2016
Self-service analytics implies that users design and develop their own reports and do their own data  analysis with minimal support by IT. Most recently, due to the availability of tools, such as those from Qlik,  Spotfire, and Tableau, self-service analytics has become immensely popular. Besides powerful analytical  and visualization capabilities, they all support functionality for accessing and integrating data sources.  With respect to this aspect of data integration four phases can be identified in the relatively short history  of self-service analytics. This whitepaper describes these four phases in detail and shows how the tools  Cisco Data Preparation (CDP) and Cisco Information Server (CIS) for data virtualization can strengthen and  enrich the self-service data integration capabilities of tools for reporting and analytics.  
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Cisco

The Increasing Need for Real-Time Datacenter Analytics with Pervasive Visibility

Published By: Cisco     Published Date: Dec 21, 2016
In a world characterized by increased virtualization, cloud computing, software-defined networking (SDN), and DevOps — and now containers and microservices — having comprehensive visibility into every flow and packet metadata is essential. This paper examines the need for and business value of pervasive, real-time visibility across the datacenter network. It also looks at the role of Cisco in the market for real-time datacenter analytics solutions.
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Cisco

Intersecting Mobile and Physical Marketing Analytics

Published By: Phunware     Published Date: Aug 11, 2014
Mobile devices are streaming millions of location data points in real-time. These data points are extremely valuable in their own right because the very apps that help generate data can also be used to act on insights and deliver relevant messages. Download these insights and examples to turn mobile data into actions.
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phunware, mobile, physical marketing analytics, location analytics, business intelligence, space management, customer service, crm
    
Phunware

B2B SB2B Services Analytics and Reporting

Published By: IBM     Published Date: Mar 18, 2015
More and more companies are moving to the cloud for B2B services, and for good reason. There’s a huge potential for increased visibility and analytics-driven insights to be gained from B2B transactions that can give businesses unprecedented levels of information. But many organizations continue to struggle when it comes to going beyond basic transactional data and historical performance metrics. What does it take to not only report on past activity, but to get real-time alerts, predict future events, manage exceptions, and proactively leverage this wealth of data in order to put it to work? Read this IBM white paper to find out how B2B Services Reporting and Analytics provide new insights into your trading partner relationships and to drive better, more profitable business decisions.
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b2b services, ibm, b2b analytics, b2b reporting, transactional data, trading partner relationships, it management, enterprise applications
    
IBM

Analytics Embedded in the Cloud: Let the Insight Rain Down

Published By: IBM     Published Date: Apr 07, 2015
This report explores how cloud-based solution providers, such as managed service providers (MSPs) and independent software vendors (ISVs) are using an embedded approach to analytics in an effort to empower their customers and build a competitive advantage.
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ibm, cloud computing, analytics, business intelligence, distributed computing, mobile computing, application integration, ebusiness
    
IBM

Andrews Distributing quenches thirst for sales growth with analytics

Published By: IBM     Published Date: Oct 16, 2014
As part of the IBM® SMART Program, Andrews Distributing worked with Southern Methodist University to develop a predictive analytics solution that mines data on 1,000 SKUs sold at 10,000 retailers, and reveals new insights about beer category sales in different retail environments.
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distribution model, analytics services, predictive analytics, sales growth
    
IBM

Hosted CRM Buyer's Guide: Learn what a Hosted CRM system can do for you

Published By: Tippit, CRM     Published Date: May 15, 2009
Today's Customer Relationship Management (CRM) solutions aim to recapture the personalized customer service provided by local mom-and-pop shops of yore – except with high-tech-analytics capabilities, collaborative platforms and automated processes. By gathering information from multiple data sources and storing it in a centralized location, a hosted CRM solution provides a holistic view of a customer in real time. Armed with this insight, a company’s management, sales and service people can better generate leads, target top customers, manage marketing campaigns, drive sales and boost customer satisfaction.
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tippit, marketing, analytics, sales force automation, crm, onyx software, rightnow technologies, enterprise applications
    
Tippit, CRM

Self-Service Business Intelligence and Analytics

Published By: SAS     Published Date: Mar 31, 2016
Analytics is more important to success than ever before, and it’s a business practice that has momentum. Fifty-eight percent of the respondents in a recent survey published in the MIT Sloan Management Review stated that the use of analytics gave their companies a competitive advantage, up from 37 percent the prior year. Enterprise-scale companies report dramatic successes with analytics.
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analysis, development management, data management, business intelligence, best practices, application performance management, business analytics, application integration
    
SAS

Moving Past Traditional BI to Self-Service Analytics

Published By: SAS     Published Date: May 12, 2016
This paper examines the barriers to adoption from an IT and end-user perspective, and shows how self-service analytics in general – and SAS Visual Analytics in particular – can eliminate these barriers. Self-service analytics empowers users to truly exploit the wealth of data available to them, while ensuring that the IT organization maintains governance and control over that data.
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sas, business analytics, it organization, networking, it management, wireless, data management, business technology
    
SAS

A New Breed of BI: Self-Service Analytics That Your Business and IT Users Will Love

Published By: SAS     Published Date: Apr 25, 2017
But if you can’t explain how you got the answer, or what it means, it’s no good. Most self-service BI solutions can only display what has already happened, through reports or dashboards. And most have a predefined path of analysis that gives users very little creative freedom to explore new lines of thought. To maintain competitive advantage, your BI solution should allow business users to quickly and easily investigate and interrogate the data to find out why something happened – to uncover the root cause behind the “what.”
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SAS

Forrester: Turn Big Data Analysis Inward With IT Analytics

Published By: Riverbed     Published Date: Jul 15, 2014
Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage easily, fueling more complexity, delays, and downtime. Forrester predicts this will inevitably get worse. To combat this onslaught, you can no longer just accelerate current practices or rely on human intelligence. You need machines to analyze conditions to invoke the appropriate actions. These actions themselves can be automated. To perform adaptive, full-service automation, you need IT analytics, a disruption to your existing monitoring and management strategy.
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big data analysis, it analytics, manage, complex, automation, monitoring, management strategy, networking
    
Riverbed

Equilibrium: The Secret to Success in Self-Service Business Intelligence

Published By: Gleanster Research     Published Date: Oct 11, 2012
Authored by two luminary Business Intelligence (BI) industry analysts. This 9 page report exposes best practices on Self-Service BI. The findings come from a Q3'12 survey on BI, which captured the experiences of 327 organizations.
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business intelligence, cio, self-service, business analytics, data warehouse, data, analysis, business technology
    
Gleanster Research

Harness the Value of Big Data Smarter Infrastructures

Published By: IBM     Published Date: Sep 10, 2013
This white paper will discuss how big data analytics, coupled with the right facilities and asset management software, can provide next-generation opportunities to improve facilities and asset management processes and reutnrs. It will examine how different organizations successfully use big data generated by their facilities and assets to help increase revenue, power operational efficiency, ensure service availability and mitigate risk. Most importantly, this white paper will reveal how your organization can leverage big data analytics to achieve similar benefits and transform the management of your organization's facilities and assets-and ultimately, your business.
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big data, smarter infrastructures, big data, ibm, power operational, leverage big data, analytics, harnessing the power of data
    
IBM

Five Steps to Improving Business Performance through Customer Intimacy

Published By: IBM     Published Date: Feb 10, 2014
Customer Intimacy has become an essential driver for company success.In this white paper, you’ll learn how customer intimacy can be implemented at your organization in five practical steps.
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ibm, business analytics, customer analytics, crm, customer service, customer intimacy, cem, enterprise feedback management
    
IBM

Point Defiance Zoo and Aquarium

Published By: IBM     Published Date: Feb 10, 2014
Working with BrightStar Partners, an Avnet Services company, and IBM, the PDZA team has developed a new analytics solution that combines real-time weather data with ticket sales and attendance information to help forecast visitor numbers much more accurately than ever before.
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ibm, brightstar, business analytics, software, ibm cognos business intelligence, data management, data warehousing, operational efficiency
    
IBM

Ruby Business Intelligence and Analytics Service on IBM Bluemix

Published By: IBM     Published Date: Jan 26, 2015
IBM Bluemix, a robust platform as a service (PaaS) to host and deploy your app, also provides a wide range of enterprise grade tools that can be used in your applications to run your business needs. The Analytics Warehouse Service available in IBM Bluemix provides a powerful, easy-to-use, and agile platform for business intelligence (BI) and analytics tasks. Check out this upcoming webcast to learn how you can create a ready-to-use BI and analytics service on Bluemix, in just a few clicks, and even access those results on an Android app.
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analytics service, open cloud platform, ibm, web developers, mobile developers, business integration, security, it management
    
IBM

Unlocking the B2B Web Analytics 'Black Box'

Published By: Business.com     Published Date: Jun 03, 2009
At a time when most businesses are facing lengthening sales cycles, reduced budgets and staff cut-backs, its imperative to keep leads flowing into the business and at a lower cost. In this study of over 27,000 B2B web sites, Business.com found 93% of B2B companies are in danger of having their best intentions come back to haunt them. Learn more today!
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black box, b2b, search marketing, b2c, toolkit, key relevance, jumpfly, sales cycle
    
Business.com

Magic Quadrant for the CRM Customer Engagement Center

Published By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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Pega
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