service analytics

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NEC Directs Attention to Solve Server Side Stress

Published By: NEC     Published Date: Aug 12, 2014
NEC has introduced the Express5800/A2000 Series Servers to accommodate enterprise application demands with peak server reliability, availability, and serviceability. The new server architecture and NEC engineering functionality align well with many of the most important IT priorities in 2014, including virtualization, big data and advanced data analytics. With the Express5800/A2000 Servers, NEC has the opportunity to educate application owners and work with system integrators to drive awareness and ultimately investment in its new server platform, which will help drive customer value. In this white paper, you will learn how these next-generation servers from NEC are ready to accommodate some of todayís demanding workloads.
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servers, virtualization, customer value, analytics, application owners, system integrators, big data, reliability
    
NEC

Innovation Map: Data Center Modernization

Published By: Hitachi Vantara     Published Date: Aug 14, 2018
In this inforgraphic, we are going to show you the possibilities with modernised, optimized data infrastructure. In doing so, we aim to bring you ideas about how you can bring your own data-driven business vision to life, focusing on the outcomes that matter most to you. In essence, we will be discussing five main industries and the possibilities for modernized data infrastructure. We will be displaying how Banking and Financial Services, Telecommunications, manufacturing, healthcare and retail can use data, analytics and automation to optimize their business, therefore bringing about a competitive edge which previous appeared unimaginable. Using data correctly, most importantly building proper data infrastructures, can be the driving force behind obtaining a competitive edge. Data is your story. And itís our story, too.
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data infrastructure, big data, internet of things
    
Hitachi Vantara

Case Study: AFS Increased Sales By 89% Using Engine Ready AdPilot

Published By: Engine Ready     Published Date: Jun 05, 2007
In its quest to continue increasing market share, American Financial Services (AFS) began to realize the importance of a solid analytics package to help develop and track a list of targeted keywords in several pay-per-click search engines. Additionally the highly competitive nature of their most popular keywords was creating a considerable marketing challenge.
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pay per click, search engine marketing, web analytics, online marketing, web marketing, internet marketing, ppc, sem
    
Engine Ready

A Practical Guide to SOA for IT Architects

Published By: Systinet     Published Date: Aug 21, 2009
As a strategy for creating a flexible and agile IT, service-oriented architecture (SOA) has gained considerable momentum in recent years, largely due to the advent of standards-based Web services.
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web services security, web services, web service security, information management, business analytics, business metrics, system management software, programming application
    
Systinet

MRM For Excellence in Marketing Process Improvement

Published By: Aprimo, Inc.     Published Date: Dec 19, 2008
Financial Company Marketing maintains all key functions of marketing in-house to include: marketing strategy, creative services, direct mail, lead management, eCommerce, emerging markets, database, reporting analytics, strategic partnerships & cross-sell, and print vendor management.
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marketing process improvement, marketing resource management, aprimo, marketing productivity, data management, network management, network performance management, marketing automation
    
Aprimo, Inc.

A Break From The Routine

Published By: Symantec.cloud     Published Date: Nov 29, 2010
IT Managers Talk About The Pains And Frustrations Of Routine Administration, Maintenance And Upgrades. Hosted services (also known as cloud computing, Software-as-a-Service or SaaS) are a good example and the subject of this paper.
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messagelabs symantec hosted services, cloud computing, software-as-a-service, saas, business process, analytics, business analytics, business process management
    
Symantec.cloud

Close the Detection Deficit with Security Analytics

Published By: SAS     Published Date: Aug 03, 2016
New analytics tools and services are helping organizations extract exceptional business value from the massive volumes of available data provided by various internal and external sources. Many companies are harnessing these insights to improve operational and business processes, troubleshoot problems, identify business opportunities, and generally compete and innovate better. Now the benefits of analytics in those areas are prompting companies to look to analytics to improve information security. Enterprise security organizations are under tremendous pressure to change. Traditional perimeter-focused security controls and strategies have proved inadequate against modern, highly targeted attack campaigns.
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best practices, technology, security, enterprise, analytics, business analytics, business intelligence, business management
    
SAS

TDWI Checklist Report: Gaining Business Value from Governed Analytics and Discovery

Published By: SAS     Published Date: Apr 25, 2017
This TDWI Checklist provides seven steps your organization can follow to apply a balanced governance strategy as you expand your use of self-service visual analytics and discovery.
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SAS

Self-Service Data Prep for Analytics and Reporting: On Demand

Published By: SAS     Published Date: Jun 08, 2018
Download Webinar
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SAS

Discover the Benefits of Adding Live Chat Customer Support

Published By: LogMeIn     Published Date: May 11, 2012
The Vornado company is a legend in their industry as the "Leader in Air Flow Technology." Consumer interaction is important to the Vornado brand, so including chat on their website, where consumers can have not just a quick dialogue with a Vornado product specialist, but a live conversation, was a necessity. Using BoldChat Enterprise gave Vornado the opportunity to meet this communication need and to solve an increasing email management need too.
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vornado, customer service, communication, onlibne, web analytics, application, application integration, application performance management
    
LogMeIn

Dissatisfied with cost and time you're spending on IT discovery?

Published By: IBM     Published Date: Feb 05, 2014
Companies increasingly rely on IT discovery to provide a complete picture of the infrastructure for IT optimization and migration initiatives. But current methods are costly, and they can take too long to deliver results. ALDM (analytics for logical dependency mapping), a new service from IBM Research, is changing all of that. In this interview, Larry Thompson, IBM offering development executive, explains how ALDM reengineers IT discovery with analytics, automation and cloud computing technologies and delivers a more complete and accurate view of your IT environment. Listen to the full 8-minute podcast interview or read the two-page encapsulated version to learn how ALDM is lowering the cost of IT discovery while speeding results.
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IBM

Banking on the Future

Published By: IBM     Published Date: Aug 06, 2014
In a competitive landscape that favors the fastest and the smartest, financial services firms that invest in building sophisticated insight and predictive analytics will be better positioned to emerge as market leaders.
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ibm, banking, competition, future, financial, services, analytics
    
IBM

Magic Quadrant for the CRM Customer Engagement Center

Published By: Dun & Bradstreet     Published Date: May 10, 2016
Vendors' positions in this Magic Quadrant reflect the growing demand for cloud-based customer service applications to support agents who engage with customers through multiple channels. Learn how the Lithium Platform can help develop a support community, customer engagement on the cloud, and provide multi-channel customer analytics tools.
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Dun & Bradstreet

Magic Quadrant for the CRM Customer Engagement Center

Published By: Pega     Published Date: Sep 11, 2015
The Magic Quadrant reflects the substantial difference among software suppliers' customer support applications. Great diligence must be shown by IT leaders working on customer service projects. Weaknesses remain in providing cross-channel persistence of experience and embedded real-time analytics.
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Pega

Magic Quadrant for the CRM Customer Engagement Center

Published By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organizationís CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, todayís CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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Pega

Analytics Paves the Way for Better Government

Published By: SAP     Published Date: Jan 15, 2016
Managing state government often requires impassioned debate about the best way to allocate resources, deliver services to citizens and build budgets that reflect elected leadersí and citizensí priorities. The State of Indiana is bringing data-driven insights to these discussions through its use of analytics.
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sap, government, analytics, data
    
SAP

Four factors that drive effective self-service analytics

Published By: IBM     Published Date: Apr 15, 2016
This white paper takes a look at the current challenges that many organizations face in addressing this growing need. It examines the different types of users and stakeholders who need or want more self-service, and lays out four factors that are critical to realizing the full potential of self-service analytics.
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ibm, business analytics, self-service analytics, business intelligence, business technology
    
IBM

IMM Case Study

Published By: IBM     Published Date: Aug 04, 2016
IMM is a full-service digital marketing agency that builds marketing programs that get smarter every day and increase in value over time. Following the concept of Ideas Made Measurable, IMM builds unique and custom results-based programs by leveraging a unique combination of people and technology. Read more to learn how IBM Analytics plays a role in IMM's success.
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ibm, imm, case study, analytics, big data, technology, knowledge management, enterprise applications
    
IBM

Getting Started with Amazon Redshift - Best Practices

Published By: AWS     Published Date: Sep 04, 2018
Todayís businesses generate staggering amounts of data, and learning to get the most value from that data is paramount to success. Just as Amazon Web Services (AWS) has transformed IT infrastructure to something that can be delivered on-demand, scalably, quickly, and cost-effectively, Amazon Redshift is doing the same for data warehousing and big data analytics.
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AWS

Optimizing Amazon Redshift, A Real-World Guide

Published By: AWS     Published Date: Sep 04, 2018
Just as Amazon Web Services (AWS) has transformed IT infrastructure to something that can be delivered on demand, scalably, quickly, and cost-effectively, Amazon Redshift is doing the same for data warehousing and big data analytics. Redshift offers a massively parallel columnar data store that can be spun up in just a few minutes to deal with billions of rows of data at a cost of just a few cents an hour. Itís designed for speed and ease of use ó but to realize all of its potential benefits, organizations still have to configure Redshift for the demands of their particular applications. Whether youíve been using Redshift for a while, have just implemented it, or are still evaluating it as one of many cloud-based data warehouse and business analytics technology options, your organization needs to understand how to configure it to ensure it delivers the right balance of performance, cost, and scalability for your particular usage scenarios. Since starting to work with this technology
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AWS

New Era of ECM for Government

Published By: IBM     Published Date: Jan 20, 2017
Government agencies are taking advantage of new capabilities like mobile and cloud to deliver better services to its citizens. Many agencies are going paperless, streamlining how they interact with citizens and providing services more efficiently and faster. This short video will show real examples of how government agencies are applying new capabilities like cognitive and analytics to improve how they ingest, manage, store and interact with content.
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IBM

TechTarget: Making The Most Of Customer Data

Published By: IBM     Published Date: Apr 18, 2017
There are myriad software products, from complete CRM platforms that offer analytics to standalone or add-on software products that focus solely on analytics. There are analytics apps that can be added to your existing CRM platform. Or thereís the option to outsource analytics to a growing number of service providers. ďThe technologies are changing rapidly. There are a zillion startups offering either new tools or technologies, so it is kind of hard to navigate,ĒMike Gualtieri, an analystfor Forrester Research Inc. in Cambridge, Mass., said in a recent webcast on analytics. ďThere isnít just one platform that youíre going to need. Thereís a whole ecosystem of platforms.Ē Having the right people on staff who know how to use the technology is equally important, analysts say. Analytics arenít just for statisticians anymoreótheyíre used by sales, marketing and customer service teams in daily decision making.
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data management, data system, business development, software integration, resource planning, enterprise management, data collection
    
IBM

Securing Enterprise Hybrid Clouds

Published By: Juniper Networks     Published Date: Jun 22, 2017
Juniperís security solutions seamlessly extend across private and public cloud architectures without compromising security, flexibility, and manageability. With midrange, high-performance, space-efficient, next-generation firewalls, smarter and faster centralized management, and highly evolved security intelligence and automation tools, Juniper Networks allows you to secure your network, keep operational costs down, and easily migrate to a hybrid cloud architecture. For more information about Juniperís security solutions, please visit us at www.juniper.net/us/en/products-services/security and contact your Juniper Networks representative.
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cloud analytics, cloud development, cloud storage, cloud management, cloud security, cloud services, storage analytics
    
Juniper Networks

Best Practices for Chat Deployments With Oracle Chat Cloud Service

Published By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. Thatís why itís essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
    
Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017

Best Practices for Chat Deployments With Oracle Chat Cloud Service

Published By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. Thatís why itís essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
    
Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
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