service analytics

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Sports Marketing: Success Strategies for the Digital Age

Published By: IBM     Published Date: Dec 22, 2015
Read this white paper to get an in-depth look at the benefits of embracing a digital business model, and find out how sports teams of all types can use cloud service providers with digital marketing and analytics tools to gain a competitive edge on the marketing playing field.
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sports marketing, ibm, digital strategies, cloud, analytics, operations, it management, knowledge management, storage, data management, business technology
    
IBM

Seven Reasons You Need Predictive Analytics Today

Published By: IBM     Published Date: Oct 07, 2015
Whether you work in marketing, customer service, sales, finance, operations or another area of your business, IBM predictive analytics software puts a wealth of advanced capabilities at your fingertips, anywhere you need them—on premises, on cloud or as a hybrid solution.
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it management, data management, business technology, data center
    
IBM

Magic Quadrant for the CRM Customer Engagement Center

Published By: Pega     Published Date: Sep 11, 2015
The Magic Quadrant reflects the substantial difference among software suppliers' customer support applications. Great diligence must be shown by IT leaders working on customer service projects. Weaknesses remain in providing cross-channel persistence of experience and embedded real-time analytics.
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Pega

Creating smarter campaigns with the IBM Advanced Analytics platform

Published By: IBM     Published Date: Jul 27, 2015
Communications service providers have much to gain from deploying big data analytics capabilities that enable smarter campaigns.
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ibm advanced analytics platform, big data analytics, communications service providers, analytics software, predictive analytics, analytics visualization, historical analysis
    
IBM

Faster, More Accurate Decisions with IT Operations Analytics

Published By: BMC Software     Published Date: Jul 22, 2015
The rise of the digital enterprise has created an explosion of valuable, yet unharnessed data for IT organizations. Traditional IT tools and processes, founded on the notion of control and management, are unable to support the speed and agility requirements of the digital enterprise. IT organizations must reengineer their approach from traditional analytics and reporting to adaptive, real-time digital service analytics.
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BMC Software

Faster, More Accurate Decisions with IT Operations Analytics

Published By: BMC Software     Published Date: Jul 22, 2015
The rise of the digital enterprise has created an explosion of valuable, yet unharnessed data for IT organizations. Traditional IT tools and processes, founded on the notion of control and management, are unable to support the speed and agility requirements of the digital enterprise. IT organizations must reengineer their approach from traditional analytics and reporting to adaptive, real-time digital service analytics.
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operations analytics, digital enterprise, data, data management, service analytics
    
BMC Software

Gartner: Market Guide for Self-Service Data Preparation for Analytics

Published By: Waterline Data & Research Partners     Published Date: Jun 15, 2015
This analysis profiles products that can accelerate the shift toward business-user-oriented, visual, interactive data preparation.
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gartner, analysis, data visualization, business tools, best practices, interactivity, vendor functionality, business activity monitoring, business analytics, enterprise software
    
Waterline Data & Research Partners

A New Breed of BI: Self-Service Analytics That Your Business and IT Users Will Love

Published By: SAS     Published Date: Apr 21, 2015
To maintain competitive advantage, your BI solution should allow business users to quickly and easily investigate and interrogate the data to find out why something happened – to uncover the root cause behind the “what.”
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SAS

IDC Analyst Connection: Opportunities in Omni-Channel Merchandise Optimization

Published By: IBM     Published Date: Apr 13, 2015
IDC Retail Insights defines omni-channel merchandise optimization as the set of technologies, data assets, skills, processes, and management intent required to develop and maintain sets of targeted and localized offers that best satisfy important business objectives. These goals include customer satisfaction, customer lifetime value, and category, channel, and corporate performance. By "offers," IDC Retail Insights means the broad set of attributes that characterize assortments, products, services, prices, utility, and convenience that match customers' buying criteria and shopping behaviors. Targeted and localized offers present a compelling "choice set" that satisfies and delights consumers. Download this white paper to read the questions posed by IBM to Greg Girard, program director of Omni-Channel Analytics Strategies at IDC Retail Insights, on behalf of IBM's customers.
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omni-channel merchandise, ibm, targeted offers, localized offers, customer satisfaction, corporate performance
    
IBM

WP Location Based Services (Us Pilot Only)

Published By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
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cisco, lbs, it technology, wifi, analytics, wireless networks, mobile computing, wireless application software, wireless communications, wireless hardware, wireless infrastructure, wireless service providers, wlan
    
Cisco

ZK (Analyst) Multigigabit Report

Published By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
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cisco, idc, lbs, wireless, wifi, mobility, it solutions, bandwidth management, network architecture, network management, network performance, network performance management, mobile computing, mobile data systems, mobile workers, wireless communications, wireless hardware, wireless infrastructure, wireless phones, wlan
    
Cisco

IDC Brief Cisco Unlock The Value of ACI

Published By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
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cisco, lbs, it technology, wifi, analytics, wireless networks, mobile computing, mobile data systems, mobile workers, smart phones, wireless communications, wireless hardware, wireless infrastructure, wireless phones
    
Cisco

Analytics Embedded in the Cloud: Let the Insight Rain Down

Published By: IBM     Published Date: Apr 07, 2015
This report explores how cloud-based solution providers, such as managed service providers (MSPs) and independent software vendors (ISVs) are using an embedded approach to analytics in an effort to empower their customers and build a competitive advantage.
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ibm, cloud computing, analytics, business intelligence, distributed computing, mobile computing, application integration, ebusiness, web service management
    
IBM

2014 Remote Support Trends: Rapid Expansion of Device Coverage and Workflow Options Continues

Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn

B2B SB2B Services Analytics and Reporting

Published By: IBM     Published Date: Mar 18, 2015
More and more companies are moving to the cloud for B2B services, and for good reason. There’s a huge potential for increased visibility and analytics-driven insights to be gained from B2B transactions that can give businesses unprecedented levels of information. But many organizations continue to struggle when it comes to going beyond basic transactional data and historical performance metrics. What does it take to not only report on past activity, but to get real-time alerts, predict future events, manage exceptions, and proactively leverage this wealth of data in order to put it to work? Read this IBM white paper to find out how B2B Services Reporting and Analytics provide new insights into your trading partner relationships and to drive better, more profitable business decisions.
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b2b services, ibm, b2b analytics, b2b reporting, transactional data, trading partner relationships, it management, enterprise applications, data management, business technology
    
IBM

How CA Cloud Service Management Speeds Deployment and Time to Value

Published By: CA Technologies     Published Date: Feb 13, 2015
For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customization. This complexity makes it costly and difficult for support organizations to adapt—and places an increasingly substantial burden on the agility and efficiency of the business as a whole. CA Cloud Service Management is a clearly differentiated alternative to traditional service desk platforms. CA Cloud Service Management is purpose built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short. Implement in days, adopt with minimal training, configure without programmers, automate end-user requests, and get automatic upgrades.
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service management, deployment, time to value, cloud monitoring, cloud metrics, business analytics, performance monitoring, data, cloud data, metrics
    
CA Technologies

A full spectrum of analytics you can get yourself-5 reasons to choose IBM for self-service business

Published By: IBM     Published Date: Feb 11, 2015
IBM offers self-service BI capabilities that tell you what you need to know about the past, present and future—fast. Here are five reasons why you should choose IBM for self-service business intelligence.
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self-service business, bi capabilities, business intelligence, predictive analytics, dashboards, it management, enterprise applications, data management
    
IBM

Ruby Business Intelligence and Analytics Service on IBM Bluemix

Published By: IBM     Published Date: Jan 26, 2015
IBM Bluemix, a robust platform as a service (PaaS) to host and deploy your app, also provides a wide range of enterprise grade tools that can be used in your applications to run your business needs. The Analytics Warehouse Service available in IBM Bluemix provides a powerful, easy-to-use, and agile platform for business intelligence (BI) and analytics tasks. Check out this upcoming webcast to learn how you can create a ready-to-use BI and analytics service on Bluemix, in just a few clicks, and even access those results on an Android app.
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analytics service, open cloud platform, ibm, web developers, mobile developers, business integration, security, it management, enterprise applications, data management, data center
    
IBM

NedTrain Case Study

Published By: Teradata     Published Date: Jan 16, 2015
NedTrain, a maintenance and cleaning service provider for locomotives, turns to Teradata Analytics for SAP® to unlock the valuable insight hidden in their newly implemented SAP® R/3 system. Impact and encourage positive end results...Download now!
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teradata, sap, maintenance, cleaning service provider, locomotives
    
Teradata

B2B Services Analytics White Paper

Published By: IBM     Published Date: Jan 16, 2015
Read this IBM white paper to find out how B2B Services Reporting and Analytics provide new insights into your trading partner relationships and to drive better, more profitable business decisions.
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ibm, b2b services reporting, b2b services analytics, trading partner relationships, business decision making, b2b transactions, transactional data, knowledge management, business analytics
    
IBM

How to Use IT Analytics to Achieve Better Business Performance

Published By: TeamQuest     Published Date: Nov 14, 2014
Learn how to use IT analytics to achieve better business performance and see how crucial it is for increased efficiency and profitability.
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teamquest, it value, it intelligence, virtualised it, it budgets, capacity management, service optimization, itso, it analytics, show back, charge back, virtualized it, it management, knowledge management, data management, data center
    
TeamQuest

How to Drive Success with Business Metrics, Data, and Automated Forecasting

Published By: TeamQuest     Published Date: Nov 13, 2014
Learn how to drive success with business metrics, data, and automated forecasting and see how you can increase staff productivity and free up time for other projects.
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teamquest, enterprise rent-a-car, business metrics, data, automated forecasting, capacity management, service optimization, itso, it analytics, show back, charge back, virtualized it, data management, business technology
    
TeamQuest

Learn the True Business Value of IT for Your Organization

Published By: TeamQuest     Published Date: Nov 13, 2014
Learn the true business value of IT for your organization and see how you can translate this into increased revenue and productivity.
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teamquest, it value, it intelligence, virtualised it, it budgets, capacity management, service optimization, itso, it analytics, show back, charge back, virtualized it, it management, data management, business technology
    
TeamQuest

How to Build Self-Service Analytics That Your Business and IT Users Will Love

Published By: SAS     Published Date: Nov 10, 2014
Learn how to build a business intelligence product that provides self-service analytics and see why this product has been the favorite for businesses and IT users alike.
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sas, self service, service analytics, it users, self-service bi, forecasting, collaboration, deployment, visual analytics, it management, data management
    
SAS
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