service analytics

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Taking Mobile Delivery to the Next Level with NetScaler MobileStream

Published By: Citrix Systems     Published Date: Nov 10, 2014
Don't let poor performance and inadequate security constrain your enterprise mobility initiatives. Accelerate and protect your mobile workspaces with innovative NetScaler MobileStream technology from Citrix.
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optimization, enterprise, cloud services, mobile apps, virtual desktop, visibility, enterprise, organization, insight, real-time, traffic, native web, application, action analytics, netscaler, solve, control, wireless, data management
    
Citrix Systems

Solve the application visibility challenge with NetScaler Insight Center

Published By: Citrix Systems     Published Date: Nov 10, 2014
Citrix NetScaler helps your organization fully optimize, secure and control the delivery of all enterprise and cloud services. NetScaler Insight Center and ActionAnalytics deliver unprecedented visibility and enables real-time control in response to network traffic from a variety of services such as native web and mobile apps and virtual desktops.
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optimization, enterprise, cloud services, mobile apps, virtual desktop, visibility, enterprise, organization, insight, real-time, traffic, native web, application, action analytics, netscaler, solve, control, wireless, storage
    
Citrix Systems

Build a cloud network leveraging best-in-class security and app delivery

Published By: Citrix Systems     Published Date: Nov 10, 2014
Many organizations are struggling with network infrastructure that is vastly outdated, and with the rise in cloud computing, the time to upgrade is now. Cloud-based network solutions for application delivery are a great way for businesses to ensure high levels of performance, security and flexibility. This guide explores two solutions that organizations use to build a network for today's evolving enterprise and how you can fully address cloud requirements for secure application delivery. Read now for this vital information on cloud networking!
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optimization, enterprise, cloud services, mobile apps, virtual desktop, visibility, enterprise, organization, insight, real-time, traffic, native web, application, action analytics, netscaler, solve, control, security, data center
    
Citrix Systems

ID1OT Error

Published By: HP     Published Date: Oct 29, 2014
Tired of dealing with ID10T errors? Wouldn't life be easier if you reduced the number of ID10T errors and focused more on the critical issues? HP Service Anywhere seamlessly connects service quality, customer satisfaction and staff efficiency through its easy-to-use social collaborative capabilities. The only service desk with embedded Big Data technology, HP Service Anywhere delivers connected intelligence to IT and business users to support proactive problem solving and actionable analytics.
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itsm, itil, saas help desk, itil service desk, itil service management, itil change management, itil problem management, hp service anywhere, it management, knowledge management, cloud computing
    
HP

Making a case for Smarter case management: MWD analyst paper

Published By: IBM     Published Date: Oct 22, 2014
Download this white paper from MWD Advisors and get an inside look at what you’ll need to (1) Empower your most valuable knowledge workers; (2) Provide exceptional customer experiences; and (3) Thrive in an increasingly competitive environment
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customer service, case management, advanced analytics, it management, knowledge management, business analytics, business intelligence
    
IBM

Andrews Distributing quenches thirst for sales growth with analytics

Published By: IBM     Published Date: Oct 16, 2014
As part of the IBM® SMART Program, Andrews Distributing worked with Southern Methodist University to develop a predictive analytics solution that mines data on 1,000 SKUs sold at 10,000 retailers, and reveals new insights about beer category sales in different retail environments.
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distribution model, analytics services, predictive analytics, sales growth
    
IBM

Customer Service Analytics: Exploit Data To Improve The Customer Experience

Published By: IBM     Published Date: Aug 28, 2014
Analyst report from Aberdeen on how companies using analytics as part of customer service activities perform compared to those without analytics.
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analytics, service analytics, customer lifecycle, best practices, business analytics, customer interaction service, customer satisfaction, customer service
    
IBM

NEC Directs Attention to Solve Server Side Stress

Published By: NEC     Published Date: Aug 12, 2014
NEC has introduced the Express5800/A2000 Series Servers to accommodate enterprise application demands with peak server reliability, availability, and serviceability. The new server architecture and NEC engineering functionality align well with many of the most important IT priorities in 2014, including virtualization, big data and advanced data analytics. With the Express5800/A2000 Servers, NEC has the opportunity to educate application owners and work with system integrators to drive awareness and ultimately investment in its new server platform, which will help drive customer value. In this white paper, you will learn how these next-generation servers from NEC are ready to accommodate some of today’s demanding workloads.
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servers, virtualization, customer value, analytics, application owners, system integrators, big data, reliability, enterprise, availability, serviceability, processor, architecture, express, stress, data management, application integration, productivity
    
NEC

Intersecting Mobile and Physical Marketing Analytics

Published By: Phunware     Published Date: Aug 11, 2014
Mobile devices are streaming millions of location data points in real-time. These data points are extremely valuable in their own right because the very apps that help generate data can also be used to act on insights and deliver relevant messages. Download these insights and examples to turn mobile data into actions.
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phunware, mobile, physical marketing analytics, location analytics, business intelligence, space management, customer service, crm, loyalty, analytics for mobile, analytics on mobile, app analytics, app tracking analytics, mobile analytics tool, mobile app analytics, mobile app usage analytics, mobile data analytics, mobile device analytics, mobile location analytics, knowledge management
    
Phunware

Banking on the Future

Published By: IBM     Published Date: Aug 06, 2014
In a competitive landscape that favors the fastest and the smartest, financial services firms that invest in building sophisticated insight and predictive analytics will be better positioned to emerge as market leaders.
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ibm, banking, competition, future, financial, services, analytics
    
IBM

Forrester: Turn Big Data Analysis Inward With IT Analytics

Published By: Riverbed     Published Date: Jul 15, 2014
Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage easily, fueling more complexity, delays, and downtime. Forrester predicts this will inevitably get worse. To combat this onslaught, you can no longer just accelerate current practices or rely on human intelligence. You need machines to analyze conditions to invoke the appropriate actions. These actions themselves can be automated. To perform adaptive, full-service automation, you need IT analytics, a disruption to your existing monitoring and management strategy.
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big data analysis, it analytics, manage, complex, automation, monitoring, management strategy, networking, it management, database development
    
Riverbed

Analytics: The Next Killer App for Optimizing IT?

Published By: TeamQuest     Published Date: Jul 11, 2014
In this whitepaper you will learn about the following: • Analytics and today’s optimization challenges • What REALLY matters • Desired state and results • Methodology and ideation examples – Business and service aligned – Automated and predictive IT analytics • Recommendations Download to learn more!
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mobile app, optimizing it, automated and predictive it analytics, it management, knowledge management, enterprise applications
    
TeamQuest

The Critical Incident Response Maturity Journey

Published By: EMC Corporation     Published Date: May 27, 2014
RSA White Paper: As organizations rebalance their security defenses to combat today's sophisticated threats, they're recognizing that centralized incident response capabilities are key. This white paper discusses how organizations can assess and improve their incident response maturity. It also introduces RSA products and services, including RSA Security Analytics, that can help accelerate the maturity journey.
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emc, security operations, security analytics, intelligence-driven security, threat detection, security monitoring, critical incident response, security, data center
    
EMC Corporation

IDC Analyst Report: The Mainframe as a Key Platform for Big Data and Analytics

Published By: IBM     Published Date: Apr 18, 2014
For many enterprises System z is central to modern analytics because of the vast quantities or rich data stored upon it – not to mention excellent qualities of service. Carl Olofson, an IDC analyst looks, at the role of the mainframe in relation to big data, how it has become a hub for modern day analytics, its ability to integrate information from other sources to enhance business decisions and how it is positioned for the future. Download this paper and learn.
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ibm, mainframe, platform, big data, analytics, big data and analytics, bda, big data technology, system z, analytical applications
    
IBM

Migrating to the Cloud: When Should Your Business Make the Move?

Published By: QTS Data Centers     Published Date: Feb 18, 2014
The cloud has been beneficial to many IT departments by enabling quicker responses to the fast-moving market and ever-changing customer needs. So when is your business migrating over?
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qts, the cloud, migrating, integration, technology, it departments, migration, it leaders, it budget, it budget increase, flexibility, scalability, capital expenditures, service provider, cloud provider, big data, analytics, cloud computing, cloud working, application
    
QTS Data Centers

Five Steps to Improving Business Performance through Customer Intimacy

Published By: IBM     Published Date: Feb 10, 2014
Customer Intimacy has become an essential driver for company success.In this white paper, you’ll learn how customer intimacy can be implemented at your organization in five practical steps.
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ibm, business analytics, customer analytics, crm, customer service, customer intimacy, cem, enterprise feedback management, data warehousing, insights, predictive analytics, performance management, it management, customer interaction service, customer relationship management, customer satisfaction, business technology
    
IBM

Point Defiance Zoo and Aquarium

Published By: IBM     Published Date: Feb 10, 2014
Working with BrightStar Partners, an Avnet Services company, and IBM, the PDZA team has developed a new analytics solution that combines real-time weather data with ticket sales and attendance information to help forecast visitor numbers much more accurately than ever before.
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ibm, brightstar, business analytics, software, ibm cognos business intelligence, data management, data warehousing, operational efficiency, customer service, insights, data delivery, marketing, customer analytics, mobile solutions, email, social media, software development, it management, business technology
    
IBM

Dissatisfied with cost and time you're spending on IT discovery?

Published By: IBM     Published Date: Feb 05, 2014
Companies increasingly rely on IT discovery to provide a complete picture of the infrastructure for IT optimization and migration initiatives. But current methods are costly, and they can take too long to deliver results. ALDM (analytics for logical dependency mapping), a new service from IBM Research, is changing all of that. In this interview, Larry Thompson, IBM offering development executive, explains how ALDM reengineers IT discovery with analytics, automation and cloud computing technologies and delivers a more complete and accurate view of your IT environment. Listen to the full 8-minute podcast interview or read the two-page encapsulated version to learn how ALDM is lowering the cost of IT discovery while speeding results.
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IBM

Sales Executive Strategy Brief: Customer Experience

Published By: Oracle     Published Date: Jan 16, 2014
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for great customer experiences. In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.
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b2b, sales, customer service, customer experience, business to business, integrated communications, business analytics, business integration, business intelligence, analytical applications
    
Oracle

Sales Executive Strategy Brief: Customer Experience

Published By: Oracle     Published Date: Jan 16, 2014
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for great customer experiences. In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.
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b2b, sales, customer service, customer experience, business to business, integrated communications, business analytics, business integration, business intelligence
    
Oracle

Sales Executive Strategy Brief: Customer Experience

Published By: Oracle     Published Date: Jan 16, 2014
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for great customer experiences. In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.
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b2b, sales, customer service, customer experience, business to business, integrated communications, business analytics, business integration, business intelligence
    
Oracle

Analytics: The real-world use of Big Data

Published By: IBM     Published Date: Jan 02, 2014
This study highlights the phases of the big data journey, the objectives and challenges of midsize organizations taking the journey, and the current state of the technology that they are using to drive results. It also offers a pragmatic course of action for midsize companies to take as they dive into this new era of computing.
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ibm, analytics, global business service, big data, business value, it professionals, volume, velocity, variety, customer analytics, trends and insights, information management, data security, integration, variety of data, analytic accelerator, infrastructure, data management, identity management, application integration
    
IBM

4 Steps to Make Product Management More Customer-Centric Using VOC

Published By: Clarabridge     Published Date: Dec 03, 2013
The purpose of this white paper is to provide organizations with a four step roadmap that details how organizations can use VoC to make Product Management more customer-centric and significantly increase the odds of consistently delivering products that are successful in the marketplace.
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clarabridge, customer behaviors, social media program, interacting with customers, product and service problems, respond quickly, customer satisfaction, customer loyalty, market share, marketplace, voice of the customer, operationalize voc, customer insights, integrate structured data, integrated unstructured data, business value, customer feedback, text analytics software, product management, voc in product management
    
Clarabridge

Lessons from Successful Mobile Initiatives

Published By: ServiceNow     Published Date: Nov 22, 2013
Whether you’ve embraced it or not, mobile is already part of your business. To remain relevant, IT must think like the business. IT must reinvent itself and become more of a technology advisor and less of a technology traffic cop. This paper sets out some of the key lessons learned by progressive organizations that have used mobile to get ahead.
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servicenow, enterprise it, mobile computing, mobile initiative, it managers, progressive enterprise, mobile users, bring your own device, mobile device management, mobile adoption, mobile maturity model, mobile savvy, actionable analytics, renew it, mobile data systems, mobile workers, wireless infrastructure, change management, service management
    
ServiceNow
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