service analytics

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An Executive Point of View: Transforming your Business with Software as a Service

Published By: IBM     Published Date: Nov 12, 2013
Customers are more demanding, the competitive landscape is more dynamic, and the very structure of companies is evolving rapidly. What can executives and business leaders do to stay ahead of the curve? Read this eBook to find out how software as a service (SaaS) can transform your business into a more competitive, customer-centric organization.
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software as a service, saas, executive, saas solutions, business process innovation, analytics, knowledge management, enterprise applications, cloud computing
    
IBM

IBM Smart Cloud Solutions: Software as a Service Business Process as a Service

Published By: IBM     Published Date: Nov 12, 2013
IBM SmartCloud Solutions is a unique portfolio of SaaS and BPaaS capabilities that accelerate business process innovation, deliver business analytics at the point of impact, and enable collaboration within and across the enterprise. Learn how to leverage a growing portfolio of 80+ IBM SasS and BPaaS solutions, accelerate your business process innovation, deliver business analtyics at the point of impact and connect people with collaborative business networks.
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software as a service, saas, saas solutions, business process innovation, analytics, bpaas, business process as a service, network management, network performance, network performance management, remote network management, business analytics, marketing automation, cloud computing, infrastructure management
    
IBM

SmartCloud Solutions Perspectives - John Allessio

Published By: IBM     Published Date: Nov 12, 2013
Listen as John Allessio, Worldwide VP, Services, Support & Client Services, Industry Solutions discusses why clients choose IBM SmartCloud Solutions.
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software as a service, saas, saas solutions, business process innovation, analytics, business process as a service, knowledge management, enterprise applications, cloud computing
    
IBM

SmartCloud Solutions Perspectives on SaaS - Joel Reed

Published By: IBM     Published Date: Nov 12, 2013
Joel Reed, Product Line Management Executive, B2B and Commerce for Industry Solutions, discusses the advantages of IBM SmartCloud SaaS Solutions for clients.
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software as a service, saas, saas solutions, business process innovation, analytics, business process as a service, knowledge management, enterprise applications, cloud computing
    
IBM

IBM SmartCloud Software-as-a-Service Helps Transform Business

Published By: IBM     Published Date: Nov 12, 2013
Today IBM offers more than 80 cloud-based business solutions through software-as-a-service. IBM SmartCloud Solutions accelerate innovation for the enterprise across business processes, deliver business analytics at the point of impact, and connect people with collaborative business networks. Learn more at ibm.com/saas
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software as a service, saas, saas solutions, business process innovation, analytics, business process as a service, knowledge management, enterprise applications, cloud computing
    
IBM

5 Recurring Revenue Growth Secrets

Published By: ServiceSource     Published Date: Nov 01, 2013
In this book we describe best practices honed through 13 years of experience and partnership with some of the leading technology companies in the world. These best practices will give you insight into three key areas: • Data management & renewal opportunity generation • Sales strategy & execution • Continuing the renewal cycle We hope you enjoy this book!
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reducing customer churn, servicesource, recurring revenue, higher profit margins, drive innovation, drive performance, saas companies, competitive markets, less loyal customers, the cloud, profitable revenue stream, unique business process, technology platform, deliver real-time, fact-based plan, renewal ready data, accelerate analytics, channel partners, science of renewals, application performance management
    
ServiceSource

Transforming customer service with business analytics

Published By: IBM     Published Date: Oct 31, 2013
Business analytics can help customer service departments acquire the information and capabilities to transform themselves.
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analytics, customer service, business analytics, customer relationship management, business intelligence, social media, customer retention, customer loyalty, customer lifetime value, call center management, call center software, customer satisfaction, enterprise software, sales & marketing software
    
IBM

Turn Big Data Inward With IT Analytics

Published By: VMTurbo     Published Date: Oct 25, 2013
Your business is complex. And although Big data promises to manage this complexity, the technology services that run your business are also complex. It is possible to combat this complexity with IT analytics. Read this report to learn how IT analytics that turns big data efforts inward can effectively manage the technology services that run your business.
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forrester, vmturbo, big data, analytics, it analytics, it infrastructure, operations, technology services, it management, business process automation, analytical applications, business technology
    
VMTurbo

Hands-on with ServiceNow – An In-Depth Demo

Published By: ServiceNow     Published Date: Oct 18, 2013
"We will show you the power of the ServiceNow single system of record through some easy-to-follow demonstrations. This webinar includes demonstrations of: • Incident, Problem and Change Management • Service Catalog & Self Service • Performance Analytics "
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servicenow, enterprise it, service automation, applications, webinar, it management, change management, customer interaction service, ebusiness, cloud computing
    
ServiceNow

Connecting Workforce Analytics to Better Business Results

Published By: SumTotal Systems     Published Date: Oct 10, 2013
Workforce analytics has become an essential business tool for leading companies that view workforce performance as the key to improving company results, according to a new global survey of business leaders by Harvard Business Review Analytics Services. Workforce analytics is a set of integrated capabilities (technologies, metrics, data, and processes) to measure and improve workforce performance. The goal is simple: put the right people with the right skills in the right work, provide them with the necessary training and development opportunities, and engage and empower them to perform at their highest possible level.
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sumtotal, harvard business review, workforce, workforce analytics, analytics, company performance, workforce management, workforce data, workforce analysis, human resources, hr technology, workforce management software, employee performance management, business technology
    
SumTotal Systems

Social Business Analytics: Gaining Business Value from Social Media

Published By: IBM     Published Date: Sep 30, 2013
This white paper covers how marketing, sales, customer service, product management and HR can monetize social media using business analytics with our social business platform.
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ibm, ibm solutions, ibm cognos, ibm spss, social media analytics, ibm connections, ibm business analytics, social business analytics, social media, enterprise applications, business technology
    
IBM

Harness the Value of Big Data Smarter Infrastructures

Published By: IBM     Published Date: Sep 10, 2013
This white paper will discuss how big data analytics, coupled with the right facilities and asset management software, can provide next-generation opportunities to improve facilities and asset management processes and reutnrs. It will examine how different organizations successfully use big data generated by their facilities and assets to help increase revenue, power operational efficiency, ensure service availability and mitigate risk. Most importantly, this white paper will reveal how your organization can leverage big data analytics to achieve similar benefits and transform the management of your organization's facilities and assets-and ultimately, your business.
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big data, smarter infrastructures, big data, ibm, power operational, leverage big data, analytics, harnessing the power of data, security, enterprise applications, data management
    
IBM

Turn Big Data Inward With IT Analytics - Create Value and Lasting Competitive Advantage

Published By: Riverbed     Published Date: Jul 17, 2013
Your business is complex. Big data promises to manage this to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage easily, causing delays and downtime. Forrester predicts this will worsen. To combat this onslaught, you need machines to analyze conditions to invoke automated actions. To perform adaptive automation, you need IT analytics, a disruption to your monitoring and management strategy. This report helps leaders prepare for IT analytics that turn big data efforts inward to manage the technology services that run your business. Register to get the full report.
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analytics, big data, forrester, business intelligence, business management
    
Riverbed

11 Key Questions to Ask of a BI Solution

Published By: Birst     Published Date: Jul 16, 2013
This whitepaper first looks at the fundamental requirements that a BI solution should deliver to your company. Next, this whitepaper covers the 11 Key Questions that you should be asking of a future BI technology partner. When the BI provider can answer Yes to all of these questions, you have BI that is capable of fulfilling your analytical and reporting needs .
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business intelligence, agile bi, self service bi, bi in the cloud, unified bi, mobile bi, embedded analytics, business analytics, sales analytics, hr analytics, marketing analytics, financial analytics, supply chain analytics, automated data management, dashboards, infrastructure
    
Birst

10 Critical Sales Management Reports that Salesforce.com Can't Generate and 10 Reasons to Care

Published By: Birst     Published Date: Jul 16, 2013
Birst’s Salesforce Reporting and Analytics helps sales managers analyze all of the critical salesforce.com data to uncover insightful pipeline information. Combining sales data with marketing, financial and operational data to obtain a comprehensive view of the pipeline is where Birst excels.
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business intelligence, agile bi, self service bi, bi in the cloud, unified bi, mobile bi, embedded analytics, business analytics, sales analytics, hr analytics, marketing analytics, financial analytics, supply chain analytics, automated data management, dashboards, infrastructure
    
Birst

7 Signs You Need Advanced Analytics for Salesforce.com (or any CRM) and Why They Matter

Published By: Birst     Published Date: Jul 16, 2013
Discover seven indications that you need advanced analytics for your CRM application and why they matter. Learn about common CRM data analysis pain points and how advanced CRM analytics can solve them.
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business intelligence, agile bi, self service bi, bi in the cloud, unified bi, mobile bi, embedded analytics, business analytics, sales analytics, hr analytics, marketing analytics, financial analytics, supply chain analytics, automated data management, dashboards, infrastructure
    
Birst

2013 Wisdom of the Crowds Business Intelligence Market Study

Published By: Birst     Published Date: Jul 16, 2013
Covering 23 vendors and 5 market segments, the 2013 Wisdom of Crowds Business Intelligence Market Study helps readers understand the current market landscape including the perceptions and plans of organizations adopting BI solutions, the latest user trends and technology.
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business intelligence, agile bi, self service bi, bi in the cloud, unified bi, mobile bi, embedded analytics, business analytics, sales analytics, hr analytics, marketing analytics, financial analytics, supply chain analytics, automated data management, dashboards, infrastructure
    
Birst

The Top 10 Business Questions That Drive Your BI Technology Requirements

Published By: Birst     Published Date: Jul 16, 2013
This BI guide has 10 real-life business scenarios that will elicit your business intelligence requirements in plain English. Key stakeholders and executive sponsors will get an easy-to-digest view of business intelligence requirements without getting into the details.
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business intelligence, agile bi, self service bi, bi in the cloud, unified bi, mobile bi, embedded analytics, business analytics, sales analytics, hr analytics, marketing analytics, financial analytics, supply chain analytics, automated data management, dashboards, infrastructure
    
Birst

Announcing the Pulse Perspective: The RevCycle Report

Published By: RelayHealth     Published Date: Jul 08, 2013
Helping you keep your finger on the pulse of the revenue cycle
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revcycle report, payer payment resolution, payment velocity, patient service, payer reimbursements, revenue cycle, relayanalytics pulse
    
RelayHealth

IDG Big Data Analytics - Collaborative, Self-Service Analytics Delivers Unpredictable Value

Published By: EMC Corporation     Published Date: Jul 07, 2013
Forward-looking enterprises know there's more to big data than strong and managing large volumes of information. Big data presents an opportunity to leverage analytics and experiment with all available data to derive value never before possible with traditional business intelligence and data warehouse platforms. Through a modern, big data platform that facilitates self-service and collaborative analytics across all data, organizations become more agile and are able to innovate in new ways.
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enterprises, storage, information management, technology, platform, big data analytics, emc, self service, business intelligence, security, knowledge management, enterprise applications, data management, business technology
    
EMC Corporation

Sustaining Profitable Customer Relationships Using Data-Driven Marketing in Financial Services

Published By: Teradata     Published Date: Jun 14, 2013
This paper explains how customer relationships can be threatened by lack of insight into their behaviors and preferences and how financial services organizations can use data analytics and customer-centric marketing to improve these relationships and drive business.
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customer data analytics, data driven marketing, customer relationships, customer centric marketing
    
Teradata

Gearing Up for Growth

Published By: Teradata     Published Date: Jun 12, 2013
In March of 2011, CFO Research Services conducted a survey among more than 200 senior finance executives primarily in the United States to explore how well companies' information systems are supporting finance executives' ongoing efforts to transform the finance function into a value-added partner to the business. Especially in the aftermath of a worldwide recession, do CFOs and their staffs have the information they need to deliver real business value throughout the organization? How well equipped are they to provide the kinds of critical and useful business analytics that can drive the company forward? Download this paper to learn the findings of our research.
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financial analytics, teradata, it complexity
    
Teradata

Forrester Wave™: Emerging Managed Security Service Providers, Q1 2013

Published By: SilverSky     Published Date: Apr 16, 2013
In Forrester's 15-criteria evaluation of the emerging managed security services provider (MSSP) market, SilverSky was identified as a leader. Forrester identified the 10 most significant providers in this category and researched, analyzed, and scored them. SilverSky was given high ranks for business and technical value, SLA adherence, security services, and threat intelligence and analytics. Download this industry research paper now to learn why SilverSky is the MSSP you should be working with today.
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managed security, msp, managed service provider, sla adherance, threat intelligence, analytics, mssp, forrester, access control, anti spam, anti spyware, anti virus, application security, auditing, compliance, ddos, disaster recovery, email security, encryption, internet security
    
SilverSky
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