service and support

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Expanding Risk Evaluation Strategies for Better Information Protection

Published By: IBM     Published Date: Sep 09, 2008
Today, companies have more at risk than ever before. To stay in business, they must evolve their traditional business continuity programs to include continuous enhancements. They must also provide continuous service and support to their customers, suppliers, stockholders and stakeholders. The best approach requires a detailed analysis of both business and technical requirements, an understanding of available options, and a deep inspection of the many variables that will support their ultimate strategy.
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business continuity, ibm, information, protection, risk, ibm mi, risk management
    
IBM

Extending The Edge Of A GSM Cellular Network

Published By: iDirect     Published Date: Aug 21, 2009
The global demand for voice and data services delivered over cellular networks continues to grow as new markets open and existing ones increase capacity. The networking infrastructure to support subscriber growth and new services have experienced aggressive expansion as the worldwide economy evolves.
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infrastructure, gsm, cellular, telecom, telecommunications, networking infrastructure, network expansion, voice services
    
iDirect

BSM, IT and Business Facilitation: How BSM Can Bring IT into the Business Decision Making Process

Published By: Quocirca     Published Date: Jul 03, 2008
Technology is no longer a nice to have, or a tool for the few. With many organizations now being completely dependent on their IT systems, the need for the IT department to be seen to be responding to the organization's requirements is of critical importance.  Business Service Management, or BSM, can help in providing underpinnings to the IT function. This paper looks at how the changing processes and market conditions within an organization can be augmented through the use of a Business Service Management (BSM) approach, creating a flexible and responsive technology infrastructure aimed at supporting a rapidly changing commercial landscape and enabling greater competitiveness in the markets.
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quocirca, business service management, bsm, service management, business management
    
Quocirca

Soaring across the regions - A view of the impact of the internet on business

Published By: Quocirca     Published Date: Dec 02, 2008
The internet offers any business the opportunity to present a commercial image independent of the organization's size and location. Small and medium sized businesses (SMBs) across the UK have exploited the internet as it has evolved from an interesting medium for the technology-aware to an essential commercial platform. With this increasing importance, and the internet’s ability to extend the reach of a business, it is valuable to realize precisely what different internet service providers (ISPs) offer before buying. This includes evaluating service level and support capabilities and understanding how these vary throughout the UK.
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quocirca, smbs, internet service providers, information technology, security, compliance, email security, internet security
    
Quocirca

Hosted CRM Comparison Guide: The Top 4 CRM Vendors Compared

Published By: InsideCRM.com     Published Date: Aug 13, 2007
Use this crisp and clean comparison chart to stack the top CRM vendors side-by-side on the following:  Features, Price per User, Services and Support, and Marketing Capabilities.
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crm, crm tool, crm tools, crm software, customer relationship management, salesforce, right now, rightnow
    
InsideCRM.com

ITIL Version 3 Quick Reference Card

Published By: XaSystems     Published Date: Aug 16, 2007
This quick reference guide provides an easy to use snap shot of key ITIL version 3 practices and concepts.  In addition, it provides a visual map between ITIL Version Service Delivery and Support books to the new ITIL Version 3.
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itil, it infrastructure library, xa systems, xasystems, best practices, infrastructure, itil v3, itil v2
    
XaSystems

Adopting Lean Manufacturing in Packaging and Printing: How an ERP System Can Help

Published By: Radius Solutions     Published Date: Apr 29, 2008
"Lean" is defined as a process to improve manufacturing and service operations, reduce waste, improve quality and drive down cost. While many packaging companies have embraced a number of Lean Manufacturing concepts, many have yet to fully realize the benefits of a fully-integrated Lean environment. Leveraging an ERP system that embraces "Lean" principles and incorporates industry specific best practices can facilitate and support the process. In this white paper, learn how lean manufacturing can apply to printing and packaging, and how an ERP system fits into the process.
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erp, lean, lean methods, lean manufacturing, printing, packaging, radius, radius solutions
    
Radius Solutions

Advancing Enterprise Mobility to Improve Sales and Service

Published By: SAP     Published Date: Mar 29, 2011
Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes - and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem.
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sap crm, enterprise mobility suite, enterprise mobility, mobile computing, customer service, sales automation, collaboration
    
SAP

Green IT Service Management: An Overview of How a Service Management Framework Can Contribute to You

Published By: OwlPoint, LLC     Published Date: Feb 11, 2009
IT Service Management (ITSM) is a proven, mature framework that can be utilized to support Green IT programs. Green IT and ITSM share common goals, such as operational efficiencies and metrics based improvements. Existing processes and supporting ITSM tools can easily be adapted to support Green IT initiatives. ITSM provides the structure to be successful as well as for documenting and sharing the achievements. This white paper explains how a service management framework can contribute to you.
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owlpoint, itsm, green it, it service management, service management framework, it management, itil, service management
    
OwlPoint, LLC

Service Desk Consolidation Insight

Published By: BMC ESM     Published Date: Jul 17, 2009
If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds of thousands of dollars every year. Service desk consolidation is a proven strategy for eliminating that waste.
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service desk, consolidation, bmc, bmc software, itil, it infrastructure library, service, business service management
    
BMC ESM

Service Desk Consolidation Insight.

Published By: BMC ESM     Published Date: Jul 22, 2009
If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds of thousands of dollars every year. Service desk consolidation is a proven strategy for eliminating that waste.
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service desk, consolidation, bmc, bmc software, itil, it infrastructure library, service, business service management
    
BMC ESM

How You Can Make Customers Happy AND Cut Costs

Published By: Jive Software     Published Date: Mar 09, 2012
Social Customer Service offers a new approach that doesn't just tweak the existing trade-offs. It rewrites the entire equation, so companies can boost customer satisfaction, improve rep productivity, and reduce support costs at the same time. Download this whitepaper and learn how Jive can transform your customer service & support teams.
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customer satisfaction, customer service, jive, technology, support, technical support, application integration, best practices
    
Jive Software

2016 Digital Channel Threat Report

Published By: SAS     Published Date: Aug 03, 2016
Financial institutions (FIs) must support the channels and services that consumers demand in order to remain competitive with each other and with disruptive competitors. To that end, supporting account opening, delivering new transactional features, and facilitating payments through digital channels have become table stakes. Unfortunately, the speed and convenience that these capabilities afford is a benefit to consumers and fraudsters alike. To successfully prevent fraud while retaining the benefits of offering digital financial services, FIs must understand how fraudsters are exploiting these capabilities and fight fraud with customer experience in mind.
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finance, best practices, digital channels, demand, financial services, fraud, customer experience, business analytics
    
SAS

Cloud Computing Solutions

Published By: Raghu     Published Date: Nov 25, 2010
Cloud Design Services, Cloud Management Services and Cloud Infrastructure, Application Support Services and Cloud Tools & Platforms
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cloud computing, cloud solution, css corp, cloud services, automation and testing, support services, cloud platform, as/400
    
Raghu

Battling Complexity With Automated Diagnostics: Leveraging Innovative Technologies to Help Technolog

Published By: ISOdx Solutions     Published Date: Feb 24, 2011
Customer support performance has declined in tandem with increase of technology complexity. Incidents are harder to solve, customer downtime has escalated ??customer success is impacted and the bottom line is stressed. Suppor
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automated diagnostics, service management
    
ISOdx Solutions

How Does the Level of Service Impact Your Satisfaction With Your Accounting Software?

Published By: GMS Inc     Published Date: May 18, 2011
Insights into the service and support offerings of GMS and business software providers alike
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accounting, causes, charity, community, consultants, donation, donations, donorexpress
    
GMS Inc

It's a Mad, Mad, Mad Multichannel World! Best Practices for Engaging Customers with Multiple Service

Published By: PhaseWare     Published Date: May 25, 2011
Multichannel customer service and support is increasingly required in today's digital world. Best practices for multichannel offerings increase customer satisfaction and loyalty.
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multichannel customer service, multichannel customer support, live chat support, customer self service and support
    
PhaseWare

A Conversation with The Johns Hopkins Hospital on Lowering the Cost of Healthcare

Published By: IBM     Published Date: Apr 18, 2012
This webcast features a conversation with Tom Lentz, Manager of IT and Finance for the Facilities Department at The Johns Hopkins Hospital in Baltimore, MD/USA. During this Webcast, Axendia Industry Analyst Daniel Matlis discusses with Mr. Lentz how The Johns Hopkins Hospital uses its Integrated Asset and Service Management solution to improve uptime to support patient care; control costs for procurement, maintenance, labor and materials; support regulatory compliance activities; and use workflow capabilities for internal controls.
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healthcare, johns hopkins, cost, asset management, service management, ibm
    
IBM

The Business Value of the HP Proactive Insight Experience

Published By: HP - Intel® Xeon® processors     Published Date: May 06, 2013
This IDC white paper describes the challenges associated with managing the growing complexity of IT infrastructures, with a focus on support services for the enterprise. It highlights the important role of support services in maximizing system performance and minimizing downtime. The paper also examines the HP Insight Online, HP Insight Remote Support, and HP Proactive Care service offerings, specifically for HP ProLiant Gen8 servers featuring Intel Xeon technologies — including an analysis of the return on investment (ROI) from these programs for existing HP customers.
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it infrastructure, roi, enterprise, performance management, downtime, remote support, support
    
HP - Intel® Xeon® processors

Building a Business Case for Service Management & Automation

Published By: ServiceNow     Published Date: Apr 19, 2013
As an IT infrastructure and operations (I&O) leader you understand the business and IT impact of service management and automation (SMA). SMA done right will improve staff productivity, increase the quality of services, reduce operational costs, and improve the overall IT organization’s reputation with the business. That is why building the business case to secure funding and executive support for SMA is critical.
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roi, it infrastrucutre, service management, automation, productivity, quality of service, customer service, application integration
    
ServiceNow

The ServiceNow Service Automation Platform

Published By: ServiceNow     Published Date: Apr 19, 2013
Learn how savvy enterprises, like Tickets.com, Verisign and Omnicare, use ServiceNow as a platform to enable business users to rapidly create applications with IT’s full guidance and support. During this webinar, you will discover how ServiceNow is enabling organizations to increase their competitive agility, user satisfaction and productivity, all while enhancing IT's value to the business.
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automation, platform, applications, competitive agility, productivity, user experience, application integration, application performance management
    
ServiceNow

The Business Value of the HP Proactive Insight Experience

Published By: HP and Intel ®     Published Date: May 06, 2013
This IDC white paper describes the challenges associated with managing the growing complexity of IT infrastructures, with a focus on support services for the enterprise. It highlights the important role of support services in maximizing system performance and minimizing downtime. The paper also examines the HP Insight Online, HP Insight Remote Support, and HP Proactive Care service offerings, specifically for HP ProLiant Gen8 servers featuring Intel Xeon technologies — including an analysis of the return on investment (ROI) from these programs for existing HP customers.
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it infrastructure, roi, enterprise, performance management, downtime, remote support, support, application integration
    
HP and Intel ®

Reduction in deployment time of a service development environment at GMO Media using a private cloud

Published By: HP and Intel ®     Published Date: May 06, 2013
Read this case study to learn how GMO Media achieved a significant reduction in the implementation period of a service development environment using a private cloud. HP Converged Infrastructure and private cloud built on HP ProLiant BL465c G7 Server Blades and open-source software (OSS) with Red Hat Enterprise Virtualization (RHEV) enables speed and supports business growth.
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implementation, case study, deployment, it infrastructure, private cloud, virtualization, servers, application performance management
    
HP and Intel ®

Using Watson to Build Cognitive Internet of Things Apps on Bluemix

Published By: IBM     Published Date: Nov 12, 2014
There is an exponential increase in connected devices that are producing data about our homes, health, cars, and everything in between. The Internet of things (IoT) is exploding into apps that allow users to see and interact with these devices. Watson can enable IoT apps to understand the meaning and intent of the users that interact with these connected devices. Check out this upcoming webcast to learn how the cognitive services from IBM Watson available on Bluemix can make IoT apps be intelligent, overcome complexity, and support discovery and decision making.
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cognitive internet, iot, iot apps, intent data, software development, it management, knowledge management, enterprise applications
    
IBM

2015 Gartner Magic Quadrant for Contact Center Infrastructure

Published By: Cisco     Published Date: Dec 04, 2015
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, gartner, magic quadrant, contact center, infrastructure, telephony support, networking, research
    
Cisco
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