service automation and management

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Enabling the Path to Private Cloud: Self-Service

Published By: CDW - NetApp     Published Date: Apr 07, 2016
Self-service is an advanced element of private cloud environments that improves management efficiency and business agility, as well as lowering operating expenses. A self-service environment streamlines the interaction between users and the IT department. It empowers internal consumers of IT services to request and receive appropriately configured resources on demand with minimal IT intervention. NetApp® OnCommand® Workflow Automation, the NetApp Management SDK with open APIs, and key ecosystem partnerships enable enterprises to easily integrate their orchestration solutions and custom management tools with the NetApp storage service catalog for automated storage provisioning and protection. Customers can thereby create a self-service, web-based portal that efficiently delivers IT as a service to virtualization administrators, application administrators, and users, while enabling IT staff to focus on higher value activities.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology
    
CDW - NetApp

Cloud Cross Program - System Z Solution Edition for Cloud Computing

Published By: IBM     Published Date: Dec 17, 2012
Combines industry-leading IBM System z server with Tivoli software and IBM services to create a service automation and management framework used for cloud computing workloads and use cases within the enterprise.
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system z, ibm, cloud computing, service automation, management framework, framework, data management, business technology
    
IBM

7 Undeniable Truths of IT Governance

Published By: Innotas     Published Date: May 12, 2009
Today's business challenges are both epic and unprecedented, which, if not met by quick and decisive actions, can result in catastrophic consequences. Taking control of IT is one of the best ways to take control of your business.
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issue management, issues management, it governance, pmo, ppm, professional services automation, program management, program management office
    
Innotas

Transform Customer Service and Operations Through Order Automation

Published By: Esker     Published Date: Jul 17, 2018
What's in the white paper? Great customer service hinges on efficient order fulfillment — especially the initial processing of a customer’s order. With thousands of sales orders coming into most large organizations monthly, this mission-critical process can demand a significant portion of customer service representatives’ (CSRs') time and attention in the quest for near-perfect input accuracy and order fulfillment. But such intensive personnel support isn’t necessary for effective order processing. Great customer service doesn’t have to be cumbersome. Sales order automation can transform customer service and operations which provide quantifiable benefits to the organization. Automation provides an opportunity to improve order management by: • Reducing error rates and decreasing costs per order • Improving process transparency from receipt to archival • Reducing reshipping and inventory problems
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Esker

Composable Infrastructure Puts IT Transformation on Track

Published By: Lenovo and Intel®     Published Date: Sep 12, 2018
IT teams today are under pressure to build on-premises environments that mimic the agility and flexibility of public cloud services. It’s a challenge for IT teams to choose the right technology to invest in for servicing on-premises workloads. With high automation and minimal configuration or management, composable infrastructure fast tracks IT modernization by aligning IT delivery and operations, giving seamless access to dynamic, automated resources that can react in real-time.
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Lenovo and Intel®

Forrester: Turn Big Data Analysis Inward With IT Analytics

Published By: Riverbed     Published Date: Jul 15, 2014
Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage easily, fueling more complexity, delays, and downtime. Forrester predicts this will inevitably get worse. To combat this onslaught, you can no longer just accelerate current practices or rely on human intelligence. You need machines to analyze conditions to invoke the appropriate actions. These actions themselves can be automated. To perform adaptive, full-service automation, you need IT analytics, a disruption to your existing monitoring and management strategy.
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big data analysis, it analytics, manage, complex, automation, monitoring, management strategy, networking
    
Riverbed

Walgreens: Winner 2014 Awards of Excellence for Hybrid Delivery

Published By: HP     Published Date: May 05, 2014
Service virtualization and testing automation speed time-to-market: Discover how Walgreens has reduced application development cycle time (from 10 weeks to 5 to 7 weeks), transformed testing into a non-linear, agile process and ensured high quality of proprietary business applications using HP Application Lifecycle Management solutions. Walgreens is a leader in providing consumers with multi-channel access to pharmacy and health-and-wellness related goods and services.
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hp uft, hp service virtualization, hp application, hp software tools, it case study, lifecycle intelligence, lifecycle management, alm
    
HP

Telus: Winner 2014 Awards of Excellence for Application Development and Delivery

Published By: HP     Published Date: May 05, 2014
Service virtualization and testing automation speed time-to-market: Discover how Walgreens has reduced application development cycle time (from 10 weeks to 5 to 7 weeks), transformed testing into a non-linear, agile process and ensured high quality of proprietary business applications using HP Application Lifecycle Management solutions. Walgreens is a leader in providing consumers with multi-channel access to pharmacy and health-and-wellness related goods and services
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hp quality center, hp performance center, performance testing, hp application, hp software tools, it case study, lifecycle intelligence, lifecycle management
    
HP

HP ProLiant DL360p & DL380p Gen8 Servers - Focus on Power, Flexibility and Serviceability

Published By: Hewlett-Packard Company     Published Date: May 15, 2014
HP's Gen8 servers are the flagship products bringing new technologies and capabilities to market. Delivering advances in performance, serviceability, and lifecycle automation, they address the demands of today's IT environments. Learn how these servers increase provisioning and uptime, and reduce the time and resources spent on server deployment and management
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proliant gen8 servers, system architecture, it management, storage
    
Hewlett-Packard Company

Client Management: A Maturity Framework

Published By: CA ITAM     Published Date: Sep 09, 2008
Robin Bloor addresses the business value to be derived by evaluating key client management processes such as asset management, service management, change management, security and integration/automation against four maturity levels. Read this white paper to learn how to align your people, processes and technology to elevate the maturity of your client management.
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CA ITAM

Walgreens: Winner 2014 Awards of Excellence for Hybrid Delivery

Published By: HP     Published Date: May 05, 2014
Service virtualization and testing automation speed time-to-market: Discover how Walgreens has reduced application development cycle time (from 10 weeks to 5 to 7 weeks), transformed testing into a non-linear, agile process and ensured high quality of proprietary business applications using HP Application Lifecycle Management solutions. Walgreens is a leader in providing consumers with multi-channel access to pharmacy and health-and-wellness related goods and services
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hp uft, hp service virtualization, hp application, hp software tools, it case study, lifecycle intelligence, lifecycle management, alm
    
HP

ITIL eBook

Published By: ServiceNow     Published Date: Jan 13, 2017
The End of Now. The Beginning of Now. Your IT service desk is swamped from the moment work begins. It’s unclear how to gain control without the right tracking, prioritization and reporting. But with the right guidance, you can improve IT service delivery and demonstrate how IT is performing to support the business. This eBook, the first in a series that addresses key aspects of IT Service Management, provides best practices on how to: Accelerate incident resolution with automation and prioritization Improve change management processes with better controls and visibility Optimize reporting for setting goals, aligning priorities, demonstrating results
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ServiceNow

Composable Infrastructure Puts IT Transformation on Track

Published By: Lenovo and Intel®     Published Date: Sep 04, 2018
IT teams today are under pressure to build on-premises environments that mimic the agility and flexibility of public cloud services. It’s a challenge for IT teams to choose the right technology to invest in for servicing on-premises workloads. With high automation and minimal configuration or management, composable infrastructure fast tracks IT modernization by aligning IT delivery and operations, giving seamless access to dynamic, automated resources that can react in real-time. In this white paper, learn how composable infrastructure, powered by the Intel® Xeon® Platinum processor, can deliver the cloud-level efficiency and flexibility required for competitive business differentiation.
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Lenovo and Intel®

Accelerate Business Agility with Faster Server Refresh Cycles

Published By: Dell Server     Published Date: Aug 08, 2018
A fundamental people-process-technology transformation enables businesses to remain competitive in today’s innovation economy. Initiatives such as advanced security, fraud detection services, connected consumer Internet of Things (IoT) devices, augmented or virtual reality experience, machine and deep learning, and cognitively enabled applications drive superior business outcomes such as predictive marketing and maintenance. Superior business outcomes require businesses to consider IT a core competency. For IT, an agile, elastic, and scalable IT infrastructure forms the crucial underpinning for a superior service delivery model. Dell EMC’s Intelligent Automation powered by Intel® Xeon® Platinum processor simplifies the management and maintenance of its PowerEdge server hardware. Designed to drive down the cost and resources associated with server lifecycle management, Intelligent Automation relies on integrated Dell Remote Access Controller(iDRAC) and OpenManage server management soft
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Dell Server
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