service management software

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Case Study: Domino's

Published By: Cherwell Software     Published Date: Jan 28, 2019
Domino’s was heavily reliant on a legacy service desk tool. When Karen Copley was hired to oversee all aspects of service delivery for the organisation, she immediately recognised that this tool needed to be replaced. According to Karen, it offered no way to obtain management information. There was also limited automation capabilities. In addition, at this time, Domino’s wanted to mature its service desk operation by adhering to ITIL® framework best practices. “We decided we needed a more robust, ITIL® framework compliant service desk tool. I knew Cherwell® Service Management software was in the Gartner Magic Quadrant, and I had read good things about the company. I therefore decided to invite Cherwell Software and a couple of other vendors to bid for the business.”
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Cherwell Software

Magic Quadrant for IT Service Support Management Tools

Published By: ServiceNow     Published Date: Oct 13, 2015
IT service support management tools help infrastructure and operations organizations manage the consumption of IT services.
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service support, management tools, software, best practices, business intelligence, business management, system management software
    
ServiceNow
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