service management software

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Top Considerations for Moving to a Cloud-based (SaaS) Delivery Model for I.T. Service Management

Published By: BMC Software     Published Date: Jul 01, 2011
Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
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service management, bmc software, itil, saas, help desk software, delivery model, cloud based help desk, simple
    
BMC Software

Steps to Workload Automation that are SMART, Modular & Cost-Effective.

Published By: BMC Control M     Published Date: Jul 22, 2009
Companies running legacy job scheduling products suffer from higher costs, inefficient use of resources, and greater IT complexity, according to independent analyst firm Enterprise Management Associates. Read their findings, and see why consolidating on a single, comprehensive workload automation solution is an easy win for IT and the business.
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smart, modular, cost-effective, ema, enterprise management associates, it complexity, workload automation, bmc
    
BMC Control M

Fully Integrated Accounting, Construction & Service Management Software for Contractors

Published By: Jonas Construction Software     Published Date: Oct 25, 2011
Founded in 1990, Jonas Construction Software is a leading provider of fully integrated software solutions to the North American construction and service contractor markets. Jonas Software focuses on integration, flexibility, people and innovation. Read the whitepaper to learn more about the fascinating software company.
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Jonas Construction Software

What is Jonas Construction Software?

Published By: Jonas Construction Software     Published Date: Oct 25, 2011
Jonas Construction Software has been present in construction and service management since 1990 and is the choice of more than 1,000 contractors in various construction trades. Since 2007, Jonas has won six prestigious award for its paperless service management applications. In 2010 the company won a "Top Product" award for their service management program. The software manages the business activities of firms in a variety of construction trades but handles the mechanical/HVAC, electrical and plumbing trades especially well. The software also contains extensive functionality to handle the general contracting trade.
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jonas softrware, construction, technology, software
    
Jonas Construction Software

Forrester Study/Paper Commissioned by BMC, Industrializing IT Workload Automation

Published By: BMC     Published Date: Sep 11, 2012
Industrializing IT Workload Automation," Forrester Consulting and BMC Software analyze the results of a comprehensive survey that addressed job scheduling on the ground today.
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job scheduling software, job scheduling, workload automation, workload automation forum, workload automation job scheduling, best file transfer software, job scheduler, workload automation
    
BMC

BMC recorded webinar featuring Forrester on workload automation survey results

Published By: BMC     Published Date: Sep 11, 2012
Hear VPs from Forrester Research and BMC Software discuss the results of our 2012 job scheduling survey in "Workload Automation Survey Results: Peer Insights and Expert Analysis.
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job scheduling software, job scheduling, workload automation, workload automation forum, workload automation job scheduling, best file transfer software, job scheduler, workload automation
    
BMC

IDC iView on Workload Automation and Self Service

Published By: BMC     Published Date: Sep 11, 2012
Visit the IDC iView interactive library to get the analyst's take on how self service for workload automation can contain costs and improve service.
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job scheduling software, job scheduling, workload automation, workload automation forum, workload automation job scheduling, best file transfer software, job scheduler, workload automation
    
BMC

IBM Maximo technology for Business and IT Agility

Published By: IBM     Published Date: Mar 22, 2013
This paper shows how the IBM Maximo software solution is the leading asset and service management software in the marketplace, through its highly flexible business components and technology architecture
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ibm, ibm maximo, maximo, service management, it management, agile it, client devices, soa
    
IBM

The Benefits of Humanizing the Service Desk

Published By: join.me     Published Date: Jan 29, 2014
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and center of everything that the Service Desk does.
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logmein, customer service, service desk, customer support, software, devices, self service, self help
    
join.me

9 Reasons Why PSA is better on Salesforce

Published By: FinancialForce     Published Date: Jun 21, 2017
Continue reading and uncover the top 9 reasons why Professional Services works better on the Salesforce platform to help drive growth and bridge the services and sales divide for smarter services delivery.
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professional services automation, psa, services automation, professional services, project management, project management software, resource management, time & expense management
    
FinancialForce

SPI Report: FinancialForce PSA + Salesforce CRM: A Winning Combination

Published By: FinancialForce     Published Date: Jun 21, 2017
Download the report to learn how organizations that leverage Salesforce CRM & FinancialForce PSA achieve many things.
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professional services automation, psa, services automation, professional services, project management, project management software, resource management, time & expense management
    
FinancialForce

The Ultimate Guide to PSA

Published By: FinancialForce     Published Date: Jun 21, 2017
FinancialForce PSA streamlines processes to effectively manage projects and portfolios of projects. Download now to learn more.
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professional services automation, psa, services automation, professional services, project management, project management software, resource management, time & expense management
    
FinancialForce

SaaS, Social Media, and the Need for New Metrics to Measure I.T. Service Management SaaS Providers

Published By: Salesforce.com     Published Date: Feb 12, 2014
It has been said that you can’t manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. That’s why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
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social media, metrics, it service management, cloud platform, collaboration, it service management, saas, it help desk
    
Salesforce.com

Content Strategy: The Key to Learning Content That Will Improve Performance and Meet Business Goals

Published By: Tribridge     Published Date: Feb 09, 2015
Delivering great content is often the biggest stumbling block to effective learning in many organizations. A sensible content strategy can help any organization jump-start, rebuild, or enhance its learning initiatives.
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content development, training content, e-learning content development, content creation services, content conversion, enterprise content management, custom content, learning content
    
Tribridge

UIM Evaluation: IBM Information on Demand

Published By: IBM     Published Date: Nov 17, 2009
The information agenda is intended to map out corporate business and technology goals and to create a roadmap to ensure that companies can leverage their corporate information as a strategic asset in the pursuit of these goals.
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ium evaluation, ibm, information on demand, uim, iod, information management, scential, filenet
    
IBM

Data Center Automation: Accelerating Market Maturity Through Investment in IT

Published By: HP Service Management     Published Date: Sep 04, 2008
Today, 84% of IT organizations view automation as a top investment priority for delivering on business outcomes.  Explore key priorities and trends based on IDC’s global survey of 164 IT professionals, including the role of automation across “IT silos” and virtualization, cost efficiencies and process standardization, and market maturity.  Read this new IDC survey to learn more.
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communications, network and service management, software, infrastructure software, system management software, hp sm, hpsm, service management
    
HP Service Management

Bank of Choice Cuts Loan Processing Days to Hours with Document Management Solution Over

Published By: Microsoft Office SharePoint Server     Published Date: Nov 07, 2008
Bank of Choice found that paper-based loan approval processes were standing in the way of providing the fastest and most effective customer service. Bank of Choice adopted a complete document management system based on software from Knowledge Lake, a Microsoft Gold Certified Partner. The result cuts loan processing time from days to hours, boosts customer service while cutting costs, and increases competitiveness.
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microsoft office, sharepoint, sql, knowledgelake, platforms, server virtualization, windows server
    
Microsoft Office SharePoint Server

Ten ways to save money with IBM Tivoli Storage Manager

Published By: PC Mall     Published Date: Mar 27, 2012
This white paper describes 10 ways that IBM Tivoli Storage Manager solutions can help organizations save money while addressing their data storage challenges, including those associated with exponential data growth.
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ibm tivoli, ibm tivoli software, service management, integrated service management software, asset management, storage management, it service management, storage
    
PC Mall

Service Desk Management Works case study

Published By: IBM Corporation     Published Date: Jun 28, 2011
The internal staff at Ptak, Noel & Associates determined that their ability to deliver services was highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study explain how Service Desk Management help them to achieve that goal.
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service desk management, problem management, incident and access management, incident management process, incident management software, ptak noel & associates, it operations, service desk management
    
IBM Corporation

Taking Management of your SAP Environment to the Next Level

Published By: IBM     Published Date: Nov 07, 2012
IBM Integrated Service Management supports deployment, operations and optimizations for SAP. Read on to learn how IBM can help deploy SAP applications faster, with greater ease and consistency and also enhance operations that fully utilize SAP.
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ibm, sap, integrated service management, deployment, consistency, management software, sap functionality, enterprise applications
    
IBM

Enabling the Path to Private Cloud: Service Analytics

Published By: CDW     Published Date: Apr 04, 2016
As organizations evolve from virtualized infrastructures to private clouds, IT management must measure success by the efficiencies of the infrastructure in providing end users with flexible and cost-effective services and service levels. NetApp® OnCommand® Insight storage resource management software provides service analytics that help enterprises manage the complexity of this transition. OnCommand Insight provides a holistic view into complex multivendor and multiprotocol storage services and powerful analytics to help organizations fully leverage the promise of cloud computing.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, analytics, data management, distributed computing
    
CDW

Software License Management as a Critical Part of Cloud Cost Optimization

Published By: Flexera     Published Date: Feb 19, 2019
Driven by easy-to-consume infrastructure and services, the adoption of public cloud surged in 2018. As a result, enterprises are seeking cost management solutions tools to curb waste, optimize cloud costs, and increase transparency. However, businesses must also factor the cost of licensed software into this equation, otherwise they may leave significant savings on the table. The ""Software License Management as a Critical Part of Cloud Cost Optimization"" white paper by industry analyst Enterprise Management Associates explores the consequences of not considering software license costs when deploying in the cloud and pinpoints why it occurs. Download the white paper to learn how.
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Flexera

Enabling the Path to Private Cloud: Service Analytics

Published By: CDW - NetApp     Published Date: Apr 07, 2016
As organizations evolve from virtualized infrastructures to private clouds, IT management must measure success by the efficiencies of the infrastructure in providing end users with flexible and cost-effective services and service levels. NetApp® OnCommand® Insight storage resource management software provides service analytics that help enterprises manage the complexity of this transition. OnCommand Insight provides a holistic view into complex multivendor and multiprotocol storage services and powerful analytics to help organizations fully leverage the promise of cloud computing.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, analytics, it management, data management
    
CDW - NetApp

The Fast Track to Service Management Success: Software-as-a-Service

Published By: WebEx     Published Date: Dec 14, 2007
With the growing array of hardware, software, and systems necessary to support businesses, today more than ever, software-as-a-service or on-demand solutions offer feature-rich, real-time functionality without the burden associated with deploying, managing and supporting an in-house approach.  See if it’s right for you.
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service management, saas, software as a service, customer service, smb, small business, soho, midsize
    
WebEx

Identity Enabled Web Services: Standards-based identity for Web 2.0

Published By: Ping Identity     Published Date: May 05, 2009
Web Services are emerging as the preeminent method for program-to-program communication across corporate networks as well as the Internet. Securing web Services has been a challenge until recently, as typical Web authentication and authorization techniques employed browser-to-server architectures (not program-to-program). This resulted in user identity ending at the Web Application Server, forcing the Web Services Provider to trust blindly that the Web Services Requester had established identity and trust with the end user.
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pingidentity, sso, standards-based, web 2.0, identity enabled, browser-to-server, soap, saml
    
Ping Identity
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