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Cloud Transformation Survey Africa Small for Medium Sized Contact Centres

Published By: Genesys     Published Date: Feb 08, 2019
A recent study from Knowlegde Executive clearly shows that that the deployment of cloud-computing technology in the African contact centre industry is growing with organisations adopting hosted, virtual and Contact-Centre-as-a-Service (CCaaS) solutions. Download at this page the report with all results. Get the full study results to get insights on: The impact on customer and employee engagement The main pain points & challenges The technology service provider check list Find out why over 50% of African contact centres have adopted a cloud model
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Genesys

Why Your Agencies Need Influencer Marketing

Published By: Tapinfluence     Published Date: Jun 07, 2016
The rise of digital in the marketing mix has brought a whirlwind of change to the agency space, from work being brought in house to competition from consultancies and service providers. What an agency looks like in just five years is going to be tremendously different from the traditional model we know today.
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marketing, content marketing, best practices, business optimization, best practices, business management, contact management, content delivery, content integration
    
Tapinfluence

Virtualizing the Evolved Packet Core (vEPC)

Published By: Intel     Published Date: Aug 17, 2017
Communications service providers are looking for alternative deployment models that will help them support fast-growing network demand. Moving to a virtualized EPC (vEPC) solution can help service providers achieve more cost-e?ective scaling by using standard high-volume servers in place of purpose-built systems. System integrators, software vendors, and platform providers rely on Intel® technologies to deliver the performance and scalability required for vEPC solutions. Intel is also participating in the development of open standards, contributing to the open source community, developing reference architectures, engaging with industry participants, and collaborating on trials that can help facilitate the evolution to vEPC solutions and accelerate network transformation by use of network functions virtualization.
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Intel

The Future of Customer Service: Four Lessons for Delivering Effective Social Customer Care

Published By: Sprinklr     Published Date: Sep 28, 2017
Customer service today is broken, and the data shows it. Tried-and-true customer service models are losing your organization customers and prospects. So what is the solution? It’s called social customer service.
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social customer service, social media customer service, social media, social, customer service, customer care, customer reviews
    
Sprinklr

2018 Professional Services Benchmark Report

Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
Service Performance Insight (SPI Research) is a global research, consulting and training organization dedicated to helping professional services organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 20,000 service and project-oriented organizations to chart their course to service excellence.
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professional, services, benchmark, report, productivity, organizations, pso
    
WorkBook from Deltek

The Value of Device Management Services

Published By: HP Inc.     Published Date: Jun 20, 2019
Reduce costs and increase efficiency under the new "as a service" model: Research findings from IDC To understand the true value of adopting the as-a-service model, International Data Corp. (IDC), a market intelligence provider, conducted an HP-sponsored survey of organizations with at least 750 end-user devices across nine countries, and found that device management services can curtail costs, reduce IT workload and support a more streamlined and efficient way of doing business.
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HP Inc.

In Changing Times DaaS Offers Simple Flexibility

Published By: HP Inc.     Published Date: Jun 20, 2019
As workplace technology continues its rapid evolution, IT teams face new complexities at every turn. Luckily the adaptable new service model, DaaS, is perfectly placed to help them overcome these challenges, bringing simplicity, flexibility and new opportunities for innovation.
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HP Inc.

The Future of Digital Enterprise: Manufacturing 4.0

Published By: Fujitsu     Published Date: Dec 08, 2017
Join leading industry experts from Fujitsu, Salesforce and a special guest from Canon, as they share their expert insights on the future of Digital Enterprise and how manufacturing companies can accelerate their digital transformation journey. During this interactive discussion, they will: • Reveal how to identify and prioritize your critical issues; • Show how Canon Information & Imaging Solutions, is driving growth through an innovative outcome-based service model; • Demo a real-life digital transformation story; • Show how to see more, act fast, optimize, anticipate and power innovates your way to success. This webinar also features Fujitsu's unique digital transformation approach to help you understand where you are in your digital transformation journey and the actions you can take to accelerate it. Watch for this amazing webinar and a link will be sent to you via email.
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fujitsu glovia, glovia enterprise planning software, digital transformation, fujitsu webinar
    
Fujitsu

Navigating the transition to managed it

Published By: dinCloud     Published Date: Jun 19, 2018
Despite the clear opportunity for more effective deployment of IT capability and more efficient IT management offered by cloud, most midmarket workloads are still hosted and managed on site. There is a clear trend towards greater use of managed services, and clear business benefit to embracing this hybrid IT model. The question isn’t really “will we move our midmarket business to cloud/hybrid infrastructure?” but rather, “how quickly will we effect this transition, and how will we prioritize workloads and capabilities along the way?”
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transition, management, cloud
    
dinCloud

Disruptive Innovation: How TIBCO Helps Financial Services Turn Technology into Opportunity

Published By: TIBCO Software     Published Date: May 16, 2019
Financial Services is an industry driven by disruption. Transformative business models such as low-cost brokerages, innovative investment products like ETFs, and the huge regulatory mandates like Gramm-Leach-Bliley are but a few examples. Here are some others: • New fintech firms such as a recent nine billion dollar investment in Ant Financial Services Group and myriad other venture capital-led fintech startups targeting well established segments across the financial services industry • Robo-advisor services powered by artificial intelligence and machine learning intermediating financial advisors and portfolio managers alike • Ever changing regulatory and risk management mandates, such as GDPR, Basel III, and Open Banking, transforming customer engagement and capital allocation Read this whitepaper to learn how you can overcome these and other disruptions.
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data, applications, analytics, algorithms, innovation, cloud, technology, customer, banking
    
TIBCO Software

Disaggregation and the Virtual Network (Japanese)

Published By: Intel     Published Date: Sep 25, 2019
While NFV remains both technically and business relevant today, many communications service providers (CoSPs) have found implementation very complex. NFV implementation will require further evolution in order to fully address operational and business requirements. This white paper reviews factors currently driving the network virtualization evolution and examines the impact of adopting an innovative model based on software and hardware disaggregation.
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Intel

Redefining Real-time Database Performance

Published By: Oracle     Published Date: Oct 20, 2017
Databases have long served as the lifeline of the business. Therefore, it is no surprise that performance has always been top of mind. Whether it be a traditional row-formatted database to handle millions of transactions a day or a columnar database for advanced analytics to help uncover deep insights about the business, the goal is to service all requests as quickly as possible. This is especially true as organizations look to gain an edge on their competition by analyzing data from their transactional (OLTP) database to make more informed business decisions. The traditional model (see Figure 1) for doing this leverages two separate sets of resources, with an ETL being required to transfer the data from the OLTP database to a data warehouse for analysis. Two obvious problems exist with this implementation. First, I/O bottlenecks can quickly arise because the databases reside on disk and second, analysis is constantly being done on stale data. In-memory databases have helped address p
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Oracle

Report: Creating a future-ready IT function - today.

Published By: KPMG     Published Date: Jun 06, 2019
In a world where digital is mainstream, the IT function lives or dies on the way it delivers technology services, responds to issues and manages expectations. Are you ready for the future? Download this report to discover: • what role IT has to play in developing a future-ready, connected enterprise • why fundamental changes to the IT operating model are necessary • six key areas where IT must deliver to avoid getting left behind.
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KPMG

ESG - What's Needed for Cloud Computing

Published By: Riverbed     Published Date: Mar 31, 2011
Just what is cloud computing anyway? Skeptics might say it is nothing but industry hyperbole, visionaries might say it is the future of IT. In reality, both statements are true-cloud computing has been embellished by the tech industry, but it does hold real potential for new types of on-¬-demand dynamic IT services. This paper seeks to clarify the definition of cloud computing, identify how far along users are in terms of cloud deployment, and examine the role of the network in the cloud computing model.
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riverbed, cloud computing, networking
    
Riverbed

TDWI Self-Service Analytics Maturity Model Guide

Published By: MicroStrategy     Published Date: Mar 15, 2018
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MicroStrategy

The Business Case for SaaS

Published By: Webroot     Published Date: Dec 06, 2011
Unlock the true business value of IT security, and learn why companies of all sizes are choosing SaaS over on-premise solutions.
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saas, service management, nimsoft, cloud service, delivery, models, monitor, monitoring, best practices, virtualize, virtualization, challenges, it security, security, on-premise, access control, anti spam, anti spyware, anti virus, application security
    
Webroot

Database Consolidation into Private Clouds

Published By: Oracle     Published Date: Apr 03, 2012
This white paper describes how to successfully consolidate your database onto a private cloud through several deployment models.
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orace, service models, cloud management, 11g, database services, database consolidation, database development, data integration, data protection, data quality, data replication, database security, cloud computing, infrastructure
    
Oracle

Top Reasons to Implement an SOA Governance Strategy: A List for IT Executives

Published By: Oracle     Published Date: Apr 03, 2012
Download this white paper, Top Reasons to Implement an SOA Governance Strategy: A List for IT Executives, for a guide to governance that will set you on the right path.
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soa, service oriented architecture, networking, middleware, weblogic, oracle, information technology, web services, application server, server, sla, maturity model, 10g, jvm, java, data management
    
Oracle

From One-time to a Lifetime: The Guide to Recurring Revenue Success

Published By: Aria Systems     Published Date: Sep 21, 2015
This guide will explain: Why recurring revenue is an unprecedented opportunity for your business and why this opportunity is available now How you'll need to change your thinking to manage a recurring revenue business Why creating recurring reveune offerings may be as simple as repackaging existing products and services What business and system capabilities you will need to have in place to support your new business model How to go about selecting vendors to help you achieve your goals What elements are necessary for success in a recurring revenue implementation program How recurring revenue changes the way you look at data and measure success The steps you need to take to get started on your recurring revenue journey What the future holds for recurring revenue
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Aria Systems

From One-time to a Lifetime: The Guide to Recurring Revenue Success

Published By: Aria Systems     Published Date: Sep 21, 2015
This guide will explain: Why recurring revenue is an unprecedented opportunity for your business and why this opportunity is available now How you'll need to change your thinking to manage a recurring revenue business Why creating recurring reveune offerings may be as simple as repackaging existing products and services What business and system capabilities you will need to have in place to support your new business model How to go about selecting vendors to help you achieve your goals What elements are necessary for success in a recurring revenue implementation program How recurring revenue changes the way you look at data and measure success The steps you need to take to get started on your recurring revenue journey What the future holds for recurring revenue
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Aria Systems

The Forrester Wave™: Subscription Billing Platforms, Q4 2015

Published By: Aria Systems     Published Date: Nov 13, 2015
In this era of cloud computing, mobile devices, and the Internet of Things (IoT), firms are testing new product offerings that combine elements of content, software, services, and hardware together. Like the innovative products themselves, the rulebook on monetizing them is evolving. Firms are shifting from one-time perpetual sales or fixed monthly subscriptions to consumption models that blend onetime, subscription, and usage-based billing (see Figure 1). CEOs recognize this shift toward business models that reflect the value of the relationship with the customer. The move to subscription and consumption business models is pervasive in almost every industry. From retailers selling subscription box sets to industrial equipment manufacturers charging based on consumption, the increase in experimentation of alternative business models is extraordinary (see Figure 2). While B2C disrupters like Netflix and Zipcar have gotten more media attention, the growth of subscription billing plat
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Aria Systems

From One-time to a Lifetime

Published By: Aria Systems     Published Date: May 03, 2016
In the guide, I’ll explain: - Why recurring revenue is an unprecedented opportunity for your business and why this opportunity is available now - How you’ll need to change your thinking to manage a recurring revenue business - Why creating recurring revenue offerings may be as simple as repackaging existing products and services - What business and system capabilities you will need to have in place to support your new business model - How to go about selecting vendors to help you achieve your goals - What elements are necessary for success in a recurring revenue implementation program - How recurring revenue changes the way you look at data and measure success - The steps you need to take to get started on your recurring revenue journey - What the future holds for recurring revenue
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Aria Systems

Eliminating Constraints in Complex, Multi-Tier Environments (Service Virtualization for SAP)

Published By: CA Technologies     Published Date: Jun 03, 2015
The complexity and high level of integration inherent in SAP environments can make development especially challenging and increase the time required to bring solutions to market. Persistent development and test challenges include unavailable systems, inability to accurately model performance and complex test data requirements. By employing service virtualization to model the core business logic in SAP systems and integrations, teams can free themselves of these constraints, leading to faster build and test cycles, better quality and lower cost.
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CA Technologies

Security in the Cloud

Published By: AT&T     Published Date: Jul 28, 2015
Download this white paper to learn how IT pros should be able to leverage essential cloud services while meeting enterprise security requirements by taking into consideration a number of fundamental security principles and best practices, by understanding the specific security needs of an enterprise and evaluating different cloud environments and models, and by asking vendors the right questions
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enterprise it, cloud deployments, cloud platorms, public cloud, private cloud, hybrid cloud, saas, iaas, security
    
AT&T

Forrester Report 2018: Customer Service Trends

Published By: Genesys     Published Date: Jul 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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Genesys
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