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API-led Connectivity for Australian Government

Published By: MuleSoft     Published Date: Nov 27, 2018
In the wake of recent legislative pressures and the formation of the Digital Transformation Agency, Australian state and federal government agencies face an imperative to deliver superior digital services to employees and citizens without a corresponding increase in budget. As a result, many agencies have turned to IT modernisation as a means of driving more cost-effective digital transformation. The key to successful execution of digital transformation initiatives depends on a new approach to integration and API strategy called API-led connectivity. In this whitepaper, you will learn: Why Australian government agencies must change how they deliver IT projects, and the role integration and an API strategy play in supporting the modernisation of government IT How to build out an API-led architecture within a government agency to realise 2-5x increases in IT productivity How best practice from initiatives like Service NSW provide a model for government agencies to pursue digital trans
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MuleSoft

Your Roadmap to Government IT Modernization

Published By: MuleSoft     Published Date: Nov 27, 2018
Today, government IT teams are expected to deliver more services with fewer resources. Consequently, many agencies have prioritized legacy modernization, interoperability and shared service models as a means towards increasing IT delivery capacity. But those approaches are easier talked about than executed. As agencies embark on legacy modernization, it becomes imperative to open up the existing technology so that new innovations can be delivered as needed in a secure way. In this guide, produced in partnership with Govloop, we will discuss A five-play roadmap to help those in government get a better sense of where to start on modernization projects. An overview of the Information Technology Modernization Fund (ITMF). Featured government success stories highlighting their modernization projects. The IT Modernization Lifecycle, based on the recent report by the American Council for Technology-Industry Advisory Council.
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MuleSoft

API-led connectivity for government

Published By: MuleSoft     Published Date: Nov 27, 2018
Today, government IT teams are expected to deliver more services with fewer resources. Consequently, many agencies have prioritized legacy modernization, interoperability, and shared service models as a means towards increasing IT delivery capacity. We propose that successful execution of these initiatives within the confines of a strictly managed budget requires a new approach to integration, one centered around APIs. Our recommended approach, API-led connectivity, builds on the principles of reuse first outlined by SOA, while avoiding many of the pitfalls that limited the success of heavyweight SOA implementations. In this whitepaper, you will learn: What forces drive digital transformation in federal government, and what role integration plays in supporting digital transformation How a civilian federal agency leveraged APIs to modernize legacy systems and accelerate the speed of integration How to build out an API-led architecture within a government agency to accelerate project
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MuleSoft

Datalink: IT and the Cloud: Buy, Build, or Both?

Published By: Datalink     Published Date: Jul 27, 2012
Running IT as a service (ITaaS) is not necessarily a new concept. But, the era of cloud computing now places a whole new spin on ITaaS. In this white paper, you'll learn why there is so much buzz around cloud services and the role IT should play in this new cloud-based era. You'll also learn a useful model to help transform your company's IT data center into a private cloud that can ultimately manage and oversee the delivery of both internal and external cloud services to the business.
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datalink, cloud, buy, build, itaas, infrastructure, cloud computing, database development, data integration, database security, business technology
    
Datalink

SaaS secures in uncertain times- Software-as-a-Service Improves Web and Email Security in Tough Time

Published By: Webroot UK     Published Date: Nov 11, 2009
The software-as-a-service model can help you stay ahead of Web and email threats without breaking the bank on infrastructure and management. Find out more in this whitepaper.
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webroot, saas, software-as-a-service, web security, email security, threats, storage management, tco, data protection, compliance, internet security, security management, web service security, total cost of ownership
    
Webroot UK

Automating Trigger Marketing

Published By: iKnowtion     Published Date: Nov 17, 2011
Learn how a financial services company can retain critical customer assets, and their method for predicting customers that will transfer assets in and out of accounts and the expected amounts.
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customer intelligence, customer loyalty, crm solutions, customer profiling, probability choice models, trigger marketing, financial services, profitability, data modeling, marketing analytics, iknowiton
    
iKnowtion

How SaaS Cuts the High Cost of Identity By 80%

Published By: Symplfiied     Published Date: Nov 07, 2011
Symplified's innovative On Demand Identity leverages the software-as-a-service subscription business model to deliver breakthrough identity services with disruptive pricing. This White Paper explains how identity services eliminates all capital outlays for hardware, software and infrastructure, expenses for support and staffing. You also can reduce the costs of training and integration to reduce identity lifecycle costs by more than 80% from enterprise identity software.
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symplified, technology, security, identity management, white paper, cloud computing, internet security, intrusion detection, information management
    
Symplfiied

Securing Cloud Computing for Enterprise Collaboration

Published By: Intralinks     Published Date: Oct 03, 2013
As the business case for Software-as-a-Service (Saas) and other cloud computing models solidifies, more companies are incorporating cloud computing into their IT programs. However, the legal, regulatory, and ethical requirements of data security must be adhered to regardless of where the information is housed. The best SaaS providers offer strong authentication systems, user activity auditing tools, and real time usage reporting to maintain the highest level of control over sensitive and confidential data. In this 11-page white paper, Intralinks provides tips and questions to ask prospective providers about their security standards and practices, software reliability and uptime, and the availability of reporting and audit trails.
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intellectual property, sensitive information, privacy, inter-enterprise collaboration, secure documents, security, knowledge management, enterprise applications, data management, business technology
    
Intralinks

Cloud Benefits for the IT Service Management Market

Published By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, networking, it management, knowledge management, enterprise applications, mobile computing, mobile workers
    
BMC Software

SaaS, Social Media, and the Need for New Metrics to Measure I.T. Service Management SaaS Providers

Published By: Salesforce.com     Published Date: Feb 12, 2014
It has been said that you can’t manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. That’s why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
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social media, metrics, it service management, cloud platform, collaboration, it service management, saas, it help desk, productivity, it assistance, remedy force bmc, salesforce, employee performance, service management, cloud computing, content management
    
Salesforce.com

Cloud Benefits for the IT Service Management Market

Published By: Salesforce.com     Published Date: Feb 12, 2014
According to Gartner, 50 percent of all new IT service desk tool purchases will utilize the cloud model by 2015. Yet service delivery via the cloud can adversely affect IT’s ability to meet an organization’s requirements. The adoption of cloud-based solutions demands that the business take a look at the skills needed for success, the delivery channels that must be realigned, and the potential effects on the business. With these issues in mind, is it worth venturing into the cloud? The market has been and will continue to be inundated with a plethora of IT service management (ITSM) vendors creating solutions dedicated to supporting cloud-based service management. In this article, we discuss why this is the case, as well as the benefits an organization can achieve by moving to a cloud-based environment.
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it service management, cloud platform, collaboration, it service management, saas, it help desk, productivity, it assistance, remedy force bmc, salesforce, employee performance, service management, cloud computing, content management
    
Salesforce.com

voke Research Market Snapshot Report: Service Virtualization

Published By: HP     Published Date: Sep 02, 2015
Service virtualization enables development and test teams to simulate and model the dependencies of unavailable or limited services and data. Voke conducted a survey of 505 participants from technology and non-technology companies to explore their use of service virtualization and its results. Organizations using service virtualization experienced fewer defects, reduced software cycles, and increased customer satisfaction. The 2015 Service Virtualization Market Snapshot™ REPORT by Voke Research provides real-world data to help you justify the investment in service virtualization.
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analytics software, application management, application performance, cloud applications, cloud virtualization, service virtualization, virtualization, cloud computing, infrastructure
    
HP

The Ultimate Guide to Understanding the Cloud

Published By: INetU Managed Hosting     Published Date: Oct 09, 2015
We have created the Ultimate Guide to Understanding the Cloud to help you better decipher the many aspects of cloud computing. Download the eBook and understand what the cloud is and the various service and deployment models available to you.
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cloud, hosting, managed hosting, disaster recovery, saas, iaas, paas, private cloud, public cloud, hybrid cloud, multi cloud, managed services, security, it management, migration, network security, remote network management, mobile computing, cloud computing, content management
    
INetU Managed Hosting

Moneyball Method of Field Service Management

Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the early 2000s, two vastly different businesses—baseball and field service management—began to use advanced statistical analysis to gain an advantage over their competitors. They both revolutionized their respective fields by using statistical knowledge to improve performance. The new approach replaced old models and methods and attained shockingly good results as both set new standards for their respective industries. In this white paper, you will learn the general concepts behind predictive analytics and how they can be applied to a field service organization. The paper will cover the basic metrics that should be tracked, the use of performance pattern profiles, and how these principles can predict future events.
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oracle, service cloud, service management, customer interaction, best practices, business activity monitoring, business analytics, customer interaction service, customer relationship management
    
Oracle Service Cloud

Build a competitive edge with SaaS apps

Published By: Microsoft     Published Date: Jul 20, 2018
This e-book addresses the opportunities and advantages that application builders gain by adopting a software as a service (SaaS) model for app development. What you will learn Learn why SaaS is the right choice for application development companies who are looking to build a competitive edge and deliver remarkable customer experiences. “Bottom line” statements at the beginning of each chapter summarize the takeaways.
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Microsoft

Differentiate your apps with intelligent technology

Published By: Microsoft     Published Date: Jul 20, 2018
As a software vendor, you know that offering innovative solutions with built-in intelligence is becoming a requirement in today’s application marketplace. On top of this, you need to bring your apps to market as quickly as possible while providing more value for your customers, without incurring additional development and operating costs. Microsoft has been investing heavily in AI, extending a breadth and depth of intelligent services ready for use in the cloud. This enables you to jump in quickly to make use of existing tried-and-true AI models, and focus more effort on delivering quality products to customers. High-level services to jump-start your intelligent apps One of the key benefits of working with the Microsoft Azure AI platform is that the hard work has already been done. Developers can make use of services with pre-trained, customizable models rather than having to build their own models from the ground up. You can refine these models to better suit your customers’ needs and
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Microsoft

Frost & Sullivan

Published By: Microsoft     Published Date: Jul 20, 2018
Cloud computing has ushered in a golden era for software companies. The cloud’s low barrier to entry allows creativity to flourish, especially for software developers who are creating applications directly on cloud-based infrastructure. Cloud-based infrastructure enables developers to do what they love: solve business problems and bring innovative new ideas to life, using their choice of tools. In a Software as a Service (SaaS) model, applications can easily be deployed to a cloud service, and delivered to clients who appreciate the ease of access and low cost. The cloud model relieves the developer and the enterprise IT professional from the burden of managing or maintaining capital-intense infrastructure. But the cloud’s low barrier to entry also allows competing software providers to enter the market every day, from every sector. Independent software vendors, or ISVs, are pressured by increased competition to deliver their applications faster, with greater functionality and ease of
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Microsoft

Accelerating Time to Market: Application Development and Test in the Cloud

Published By: Savvis UK Limited     Published Date: Nov 12, 2010
The cloud services market is now directly addressing the needs of application developers, with an emerging class of services that provides fast, on-demand provisioning; instant scale up and down capabilities, and support for multi-tier application architectures, as well as workload migration capabilities and a pay-as-you go model.
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savvis, application development, testing, cloud services, software development, independent software vendors, isv, software-as-a-service, saas, virtual data center, roi, test and measurement, application integration, return on investment, software testing, web development, cloud computing, data center design and management
    
Savvis UK Limited

The New Customer Service Model in Insurance: Enabled by Unified Insurance Solutions

Published By: Interactive Intelligence     Published Date: Feb 14, 2012
Read how to improve cross-selling and up-selling, claims efficiency and market opportunities from insurance and IT industry authority, Mark Breading, SMA partner at SMA Strategy Meets Action.
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call center management, call center software
    
Interactive Intelligence

Enabling SOA Through Organizational Change and Governance

Published By: IBM     Published Date: Mar 28, 2008
Service-oriented architecture (SOA) is an architectural style that offers business agility, speed to market, improved profitability and reduced costs. An SOA is also widely recognized as an enabler of innovation and new business operating models.
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governance, change management, service oriented architecture
    
IBM

An Evaluation of Buy Versus Build for Portal Solutions by IDC

Published By: IBM     Published Date: Jun 17, 2008
Portals are becoming integral enablers of business and IT innovation for many organizations. From first-generation content aggregation portals to more sophisticated enterprise process portals, organizations have used portal solutions to improve productivity, streamline business processes, enable new Web-based product and service delivery models, and provide IT with a powerful platform for new and composite application development.
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ibm, corporate portal, portal, portals, idc, business process automation, tco, productivity, ep campaign, total cost of ownership, corporate portals
    
IBM

Dynamic Warehousing for Bankers Buyer's Guide

Published By: IBM     Published Date: Feb 02, 2009
A comprehensive solution for leveraging data in today's financial industry. Most organizations realize that the key to success lies in how well they manage data—and the banking industry is no exception. From customer statistics to strategic plans to employee communications, financial institutions are constantly juggling endless types of information.
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ibm, information management software, leveraging data, dynamic warehousing, data management, improve customer service, real-time risk analysis, analytics capabilities, information on demand framework, ibm db2 warehouse, ibm master data management server, ibm omnifind, ibm industry data models, ibm balanced warehouses, oltp-based transactional data, enterprise applications, compliance, risk management, data warehousing
    
IBM

Server Virtualization & Cloud Computing: Four Hidden Impacts on Uptime & Availability

Published By: Stratus Technologies     Published Date: Jun 04, 2009
Cloud computing allows companies to use IT resources as a service, taking advantage of shared applications, processing and storage managed within the cloud - either inside a private cloud at an internal data center, or in an external cloud at a service provider. Greater robustness of the virtualized servers supporting this new IT model will ensure a resilient cloud infrastructure capable of delivering "on-demand" access to users.
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demand, stratus, cloud computing, virtualized, on demand, storage management, shared applications, cloud, x86, virtualization, server, disaster recovery, business agility, business continuity, it administration, failure, scalability, smp, symmetric multiprocessing, data integrity
    
Stratus Technologies

Email Archiving: Realizing the Cost Savings and Other Benefits from SaaS

Published By: Proofpoint     Published Date: Apr 23, 2010
This whitepaper discusses the dramatic cost savings that companies can realize by adopting a SaaS (Software-as-a-Service) model for email archiving versus an on-premises approach.
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proofpoint, email archiving, saas, software-as-a-service, tco, roi, email security, return on investment, total cost of ownership
    
Proofpoint

Using SaaS to Reduce the Costs of Email Security

Published By: Proofpoint     Published Date: Apr 23, 2010
This whitepaper discusses the dramatic cost savings that companies can realize by adopting a SaaS (Software-as-a-Service) model for email security versus an on-premises approach.
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proofpoint, saas, email security, software-as-a-service, total cost of ownership, data protection, messaging
    
Proofpoint
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