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Telecoms reinvention-optimising the online customer experience

Published By: ATG, Inc.     Published Date: Feb 19, 2010
As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.
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telecom, atg, web 2.0, customer service, clicks, quocirca, mcm, multi channel marketing, business intelligence, business management, business process management, customer relationship management, customer satisfaction, human resources services
    
ATG, Inc.

Smarter Process in the age of the customer

Published By: IBM     Published Date: Mar 04, 2014
The age of the customer. Possibly no term better illustrates the current era of business. Customers expect their experience to be flawless at every touchpoint, and with competitors only a click (or tap) away, company leaders have a strong incentive to deliver. Online retailers have set a high standard in the way that they engage customers on an ongoing basis—not just during the commercial transaction, but before, during and after each interaction with the customer. Can service providers in industries such as banking, insurance, healthcare and government meet the challenge?
Tags : 
business operations, business process management, bpm, process automation, smarter process, age of customer, business activity monitoring, business analytics, business process automation, corporate portals, document management, information management, records management, search and retrieval, search engines
    
IBM

comms provider VoIP Platform - Technical Specification Sheet

Published By: Taridium     Published Date: May 22, 2007
Take advantage of this free information by Taridium and see how comms platform allows service providers to offer instant retail VoIP service and host virtual PBX’s with all of today’s most advanced features.
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voice over ip, voip, ipbx, ippbx, ip pbx, ip telephony, pbx, phone, ip networks, taridium, enterprise software
    
Taridium

In-House Vs. Hosted Email Security

Published By: Intermedia     Published Date: Nov 10, 2008
Microsoft Exchange is the leading business email and collaboration solution for the small,up to the large, business markets, and this whitepaper compares the security of Microsoft Exchange Services deployed in-house versus a hosted model with SaaS service providers. By choosing Intermedia as their Hosted Exchange SaaS Solution Provider, businesses can achieve email and total messaging security, as well as a piece of mind, by leveraging Intermedia’s infrastructure and experience with running a secured messaging platform.
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intermedia, email security, logical server security, software as a service, saas, microsoft exchange services, security assessment testing, security, microsoft exchange
    
Intermedia

Data Center E-Book: Deploying, Managing and Securing an Efficient Physical Infrastructure

Published By: Siemon Company     Published Date: May 12, 2010
Siemon, a global leader in network cabling solutions and data center physical layer infrastructure, offers this new 66-page E-Book focused on guiding data center professionals and service providers through key infrastructure challenges.
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siemon, ieee, cooling, data center, cabling, cooling, networking, physical infrastructure, saas, paas, infrastructure, internetworking hardware, local area networking, network performance management, network provisioning, server hardware, small business networks, business intelligence, configuration management, database development
    
Siemon Company

Vendor Round Table: Cloud Security

Published By: Intel Corp.     Published Date: Apr 25, 2012
Download this guide, which is designed to help you better evaluate different cloud technology vendors and service providers based on a series of questions posed by three cloud infrastructure providers.
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virtualized web apps, applications, security, securing, agility, efficeincy, intel, transition, cloud, private cloud, challenges, virtualization, knowledge management, data management, cloud computing, infrastructure, design and facilities
    
Intel Corp.

Improve insurance with a Smarter Process approach

Published By: IBM     Published Date: Mar 04, 2014
In today’s mobile, connected era, customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have “set a high bar” in the way that they engage customers throughout the entire sales process—not just during the commercial transaction, but before, during and after the transaction. Can your insurance company meet the challenge?
Tags : 
smarter process approach, agility, business process management, bpm, insurance, case management, operational decision management, analytics, process automation, content management system, corporate portals, document management, information management, records management, search and retrieval
    
IBM

7 Considerations When Selecting a Data Center Provider in Chicago

Published By: QTS Data Centers     Published Date: Feb 17, 2017
This white paper provides an in-depth look at key considerations to keep in mind when selecting a data center provider in Chicago. From connectivity to compliance to customer service, these 7 key considerations offer a checklist for evaluating potential data center providers.
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QTS Data Centers

Enterprise SIP Trunks & Consolidation

Published By: GENBAND     Published Date: Apr 01, 2014
See how GENBAND offers CIOs of large multi-site enterprises effective ways to reduce telecom spend by leveraging their IP data networks for inter-site, intra-enterprise multimedia communication and consolidation of connectivity to service providers.
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GENBAND

HP 3PAR StoreServ Storage: optimized for flash

Published By: HP     Published Date: Jul 22, 2014
In this white paper, we will begin by looking at HP’s flash design strategy and how it differs from other vendors. Then we will present the architectural requirements for delivering real advantages in flash-based storage performance, efficiency, resiliency, and data mobility. We’ll also unveil the technical details of the new HP 3PAR StoreServ 7450 Storage, the only all-flash array in the industry to deliver the performance advantages of a flash-optimized architecture while delivering the Tier 1 resiliency and data services that power three of the world’s four largest managed service providers.
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3par, storeserv, storage, data, flash, data mobility, performance, data management, business technology
    
HP

Gartner Magic Quadrant for Security Information and Event Management

Published By: Intel Security     Published Date: Apr 06, 2016
Read this report to learn how Gartner's Magic Quadrant for SIEM can help you evaluate the market, technology and service providers, and why McAfee Enterprise Security Manager (ESM) is positioned in the SIEM Leaders Quadrant.
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siem, mcafee enterprise security manager, gartner, magic quadrant, threat management, incident response, forensics, compliance
    
Intel Security

Is Your Legacy IT Choking Innovation?

Published By: Rackspace     Published Date: Nov 24, 2015
Will your IT department ever have time to venture into optimizing new technologies such as cloud and big data when your Legacy systems sucks up all your resources?
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enterprise mobility, itaas, as-a-service, private cloud, it innovation, it maintenance, it operations, hybrid cloud, dedicated, data security, outsourcing, hosting, hosting providers, it management, enterprise applications, business technology, data center
    
Rackspace

Surviving The Technical Security Skills Crisis

Published By: IBM     Published Date: Oct 10, 2013
The security world is a scary place, and it’s getting scarier. Every day brings more risks, threats, customer demands, and regulations. Worse yet, it’s becoming more difficult to recruit and retain people who really get it and know how to help. It’s time for a new model. A survey conducted by Forrester Consulting and commissioned by IBM shows that security leaders are partnering with managed security services providers in increasing numbers—and the feedback is overwhelmingly positive.
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security, risks, threats, security breach, customer demands, regulations, forrester consulting, ibm, security leaders, managed security services, it solutions, sercurity service providers, it management, data management, business technology
    
IBM

Improve healthcare and life sciences with a Smarter Process approach

Published By: IBM     Published Date: Nov 12, 2013
A Smarter Process vision for healthcare. We live in an era in which customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have set a high bar - in the way they engage customers throughout the entire sales process -not just during the commercial transaction, but before, during and after the transaction. Can healthcare and life sciences meet the challenge?
Tags : 
business operations, business process management, bpm, process automation, healthcare, smarter process, life sciences, health plan, payer claims management, compliance management, business analytics, business intelligence, content management system, document management, information management, search and retrieval
    
IBM

Improve insurance with a Smarter Process approach

Published By: IBM     Published Date: Nov 12, 2013
In today’s mobile, connected era, customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have “set a high bar” in the way that they engage customers throughout the entire sales process—not just during the commercial transaction, but before, during and after the transaction. Can your insurance company meet the challenge?
Tags : 
smarter process approach, agility, business process management, bpm, insurance, case management, operational decision management, analytics, process automation, content management system, corporate portals, document management, information management, records management, search and retrieval
    
IBM

Smarter Process in the age of the customer

Published By: IBM     Published Date: Nov 12, 2013
The age of the customer. Possibly no term better illustrates the current era of business. Customers expect their experience to be flawless at every touchpoint, and with competitors only a click (or tap) away, company leaders have a strong incentive to deliver. Online retailers have set a high standard in the way that they engage customers on an ongoing basis—not just during the commercial transaction, but before, during and after each interaction with the customer. Can service providers in industries such as banking, insurance, healthcare and government meet the challenge?
Tags : 
business operations, business process management, bpm, process automation, smarter process, age of customer, business activity monitoring, business analytics, business process automation, corporate portals, document management, information management, records management, search and retrieval, search engines
    
IBM

Improve healthcare and life sciences with a Smarter Process approach

Published By: IBM     Published Date: Mar 04, 2014
A Smarter Process vision for healthcare. We live in an era in which customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have set a high bar - in the way they engage customers throughout the entire sales process -not just during the commercial transaction, but before, during and after the transaction. Can healthcare and life sciences meet the challenge?
Tags : 
business operations, business process management, bpm, process automation, healthcare, smarter process, life sciences, health plan, payer claims management, compliance management, business analytics, business intelligence, content management system, document management, information management, search and retrieval
    
IBM

Restoring Connections

Published By: IBM     Published Date: May 29, 2015
Learn how telecommunications providers can reboot the customer experience!
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restoration, telecommunications, service providers, connection, communication, customer experience, business intelligence, business management, customer interaction service
    
IBM

Analytics: Real-world use of Big Data in Telecommunications

Published By: IBM     Published Date: May 29, 2015
Learn how innovative communications service providers are extracting value from uncertain data through this whitepaper!
Tags : 
big data, mobility, compute-intensive apps, virtualization, cloud computing, scalable infrastructure, reliability, telecommunications, business intelligence, data mining, data center
    
IBM

Driving Customer Loyalty through Network & Service Quality

Published By: IBM     Published Date: Jul 27, 2015
Read this whitepaper to look at why network service quality matters to customer loyalty and CSP attitudes to improve it
Tags : 
customer loyalty, network service quality, communications service providers, service quality metrics, operational performance, customer experience management, cem, cem solution, cem architecture
    
IBM

Creating smarter campaigns with the IBM Advanced Analytics platform

Published By: IBM     Published Date: Jul 27, 2015
Communications service providers have much to gain from deploying big data analytics capabilities that enable smarter campaigns.
Tags : 
ibm advanced analytics platform, big data analytics, communications service providers, analytics software, predictive analytics, analytics visualization, historical analysis
    
IBM

How User Behavior Data Can Help CSPs Prosper in an OTT Era

Published By: IBM     Published Date: Oct 13, 2015
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs).
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ibm, behavior data, csp, frost and sullivan, communications service providers, knowledge management, enterprise applications, telecom, research
    
IBM

Active Management of the Customer Experience with Proactive Customer Care

Published By: IBM     Published Date: Oct 13, 2015
The term “Proactive Customer Care” has been used by many vendors and Communications Service Providers (CSPs) for several years in the telecoms industry. It has generally come to mean “Understand the reason for a customer’s concern, or potential issues, with their service before the customer takes direct action.”
Tags : 
ibm, active management, customer experience, proactive customer care, csp, communications service providers, telecom, knowledge management, enterprise applications, business technology
    
IBM

Sports Marketing: Success Strategies for the Digital Age

Published By: IBM     Published Date: Dec 22, 2015
Read this white paper to get an in-depth look at the benefits of embracing a digital business model, and find out how sports teams of all types can use cloud service providers with digital marketing and analytics tools to gain a competitive edge on the marketing playing field.
Tags : 
sports marketing, ibm, digital strategies, cloud, analytics, operations, it management, knowledge management, storage, data management, business technology
    
IBM

Find out how good your organization is at analytics?

Published By: IBM     Published Date: Jan 21, 2016
Take this assessment, designed specifically for communication service providers, to find out how effective your organization is at harnessing the power of big data and analytics to drive excellence across your organization.
Tags : 
ibm, telecommunications, analytics, marketing, business technology, internet marketing, crm & customer care, telecom, it management, wireless, electronics
    
IBM
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