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8 Top Considerations for Cloud Image Management

Published By: Akamai Technologies     Published Date: Sep 12, 2017
Online images used to be simple. In the past, they weren’t the focal point of a page — there were only a handful of images on a given page and all users were viewing online images on a desktop with dial-up. That has all changed. Today’s web pages are dynamic, filled with images and viewed by end users on different devices with varying connectivity. As audience expectations for rich web experiences have grown, so has the requirement to deliver increasingly image-heavy web applications. The problem? The cost and complexity of creating, storing, and delivering web images tailored for every device poses a significant challenge for businesses, but failing to address the increasing diversity across devices and networks will lead to a poor and inconsistent user experience. Current solutions don’t solve this problem completely.
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cloud image management, online images, web applications, devices, web experience
    
Akamai Technologies

Gartner’s 2018 Magic Quadrant for the CRM Customer Engagement Center

Published By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk

Workplace Digital Transformation Whitepaper

Published By: Workplace by Facebook     Published Date: Jun 13, 2019
At Workplace, we believe that building connected organizations that are Open, Mobile, Visual, Integrated, Ubiquitous and Personalized is key to the future of work. This whitepaper is designed to help new CEOs leading digital transformation initiatives take the first step alongside key stakeholders in IT, HR and Internal Comms. Download the full report to learn more or visit workplace.com to start a free trial.
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Workplace by Facebook

Workplace Digital Transformation Whitepaper

Published By: Workplace by Facebook     Published Date: Jun 17, 2019
At Workplace, we believe that building connected organizations that are Open, Mobile, Visual, Integrated, Ubiquitous and Personalized is key to the future of work. This whitepaper is designed to help new CEOs leading digital transformation initiatives take the first step alongside key stakeholders in IT, HR and Internal Comms. Download the full report to learn more or visit workplace.com to start a free trial.
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Workplace by Facebook

Hyperconverged Infrastructure for Virtual Desktop Infrastructure

Published By: Hewlett Packard Enterprise     Published Date: Nov 06, 2017
Imagine the benefits that a VDI environment could realize during a boot storm. All the VMs are based on the same template, and therefore they all have the same set of files during initial boot. Normally, 100 VMs all booting at the same time would require a significant number of HDDs, but with this hyperconverged infrastructure platform, the first VM to boot reads the block off the HDD, which promotes that block into cache. Now the next 99 VMs can all access that same block from cache. That’s a 100:1 IOPS reduction on the IOPS-bound disks.
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hardware, policy, scaling challenges, technical, employees, business, hyperconverged
    
Hewlett Packard Enterprise

Helpdesk Productivity Hacks for eCommerce Businesses

Published By: Freshdesk     Published Date: Aug 15, 2016
When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love. In this whitepaper, we detail how you can - Provide your agents with complete context by pulling data from your third party systems into your helpdesk - Reduce ticket volume and help customers help themselves by setting up a knowledge base - Automatically assign tickets to the right team with ease thus reducing your agent's workload and many more!
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Freshdesk

Are Your Customers Being One Hundred Percent Truthful With You?

Published By: Freshdesk     Published Date: Aug 15, 2016
There are quite a few things that your customers just aren’t telling you. But since you aren’t a telepath and you don’t own a Cerebro, the only thing you can do is wait for them to come to you with it. But not anymore. In this whitepaper, you'll learn the most important things that your support team should already know, but customers will never tell you, like: - Why you should design intelligence into your self-service experience - When you should resort to analytics and when "gut-feel" helps - How you can proactively manage, and prevent customer frustrations - What your core support bottlenecks are, and how to identify them - How to set a "Priority" driven support work-flow
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Freshdesk

Communications Solutions Designed for the Financial Industry

Published By: Frontier Communications     Published Date: Dec 22, 2016
When you choose Frontier as your partner, your bank or financial services firm can take advantage of this experience and our extensive portfolio of network and equipment solutions. We will work closely with your team to assess your current situation, determine future communications requirements, and select products and services that fit into your timeframe and budget. What’s more, Frontier backs everything up with local customer support.
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Frontier Communications

Cisco Enterprise Campus Infrastructure

Published By: Cisco     Published Date: Jul 30, 2015
This document consolidates the enterprise campus network design and deployment guidelines with various best practices from multiple deeply focused Cisco Validated Design Guides.
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Cisco

Cisco Intelligent WAN Design Guide Summary

Published By: Cisco     Published Date: Jul 30, 2015
WAN design guide.
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Cisco

Cisco Validated Design Guide for Campus Wireless

Published By: Cisco     Published Date: Aug 03, 2015
Validated Design Guide
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Cisco

BYOD Design Overview

Published By: Cisco     Published Date: Aug 03, 2015
Productivity and flexibility to your workforce.
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Cisco

BYOD & Your Business: Managing the Challenges with Unified Communications

Published By: Windstream     Published Date: Oct 30, 2015
“Bring your own device,” or BYOD, enables your employees be productive and collaborate wherever they are, but it also introduces concerns around security and compliance. Austin Herrington, Windstream Director of Enterprise/CPE Product Marketing, explains how Unified Communications (UC) can help you address these challenges and focus on your core business. See how Windstream experts team up with your business to design a customized UC solution that’s right for you.
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Windstream

BYOD & Your Business: Managing the Challenges with Unified Communications

Published By: Windstream     Published Date: Oct 30, 2015
“Bring your own device,” or BYOD, enables your employees be productive and collaborate wherever they are, but it also introduces concerns around security and compliance. Austin Herrington, Windstream Director of Enterprise/CPE Product Marketing, explains how Unified Communications (UC) can help you address these challenges and focus on your core business. See how Windstream experts team up with your business to design a customized UC solution that’s right for you.
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Windstream

Cherwell Service Management Software

Published By: Cherwell Software     Published Date: Apr 07, 2016
Cherwell Service Management™ software empowers IT organizations to easily manage their infrastructure at a fraction of the cost and complexity associated with traditional, legacy IT service management software. Designed with a metadata-driven approach, the Cherwell Service Management platform can easily be configured to meet process and integration requirements without writing or touching a single line of code. Furthermore, configurations will never break during version upgrades.
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best practices, customer support, business intelligence, business optimization, business management
    
Cherwell Software

Samsung Smart Signage with Ping HD Drives Concession Sales, Reduces Wait Times

Published By: Samsung     Published Date: Feb 03, 2016
Delaware North Sportservice provides food concessions to fans at U.S. Cellular Field, home of the Chicago White Sox baseball team. Delaware North operates 20,000 square feet of food service areas that feed up to 40,000 hungry fans per game. The company needed to replace old light box menu boards with cost-effective digital displays to improve promotion of food items and drive visitor traffic to the Chicago Sports Depot retail store.
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samsung, displays, tech, digital, brand, data, customer interaction service, sales & marketing software, optoelectonics & displays
    
Samsung

Digital Signage and the Internet of Everything

Published By: Samsung     Published Date: Feb 03, 2016
When Smart Displays Meet Smart Things, The Result Is Smart Content
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samsung, displays, brand, tech, digital, data, devices, optoelectonics & displays, sensors & actuators
    
Samsung

Why QSRs Outdoor Displays Part of their Orders

Published By: Samsung     Published Date: Feb 03, 2016
Samsung’s OM and OH Series outdoor signage solutions help QSRs communicate clearly.
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samsung, tech, outdoor, displays, brand, lcds, customer interaction service, enterprise software, digital signal processing, optoelectonics & displays, sensors & actuators
    
Samsung

Samsung Displays Build Retail Brand and Customer Awareness Inside and Out

Published By: Samsung     Published Date: Feb 03, 2016
Maverik is a regional convenience store chain that operates more than 270 convenience stores with a brand identity and décor theme around adventure, sports, and the outdoors. Maverik needed a digital signage program to reinforce the brand, drive foot traffic from the pump stations into the store, and promote food purchases.
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samsung, display, retail, maverik, digital, brand, optoelectonics & displays
    
Samsung

7 Benefits You Realize with a Holistic Data Protection Approach

Published By: Commvault     Published Date: Jul 06, 2016
Think of a wildfire that quickly spreads as it increases in speed and power. That is what is happening today as data growth increases the volume and management complexity of storage, backup and recovery. Now think of trying to stop that fire with a garden hose. Your traditional backup and recovery process is equally under-equipped to manage and facilitate operations that need more speed, efficiency, scalability and reliability to handle today’s 24/7, always-on environment. Here we examine the benefits of moving from a solution comprised of multiple point products to a holistic data protection platform designed to serve today’s enterprise.
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commvault, data protection, storage, backup, recovery, holistic data protection, singe pane of glass, common code base, analytics, reporting, it management, best practices
    
Commvault

Endpoint Data Protection: A Buyer’s Checklist

Published By: Commvault     Published Date: Jul 06, 2016
ENDPOINT DATA. It’s often one of the most forgotten aspects of an enterprise data protection strategy. Yet, content on laptops, desktops and mobile devices is among a company’s most valuable data even while it’s potentially at the greatest risk. According to IDC there will be some 1.3 billion mobile workers by 2015. However, only half of enterprises today are using some type of endpoint backup. That means that the volume of endpoint data that is in jeopardy is nothing short of significant. Download to read the buyer's checklist on endpoint data protection!
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commvault, endpoint data protection, endpoint data, data protection, backup, encryption, data loss prevention, mobile app, networking, security, it management, knowledge management, enterprise applications, storage, data management
    
Commvault

Hidden Costs of Virtualization Backup Solutions, Revealed

Published By: Commvault     Published Date: Jul 06, 2016
Today, nearly every datacenter has become heavily virtualized. In fact, according to Gartner as many as 75% of X86 server workloads are already virtualized in the enterprise datacenter. Yet even with the growth rate of virtual machines outpacing the rate of physical servers, industry wide, most virtual environments continue to be protected by backup systems designed for physical servers, not the virtual infrastructure they are used on. Even still, data protection products that are virtualization-focused may deliver additional support for virtual processes, but there are pitfalls in selecting the right approach. This paper will discuss five common costs that can remain hidden until after a virtualization backup system has been fully deployed.
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storage, backup, recovery, best practices, networking, it management, enterprise applications, data management, backup and recovery, network attached storage, storage management
    
Commvault

Drive productivity with modern servers

Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2016
To compete in an era of mobility, big data, and always-on services, small and midsize businesses need to improve productivity and deliver new services fast. And that’s a problem if you’re living with servers that were not designed for today’s challenges.
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best practices, business optimization, business management, application management, enterprise application, business intelligence, productivity, business integration
    
Hewlett Packard Enterprise

How Relevance and BrightEdge Increased Rackspace Traffic- Case Study

Published By: Relevance     Published Date: Mar 03, 2016
Rackspace is achieving the identified goals through an integrated approach of increasing both on-page relevancy and earned media signals. These strategies are aimed at influencing search and directing traffic to its website.
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relevance, bright edge, rackspace, traffic, marketing, search, earned media, relevancy
    
Relevance

The State of Business Process Management 2018

Published By: Red Hat     Published Date: Aug 22, 2018
Unlike surveys that just look at what respondents say at a specific point in time, the BPTrends survey has been asking questions of process practitioners for over a decade. Thus, we are in a good position to generalize about ongoing trends in process work. Broadly speaking, the interest in business process change has evolved slowly. For some organizations the progress has been dramatic, but for most, their process initiatives are best described by the phrase “two steps forward; one step back.” An amazing number of organizations have focused on process work for several years, made significant progress, then, seemingly forgotten all about their process work, regressed, and then, a few years later, started up again.
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Red Hat
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