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Creating a Single Customer View: The Importance of Data Quality for CRM

Published By: Trillium Software     Published Date: May 19, 2011
Effective CRM demands a single, complete, accurate view of customer information including purchasing history, product interest, and support interactions. Enterprises require a solution to discover data issues, correct and standardize, and maintain data accuracy and consistency.
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trillium software, single customer view, data quality, crm, customer relationship management, high-quality data, erp, mdm
    
Trillium Software

Creating the next-generation digital business, where "everything is a service"

Published By: IBM     Published Date: Apr 12, 2016
The digital transformation that organizations are striving for today requires a mindset of "no limits" in terms of securely exposing critical business assets for internal and external consumption. In order to be an agile, digital business, enterprises need to seamlessly connect across hybrid environments, applications, data and processes, keeping a keen eye on an open cloud strategy. They also need a secure integration framework to provide controlled access, a single dashboard providing performance insights, and easy access to digital assets for your developers. This webcast will explore all of these areas in depth, to support your enterprise's quest to become a next-generation digital business.
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ibm, digital business, api economy, api management, apim, api, enterprise applications, infrastructure
    
IBM

Creating The Workspace of the Future – Today

Published By: VMware     Published Date: May 10, 2017
What is a digital workspace and what does it take to create one? If we break it down, the workspace is a portal for end users into all of their apps and online services that they canseamlessly and securely access across devices and locations. But what makes the workspace of today different from the desktop or mobile device of the past? And how can you move forward with delivering a digital workspace? Download this solution brief to learn how VMware® Workspace™ ONE™is designed to deliver a digital workspace that integrates device management, application delivery, and identity management into a single platform on your terms, via your data center, in the cloud, or through a combination of the two. This workspace can be accessed by your end users across devices and locations and be centrally secured and supported to streamline management and improve the quality of services you deliver across the entire organization.
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VMware

CSPs Need To Adopt Digital Services To Fight Credibility Issue

Published By: Pega     Published Date: Mar 25, 2016
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs. Dow
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Pega

CSPs Need To Adopt Digital Services To Fight Credibility Issue

Published By: Pega     Published Date: May 24, 2016
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs.
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Pega

Customer Engagement and the Millennial Generation

Published By: IBM     Published Date: Apr 27, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster."
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ibm, ibm watson, watson engagement advisor, customer engagement, millennial, millennial generation, customer experience, customer interaction service
    
IBM

Customer Engagement Starts With Single Sign-On (But it doesn't end there)

Published By: Ping Identity     Published Date: Feb 12, 2016
Most organizations today are scrutinizing technology budgets more and more. It helps to see technology investments in terms of total economic impact (TEI). Forrester Research quantified the benefits of implementing Identity and Access Management (IAM), and one of the top reasons supporting IAM was to eliminate the need for repeated user sign-ons, which increases user satisfaction. In measuring the TEI of one large organization’s IAM investment, Forrester uncovered several areas where SSO had a direct impact on improving the customer experience and driving revenue.
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Ping Identity

Customers for Life: Technology Strategies for Attracting and Keeping Customers

Published By: Sitecore     Published Date: Sep 15, 2014
Are too many technologies preventing you from having a single customer view? Find out the latest customer lifetime value trends in the new Forbes Insights report.
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strategies, technology, customer, relationship, loyalty, profitability, sales, insight
    
Sitecore

Customers for Life: Technology Strategies for Attracting and Keeping Customers

Published By: Sitecore     Published Date: Feb 25, 2015
Are too many technologies preventing you from having a single customer view? Find out the latest customer lifetime value trends in the new Forbes Insights report.
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content management, vendors, digital experience, optimization, web page, hosting, business, agenda
    
Sitecore

Cut the Cost with Cloud-First, Scalable Windows Software Distribution

Published By: VMware AirWatch     Published Date: Jul 20, 2017
Many Windows applications are traditional x86/x64 apps, which can be several GBs in size. To package and deploy apps to remote worker and branch office endpoints, organizations mostly rely on costly distribution servers, which are both capital and labor intensive. New Windows Software Distribution capabilities in AirWatch create a more efficient and enterprise scalable deployment experience that reduces bandwidth, infrastructure, and labor costs. • Manage the full lifecycle of Win32 apps - including deploying apps, dependencies and patches • Eliminate the challenges of complex app packaging, unreliable app installs and recurring OS imaging with App Stacks delivery • Distribute apps to remote and branch users with CDN and P2P capabilities and eliminate your distribution server footprint • Deliver apps in a unified app catalog and provide a consistent single sign-on experience for the user
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VMware AirWatch

Cyber Resilience for Email Technical Deep Dive E-Book

Published By: Mimecast     Published Date: Apr 10, 2019
Email. It’s the number-one business application used by organizations. It’s also the number-one method used to execute cyberattacks, enabling malware delivery, phishing, impersonations, and the spread of threats that are already internal to your organization. In fact, 91 percent of all cyberattacks start with an email. And your organization can’t function for long without email. How many hours of email downtime can your organization comfortably live with? If email isn’t accessible due to an adverse incident like malicious intent, human error or technical failure, your organization would likely suffer. The only way to get ahead of cybercriminals and to holistically protect your business is to adopt a new approach to email security. You need a multidimensional approach that brings together threat protection, adaptability, durability and recoverability in a single cloud-based service. You need to enable these four dimensions to truly provide cyber resilience for your email.
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Mimecast

Daring to be first: how auto pioneers are taking the plunge into blockchain

Published By: Group M_IBM Q119     Published Date: Feb 25, 2019
The advantages blockchain can bring to the automotive ecosystem, both in facilitating collaboration among participants and enabling capabilities for new mobility business models, have gotten the attention of automotive executives. In addition to enabling a single source of data, blockchain can facilitate device-to-device transactions, smart contracts, and real-time processing and settlement. For the automotive industry, this translates into improvements and operational efficiencies in areas such as supply chain transparency, financial transactions between ecosystem participants, authenticating access to cars, and customer experience and loyalty.
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Group M_IBM Q119

Daring to be first: how auto pioneers are taking the plunge into blockchain

Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
The advantages blockchain can bring to the automotive ecosystem, both in facilitating collaboration among participants and enabling capabilities for new mobility business models, have gotten the attention of automotive executives. In addition to enabling a single source of data, blockchain can facilitate device-to-device transactions, smart contracts, and real-time processing and settlement. For the automotive industry, this translates into improvements and operational efficiencies in areas such as supply chain transparency, financial transactions between ecosystem participants, authenticating access to cars, and customer experience and loyalty.
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Group M_IBM Q3'19

Data Informed: Enrich Your Data with Location Analytics

Published By: SAS     Published Date: Mar 06, 2018
Better health care at lower costs, for everyone – how do health care providers get there? Understanding the gaps in patient care, patient needs, and the geographic distribution of the patient population are important elements to consider when making decisions about improving the quality of care and reducing its costs. To effectively analyze gaps in patient care, the data needs to be in a single place or system. However, in many organizations, data is spread across a myriad of spreadsheets and database systems. Data not organized for visual exploration and coherent analysis isn’t useful for decision making. Hence the need for visually appealing and scalable analytical tools to help organizations be more efficient, effective and economically successful.
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SAS

Data Integration for Successful Mergers & Acquisitions

Published By: Liaison Technologies     Published Date: Jan 23, 2013
The success of a merger or acquisition hinges on many things – including the ability to merge disparate IT systems into a single operating environment.
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liaison, data integration, m&a outcomes, m&a data integration, merger and acquisition, phases of m&a, business technology
    
Liaison Technologies

Data Quality: A Survival Guide to Marketing

Published By: SAP     Published Date: Jun 23, 2009
In this paper, Frank Dravis, Six Factors Consulting, discusses how even with the finest marketing organizations, the success of marketing ultimately comes down to the data.
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single platform, data integration, data quality, quality management, soa, architecture, soa, sap businessobjects data services
    
SAP

Data Quality: A Survival Guide to Marketing.

Published By: SAP Inc.     Published Date: Jul 28, 2009
In this paper, Frank Dravis, Six Factors Consulting, discusses how even with the finest marketing organizations, the success of marketing ultimately comes down to the data.
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single platform, data integration, data quality, quality management, soa, architecture, soa, sap businessobjects data services
    
SAP Inc.

Data Security for the Way People Work

Published By: Dell APAC     Published Date: May 16, 2019
"A single partner with a broad portfolio of security products can streamline the processes of purchasing, deployment and support. Dell has conceived and executed an innovative security strategy that provides data protection and threat prevention across an extensive line of products. Dell security technologies satisfy the requirements of both IT leaders and end users by protecting data, defending against threats, and enabling productivity and collaboration. In short, Dell’s approach enables organizations of all kinds to gain highly effective data security that is designed for the way people work."
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Dell APAC

Data Security for the Way People Work

Published By: Dell APAC     Published Date: May 25, 2019
A single partner with a broad portfolio of security products can streamline the processes of purchasing, deployment and support. Dell has conceived and executed an innovative security strategy that provides data protection and threat prevention across an extensive line of products. Dell security technologies satisfy the requirements of both IT leaders and end users by protecting data, defending against threats, and enabling productivity and collaboration. In short, Dell’s approach enables organizations of all kinds to gain highly effective data security that is designed for the way people work."
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Dell APAC

Data Security for the Way People Work

Published By: Dell APAC     Published Date: May 25, 2019
"A single partner with a broad portfolio of security products can streamline the processes of purchasing, deployment and support. Dell has conceived and executed an innovative security strategy that provides data protection and threat prevention across an extensive line of products. Dell security technologies satisfy the requirements of both IT leaders and end users by protecting data, defending against threats, and enabling productivity and collaboration. In short, Dell’s approach enables organizations of all kinds to gain highly effective data security that is designed for the way people work."
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Dell APAC

Data Security for the Way People Work

Published By: Dell APAC     Published Date: May 25, 2019
"A single partner with a broad portfolio of security products can streamline the processes of purchasing, deployment and support. Dell has conceived and executed an innovative security strategy that provides data protection and threat prevention across an extensive line of products. Dell security technologies satisfy the requirements of both IT leaders and end users by protecting data, defending against threats, and enabling productivity and collaboration. In short, Dell’s approach enables organizations of all kinds to gain highly effective data security that is designed for the way people work."
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Dell APAC

Data Security for the Way People Work

Published By: Dell APAC     Published Date: May 25, 2019
"A single partner with a broad portfolio of security products can streamline the processes of purchasing, deployment and support. Dell has conceived and executed an innovative security strategy that provides data protection and threat prevention across an extensive line of products. Dell security technologies satisfy the requirements of both IT leaders and end users by protecting data, defending against threats, and enabling productivity and collaboration. In short, Dell’s approach enables organizations of all kinds to gain highly effective data security that is designed for the way people work."
Tags : 
    
Dell APAC

Data Security for the Way People Work

Published By: Dell APAC     Published Date: May 25, 2019
"A single partner with a broad portfolio of security products can streamline the processes of purchasing, deployment and support. Dell has conceived and executed an innovative security strategy that provides data protection and threat prevention across an extensive line of products. Dell security technologies satisfy the requirements of both IT leaders and end users by protecting data, defending against threats, and enabling productivity and collaboration. In short, Dell’s approach enables organizations of all kinds to gain highly effective data security that is designed for the way people work."
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Dell APAC

Data Sheet: Enhance the 360 degree view of your customer

Published By: IBM     Published Date: Oct 01, 2014
Gaining a more complete, trusted view of customers is a strategic goal of most organizations. The challenge is that information about customers is typically managed and stored in many different applications, management systems and data silos. And this challenge is often compounded by a lack of consistency from one application to the next. The combination of IBM InfoSphere Data Explorer and IBM InfoSphere Master Data Management addresses these challenges by creating a single, combined, trusted 360-degree view of all data related to customers, accounts, products and other entities. The combined solution enables organizations to gain a deeper understanding of customer sentiment, increase customer loyalty and satisfaction, and get the right information to the right people to provide customers what they need to solve problems, cross-sell and up-sell.
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data integration, customer loyalty, customer service, big data, data management, best practices, business analytics, customer relationship management
    
IBM

Data Warehouse Appliances and the New World Order of Analytics

Published By: Group M_IBM Q1'18     Published Date: Dec 19, 2017
There can be no doubt that the architecture for analytics has evolved over its 25-30 year history. Many recent innovations have had significant impacts on this architecture since the simple concept of a single repository of data called a data warehouse.
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Group M_IBM Q1'18
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