social interactions

Results 1 - 25 of 25Sort Results By: Published Date | Title | Company Name

Akamai Solutions for Gaming

Published By: Akamai Technologies     Published Date: May 08, 2017
While the shift from disk to digital offers tremendous potential opportunities, it also presents a host of new challenges for gaming companies. As the online channel grows increasingly complex and the pace of innovation accelerates, many companies struggle to keep up. Not only are there websites and storefronts to manage, but also real-time gaming servers, large software downloads, and live-streamed competitions and events. Games are transforming from fixed, boxed products to dynamic, ongoing services – with frequently updated content, in-game micro-transactions, virtual goods and social interactions. Mobile adds another dimension to the trend, as consumers increasingly look to play on smart phones and tablets – or on multiple screens across devices. To successfully navigate this complex and changing landscape, gaming companies need an agile, high- performance infrastructure that allows them to turn the Internet into a reliable and effective online distribution channel. This requires f
Tags : 
akamai, akamai gaming, infrastructure, distribution channel, technological advancements
    
Akamai Technologies

Marketing Attribution: Giving Credit Where Credit is Due

Published By: SAS     Published Date: Jan 17, 2018
Consider the many ways that a customer encounters your brand – organic results on a search engine, display media campaigns, social media links, re-targeting on external sites, etc. One thing is certain – consumer journeys are far from linear. They can occur across multiple platforms, devices and browsers. The problem is that organizations are often constrained to channel-limiting decisions regarding their media investment allocations. Marketing attribution helps you analyze the impact and business value of company-generated marketing interactions to help make the best marketing investment decisions. The challenge is to interpret the massive volumes of customer data that continues to expand day by day.
Tags : 
    
SAS

How Media Companies Can Get More From Social Media

Published By: Socialbakers     Published Date: Feb 11, 2015
In this exclusive Socialbakers report, we look at how media companies can use competitive analytics and better content optimization strategies to drive interactions and site visits - crucial metrics for anyone involved in audience growth and development in the industry.
Tags : 
social media for media companies, reach and engagement, media performance, customer relationship management, content delivery, content management
    
Socialbakers

Data-Driven Marketing: How to use data correctly and drive growth

Published By: Progress     Published Date: Mar 06, 2017
Formerly, buyers were limited in the ways they could gather product information. But because of the web and social media, buyer behaviors have changed. Because buyer interactions can number in the thousands or millions, businesses must use automated tools to personalize the buyer’s online experience and drive them toward a purchase decision.
Tags : 
data driven marketing, buyer behavior, buyer interactions, web content management, content management systems
    
Progress

Data-Driven Marketing: How to use data correctly and drive growth

Published By: Progress     Published Date: Oct 09, 2017
Formerly, buyers were limited in the ways they could gather product information. But because of the web and social media, buyer behaviors have changed. Because buyer interactions can number in the thousands or millions, businesses must use automated tools to personalize the buyer’s online experience and drive them toward a purchase decision.
Tags : 
    
Progress

Five Steps to Improving the Customer Service Experience

Published By: LogMeIn     Published Date: May 15, 2012
The way in which consumers communicate is evolving; they are rapidly adopting communities, web self-service and social media for both personal and business interactions. Customer support organizations must adapt their strategies in order to provide effective online tools to engage with the customer on the customer's terms.
Tags : 
logmein, marketing, customer service, customer satisfation, customer feedback
    
LogMeIn

How Social Interactions Enhance Customer Engagement Processes

Published By: SAP     Published Date: Nov 28, 2012
Across all businesses, they would like nothing better than to know what their customers like. How old are they? What do they like? Structured customer intelligence was the primary currency and see how social interaction enhances engagement.
Tags : 
social interactions, sap, customer engagement process, customer, experience, customer relationship, multi-channel environment, business technology
    
SAP

eBook: 7 Steps for Delivering Next-Generation Digital Customer Service

Published By: Genesys     Published Date: Feb 27, 2018
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: • Design a successful digital customer engagement strategy • Provide agents with a 360-degree view of the customer across all digital channels and voice • Deliver omnichannel experiences that are personalized, context-based, and low-effort
Tags : 
digital customer service, contact center, digital channel, ebook
    
Genesys

Five Steps For Improving the Customer Service Experience

Published By: LogMeIn     Published Date: Jul 17, 2012
The way in which consumers communicate is evolving; they are rapidly adopting communities, web self-service and social media for both personal and business interactions. Customer support organizations must adapt their strategies in order to provide effective online tools to engage with the customer on the customer's terms.
Tags : 
logmein, white paper, technology, customer satisfaction, customer service, customer experience, business technology
    
LogMeIn

Artificial Intelligence for Executives: Integrating AI into your analytical strategy

Published By: SAS     Published Date: May 24, 2018
Information on artificial intelligence (AI) is flooding the market, media and social channels. Without doubt, it’s certainly a topic worth the attention. But, it can be difficult to sift through market hype and grandiose promises to understand exactly how AI can be applied in practical and reliable solutions. Like most technological advances, incorporating new technology into business processes requires significant leadership and effective direction that all stakeholders can easily understand. Great leaders become great by balancing strategy with tactics, future vision with current reality and strengths with weaknesses – all with the goal of accomplishing a clearly defined objective. Great leaders also understand that people are the most valuable resources within their organization. To drive and inspire their success, you must optimize strengths while recognizing inherent weaknesses. Many of our daily human experiences and interactions involve machines or devices of some sort. Technolo
Tags : 
    
SAS

Get Social With Customer Service Interactions

Published By: Oracle     Published Date: Apr 22, 2015
This infographic reveals the benefits of getting social with customer service.
Tags : 
social, customer service interactions, technology, meeting customer demands, customer satisfaction, getting social, social interactions, boost brand loyalty
    
Oracle

Perfekter Kundenservice über soziale Medien

Published By: Oracle     Published Date: Apr 22, 2015
This infographic reveals the benefits of getting social with customer service.
Tags : 
social, customer service interactions, technology, meeting customer demands, customer satisfaction, getting social, social interactions, boost brand loyalty
    
Oracle

Empowering the Digital User: A New Paradigm for Directly Connecting People Within the Enterprise

Published By: Equinix     Published Date: Oct 20, 2015
Enterprises must prepare for the emerging digital user. Future interactions among people, whether enterprise employees, partners or customers, will be primarily digital and heavily influenced by mobile devices, social media, analytics and the cloud. User interactions with systems of record, such as databases and files, will largely give way to interactions with systems of engagement, such as social media.
Tags : 
enterprise, digital user, user interaction, systems of engagement, analytics and the cloud, mobile devices, social media, enterprise applications
    
Equinix

Social Connectedness

Published By: Fitbit     Published Date: Nov 12, 2018
The secret to employee health and happiness. It's a fact: positive social interactions at work have been shown to boost employee health. Social connections are just as important in the workplace as they are in other aspects of life. Being surrounded by compassionate, friendly coworkers can boost productivity and commitment to the workplace. Check out our white paper on social connectedness to explore: ? The science of being social. ? How social behaviors impact our health. ? Key takeaways on driving social engagement as part of your wellness program.
Tags : 
    
Fitbit

IBM Social Analytics: The Science Behind Social Media Marketing

Published By: IBM     Published Date: Aug 08, 2012
Read this white paper to learn how marketers are using IBM technology to learn about their customers' attitudes, preferences and buying habits from what they say on publicly available social media and through the full range of interactions that can be recorded, measured and analyzed. Discover how marketers are combining that knowledge with other sources of customer information to guide marketing decisions and shape marketing campaigns, cultivating relationships with online advocates to help steer product development, and, ultimately, boosting sales and revenue.
Tags : 
paid media, owned media, earned media, social media, ibm, social analytics, pay per click, ppc
    
IBM

IBM Social Analytics: The Science Behind Social Media Marketing

Published By: IBM     Published Date: Jan 18, 2013
Read this white paper to learn how marketers are using IBM technology to learn about their customers’ attitudes, preferences and buying habits from what they say on social media and through a range of interactions that can be measured and analyzed.
Tags : 
analytics, social media, best practices, crm, marketing
    
IBM

3 Ways to Transform Your Site into a Lead Machine

Published By: White Horse     Published Date: Aug 19, 2010
As an industry, our ability to seize the potential for social media for lead generation is stifled by one thing: an outdated mindset. We still think advertising is advertising and social media is something else. In fact, advertising and social media are the same thing: they're content. The moment we realize that all marketing is content, we can break through the campaign mindset and find new ways to fuel powerful brand interactions-the kind that fuel transactions. In this white paper, you'll learn about several ways to transform your Web site into a lead generation machine with distributed content marketing.
Tags : 
white horse, b2b, redesign, content marketing, decentralize, engagement, template, leads
    
White Horse

Some Assembly Required: Building the New CMO - Research Brief 2: Building the Social Command Center

Published By: Oracle Social Cloud     Published Date: Jan 14, 2015
The way companies listen and react to customers through social channels is crucial for businesses today. Social data is raw, real, uniquely insightful and the most authentic representative that marketers have seen in many years. Companies have the opportunity to take rich data and truly learn, understand and engage customers better than they ever have before. Hear how companies like General Motors are using Social Command Centers to improve their customer experience interactions and drive product innovations.
Tags : 
command center, social listening, influencers, digital, social marketing, social intelligence, cmo, oracle
    
Oracle Social Cloud

How to Socially Enable Your Contact Center

Published By: Oracle     Published Date: Nov 13, 2013
Social-enabled contact centers leverage social interactions to build stronger relationships with customers, deliver consistent and relevant brand experiences across touch points, and better engage customers with employees and partners. There are 3 capabilities your company will need to be successful.
Tags : 
zenithoptimedia, oracle, rightnow cloud service, contact center, valued customers, social-enabled customer service, customer conversations, social media
    
Oracle

How to Socially Enable Your Contact Center

Published By: Oracle     Published Date: Nov 01, 2013
Social-enabled contact centers leverage social interactions to build stronger relationships with customers, deliver consistent and relevant brand experiences across touch points, and better engage customers with employees and partners. There are 3 capabilities your company will need to be successful.
Tags : 
zenithoptimedia, oracle, rightnow cloud service, contact center, valued customers, social-enabled customer service, customer conversations, social media
    
Oracle

Get Smart: Get Social with Customer Service Interactions

Published By: Oracle     Published Date: Nov 06, 2013
Social channels are now at the forefront of customer service
Tags : 
social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care
    
Oracle

Research Document published by Ovum:Connecting Social Interactions Throughout the Customer Lifecycle

Published By: Oracle     Published Date: Nov 06, 2013
Aligning social data across the enterprise to improve customer satisfaction.
Tags : 
social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care
    
Oracle

How Social Listening Can Help You Understand Your Customers Better

Published By: Spredfast, Inc.     Published Date: Feb 03, 2014
Learn how social listening can help you understand your customers and see how they are interacting and socializing with your brand.
Tags : 
social listening, customers, brand, social interactions, social media, facebook, twitter, linkedin
    
Spredfast, Inc.

Data-Driven Marketing: How to Use Data Correctly and Drive Growth

Published By: Progress     Published Date: Mar 06, 2017
Formerly, buyers were limited in the ways they could gather product information. But because of the web and social media, buyer behaviors have changed. Because buyer interactions can number in the thousands or millions, businesses must use automated tools to personalize the buyer’s online experience and drive them toward a purchase decision.
Tags : 
    
Progress
Search      

Add Research

Get your company's research in the hands of targeted business professionals.