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E-commerce 101: A Guide to Successful Selling on the Web

Published By: GeoTrust     Published Date: Aug 09, 2013
What is it about e-commerce that causes online businesses to fail?Take a look at this E-commerce 101 Guide to help with avoid pitfalls and be successful when selling on the web.
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nethawk, geotrust, ecommerce, web security, ssl, online selling, technology, solution
    
GeoTrust

Using Social to Improve Customer Experience

Published By: Oracle     Published Date: Aug 08, 2013
The era of social networking clearly has arrived, creating significant implications for enterprises. Today, there are compelling rewards for embracing social networks—and potentially severe penalties for putting it off any longer. This white paper outlines four key ground rules for engaging with social networks in order to maximize their potential for improving customer service.
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social, customer experience, oralce, social networking, customer service, knowledge management, data management, business technology
    
Oracle

Oracle Tap CRM

Published By: Oracle     Published Date: Aug 08, 2013
Oracle Fusion Tap, a native iPad application, allows access to CRM data anytime and anywhere. Learn how Fusion Tap enables collaboration with colleagues and customers, usage of mapping and social networking applications, and more, all from your iPad.
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oracle tap, oracle, crm, oracle fusion, ipad, crm, software development, knowledge management
    
Oracle

Bluewolf - New World of Customer Expectations

Published By: Five9     Published Date: Jul 25, 2013
Customers today are expanding their use of social networks as a means of communication, and self-service is emerging as a primary mode for resolving issues.
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cloud computing, communication, bluewolf, self-service, technology, cloud, networking, data management
    
Five9

Ten Concepts that are Sure to Impact IT Professionals in 2013

Published By: Kaseya     Published Date: Jul 24, 2013
BYOD, cloud computing, MAC adoption and social networking security will dominate IT organizations this year.
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kaseya, byod, cloud computing, mac adoption, social networking, data, it solutions, it concepts
    
Kaseya

iCIMS Social Recruiting Platform; Recruit Using Facebook, LinkedIn, Twitter and Many More

Published By: iCIMS     Published Date: Jul 12, 2013
iCIMS Social Distribution enables organizations to source, recruit, and hire the best talent through social networks with enhanced employee referral campaigns and automated job publishing.
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icims, recruiting, recruitment advertising, social recruiting, social media recruiting, social recruiting software
    
iCIMS

Proactive Planning for Big Data

Published By: CDW     Published Date: Jul 11, 2013
In government, Big Data presents both a challenge and an opportunity that will grow over time.
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cdw, big data, electronic records, cloud, cloud services, social networks, smart sensors, business intelligence
    
CDW

Social Marketing in an Online Community: An Expert Guide from Leading Brands

Published By: Telligent June 2013     Published Date: Jun 13, 2013
Social Marketing encompasses a slew of activity that takes place in social networks and online communities. The mashup of all this activity is a way for your brand to build better customer relationships, increase awareness of your brand and ultimately drive sales.
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social engagement, social marketing, community marketing, social media marketing, online customer experience, social media strategy
    
Telligent June 2013

Online Community Design Lessons from Leading Brands

Published By: Telligent June 2013     Published Date: Jun 13, 2013
Online communities help customers connect with their peers and your brand in a more meaningful and measurable way than is possible with social networks like Facebook, Twitter and Pinterest.
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social engagement, social marketing, community marketing, social media marketing, online customer experience, social media strategy
    
Telligent June 2013

How to help your field employees provide the best customer service-in three easy steps

Published By: ClickExpress     Published Date: May 01, 2013
The cost of ineffective customer service visits isn't just in money: the greater cost is in customer satisfaction. When a mobile workforce employee doesn't arrive on time, is missing equipment, or doesn't resolve the issue on the first visit, it leads to customer dissatisfaction, lost business, and today, public complaints in the media and social networks. Every single service organization understands the crucial value of great customer service. Every single visit to a customer is critical. In this paper, we reveal the 3 steps to a great visit every time.
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employees, customer, mobile, workforce, organization, service
    
ClickExpress

White Paper: Putting Social to Work for Your Business

Published By: uberVU via HootSuite     Published Date: Apr 23, 2013
If you want to influence the online conversation about your company, you need dedicated brand advocates who can participate in social media on your behalf. Advocates are invested in your success, aligned with your objectives and willing to defend your company. But where can you find them? Don’t look far. Your best potential social advocates are actually your own employees.
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social media management, social media strategy, social media strategies, social strategy, social business, social enterprise, enterprise social networks
    
uberVU via HootSuite

White Paper: Social Selling in B2B Sales

Published By: uberVU via HootSuite     Published Date: Apr 23, 2013
Today’s B2B buyers are socially sophisticated and informed. Do you have the tactics, tools and training to leverage social media for sales success? Find out how to use social media to relate to customers, identify opportunities for engagement, establish credibility, and stay visible and valuable at every stage of the purchase process.
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social media management, social media strategy, social media strategies, social strategy, social business, social enterprise, enterprise social networks
    
uberVU via HootSuite

How to Send Zillions of Emails a Day (and Keep Customers Happy and Engaged)

Published By: Message Systems     Published Date: Mar 07, 2013
A hundred a day? A thousand a day? More? Believe it or not, many organizations send several million emails a day, and enterprises, large online retailers, social networks and gaming sites often send as much as a billion a month.
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high volume email, email marketing, sending reputation, email authentication, email infrastructure, email software
    
Message Systems

Social Recruiting Guide: How to Effectively Use Social Networks and Avoid Legal Risk

Published By: Oracle     Published Date: Jan 28, 2013
Your company may see the potential for social recruiting or may be using tools today, but a social recruiting strategy needs to be part of overall company goals and objectives to deliver true return on investment (ROI).
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social recruiting, social network, recruiting, human resources, legal risks
    
Oracle

Insights from IBM – What is Social Business with Alistair Rennie

Published By: IBM     Published Date: Jan 09, 2013
Hear Alistair Rennie, General Manager of IBM Collaboration Solutions, talk about the application of social networking tools and culture to business roles, processes, and outcomes, and the positive correlation between improved operating margins.
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social business, ibm, insights, alistair rennie, collaboration, solutions, it management, business technology
    
IBM

8 Key Metrics for Business Social Network Success

Published By: Clearvale by BroadVision     Published Date: Dec 26, 2012
In the traditional business environment, business processes evolve over time. As companies grow, most do not have the time or ability to implement infrastructure that continually enables effective collaboration, innovation or knowledge transfer.
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social media, social network, 8 key metrics, broadvision, enterprise
    
Clearvale by BroadVision

7 Steps to Achieving a Successful Enterprise Social Network

Published By: Clearvale by BroadVision     Published Date: Dec 26, 2012
After the swift and ubiquitous adoption of social networking sites like Facebook and Twitter among consumers,many businesses have been moving to recreate some of that success within their enterprise. Enterprise Social Networks are the result.
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social network, broadvision, enterprise social network, facebook, twitter
    
Clearvale by BroadVision

Threats of Social Media

Published By: Dell SonicWALL     Published Date: Nov 28, 2012
According to Time, as much as 40% of social network users are exposed to some form of malware.
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firewall, security, social media, threats, web2.0, consumerization, byod, anti spam
    
Dell SonicWALL

Opportunities & Challenges of Social Media in the Workplace

Published By: TriNet     Published Date: Nov 26, 2012
Download this white paper for insights on specific techniques startups and growing businesses can use to leverage the benefits and avoid the pitfalls of social media.
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social media, employee engagement, social media policy, social networking, business technology
    
TriNet

Closing The Loop On Social Leads

Published By: uberVU via HootSuite     Published Date: Nov 08, 2012
Social media has grown out of it's infancy and is no longer an optional task for brands. Emerging with audiences on established social networks is now a key part of business interaction. Learn to tap into social leads with hootsuite.
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hootsuite, social media, interaction, social media leads, tips and tactics
    
uberVU via HootSuite

Security Configuration Management: Getting Back to Basics

Published By: Tripwire     Published Date: Nov 07, 2012
Cloud computing, virtualization and social networking have several things in common - they create new threat vectors that can leave companies vulnerable to new types of attacks. Read on to learn how to prevent new attacks by getting back to basics.
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security, configuration, basics, security flaw, it assets, it infrastructure, security infrastructure, tripwire
    
Tripwire

Men Are Cheap - Efficient Gender Targeting with Facebook Ads

Published By: Kenshoo     Published Date: Oct 30, 2012
Per eMarketer, almost four billion dollars in advertising budgets were spent on Facebook ads during the past year, and that number is expected to grow to more than six billion in 2014. Read on to learn about efficient gender targeting with Facebook.
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kenshoo, facebook, targeting, facebook ads, gender targeting, social networks, user engagement
    
Kenshoo

Tip Sheet: How to Get Social Media Influencers Talking

Published By: Sysomos     Published Date: Oct 24, 2012
Getting the right people excited about your brand is a powerful way to increase brand awareness and make sales. But how do attract influencers and get them talking about you? Here are 6 tips from Sysomos.
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social media monitoring tools, business intelligence, analysis, analytics, dashboard, tracking, trends, assessment
    
Sysomos

Tip Sheet: 8 Ways to Build Your Brand with Social Media

Published By: Sysomos     Published Date: Oct 24, 2012
Leading brands use social media to attract and nurture brand evangelists, to generate leads and make sales, and much more. Here are 8 tips that Sysomos recommends for building your brand with social media.
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social media monitoring tools, business intelligence, analysis, analytics, dashboard, tracking, trends, assessment
    
Sysomos

Industry Insider: Best Social Media Among Fast Food Chains

Published By: Sysomos     Published Date: Oct 24, 2012
The fast food business is worth more than $200 billion. This report digs into social media conversations to discover who's winning the burger wars. Includes social media ratings for Burger King, McDonald's, KFC, and Taco Bell.
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sysomos, heartbeat, map, social media monitoring tools, business intelligence, analysis, analytics, dashboard
    
Sysomos
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