social technologies

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The Future of IT: A Customer First Approach

Published By: BMC Software     Published Date: Aug 18, 2014
IT is embracing this new world of consumerized technology with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity.
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customer, cloud technology, internal, productivity, networking, it management, customer relationship management, customer satisfaction, customer service
    
BMC Software

Delivering on Promise of Digital Transformation

Published By: BMC Software     Published Date: Oct 23, 2014
Rapid shifts in the ways that technology and information are consumed and delivered— through cloud computing, big data, social networking, and smart devices—are transforming how companies compete. IT is at the center of the fray, working with business leaders to develop and execute a digital transformation strategy that capitalizes on these major new technologies. In order to lead this transformation, IT executives must focus on three areas: collaborating with business leaders to build a strategic vision, modernizing technology infrastructure, and rebuilding IT organizations to execute against new digital business goals.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, networking, it management, data center
    
BMC Software

Service and Support as a Strategic Imperative

Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
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logmein, infoworld, customer service, customer support, support, support strategy, social media, mobile support, email support, remote pc access software, remote desktop connection, remote computer support, customer support channels, customer relationship management, customer satisfaction, customer experience management, business technology
    
LogMeIn Rescue

Building the Business Case for Next-Generation HR Systems

Published By: Kronos     Published Date: Jul 26, 2017
With the pace of human resources technology solution development progressing quickly, HR leaders need to gain a solid understanding of the HR system options available. This tool is designed to help HR leaders build a business case for investing in next-generation HR systems to meet the growing HR demands of your organization. Demands include interfacing or integrating data, incorporating social and mobile technologies, and providing an employee experience that grows from the experience given to candidates.
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interfacing data, integrating data, mobile technologies, social technologies, employee experience
    
Kronos

Forrester's six steps to achieving "social maturity"

Published By: Adobe     Published Date: Jun 29, 2012
Customers and employees are becoming increasingly empowered by social technologies. This change is dramatically changing the way they communicate and collaborate. Find out how to succeed in this new social world by making fundamental changes to resources, skills, tools, processes, and culture.
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marketing, forrester, social media, digital marketing, emerging marketing, social maturity
    
Adobe

Triumph Over Disengagement: Improve Employee Engagement with Recognition

Published By: Achievers     Published Date: Jan 02, 2014
Disengaged employees undermine your company’s morale, erode the bottom line, and endanger the long-term success of your business but your company can triumph over disengagement. Download the latest study from Gartner to learn the benefits of a new generation of social-enabled technologies designed to improve employee engagement, alignment, and recognition.
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engagement, employee engagement, social employee recognition, human capital management, hcm, employee success, employee reward systems, social reward and recognition programs
    
Achievers

8 Key Plays for Sales Success

Published By: Salesforce.com     Published Date: May 14, 2013
Transforming Your Business with Salesforce. Pull ahead of your competition by learning best practices for incorporating social and mobile technologies.
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salesforce, salesforce app, sales application, crm, customer relationship management, saas crm
    
Salesforce.com

7 Steps to the Social Sales Revolution

Published By: Salesforce.com     Published Date: May 14, 2013
This eBook examines how some of today’s most successful reps approach social sales.
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social sales, salesforce, social intelligence, social technologies, social enterprise
    
Salesforce.com

The Future of IT: A Customer First Approach

Published By: BMC Software     Published Date: Jan 31, 2014
IT is embracing to this new world of consumerized technology, with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity. Please download the white paper for more information.
Tags : 
bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, it management, knowledge management, enterprise applications, mobile computing, mobile data systems, mobile workers, cloud computing, content management, business technology
    
BMC Software

The Connected Financial Institution: Achieving Digital Transformation Nirvana in Financial Services

Published By: MuleSoft     Published Date: Oct 13, 2015
Nearly every industry today is facing an array of digital opportunities thanks to the prevalence of innovative technology. But with opportunities come challenges – especially in financial services. In an industry where digital innovations are used widely and have come to be expected by consumers, there is a greater push to deliver a highly personalized and convenient experience that stretches across mobile, social, and alternative delivery channels. Learn more about how financial institutions can harness digital technologies to take advantage of these opportunities.
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financial services, digital opportunities, innovation, personalized experience, enterprise applications
    
MuleSoft

Find out how IBM is making Web 2.0 real and beneficial for business.

Published By: IBM     Published Date: Jul 10, 2009
Online social networking is expanding exponentially and making a huge impact on the enterprise. IBM offers cutting-edge technologies and tools to help you develop and deliver Web 2.0 applications that are simple to build, quick to remix and easy to extend.
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ibm, web 2.0, ibm jazz, web application, mashup, rational appscan, security application, collaboration, knowledge management, collaborative commerce
    
IBM

Bringing Web 2.0 to the Enterprise: Leveraging Social Computing Technologies for ERP Applications

Published By: Epicor     Published Date: Feb 22, 2010
This white paper details how Web 2.0 technologies support business strategies by improving efficiency, productivity, and collaboration.
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epicor, web 2.0, enterprise applications, productivity, business application, it management, integration, soa, application integration, enterprise software, service oriented architecture
    
Epicor

Can Your Security Keep Up With 70,000 New Malware Strains a Day?

Published By: CenturyLink     Published Date: Mar 09, 2012
IT Security challenges are more complex than ever, as mobile devices, social technologies and cloud computing take hold. Find out how these top 2012 security trends will affect your organization-and make sure your data protection measures are ready.
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centurylink, qwest, high speed internet, phone, mobile, tv services, offers, bundles, networking, security, wide area networks, wide area networking, enterprise, protocals, mpl
    
CenturyLink

8 Key Plays For Sales Success

Published By: Salesforce     Published Date: Mar 19, 2013
Pull ahead of your competition by learning best practices for incorporating social and mobile technologies. This white paper will explore how you can close more deals and save hours each week by taking advantage of these new technologies.
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crm, social, sales, social media, mobile, emerging technologies, operations, process management, roi, best practices
    
Salesforce

Mobile Content, Collaboration & IDC's 3rd IT Platform

Published By: Box     Published Date: Feb 13, 2015
IDC's 3rd IT Platform — defined by the nascent and confluent mobile, cloud, social business and big data technologies — will drive 98 % of future IT industry growth over the next seven years. In 2013, industry transition to the 3rd Platform will move from the exploration stage to full-blown high stakes competition, resetting the leadership ranks in the IT sector forever.
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idc, it platform, mobile, mobile content, 3rd platform technologies, it management
    
Box

Social media strategy: Word-of-mouth marketing for the digital age

Published By: Ektron     Published Date: Aug 26, 2009
Social media allows people to be more connected than ever before and the mediums available for marketing are changing rapidly as new technologies come available. Online users are communicating in real time and every brand in the world is being caught up in the conversation whether they are participating or not.
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social media, ektron, intranets, powerpoint, word of mouth, marketing, .net, cms, facebook, twitter, business activity monitoring, content delivery, content management system, project management
    
Ektron

The Social Imperative in Workforce Skills Development

Published By: IBM     Published Date: Sep 30, 2013
Using social technologies, organizations can develop a workforce development program where employees can develop skills on the job by collaborating with experts and sharing tacit knowledge. This white paper shows how organizations that develop a social learning program can improve employee engagement, reduce attrition and decrease the amount of time employees waste searching for expertise and information.
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workforce, workforce management, social business, social learning environment, social learning, social technologies, skills development, employee retention, human resource technology, business technology
    
IBM

An Analysis of Aggressive Online Behavior Targeted Against Corporations, their Products and Brands

Published By: Cymfony     Published Date: Jul 11, 2007
The Internet has become a hospitable environment for people looking to advance aggressive forms of criticism against corporations. The same social media technologies that strengthen your company’s relationship with consumers also make is easy for a single critic to mount an aggressive campaign against you. This whitepaper will present new research that reveals what drives this type of aggressive behavior.
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collaboration, customer behavior, customer service, online behavior, criticism, crm, customer relationship, customer satisfaction, branding, wal-mart, mcdonalds, evil empire, cymfony, best practices, customer interaction service, customer relationship management, corporate portals
    
Cymfony

Bringing Web 2.0 to the Enterprise: Leveraging Social Computing Technologies for ERP Applications

Published By: QuinStreet     Published Date: Feb 05, 2009
This white paper details how Web 2.0 technologies support business strategies by improving efficiency and productivity as well as harnessing knowledge through collaboration. They also reduce IT costs by simplifying integration and improving IT administration and maintenance.
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quinstreet, web 2.0, social computing technologies, erp applications, enterprise applications, technology applications, data management, application integration, application performance management, enterprise resource planning, web services
    
QuinStreet

Social Meets Retail Banking: How Customer Conversations Drive Acquisition, Retention, and Innovation

Published By: Bazaarvoice     Published Date: Nov 05, 2014
In this new whitepaper, we’ll show you how banks that embrace this social opportunity are deepening relationships with customers and driving business. We’ll share tips and success stories of retail banks.
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bazaarvoice, social media, retail banking, customer conversations, drive acquisition, retention, innovation, retail banks, financial landscape, social technologies, customer relationships, customer interaction service, customer relationship management, customer satisfaction, customer service
    
Bazaarvoice

Zero to Insight with the Snowflake Elastic Data Warehouse

Published By: SnowFlake     Published Date: Jul 08, 2016
Today’s data, and how that data is used, have changed dramatically in the past few years. Data now comes from everywhere—not just enterprise applications, but also websites, log files, social media, sensors, web services, and more. Organizations want to make that data available to all of their analysts as quickly as possible, not limit access to only a few highly-skilled data scientists. However, these efforts are quickly frustrated by the limitations of current data warehouse technologies. These systems simply were not built to handle the diversity of today’s data and analytics. They are based on decades-old architectures designed for a different world, a world where data was limited, users of data were few, and all processing was done in on-premises data centers.
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snowflake, data, technology, enterprise, application, best practices, social media, storage, business intelligence, business technology, cloud computing
    
SnowFlake

Expertise and Knowledge Sharing: Your Company's Top Differentiators

Published By: IBM     Published Date: Jan 06, 2015
The basis of innovation and competing aggressively depends deeply on a company's individual ability to unlock and access its wells of expertise and knowledge, and applying it quickly to today's business challenges in front of and with their customers. Watch this webcast to learn how companies are turning to social capabilities with renewed interest to improve their market positioning and attract and retain the best talent available.
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social capabilities, social technologies, market positioning, customer satisfaction
    
IBM

Social Media Analytics: Making consumer insights actionable

Published By: IBM     Published Date: Apr 29, 2014
Social media is reshaping the relationships that customers have with products, services and brands. Read this white paper to learn how the right combination of technologies can help you understand emerging consumer trends and increase the ROI of your marketing campaigns.
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ibm, retail, social media, social media analytics, consumer insights, customer relationships, roi, business technology, consumer trends, marketing, business analytics
    
IBM

Social Media Analytics: Making Consumer Insights Actionable

Published By: IBM     Published Date: Sep 11, 2013
Learn how social media is reshaping the relationships that customers are having with products, services, and brands and how using the right combination of technologies will help you understand emerging consumer trends and increase the ROI of your marketing campaigns
Tags : 
social media analytics, consumer insights, marketing, roi, consumer trends, technologies
    
IBM
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