staff utilization

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Picking Apart the People Puzzle – Attract, Retain and Deploy the Right Talent

Published By: Unit4     Published Date: Feb 18, 2019
Looking to increase billable utilization for your project teams? While creating high levels of employee satisfaction? And avoiding talent burnout? The top five percent of professional services organizations (PSOs) are experiencing low levels of talent attrition, high levels of employee satisfaction, impressive billable staff utilization rates, and increased revenue from every employee, consultant, and project. Download this eGuide to discover how.
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professional services organizations, erp, enterprise resource planning, employee satisfaction
    
Unit4

Reducing Cost, Risk, and Errors with IT Process Automation

Published By: CA WA     Published Date: Aug 15, 2008
Despite increasingly complex data center environments, IT is expected to provide business owners with faster service, higher reliability, and greater agility than ever before – all within a tight budget. It is impossible to meet these goals with manual IT processes. However, EMA research shows that IT Process Automation (ITPA) helps achieve these goals, delivering annual savings of $500,000 on staff costs alone, and 64 hours of additional uptime per year – plus improved resource utilization, security and compliance, problem response times, and agility.
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workload automation, ca wa, computer associates, automation, bpm, bpa, it management, business process automation, business process management, it spending, productivity
    
CA WA

Nucleus Research ROI Case Study: Trupanion and Aspect Hosted Contact Center

Published By: Aspect Software     Published Date: Nov 06, 2014
Learn how Trupanion reduced ongoing IT costs while increasing staff utilization, sales and customer satisfaction. This case study and research conducted by Nucleus Research outlines how Trupanion, using Aspect’s hosted contact center, achieved a payback in five months and an average annual benefit that exceeds $1.3M.
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aspect, trupanion, roi, return on investment, it costs, strategy, visibility, customer satisfaction, staff utilization, aspect unified ip, aspect workforce optimization, it management
    
Aspect Software
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