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The race for customers comes down to one thing: who knows them best

Published By: Experian     Published Date: Sep 26, 2019
"We are in an age of unprecedented opportunity, where ubiquitous data and new technologies are shaping the world and dramatically changing the way consumers interact with businesses like yours. The rise of fintech companies is driving competition, e-commerce has raised the bar for digital experiences, fraud is at an all-time high, and there is pressure to grow your business. You need to meet these challenges head on and do it in a way that can scale with the increasing volume — and value — of customers. All while meeting and exceeding customer expectations. We believe rapid, sustainable growth can be fuelled by acquiring the right customers and delivering customer experiences that align with their expectations. To succeed you need a comprehensive, unified view into your customers and their needs. As a business leader, how do you achieve these objectives? What can you do to attract and acquire new customers? What tools do you need to quickly act on insights and to make consistent, relev
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Experian

Women in Alternatives: The Call to Act

Published By: KPMG     Published Date: Oct 15, 2019
When we first launched the Women In Alternative Investments Report (WAI Report) in 2001, we were among the few voices talking about women’s advancement in alternative investments. It was a delicate conversation and one that few people were comfortable having. But now, eight years later, the conversation has shifted. The issues have moved mainstream, the dialogue has broadened, and the voices are many, but change is afoot. Investors are pressuring Alternative Investment Firms to increase gender diversity at the funds and portfolios they invest in. Read the KPMG report to understand why achieving gender diversity is a business imperative.
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KPMG

Insight: Customer Centricity and the COO

Published By: KPMG     Published Date: Jun 10, 2019
Today’s customers want 24/7 access, mobile availability, quality, low prices, fast shipping, easy returns and instantaneous service. These expectations demand that every business function be customer-centric, including operations. Read this report to find out: • how to create customer-centric operations to deliver the customer experience • the eight essential components of a connected, customer-centric enterprise • why alignment between the COO and CIO is essential • five key steps to start transforming operations to drive growth and create value.
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KPMG

Hamleys: Empowering Store Associates at the Point of Service

Published By: Oracle     Published Date: Sep 05, 2019
London-based international toy retailer Hamleys transitioned their stores to Oracle Retail Xstore Point-of-Service (POS) to empower their business users. In this guidebook, learn how the project team drove an accelerated program to go live at more than 15 stores, within eight months.
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Oracle

Customer Insights Guide

Published By: Oracle     Published Date: Sep 26, 2019
If people always knew what they wanted and asked for it, your job would be easy—and boring, which really isn’t your style. But people—and customers—are complicated, and that’s a good thing. It means that every quirk, habit, bias, behavior, curiosity, experience, and demographic detail is a chance to optimize and catapult your customer experience to new heights. But first, you have to go beyond all the details you know about your customers to discover what they mean for your business. These “customer insights” make all the difference. And this guide is a crash-course in how to catch them, decode them, and put them to work.
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Oracle

Irresistible Customer Experiences with Oracle Infinity

Published By: Oracle     Published Date: Sep 26, 2019
The digital world produces data at an unprecedented scale and velocity. According to Gartner, by 2020 there will be more than 26 billion connected devices, producing exponentially more data. How can businesses understand and leverage this data so they can successfully adapt to changing customer expectations and business dynamics?
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Oracle

Five Keys to Successful Automated Marketing

Published By: Oracle     Published Date: Sep 30, 2019
In the past, B2B transactions occurred in face-to-face meetings as a sales professional worked a product demo, business luncheon, or boardroom presentation to influence a customer – and close the deal. Today, however, B2B stakeholders perform much of their product and service research online. In fact, 93 percent of B2B buying starts with online searching, according to a Pinpoint Market Research study. This research occurs long before a customer engages with sales. As your prospects research and evaluate your offerings, they leave behind valuable clues to their intent. Understanding these clues – cracking the code – can help you tailor your messages to them, thereby providing them a more tailored, relevant experience. As a result, business-savvy marketing and sales departments have embraced marketing automation platforms, so their respective teams can work together on one common platform, reach B2B customers online, and drive revenue. Marketing automation platforms automate repetitive
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Oracle

Meeting today’s globalization challenges as manufacturers

Published By: Sage     Published Date: Oct 17, 2019
Manufacturing is constantly evolving It’s an industry driven by customer demand and technology. And as manufacturing businesses grow to a certain size, globalization becomes a factor. Interacting with the world offers lucrative opportunities and creates a higher demand for products and sources of cheaper raw materials that often impact the entire supply chain.
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Sage

Storage Challenges in the Age of Petabyte-Scale

Published By: Infinidat EMEA     Published Date: May 14, 2019
Digital transformation is a business enabler, one that also translates to an increase in the demand for greater storage capacity and performance. This increasing demand requires IT organizations to re-examine their data storage strategy as the growth in capacity doesn’t align with a shrinking IT budget. To support the growth of the business and remain competitive in a global digital market, CIOs are asked more than ever to “do more with less,” while improving performance and availability at the same time.
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Infinidat EMEA

Managing Data Storage at Scale for Competitive Advantage

Published By: Infinidat EMEA     Published Date: May 14, 2019
Even after decades of industry and technology advancements, there still is no universal, integrated storage solution that can reduce risk, enable profitability, eliminate complexity and seamlessly integrate into the way businesses operate and manage data at scale? To reach these goals, there are capabilities that are required to achieve the optimum results at the lowest cost. These capabilities include availability, reliability, performance, density, manageability and application ecosystem integration? This paper outlines a better way to think about storing data at scale—solving these problems not only today, but well into the future?
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Infinidat EMEA

A Path to Scale and Profitability for Cloud and Managed Service Providers

Published By: Infinidat EMEA     Published Date: May 14, 2019
Infrastructure efficiency and effectiveness directly support profit and growth as competition increases in the cloud and managed service provider (xSP) market. Savvy service providers understand that storage choices have a profound impact on not only their profit and growth, but also on their customer experience and retention. They also know that storage challenges in all those areas increase exponentially with scale. Infinidat storage platforms allow service providers to build and scale differentiated, profitable solutions without worrying about storage. Infinidat technology enables unprecedented efficiency, performance, and resiliency, while flexible business models make it easy for service providers to operationalize those platform advantages—including unique co-branding and promotional opportunities as part of the Powered by Infinidat program. Cloud providers worldwide trust their businesses to Infinidat storage. This paper explores a path for service providers to unlock greater sc
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Infinidat EMEA

An Introduction to Infinidat InfiniBox® and VMware Integration

Published By: Infinidat EMEA     Published Date: May 14, 2019
Virtualization is the standard in enterprise IT environments for consolidating servers, enhancing businstrators that reduces their Total Cost of Ownership (TCO) and helps speed the application development process. However, as improvements have been made with server technology, storage technoless continuity, and improving business agility. VMware provides an architecture for server adminiogy has become the bottleneck. Legacy storage solutions can’t keep pace with thousands of virtual machines demanding maximum IOPS along with high bandwidth at the lowest latency. Infinidat’s InfiniBox removes the storage bottleneck for VMware environments. The InfiniBox enterprise storage array delivers faster-than-all-flash performance, high availability, and capacity density at petabyte scale. This Infinidat white paper is written for VMware and storage administrators to introduce them to the integration capabilities of the InfiniBox for VMware.
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Infinidat EMEA

Infinidat® Open Stack Solutions

Published By: Infinidat EMEA     Published Date: May 14, 2019
Infinidat has developed a storage platform that provides unique simplicity, efficiency, reliability, and extensibility that enhances the business value of large-scale OpenStack environments. The InfiniBox® platform is a pre-integrated solution that scales to multiple petabytes of effective capacity in a single 42U rack. The platform’s innovative combination of DRAM, flash, and capacity-optimized disk, delivers tuning-free, high performance for consolidated mixed workloads, including object/Swift, file/Manila, and block/Cinder. These factors combine to cut direct and indirect costs associated with large-scale OpenStack infrastructures, even versus “build-it-yourself” solutions. InfiniBox delivers seven nines (99.99999%) of availability without resorting to expensive replicas or slow erasure codes for data protection. Operations teams appreciate our delivery model designed to easily drop into workflows at all levels of the stack, including native Cinder integration, Ansible automation pl
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Infinidat EMEA

Why Non-Stop Data is the Start of Business Growth

Published By: Infinidat EMEA     Published Date: Jun 10, 2019
Digital disruption, economic instability, political upheavals and skills shortages have all at some point in the past 24 months been blamed for business failure, or at the very least, lost profitability and earnings. It’s perhaps not a huge surprise that a Gartner CEO survey on business priorities revealed that digital business is a top priority for next year. Survey respondents were asked whether they have a management initiative or transformation program to make their business more digital. The majority (62 percent) said they did. Of those organisations, 54 percent said that their digital business objective is transformational while 46 percent said the objective of the initiative is optimisation.* So, for businesses it’s a case of learning to evolve and be agile, to use technology to help compete more efficiently and not fall victim to inertia. As businesses become increasingly dependent on the insights from data analytics and face-up to competition fuelled by the 24/7 society of in
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Infinidat EMEA

Come gestire lo storage su larga scala per generare vantaggio competitivo

Published By: Infinidat EMEA     Published Date: Oct 10, 2019
Nonostante decenni di progresso industriale e tecnologico, ad oggi non esiste ancora una soluzione storage integrata e universale capace di ridurre i rischi, essere redditizia, eliminare le complessità e integrarsi perfettamente nel modus operandi del business e gestire i dati su larga scala. Per raggiungere questi obiettivi, è necessario contare su determinate capacità, così da raggiungere i risultati ideali al minor costo possibile. Queste capacità includono la disponibilità, l’affi dabilità, le prestazioni, la densità, la facilità di gestione e l’integrazione dell’ecosistema nelle applicazioni. Questo documento presenta una soluzione innovativa nel panorama dello storage. Si possono così risolvere non solo i problemi di oggi, ma anche quelli di domani.
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Infinidat EMEA

Lo storage enterprise che fornisce vantaggi competitivi su scala multi-petabyte

Published By: Infinidat EMEA     Published Date: Oct 10, 2019
Lo storage enterprise InfiniBox® fornisce prestazioni migliori rispetto a quelle che si possono ottenere con la tecnologia all flash, un’alta disponibilità su scala multi-petabyte adatta a workload per applicazioni miste. Snapshot a impatto zero e replica active/active migliorano decisamente la business agility, mentre l’encryption data-at-rest certificata FIPS elimina la necessità di cancellare in modo sicuro gli array smantellati. Con InfiniBox, le aziende enterprise IT e i fornitori di servizi cloud possono andare oltre i propri obiettivi di servizio e al contempo abbattere i costi e la complessità delle loro operazioni su scala petabyte.
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Infinidat EMEA

The Importance of Personalizing Your Customer Service

Published By: Kustomer     Published Date: Nov 04, 2019
To succeed in this new era of customer service, companies must figure out how to personalize the way they connect with customers. Find out why personalizing your support strategy is crucial for your business — and how to do it.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”, “customer support optimization”, “customer service optimizations”, “customer experience optimization”, “personalized customer service”, “personalized customer support”, “personalized customer experience”, “customer support insights”, “customer service personalization”, “customer support personalization”, “customer experience personalization”
    
Kustomer

How to Make Money in the Cloud

Published By: ConnectWise     Published Date: Aug 22, 2019
The cloud is here to stay, and the demand for comprehensive cloud services isn’t going anywhere. The time to step into the cloud arena and provide your customers with the services they need is now. And if you follow the advice in this guide, you’ll soon learn that your business stands to gain as much as your customers’ businesses do. There’s money to be made in the cloud, it just takes a little creativity to repackage the value you already offer to make it a lucrative practice area!
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ConnectWise

THE 9 MOST COMMON AWS DEPLOYMENT QUESTIONS, ANSWERED

Published By: Rackspace     Published Date: Nov 06, 2019
In this hands-on guide, our AWS Amazing Minds share advice on how to navigate and optimise your cloud journey on AWS, tackling the 9 most common questions around upskilling on AWS, automation, DevSecOps, customised cloud and more. Our customers were the catalyst for creating the Amazing Minds series. Independent research combined with insights from our day-to-day business interactions, told us unequivocally that they wanted to be part of the journey. We also know that a secure and high-performing cloud journey is at its best when it’s a shared experience. Download the guide to see how you can achieve how performance outcomes on AWS and save time and money whilst doing so.
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Rackspace

7 Hypercard Use Cases For The Intelligent Enterprise

Published By: MicroStrategy     Published Date: Nov 08, 2019
Today, despite massive investments in data, IT infrastructure, and analytics software, the adoption of analytics continues to lag behind. In fact, according to Gartner, most organizations fail to hit the 30% mark—meaning more than 70% of people at most organizations are going without access to the critical information needed to perform to the best of their abilities. What’s stopping organizations from breaking through the 30% barrier and driving the pervasive adoption of intelligence? Simple. The majority of existing tools only cater to users who are analytically inclined—the analysts, data scientists, and architects of the world. The other 70%—the people making the operational decisions daily within a business—simply lack the time, skill, or desire to seek out data and intelligence on their own. HyperIntelligenceTM helps organizations operationalize their existing investments and arm everyone across the organization with intelligence. Whether it’s a salesperson looking to close a
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MicroStrategy

7 Hypercard Use Cases For The Intelligent Enterprise

Published By: MicroStrategy     Published Date: Nov 08, 2019
Today, despite massive investments in data, IT infrastructure, and analytics software, the adoption of analytics continues to lag behind. In fact, according to Gartner, most organizations fail to hit the 30% mark—meaning more than 70% of people at most organizations are going without access to the critical information needed to perform to the best of their abilities. What’s stopping organizations from breaking through the 30% barrier and driving the pervasive adoption of intelligence? Simple. The majority of existing tools only cater to users who are analytically inclined—the analysts, data scientists, and architects of the world. The other 70%—the people making the operational decisions daily within a business—simply lack the time, skill, or desire to seek out data and intelligence on their own. HyperIntelligenceTM helps organizations operationalize their existing investments and arm everyone across the organization with intelligence. Whether it’s a salesperson looking to close a
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MicroStrategy

A Guide to Relentless Automation

Published By: Ahead     Published Date: Aug 27, 2019
Digital Transformation Requires a Commitment to Automation Digital transformation requires a focus on agility, innovation, and the end customer; as well as for infrastructure leaders to strike deeper partnerships with lines of business leaders around business outcomes they care about.
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Ahead

The Finance Leader’s Definitive Guide to Workplace Productivity

Published By: Ricoh     Published Date: Sep 17, 2019
Organizations that digitize their workflows increase their productivity by 40.9% - IDC Are you ready to transform your organization and gain a competitive advantage? Success stories, tips and actionable steps for Finance, Operations and HR leaders to identify areas for growth and operational excellence across your organization. • Secure and improve access to information • Streamline business processes • Gain critical operational insights GET THE GUIDE NOW
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Ricoh

Infographic: Mobile Priorities in the Attention Economy

Published By: Quantum Metric     Published Date: Oct 18, 2019
Attaining your customers’ undivided attention is a key challenge for any online business. This challenge is amplified, however, when they explore your brand via their mobile device. Using Quantum Metric’s unique dataset, this infographic showcases the importance of keeping your mobile visitors engaged. Mobile visitors purchase 4X less than desktop visitors among Fortune-500 companies.
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Quantum Metric

A Methodology for Digital Intelligence: Delivering Extraordinary Digital Experiences

Published By: Quantum Metric     Published Date: Oct 18, 2019
At Quantum Metric, helping companies improve digital customer experience is our passion. We’ve harnessed the learnings and observations we’ve had across dozens of Fortune 500 organizations to develop a methodology that companies can use to achieve meaningful results quickly - helping leadership and teams highlight the lowest hanging fruit in their organizations. The principles for our guide are: Be Easy to Understand. Five clear steps with specific goals and outcomes. Provide Value from Day One. No month-long assessments required. Deliver Quantifiable Outcomes. Clear, objective, and measurable improvements. Be Consistent. Produce repeatable results. Be Universal. Applicable to a wide-variety of businesses and situations. Using the concepts illustrated within this methodology, digital teams from every industry have been able to consistently deliver stellar customer experiences that encourage and maintain long term brand loyalty.
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Quantum Metric
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